The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a compassionate and knowledgeable Information & Advice Generalist Adviser to join our team at Age UK Bromley & Greenwich.
In this role, you will provide vital information, advice and practical support to older people, their carers and families, helping them to navigate challenges around welfare benefits, housing, care and other key areas of later life.
You will work directly with clients through appointments, telephone and email, as well as taking part in outreach and occasional home visits. This is a varied and hands-on role where no two days are the same, requiring strong communication skills, attention to detail and a calm, empathetic approach.
Alongside delivering advice, you will support casework, maintain accurate records and work closely with colleagues, volunteers and partner organisations to ensure a joined-up service.
This is an opportunity to make a real difference, supporting older people to understand their rights, access the support available to them and feel more confident and in control of their lives.
Registered Charity
51 - 100
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose of the Job
Engagement involves motivating residents to participate in physical, intellectual, or social activities to enhance their overall wellbeing.
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Deliver a resident-centred, integrated engagement programme within a designated residential or nursing household.
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Develop and lead personalised engagement plans tailored to each resident.
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Collaborate with healthcare workers, nurses, therapy staff, engagement leads, and volunteers to implement plans effectively.
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Support group activities, events, and outings that bring residents together across households.
Equal Opportunities
Nightingale Hammerson is committed to equality of opportunity in both service delivery and employment. All team members are expected to promote this in their work.
Health and Safety
All staff are responsible for maintaining their own health and safety and exercising reasonable care in their duties.
Values
All team members are expected to uphold: Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.
Key Responsibilities
Leadership
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Act as a role model in delivering person-centred engagement.
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Lead and support individual and group activities, including end-of-life engagement.
Engagement Planning
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Create, implement, and regularly review individual engagement plans.
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Work with therapy teams to align activities with residents’ needs, preferences, and histories.
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Maintain accurate records and update plans monthly.
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Promote and embed person-centred care through coaching and guidance.
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Monitor and evaluate the impact of engagement activities.
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Ensure inclusion of Jewish cultural elements, including Shabbat and festivals.
Management & Administration
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Ensure resources are available for effective engagement delivery.
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Manage risks in line with organisational policies and maintain risk records.
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Follow health and safety procedures at all times.
Relationship-Centred Care
Team
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Work closely with care teams and managers.
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Attend meetings and contribute to multidisciplinary discussions.
Families
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Involve families in engagement planning and attend relatives’ meetings.
Volunteers
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Support and supervise volunteers to enhance engagement delivery.
Flexibility
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Adapt activities to meet residents’ needs, including occasional evenings and weekends.
Other Duties
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Stay updated on best practice in engagement and activities.
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Contribute to organisational development and research initiatives.
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Undertake additional duties as required.
If you want, I can also compress the person specification section in the same style.
Registered Charity
101 - 500
Everything we do is with a ‘Residents first’ approach.