Jobs for the Social Welfare sector

About the role

This is a role for an experienced financial leader who can think strategically to ensure financial sustainability and resilience. You will enjoy being part of a mission driven team, be able to translate numbers into insight, and understand the importance of relationships, collaboration and trust.

Who We Are

Merton Connected strengthens the voluntary, community and faith sector and supports organisations across the borough through training, advice, volunteering and partnership building. We pioneered social prescribing in Merton, now embedded in every GP practice for over a decade, and deliver services including Healthwatch Merton, the Home Visits Library and Merton Giving, the borough’s place-based giving scheme. 

Our new 2025–2030 Strategy sets out a bold vision: A borough recognised for resilience, inclusion and community connection. To achieve this, we need strong internal foundations, and that includes a confident, people‑centred Finance Manager who can help us grow sustainably, work collaboratively, and prepare for the challenges facing the sector.

Our strategy commits us to being:

• A Convenor - bringing people together.
• A Capacity Builder - strengthening organisations.
• An Incubator - developing new ideas.
• An Amplifier - making community voices heard.

 To deliver this, we need financial leadership that is:

• Strategic but not disruptive
• Supportive, not siloed.
• Collaborative, not transactional
• Forward looking and resilient

You will help ensure Merton Connected remains financially strong, transparent, and sustainable for the future while maintaining excellent relationships with partners, funders, commissioners and community organisations.

KEY RESPONSIBILITIES

 Strategic Financial Leadership

• Support long term financial planning, scenario modelling, and risk management, including exploring income diversification.
• Ensure financial systems remain proportionate, efficient, and aligned with our strategic pillars.
• Help the organisation prepare for sector wide challenges such as rising demand, funding pressures, and increased complexity.
• Support the Quarterly Finance Sub Committee Meetings and attend Board Meetings

 Annual Accounts and Audit

• Prepare year‑end accounts in line with the Charities SORP.
• Work closely with auditors to ensure a smooth, timely audit process.
• Draft the financial commentary for the Trustees’ Annual Report.
• Ensure compliance with legal and regulatory requirements, including Charity Commission, Companies House, and HMRC.

Oversight of Day to Day Finance Operations

• Produce clear, accurate quarterly management accounts and cash flow forecasts with meaningful commentary.
• Work closely with the Assistant Accountant, providing them with support and direction.
• Maintain oversight of income, expenditure, payroll, reconciliations, and journals.
• Ensure robust tracking of restricted funds, project budgets, and grant reporting.
• Strengthen internal controls and financial procedures.

 Building Strong Relationships Across the Organisation

• Work collaboratively with department leads, supporting them to understand budgets and forecasts.
• Communicate financial information to colleagues and the Board in a clear, supportive, and accessible way.
• Contribute to a positive, team‑centred culture that reflects our values of Empowering, Collaborative and Inclusive.

 Customer relations with partners and funders

• Provide timely, accurate financial information for commissioners, funders, and partners.
• Build confidence with stakeholders through professionalism, clarity, and responsiveness.
• Support collaborative funding bids, shared investment pathways, and partnership‑led projects - aligning with our Convenor and Incubator roles.

 Support innovation and organisational development

• Work with Head of Operations to develop and embed robust and effective financial systems
• Help us test new approaches, pilot ideas, and strengthen our internal resilience.
• Ensure financial systems support accurate and timely information, as well as innovation and collaboration.
• Contribute to business planning, strategic development, and organisational learning.

PERSON SPECIFICATION

 Essential

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience producing management accounts and year‑end accounts in the charity sector.
• Strong understanding of restricted funds, project accounting, and the Charities SORP.
• Excellent communication and interpersonal skills - able to build trust with colleagues, trustees, and partners.
• A collaborative, team‑centred approach.
• Ability to think strategically and anticipate future challenges.
• Commitment to our values: Empowering, Collaborative, Inclusive.
• Ability to present reports to the Finance Sub Committee and Board
• Ability to represent the organisation with funders stakeholders when needed.
• Familiarity with MS Office applications including Word, Excel, Teams and Sharepoint
• Commitment to confidentiality, safeguarding, equality and diversity.

Desirable

• Experience in infrastructure, health, community, or multi funded charities.
• Familiarity with NHS/ICB (Integrated Care Board)  funded programmes or local authority contracts.
• Experience with cloud based accounting systems such as Xero, Sage or QuickBooks
• Understanding of the voluntary sector landscape and its emerging pressures.

Who This Role Is Perfect For

Someone who:

• Brings solid charity financial management and reporting experience.
• Enjoys being part of a friendly, purpose‑driven team.
• Communicates well with non‑finance colleagues.
• Can balance strategic thinking with hands‑on oversight.
• Values relationships as much as spreadsheets.
• Wants to help build a more resilient, connected, and inclusive Merton 

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We are looking for an ambitious and passionate fundraiser to join our Individual and Legacy Giving Team and play a leading role in shaping the future of legacy fundraising across Guy’s & St Thomas’ Charity.

At a pivotal time for legacy giving, this role offers the opportunity to drive significant growth through the development of a compelling new legacy proposition, scaled pipeline development, and the creation of a sector-leading stewardship programme. As part of our new 10-year fundraising strategy, the Legacy Giving Manager will help realise the growing potential of gifts in Wills, delivering insight-led acquisition campaigns and exceptional supporter experiences that inspire long-term support and lasting impact for patients, families and communities.

This is an exceptional opportunity for a fundraiser who wants to make a lasting impact, shape the future of legacy giving within a leading NHS charity environment, and contribute to a programme with ambitious plans for growth and sector leadership.

Key Responsibilities

General Responsibilities

• Work with the Head of Individual and Legacy Giving to develop and implement an ambitious legacy giving strategy, through a calendar of cross-channel acquisition campaigns, stewardship programmes, including development and delivery of a high-value stewardship vehicle, as well as developing a culture of legacy giving across fundraising thereby contributing to the success of the Fundraising department.
• Increase responses to campaigns and produce detailed reports for all campaigns, including results, testing analysis and recommendations.
• Explore and manage implementation and review of new methods of recruiting and retaining or developing donors and pledgers, including volume-based and relationship-based acquisition, and supporter journey development.
• Provide best-in-class stewardship to Legacy supporters. 

Communication & Networking

• Work across all fundraising teams to develop confidence in legacy fundraising, building and maintaining a culture of legacy fundraising.
• Work with personnel at the hospitals and community healthcare providers to ensure the successful delivery of donor acquisition campaigns.
• Work with the Experience & Engagement team to ensure brand messaging is appropriate.
• Liaise with the Supporter Care function to ensure that all gifts are recorded and receive appropriate acknowledgement within agreed timescales.
• Work closely with the Data function so that suitable data analysis is carried out in order to inform new approaches and further campaigns.

Decision Making, Planning & Problem Solving

• Provide a creative and proactive approach to developing and implementing new campaigns.
• Effectively manage the campaign budget, as agreed with the Head of Individual & Legacy Giving, allocating resources to achieve maximum value and delivering to agreed timescales.
• Develop new guidelines and procedures when necessary.

Innovation & Portfolio Development

• Strive to deliver continuous improvement and fundraising product development, utilising innovation methodologies.

Service Delivery

• Manage our legacy fundraising activities, including but not limited to, managing free will services, online giving platforms, stewarding legacy pledgers and intenders, providing suggested will wording and other new opportunities as appropriate.
• Manage our legacy administration contractors, ensuring decision making adheres to our delegation of authority schedule, liaising with Foundation colleagues on matters arising, and financial planning and management of our caseload pipeline.

Analysis & Research

• Report, review and statistically analyse past and current performance within the programme to inform future developments and establish ongoing targets.
• Compile result reports using the CRM, digital metrics and other relevant data sources.
• Evaluate all appeals and activities to modify and grow their strategic objectives.

Teamwork, Teaching & Development

• Co-ordinate activity with other fundraising teams and key stakeholders across Fundraising and the Foundation.
• Undertake opportunities for cross-working between teams to build the pipeline to giving.
• Assist the Individual Giving team with other campaigns and special projects as and when necessary.
• Undertake any other duties as directed by the Head of Individual & Legacy Giving.
• Uphold and promote the department’s core values.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Ability to prioritise and manage a demanding workload and multiple projects for self and team members.
• Ability and willingness to adapt to changing workloads and priorities.
• Excellent written, verbal and presentational skills with the ability to communicate fundraising information to a wide audience.
• •Ability to use initiative and make quick decisions under pressure.
• •Ability to work on own initiative to deadlines and with minimal supervision.
• •Motivated by high standards with excellent attention to detail.

Knowledge, experience, and qualifications:

• Experience of working in legacy fundraising.
• Experience of managing and delivering a broad variety of marketing and retention activities from conception to completion, and of measuring and analysing results to ensure continuous improvement.
• Experience of managing a range of agencies and suppliers including digital, creative, media, data and print.
• Experience of building strong working relationships with stakeholders, demonstrating exceptional interpersonal skills and the ability to interact with individuals at all levels.
• Experience of developing and managing budgets to ensure projects meet departmental objectives and KPIs.
• Knowledge and understanding of charity law and data protection regulations

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We are looking for a Marketing Support Administrator to report to and support the Service Coordinator in the daily running of the charity which runs on a part-time basis. This is an exciting time for the charity as long-term funding has been secured.

Levenshulme Good Neighbours, (LGN) is a local charitable incorporated organization (reg 1163827) offering befriending services to socially isolated and lonely over 55-year-olds members of the Levenshulme local community. We do this by providing local volunteers to match locals struggling from a lack of social companions. We also host Sunday Luncheons and Slow-Moving Exercise classes. 

The Marketing and Support Administrator will be tasked with creating newsletters, data entry, management of client files, dealing with invoices, receipts, social media campaigns, attending promotional and communal events, creating board meeting agendas and other vital tasks to keep the charity running smoothly. We are hoping someone with an optimal outlook and positive attitude can join our team. This role would require someone with a passion for the cause; tackling social isolation and loneliness experienced by older people.

You will be governed by a friendly and diverse team of locals who share the same passion, come from diverse backgrounds and offer a lot of skills and insights into the field.

Key Responsibilities

• Support the creation and management of marketing materials using Microsoft PowerPoint and Excel
• Create regular social media posts about LGN activities, events, volunteers, and community impact
• Write short stories or case studies about members, volunteers, and the difference LGN is making
• Help promote events, activities, and volunteer opportunities locally and online
• Create simple posters, flyers, and social media graphics using Canva or similar tools
• Update information on the LGN site and social media pages
• Collect photos, quotes, and feedback from activities and events to use in newsletters and social media
• Help raise awareness of LGN and encourage more local people to get involved
• Manage multiple projects simultaneously, prioritising tasks effectively through excellent time management
• Maintain organised records of marketing activities, schedules, and reports
• Contribute to the development of marketing strategies by providing insights based on analysis skills
• ·Attend board meetings often, voicing the continual objectives and aims for the charity
• Supporting the ambassadorial function of the Service Coordinator at stakeholder meetings with the council, local councillors, grant funders, and possibly client referrers
• Call handling enquiries from referrers, locals, volunteer prospects
• Checking and sending off D B S forms for volunteer befrienders

Essential Skills And Qualities

• Experience in the charity sector within a marketing environment is advantageous
• Strong analysis skills with the ability to interpret data effectively
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word is essential
• High level of IT competency, including Google Suite and Microsoft Office
• Strong time management and ability to prioritise a varied workload
• Confident writing, editing, and presenting skills
• Flexible, self-motivated, and capable of working independently and as part of a small team
• Able to respond positively to challenges, feedback, and shifting priorities
• Demonstrates initiative, resilience, and the ability to handle pressure and competing deadlines
• Empathy and sensitivity to the challenges faced by individuals and communities
• A positive, can-do attitude and belief in the power of community development and organising
• Able to stay calm, use tact and diplomacy, and find constructive solutions to problems
• Data entry experience
• Leadership qualities with a proactive approach to problem-solving and team collaboration

Desirable Skills

• Capacity to work with wordpress com and update web pages
• Familiarity with accounting software
• Proficiency in creating leaflets, flyers, social media campaigns with programs such as Canva
• Previous experience in the charity sector
• Intermediate proficiency with Excel software
• Attention to detail in screening reports, accounts, budgets
• Report writing skills
• Bid writing experience

Benefits

First Aid Training, Professional Development, Hybrid working, working in a highly energetic environment alongside other charitable organisations for the betterment of society. There'll be opportunities to attend daytrips to coastal areas with staff from partner organisations and service users. Charity pension plan included. Apply by filling out a Marketing and Support Administrator Application Form.  We would love to hear from you. All the best.

Role Purpose

To provide social welfare support to patients who are living with cancer, or their carers, referred by front-line health staff across the primary and secondary care systems. To maximise the incomes of the most vulnerable by offering a comprehensive package of information, advice and support in relation to welfare benefits, debt management advice, employment and housing

About Us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

· 27 days annual leave plus bank holidays

· Hybrid Working Scheme

· Interest free travel loans

· Employee Assistance Programme

· Pension Scheme

· Cycle to Work Scheme

· Lifestyles Gym Membership (20% corporate discount)

· Enhanced maternity, paternity and adoption leave pay

Fixed Term contract until 31 March 2027
£31,490 per annum. 35 hours per week, Monday to Friday 10:00 am - 18:00 pm. Happy to talk about flexible working.

About the role

You will support young people who have been affected by child criminal exploitation and missing. You will also work with many parents and carers who need emotional support, advice, information and/or advocacy because their child is being criminally exploited. You will provide a safe and confidential space for them to talk through their experiences and help them to understand their options and how to stay safe. You will be a strong advocate for young people and families, working with them and other agencies to ensure they get the help they need to stay safe, and to reduce the risks of harm they face.

Support families, carers, children, and young people who have been affected by exploitation/missing.

• Deliver national anonymous support via phone, email, SMS, and live chat, working collaboratively with the helpline team to offer a wraparound exploitation support service.
• Promptly assess referrals from police, local authority staff, project workers and children / young people as well as families for service suitability.
• Hold case discussions and consult managers as necessary to assess risk and plan service user support where the risk is heightened.

Speak up for children, young people, parents and carers who are at risk

• Support individuals receiving our service to have their voice heard by the various professionals, carers and family members in their lives.
• Represent the person and the charity professionally and constructively in any context where advocacy is required.

Support parents and carers to understand the service and the wider support available through the charity

• Be sensitive to the distress parents and carers may be experiencing following a child’s disappearance, which can sometimes be ongoing in relation to CCE
• Provide advice and on-going support to parents and carers which promote their and their child’s safety and wellbeing.
• Effectively signpost supported individuals to other partnered services including Missing People’s various services.

About you

Could you bring your expertise in working with young people to support Missing People's Exploitation Service? You will need to have the right to work in the UK and relevant experience, knowledge and skills including:

Experience needed

• Significant experience working directly to support at risk young people and families in a social care, statutory or voluntary sector setting;
• Significant experience of successfully advocating for young people and families to get the support they need from other agencies;
• Experience of assessing needs, recognising risk and implementing safeguarding procedures to safeguard children, young people or vulnerable adults.
• Experience of designing and implementing support plans which promote increased wellbeing and safety for young people and families;
• Abilities, Skills and Knowledge needed
• Working (proven) knowledge of:
  
  • the risks faced by children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation;
  • effective methods for safeguarding children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation;
  • how statutory services respond to victims of county lines and child criminal exploitation and their families.
  
  
• Strong advocacy skills;
• Excellent record keeping skills including the effective use of client record databases.

What you will get in return

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

Find out more and apply

If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 6 August 2026 We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
Interviews: 11 and 12 August 2026.

You may have experience of the following: Exploitation Support Worker, Child Safeguarding Officer, Young Person's Advocate, Missing Children Support Worker, , Children's Welfare Officer, Family Support Worker, Case Manager - Children's Services, Child Protection Practitioner, Outreach Coordinator, Outreach Worker, Exploitation Specialist, Exploitation Caseworker.

REF-229 832

Job Role: Floating Support Worker

Salary: £28,655 per year

Hours: 37.5 hours per week: Either Monday – Friday 9-5pm (with some flexibility around start and finish time) or 37.5 hours over 4 days (Monday- Friday)

Contract type: Permanent

Location: South West, covering B&NES, Bristol, Wiltshire, Somerset and North Somerset

Additional information:

• • Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.
  • Ability to travel across the South West region, including projects based in B&NES, Bristol, Wiltshire, Somerset and North Somerset.
• Ability to work flexibly including early mornings where required (meaning an earlier finish to the day)

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

As a Floating Support Worker, you’ll play a vital role in supporting services where extra capacity is needed, working across different locations including B&NES, Bristol, Wiltshire, Somerset and North Somerset. This is a varied and dynamic role, offering the opportunity to work across supported housing and outreach services, with no two weeks looking the same.

You’ll work directly with people who have a range of support needs, building positive, professional relationships and providing person‑centred, trauma‑informed support. This includes offering practical help, promoting independence, and responding flexibly to individual circumstances in a fast‑paced environment.

This role is ideal for someone who enjoys variety, is well organised, and can adapt to changing priorities and locations. You’ll need to be a driver with access to your own vehicle and business insurance, and be comfortable working flexibly, with rotas provided two weeks in advance and occasional last‑minute changes handled considerately.

What you’ll be doing:

Give clients advice and information, providing an enabling service so that they can be signposted to, and access appropriate services.

Maintain client records, so they are accurate and fully updated at all times.

Ensure all clients are provided with high-quality person-centred services which takes a strength-based and trauma-informed approach.

Work collaboratively taking a multi-agency approach to safeguard clients.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

What we’re looking for:

• • Full driving licence and access to own car for work purposes.
  • Willingness to travel around the South West to support our various projects and teams.
  • Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.

There are many great reasons to join our team!

Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan

27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)

30% staff discount at Julian House charity shop

A generous and competitive pension scheme

A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Great opportunities for career development and free monthly training sessions from experienced facilitators

For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team Background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Key Responsibilities 

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.

Line management of a team to ensure objectives are set and met.

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.

Ensure compliance and the quality of advice required are achieved.

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.

Contribute to the team

• Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
• Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.

Other

• Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
• Travel across London as required, and occasionally elsewhere in the UK.

Person Specification

The successful candidate will demonstrate:

Essential Criteria

Experience and Skills

• Significant experience of managing frontline advice services and leading high-performing teams.
• Proven ability to provide technical supervision and support on complex debt advice cases.
• Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
• Strong IT skills, including Microsoft Office and case management systems.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
• Excellent written and verbal communication skills.

Personal Attributes

• Inclusive, collaborative and approachable leadership style.
• Highly organised, proactive and solutions focused.
• Calm and resilient under pressure, with the ability to make informed decisions.

Commitment

• Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
• Willingness to work across multiple Toynbee Hall and community locations.
• Willingness to undertake relevant training, including safeguarding and regulatory requirements.

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.

Impact on Urban Health is part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.

As a member of the team, you have a real opportunity to shape our work and the impact we can have. This is fuelled by our desire to be more than the sum of our parts. We’re curious, we think big and we’re not afraid to take risks.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares.

Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

There is more information about working with us on our website where you can find out:

• How we approach recruitment
• Our team, culture and values
• The benefits of working with us
• Our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

The Innovation Manager supports the Director of Innovation to execute core parts of the innovation strategy by embedding improved delivery practices and test-and-learn capabilities across Impact on Urban Health and, where relevant, the wider Foundation, overseeing a priority set of cross-IoUH and within-programme innovation projects.

At Impact on Urban Health, we are building a portfolio of programmes that demonstrate the power of long-term approaches to complex health issues in urban environments. We focus our efforts on the London boroughs of Lambeth and Southwark, working in partnership with residents, local and national government, and community and private sector partners to improve the health of local residents. By doing this, we aim to influence others in the UK and internationally to create better health. The programmes focus on children’s health and food, financial foundations for adult health, the health effects of air pollution, and children’s mental health; and are all at different stages of development.

A Portfolio Manager builds part of a programme strategy, co-develops projects with partners, makes recommendations for funding these projects, and proactively manages the end-to-end partnership and funding lifecycle. This is a supported process, with lots of input and ideas shared across the team as the Portfolio Managers shape their projects. We build partnerships with a wide range of partners, from local communities, businesses, charities, the public sector and any other person or organisation that we think can have an impact on health equity.

Key Responsibilities

Strategy and Programme Development:

• Build a deep understanding of the health issues your programme focuses on and the relevant systems that need to change to achieve greater equity.
• Collaborate with our Data, Evaluation & Learning team to understand different forms of evidence and lived experience relevant to your programme.
• Lead on strategy development for part of one or more of our urban health programmes.
• Identify organisations with whom to collaborate.

Partnership and Funding Lifecycle:

Lead the funding partnership life cycle. This includes:

Developing ideas and partnerships

• Approach relevant organisations and their teams, engaging them and co-developing projects and partnerships that support the delivery of our impact goals and programmatic strategies.
• Apply equitable funding principles in practice, including transparency, fairness, trust-building and power-sharing with partners.

Bringing partnerships through our decision-making process and contracting.

• Drive an inclusive/non-extractive due diligence process.
• Detail clear specifications and deliverables for projects which align with the relevant urban health programme.
• Deliver presentations at Executive Investment Committee meeting.
• Draft funding (grant giving) contracts using templates.

Managing and exiting partnerships

• Guide, advise and learn from existing project partners as they deliver to achieve our mutual goals.
• Utilise effective programme management techniques to monitor effective delivery against contracts and specifications.
• Ensure project partners report against agreed deliverables as required within contracts, and scrutinise to ensure that contracts are being fulfilled.
• Proactively address any areas where contracts are not being delivered upon, escalating where necessary.
• Work with our Data, Evaluation & Learning team and external evaluation experts to develop and deliver evaluation plans for projects and partnerships.
• Assist organisational development of partners, through commissioning grants plus support.

Scaling Impact, Influence and Thought Leadership:
Plan and deliver ways to scale solutions and grow impact through influencing, in collaboration with partners and internal teams across the organisation, such as Policy, Influencing & Communications, and Data, Evaluation & Learning. 

This includes:

• Building diverse, cross-sector partnerships
• Formulating plans to scale the impact of your portfolio
• Convening and supporting partners to work together to influence policy and decision-makers
• Delivering thought leadership for your area of focus to influence relevant stakeholders, e.g. blog writing, attending and speaking at events.
• Contribute to strategic communications, campaigning and influencing activity where relevant.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise 

Skills, abilities and attributes: 

• Demonstrable commitment to equity and good health for all, in particular those affected by poverty and racism
• Ability to draft robust contracts from templates.
• Inclusive and high-quality communication and influencing skills, including strong presentation skills.
• Strategic thinking and problem-solving skills – able to come up with solutions to complex problems.
• Strong relationship building skills and ability to engage a wide range of audiences including effective community engagement. 
• Ability to manage uncertainty, navigate complexity, seek clarity and actively ensure roles and responsibilities are clear.
• Commercial acumen (though we will support you to develop this).

Knowledge, experience, and qualifications:

• Experience / proven ability in programme / project management. 
• Demonstrable understanding of philanthropy, grant giving processes and practice.
• An understanding or experience of a range of different entities and organisations, for example local, national, international organisations, voluntary or community organisations, social enterprises, government, policy makers, businesses, statutory bodies.
• An understanding of what makes funded / grass roots organisations effective in the work they lead.
• Experience in community organising, asset ownership or asset stewardship (desirable) 
• An understanding of community wealth building principles in the context of place regeneration (desirable)
• Experience in blended finance capital stacks (desirable) 

Experience in or knowledge of one or more of the following areas will be desirable:

• Experience of working or living in diverse urban areas.
• The healthcare system and how it affects local communities.
• Public policy and regulations.
• Private sector advocacy and lobbying.
• Innovation

Benefits

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

This is a significant and rewarding opportunity to make a real difference in supporting our ambition for nature’s protection and recovery across Birmingham and the Black Country. The post holder will help support the collection, collation, and digitisation of ecological data relating to species, sites and habitats across our landscape. Your work will be critical to the success of EcoRecord – the region’s Environmental Records Centre - and aid in the protection of local wildlife of great value to people, and communities in our region.

As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide ecological evidence and related information, that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.

You will work within EcoRecord to deliver high quality data products and services to a range of customers and users. EcoRecord is part of a network of Local Environmental Records Centres across the UK and provides information services to a wide range of users such as local authorities, statutory agencies, ecological consultants, national and local recording schemes, and others.

The post of Biodiversity Data and Evidence Officer is a central and varied role within EcoRecord, that will include making use of GIS mapping and specialised databases to analyse and digitise ecological data. The role will also include promoting high quality biological recording activities, supporting specialist recording groups, and engaging with volunteers, including through our social media channels. You will assist with key aspects of the day-to-day operation of the records centre, including the maintenance, management, and development of core data sets and analytic processes.

Key Responsibilities

• Assist with the development and growth of EcoRecord’s data infrastructure by supporting the collection, collation and computerisation of ecological and other relevant data (primarily species, sites and habitats data), through the competent use of Geographical Information Systems (GIS) and, though not exclusively, Recorder 6.
• Contribute to the improvement of data management systems and processes.
• Contribute to the delivery of projects that deliver nature’s recovery across Birmingham and the Black Country.
• Assist with the adoption and development of practices and tools that improve the efficiency of data management and data availability.
• Assist with data analysis and the production of high-quality data products and services.
• Be an advocate for and help to promote high quality biological recording in Birmingham and the Black Country.
• Assist in supporting specialist species interest groups and the wider volunteer recording networks throughout Birmingham and the Black Country and with enabling the development and formation of new interest groups.
• Assist and support surveys and local recording initiatives, including the City Nature Challenge.
• Contribute to EcoRecord’s and the Wildlife Trust’s online presence through producing content for social media and website etc. in collaboration with colleagues including the Trust’s Communication Department.
• Assist in the recruitment and supervision of volunteers in a range of activities, namely surveying and data entry.

 

About You

The successful applicant will be very well organised, highly motivated, collaborative, have a high level of attention to detail, and be used to prioritising a complex workload. You will have good ecological knowledge, and the confidence and ambition to affect conservation outcomes through the provision of high-quality ecological evidence. Above all, you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

What We Offer

• A chance to make a real impact in local communities and the natural environment 
• A supportive and inclusive team culture 
• Flexible working arrangements 
• Opportunities for professional development 

Where: UK flexible - office space available in major UK cities, but remote-ok. Occasional (~once per quarter) national travel to Leeds office for hackathons, team events etc.

Hours: Full time, 37.5h/week

Why Change Grow Live?

Change Grow Live are a health and social care charity. We support people in a huge range of difficult situations, including those who use drugs and alcohol, and those whose home life is affected by drugs, mental health and/or domestic violence. We're the largest charity of this type in the country, supporting tens of thousands of people in their own journeys. Hundreds of staff work across our organisation to support some of the most vulnerable people in society. Among the many services we offer are:

• Needle exchanges, both in-person and anonymous 

• Screening for blood-borne viruses

• Drug testing for fentanyl, nitazene and other harmful additives

• Prescribing safer alternatives to opioids to reduce harm from street drugs

• Working with local pharmacies to check people have picked up life-saving medication

• Case workers who specialise in helping children and young people 

Responsibilities

About you:

You're someone who enjoys understanding how things work and finding better ways to do them. You combine analytical thinking with strong communication skills, enabling you to work effectively with both technical and non-technical colleagues. You're naturally curious, ask thoughtful questions, and enjoy turning complex problems into practical solutions. 

You understand that successful digital products are built through collaboration and can confidently engage with stakeholders at all levels to understand their needs, challenge assumptions where appropriate, and help shape effective outcomes. 

You may already be an experienced Business Analyst, or you may have developed strong analysis, process improvement, or requirements gathering skills in a related role. Most importantly, you're passionate about improving services and helping teams deliver meaningful change. 

We're particularly interested in people who can demonstrate: 

• Strong stakeholder engagement and relationship-building skills.

• The ability to gather, analyse, and document business requirements.

• Experience facilitating workshops, meetings, and discovery sessions.

• A structured approach to problem-solving and decision-making.

• Confidence translating business needs into clear requirements, user stories, or process maps.

• Excellent communication skills, both written and verbal.

• A collaborative mindset and willingness to work across multidisciplinary teams.

• An interest in continuous improvement and delivering positive outcomes for users.

This role would suit someone who enjoys bringing clarity to complexity, building strong relationships, and helping teams deliver services that make a genuine difference. 

If you're excited by this opportunity but don't feel your experience perfectly matches every requirement, we'd still love to hear from you. We recognise that skills and experience can be gained in many different ways, and we value potential, transferable skills, and diverse perspectives alongside direct experience. 

What You'll Be Doing 

As our Business Analyst, you will: 

• Analyse business processes, systems, and ways of working to identify opportunities for improvement.

• Work closely with colleagues, stakeholders, and people who use our services to understand needs and requirements.

• Create user stories, personas, process maps, and business cases that support successful delivery.

• Collaborate with subject matter experts, developers, testers, and wider stakeholders throughout the software development lifecycle.

• Support the design, testing, and implementation of system changes.

• Communicate complex information clearly to audiences with different levels of technical understanding.

• Help ensure our digital products align with organisational strategy, user needs, and operational objectives.

• Identify risks, dependencies, and opportunities throughout projects and change initiatives.

• Contribute to the continuous improvement of business analysis practices across the organisation.

We're committed to creating an inclusive recruitment process and workplace. If you require any adjustments during the recruitment process, please let us know. 

Ready to Apply? 

If you're passionate about understanding problems, improving services, and helping deliver meaningful change, we'd love to hear from you. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Interviews will take place week commencing 17th August 2026.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 45 to 47 (£51,199.03 - £53,526.89)

Closing Date

2/8/2026

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

About Us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.

The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.

The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

We are recruiting for 7 x Temporary Supporter Care Assistants for a high-profile social welfare Charity. You'll be part of a friendly Supporter Care team handling inbound calls from supporters and members of the public and delivering excellent customer service throughout their peak fundraising period.

Initially fully in the office, after approx 3 weeks of training you will be offered Hybrid working will involve a minimum of 2 days per week spent at their Central London office.

The Role:
Handling inbound telephone calls from the public during their busy high volume appeal period.
Processing orders for fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience
Processing requests from organisations for fundraising materials for a very busy nationwide Campaign.
Taking telephone donations, including for their big campaigns
Processing administrative updates on our supporter database
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience


The Candidate:

• Experience of working in a busy high volume contact centre and call handling environment
• Experience of providing excellent customer care and passionate about delivering a positive customer experience
• Confident, empathetic, polite and professional telephone manner
• Accuracy in data entry
• Experience of database/CRM systems

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Role Purpose

Supports delivery of our email and CRM marketing strategy, bringing the story of Trussell and our community of food banks to life through insight-led communications.  Working alongside the Email & CRM Marketing Manager and collaborate with insight, fundraising, mobilising and wider programme teams to build and deliver highly engaging communications and journeys.

Key Responsibilities

Email design and delivery

· Support the Email Marketing and CRM Manager in designing and delivering insight‑led, data‑driven email campaigns and supporter journeys that strengthen engagement and drive activity that delivers programme goals.

Journey and automation delivery

· Work with teams across the organisation to build and deliver email journeys and automated workflows for a range of audiences, supporting effective CRM campaign delivery and driving stronger audience engagement.

Analysis and reporting

· Support the analysis and reporting of email performance, working with Insight, Supporter Data teams and audience owners to identify trends, evaluate effectiveness, and implement improvements.

Segmentation and data management

· Aid with the creation and management of audience segments and data models to support our audience strategy and ensure relevant and timely communications.

Testing and optimisation

· Collaborate with teams to design and deliver testing and optimisation tactics to drive email and journey performance, embedding a culture of testing and learning to drive continuous improvement.

Copywriting and content

· Create highly engaging copy and content for email and CRM marketing activity and acting as internal consultant to teams developing email content, ensuring alignment to our brand and in line with email best practice and continual skilling up of content providers.

Person Specification

Core Knowledge

• Experience of delivering audience-focused and accessible email and CRM communications

• Understanding of CRM systems and marketing automation platforms.  Some knowledge of Salesforce and Marketing Cloud would be an advantage

• Understanding of the laws and regulations around email marketing, including the Data Protection Act and UK GDPR

Essential Skills

• Detail oriented and highly organised

• Excellent prioritisation and time management, capable of managing multiple campaigns simultaneously

• Knowledge of email marketing metrics and experience analysing metrics and reporting

• Excellent written and verbal communication skills, particularly email copy best practice

• Stakeholder management and influencing skills

Key Experience

· Passionate about delivering excellent supporter experiences

· Highly collaborative and able to operate in a multi-stakeholder environment

· Demonstrates a commitment to the values of Trussell

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds

· Ability to think tactically, identify opportunities for improvement and act on them