Jobs in Hayes

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

Operations Officer
£17.58 per hour
21 hours per week (flexible across Monday–Friday)
Temporary – 3 months starting w/c 9th March

Join a Purpose-Driven Organisation Making Real Impact This is a fantastic opportunity for someone who enjoys variety, takes initiative, and wants to contribute meaningfully within a values-led organisation.
We are working with a small, passionate social justice charity championing the rights of women and girls. With a collaborative and energetic team culture, this role offers real scope to shape processes and gain exposure across operations, governance and finance.

Based in vibrant offices (with excellent facilities and plenty of good coffee), you’ll play a central role in keeping the organisation running smoothly.

The Role As Operations Officer, you will provide vital support across finance, governance and day-to-day operations.

Key responsibilities include:

• Supporting the CEO with finance and governance administration
• Processing invoices, bookkeeping and setting up payments (using Xero)
• Preparing papers for Trustee and Committee meetings
• Acting as minute taker and liaison for trustees
• Coordinating office systems and supplier relationships
• Supporting recruitment and onboarding processes
• Maintaining contact databases and internal systems
• Assisting with events and team activities

This is a varied and hands-on role suited to someone who enjoys being at the heart of operations and making things happen.

About You We’re looking for someone who:

• Has experience supporting finance processes (invoicing, bookkeeping or similar)
• Is highly organised with strong attention to detail
• Has experience providing administrative or operational support within a team
• Is confident managing multiple priorities and working independently
• Communicates professionally and builds collaborative working relationships
• Is comfortable handling confidential information with discretion
• Is committed to social justice, equality and the charity’s mission
• Experience within the charity or not-for-profit sector would be advantageous

Why Apply?

• Flexible working pattern across the week
• Hybrid working with a welcoming Shoreditch office base
• Exposure to governance, finance and senior leadership
• Opportunity to contribute meaningfully within a mission-driven organisation
• Supportive, values-led team environment

If you’re proactive, organised and motivated by purpose, we would love to hear from you.

Interviews will be scheduled on a rolling basis ahead of the closing date.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

About the Role

This role sits at the heart of a complex higher-education environment, partnering closely with academic departments and professional services to navigate sector-specific people challenges. The successful candidate will bring a strong working knowledge of higher-education policies, frameworks, and governance, along with demonstrable experience leading to redundancy and organisational change processes, including managing settlement agreements.
The focus of the position will centre around workforce planning, supporting senior leaders to shape future capability, optimise organisational design, and ensure people strategies align with long-term institutional priorities.

Key Responsibilities

• Partner with senior leaders to deliver proactive, strategic workforce planning across designated faculties and departments.
• Provide trusted HR advice on organisational design, resourcing models, talent planning and capability frameworks.
• Support change initiatives, including restructures and service redesign, ensuring effective consultation and communication.
• Analyse workforce data and trends to inform decision-making and future workforce requirements.
• Build strong, influential relationships with stakeholders, including managers, trade unions and internal HR teams.
• Coach and support managers on complex employee relations matters, performance management and people development.
• Contribute to wider People & Culture projects as needed to support institutional priorities.

About You

• Proven experience as an HR Business Partner within Higher Education.
• Strong background in leading redundancy processes, including settlement agreements
• Strong background in workforce planning, organisational change, or strategic transformation work.
• Confident working with senior stakeholders and able to influence at all levels.
• Sound understanding of employee relations and UK employment legislation.
• Comfortable operating in a fast-paced environment with the ability to hit the ground running.
• CIPD qualified (or equivalent experience).

Why Join?

This is an excellent opportunity to play a key role within a respected university, shaping how the organisation supports its people now and in the future. You'll work alongside a collaborative HR leadership team with the autonomy to make a meaningful impact.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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About the role

The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions.

This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change.

Key responsibilities

• Leading on projects and influencing policy change.
• Creative public affairs activity while building trusted relationships with decision makers.
• Developing a public affairs plan to achieve on strategic aims.
• Line Management of a Policy and Public Affairs Officer.

This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You’ll shape NCVO’s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive.

Your background

• Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector.
• A strong track record of leading projects that have successfully influenced policy or built political support.
• Experience developing and delivering strategic public affairs plans aligned to organisational objectives.
• Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns.
• Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders.

Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You’ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change.

About the Team

The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

ABOUT THE ROLE
We are looking for a creative and dynamic person with a proven track record in creating, delivering and managing digital content across social media platforms to develop, implement and manage strategies to grow our online presence and raise our profile.

You’ll have demonstrable experience across a wide range of social media platforms with the ability to craft engaging content to build a rapport with your audience while continuing to uphold our brand and professional values. You will be managing multiple accounts held by the charity.

You will have experience of using third party management tools to create, plan and schedule content, analysing reach and engagement, and using analytical tools to help make informed decisions about our digital marketing strategies. You will regularly report back to the management team feeding into our wider strategy discussions, making recommendations on future campaigns. 

You will be part of a wider communications team, working alongside the PR & Communications Manager, reporting to one of the trustees, fostering an organisation-wide approach working with all colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
As a small charity, flexibility is key to meet the needs of our shifting priorities and in between delivering and managing social media content – your primary focus –  you will additionally support wider marketing activities with creation of digital content to support charity advertising, support the development of our online (web) content and more general activities across the communications team. While there will be some level of existing experience, training will be provided for anything bespoke.

As part of the role, you will help our UK-based volunteers to develop local social media activities and support them as required. This may involve making recommendations in their approach, supporting content creation and upskilling them to gain confidence in using social media.

The role is remote and the successful applicant can work from a location of their choice, making optimum use of video conferencing and online collaboration tools to connect with the wider communications team.

Some UK travel within the role is expected with the charity reimbursing reasonable UK travel costs where agreed up front and on behalf of the charity. 

KEY RESPONSIBILITIES

• Own and lead social media execution, from planning through to delivery across multiple accounts and multiple platforms
• Develop content and strategy for new (to IA) and new-to-market platforms
• Develop and deliver relevant content that drives awareness, engagement and conversation in line with IA’s aims and objectives
• Work closely with communications peers, wider staff and volunteers to deliver meaningful campaigns which aligns to IA’s purpose and support model
• Upholding brand and culture in everything you do
• Co-develop policies relating to your area of responsibility to ensure the management of online risks, suitability to content, data protection and safeguarding
• Develop partnerships with key individuals, ensuring strong social amplification and storytelling
• Oversee social content calendars, asset production and approvals aligned to wider communications strategies
• Review and manage marketing assets, ensuring brand consistency and compliant content
• Adapt quickly to shifting priorities and confidently jump into new projects in a fast-moving 
• environment
• Support with the development/management of wider digital content (web, digital advertising) 
• prioritising the needs of the charity
• Monitoring all socials, reacting to/moderating follower engagement and questions as part of our wider support model
• Supporting volunteers with local branch social media engagement, advising on use, upholding IA’s wider values and policies and monitoring content/engagement suggesting changes where relevant
• Management reporting on social media interactions, successes, areas for development, improvements and making recommendations to the Management team/Board

PERSON SPECIFICATION

ESSENTIAL

• Experience in developing and implementing social media strategies and content in a similar role for at least 12 months 
• A thorough working knowledge of a wide range of social media platforms
• Third-party applications to manage social media content across a range of platforms in addition to regular reporting and provision of management information to help the team make informed decisions to support the wider charity’s wider digital marketing strategy. 
• Development of engaging and creative digital content
• Experience in social media moderation
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Digital marketing experience
• Team player 
• Familiarity with UK data protection regulation 

DESIRABLE

• Working knowledge of the Wordpress platform
• Advertising opportunities across social media to expand reach including cost models and budgetary management
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience of working on sensitive content for people who have experienced acute and chronic illness, been through life changing surgery or those who may be feeling vulnerable or exposed at a difficult time
• Experience across the not-for-profit sector
• Experience of A/B testing

SKILLS & QUALITIES

• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker
• Commitment to equity, diversity and inclusion

APPLICATION PROCESS

To apply, please submit:

1. Your CV (up to 3 pages) 
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, at least one week in advance of the second round, be given a short brief and asked to provide sample content (or a clear idea of their marketing strategy) and share their ideas at least 48hrs before the interview. Candidates should be prepared to present their social media ideas at interview and answer any questions from the interview panel. 

Additionally second stage applicants will be asked to provide examples of their own previously created content, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process

About the role

The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. This role will be the innovative and strategic lead for income generation and service offerings within the organisation.

This role will work cross-functionally to deliver membership excellence whilst driving the design and implementation of new features and markets.

Key responsibilities

• Building high impact partnerships and initiatives with external organisations.
• Data focussed decision making, championing informed evidence based decision making for launching new service lines.
• Identifying and launching new products to established offerings in order to drive membership innovation.
• Relationship management and negotiation . This role will lead in driving through significant change to our membership with real commercial focus.

This is an exciting opportunity for a strategic, commercially minded leader who thrives on innovation and growth. You’ll shape the future of NCVO’s membership, expand our reach and play a central role in strengthening both our sector influence and long-term sustainability.

Your background

• Track record in business development and membership innovation.
• Great background in stakeholder and relationship management across all levels.
• Examples of where you have developed new or enhanced existing service offerings within membership environments.
• Managing relationships with external service providers.

This role is a great opportunity to curate the service offering our customers receive from providers and services as well as their relationship with NCVO.

An exciting time to join with new structure and investment across the team, we're looking to ensure we are always improving the high standards our membership can expect as well as identifying future demand areas to expand into and grow even further.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

About the role

The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.

This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.

Key responsibilities

• Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
• Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
• Manage high volume, complex multi enquiry environment to resolution and escalation management.
• Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.

This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.

Your background

• A track record in delivering high-touch Customer Service excellence in a membership environment.
• A strategic thinker that is operationally hands on looking to lead from the front.
• A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
• Strong communicator with a natural coaching style and a background in managing change.
• Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.

This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

RNCSF enables hundreds of vulnerable children each year to access the care, stability and education that prepares them for success in life--join our small and dedicated team to run the SpringForward programme for care-experienced post-18 success through university preparation and employment opportunities leveraging resources from the UK's top independent schools.

This postholder will lead the UK AIDS Quilt partnership and the AIDS Quilt UK project,
bringing experience, passion and an acute understanding of the importance of the AIDS
Quilt and its place within HIV history. They will work towards achieving the goals and aims
of the AIDS Quilt UK partnership, ensuring the Quilt remains an ongoing testimonial to the
many lives lost during the height of the HIV pandemic, whilst maintaining its relevance and
impact.
As outlined in the full job description, core responsibilities will include archiving the stories
of those who are memorialised within the Quilt, guiding and managing the Quilt
partnership, overseeing the conservation and cleaning of the Quilt and organising both
large and small public displays.
The post holder will have a solid understanding of project management and experience
leading a partnership. They will be a compassionate and creative leader who motivates,
continually improving and developing approaches to guarantee the Quilt continues to
educate, foster empathy and remains a living and dynamic memorial for future generations.

We’re looking for an experienced and proactive Board Secretary to support our Chair, CEO and Board of Trustees.  In this key role, you’ll ensure the smooth running of all Board and committee activity, uphold high governance standards, and act as a trusted adviser on regulatory, statutory and best-practice requirements.

What you’ll do:

• Lead and maintain high‑quality governance processes across the organisation
• Coordinate Board and committee meetings, agendas, papers and minutes
• Oversee key governance documents, registers and annual reviews
• Support trustee recruitment, induction and development·
• Work closely with senior leaders to ensure consistent, best‑practice governance

What you’ll bring:

• Chartered Governance Institute qualification (or equivalent)
• Educated to degree level, a qualification in psychology would be an advantage
• At least 5 years’ experience working directly with a Board of Trustees
• Strong understanding of Charity Commission requirements and governance best practice
• Excellent communication, organisation and prioritisation skills
• Ability to build strong relationships and manage competing demands

If you’re an experienced forward-thinking governance professional who can confidently take the lead at senior level, we’d love to hear from you.

We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile & flexible working
• Generous leave entitlement
• Occupational pension scheme
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
• Tailored learning & development
• Employee Assistance Programme counselling
• Life Assurance Scheme
• Discounts scheme with national organisation

Whilst the job can be predominantly home-based, applicants must live within a commutable distance from London, as in-person attendance will be necessary on occasions.

How to apply

The closing date for applications is 23:30 on 20 March 2026.  Shortlisted candidates will be contacted on 15 April. Interviews will be held in person in London on 27 and 28 April.

To apply, please send your CV and a supporting statement detailing how you meet the criteria in the job profile. Due to the seniority of the role, applications without a supporting statement will not be considered.

Previous applicants need not apply. 

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK; we are unable to sponsor people requiring a work visa.

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Prospectus is delighted to be partnering with our client in the recruitment of a new Community Services Coordinator, on a permanent basis. This is an exciting new role for the organisation which offers flexibility, and the opportunity to make a tangible difference to the lives of those living with lupus.

Please note, this role will be remote (based in Northern Ireland) with regular travel across NI and across the wider UK, depending on service need. Please also note, this role is offered on either a full-time or part-time basis.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. This organisation is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively.

This is an exciting new role for the organisation which will focus on engaging with communities and recruiting and training volunteers to deliver peer support services for those living with lupus. As Community Services Coordinator you will work as part of a small, tight-knit team, and will facilitate co-production sessions with stakeholders across the lupus community, enabling beneficiaries to design and shape community-based services. The role will involve providing direct support to service users, producing regular reports, and supporting and managing volunteers to provide service resourcing. The organisation is particularly interested in developing their support offering across Northern Ireland and require someone who understands the health landscape and is confident to engage with a range of stakeholders to develop their offering.

This is a unique opportunity to make a significant impact across the lupus community. To apply for this role you must have demonstrable experience of recruiting, supporting and managing volunteers, and will be confident working in partnership with a range of stakeholders. You will be a warm and engaging individual with experience of facilitating group work in a variety of settings, and monitoring services for evaluative purposes. You will have a clear understanding of supporting others to navigate the UK health system (with a particular understanding that this differs between UK nations).

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to put together a supporting statement.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

Tibet Relief Fund has worked for over six decades alongside Tibetan communities to build sustainable futures through education, healthcare, community development and empowerment. Today, our work extends across India, Nepal and Tibet, partnering with grassroots organisations to support schools, medical centres, elderly care, youth development and cultural preservation — giving dignity, opportunity and hope where it is needed most.

Our Sponsorship Programme sits at the heart of this mission. What began in the 1960s supporting children who had fled with their families after 1959 now provides stability, education and care to children, elders, monks, nuns and university students across India and Nepal. These long-term connections between supporters in the UK and individuals in exile bring real lives within reach of a brighter future.

Our Mission
Tibet Relief Fund works to empower Tibetans to build sustainable communities and better futures through education and innovative, practical grassroots initiatives.

Our Vision
A world where Tibetans can live and work with equality and security, and celebrate their rich culture and traditions.

At Tibet Relief Fund, sponsorship is far more than a donation — it is a lifeline that connects people, cultures and futures. This role is central to ensuring those connections remain meaningful, well-managed and trusted.

Purpose of the Role
To lead the effective, compassionate and compliant delivery of Tibet Relief Fund’s Sponsorship Programme, ensuring high-quality supporter care, strong overseas partnerships and robust administrative and financial management.

Key Responsibilities

1. Supporter Care & Communications

• Deliver high-quality, personalised supporter care via email, phone, post and in person

• Manage communication between sponsors and sponsored individuals, ensuring exchanges are appropriate and safeguarding compliant

• Support sponsor recruitment, onboarding and retention

• Organise and oversee the annual exchange of letters and updates

• Produce engaging sponsor communications and case studies based on partner information
   

2. Programme Administration & Data Management

• Maintain accurate sponsorship records and ensure the integrity of the CRM database

• Safeguard personal and financial data in line with data protection requirements

• Maintain a pool of potential sponsorship candidates

• Acquire and manage updates from partner organisations, including reports and photographs

3. Financial Coordination

• Reconcile sponsorship payments in collaboration with the Accounts Manager

• Monitor renewals and follow up with sponsors in a timely manner

• Support the accurate processing of sponsorship-related grants to partner organisations

4. Partnership & Reporting

• Build and maintain effective working relationships with partner organisations in India and Nepal

• Confirm sponsorship and grant details with overseas partners

• Provide regular sponsorship programme updates and reports to the Charity Manager

• Contribute to improving processes and sharing best practice

5. Safeguarding & Compliance

• Promote and safeguard the welfare of sponsored children and adults at risk

• Ensure all communications and processes align with TRF’s Safeguarding Policy

• Uphold confidentiality and professional boundaries at all times

General Responsibilities

• Uphold the charity’s Mission and Vision in all interactions

• Contribute to team meetings, planning and organisational development

• Meet agreed performance standards and objectives

• Demonstrate commitment to diversity, inclusion and wellbeing

• Undertake additional duties appropriate to the role

Person Specification

Essential

• Excellent written and verbal English

• Strong communication and interpersonal skills

• Experience delivering high-quality customer or supporter care

• Excellent administrative and organisational ability

• Experience using CRM databases

• Confident using word processing and spreadsheet software

• Strong time management and prioritisation skills

• Good numeracy skills

• Ability to work independently and collaboratively

Desirable

• Experience working in the charity sector

• Knowledge of Tibet and Tibetan communities in exile

• Experience of hybrid working

• Familiarity with Google Workspace

Diversity & Safeguarding

Tibet Relief Fund is committed to equality of opportunity and values diversity in employment, career development and organisational leadership. We believe diverse perspectives strengthen our work and impact.

We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Recruitment will be conducted in line with our Safeguarding Policy.

How to Apply

Please submit your CV and a covering letter (maximum 400 words) outlining your core skills and suitability for the role.

Applicants must have the right to work in the UK. Please note that Tibet Relief Fund is unable to sponsor visas for this role

The UK Health Alliance on Climate Change (UKHACC) is a registered charity that brings together the UK’s leading health organisations, representing more than one million health professionals, to advocate for responses to climate change that protect and promote health. Through coordinated, collective action, the Alliance communicates the relationship between health and climate change to government, the public and other health professionals.

We are seeking a dynamic, motivated, and professional Director with excellent policy, project management, and interpersonal skills, experience in strategic communications and change.  The right candidate ideally also has experience in advocacy, and a track record of building consensus and leading campaigns.  .

The Director will be responsible for the Alliance’s overall strategy, oversight of the communications, policy and public affairs programmes, projects, and engagement with Alliance members and key external stakeholders. They will work closely with the Chair and trustees and develop good working relationships with senior leaders and public affairs and communications teams from the membership organisations that make up the Alliance. As the sole employee, the Director needs the professional capacity to coordinate strategic and operational delivery across all areas of the charity and ability to manage multiple stakeholder relationships. They will develop and lead a strategic focus to increase income generation and build a small team of staff to enable the organisation to continue to grow.