About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it, together, in our lifetimes.

About the role 
Crisis is looking for an Evaluation Manager to join the Research and Evaluation team on a temporary basis.

This is an exciting opportunity to manage our evaluation programme and shape how we use evidence to inform Crisis’ strategy and service design. The work will involve designing and managing innovative evaluation projects including peer led research and expanding our robust evidence base to make the case for ending homelessness across our frontline services and grants programme. 

Please note that partial remote working from within the UK may be available for this role but there will be a requirement for regular work from our London office.

About you
Are you passionate about ending homelessness? Do you want to work in a team that values people’s skills and life experiences, whatever their background? 

We are looking for someone who will support a fast paced Research and Evaluation team to ensure Crisis is the leading expert in understanding the major issues impacting the lives of people facing homelessness. This is a great opportunity for a candidate who is passionate about using evidence to underpin Crisis’s aim of ending homelessness across our services. You must have strong project management skills and extensive knowledge of designing, conducting and applying qualitative and quantitative evaluations to support practical outcomes. 

If this excites you and you have the skills and attitude we need, then we would like to hear from you. Interviews will be in early April 2021.

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
•  Mandatory pension scheme, with an employer contribution of 8.5%
•  25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career. We really value people’s lived experience of homelessness and want to help develop diverse, committed and passionate people to help us end homelessness.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Tuesday 16th March 2021 (at 23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

JOB SUMMARY:

We are searching for AN EXCEPTIONAL INDIVIDUAL, experienced in managing the day-to-day aspects of a business/charity.  This is a unique and exciting opportunity for the right person with the prospect of developing and growing the role as the Charity evolves.

You must be someone who thrives on responsibility, has an absolute passion to change our world for the better, and someone who will assistour Chair in delivering The Maggie Oliver Foundation (TMOF) strategic plan and organisational objectives. 

The role is both a development and operational role and the post holder will be a key part of our small but close knit team. You will be our first employee, and will relish this exciting opportunity to help shape the development and growth of our visionary charity.  

You will share responsibility for creating and implementing effective and efficient systems and processes to ensure the development and smooth running of the charity, and you will work very closely with our Support Services Manager to deliver services and strategy to a high standard.

You will act as an ambassador for The Foundation nurturing existing key relationships, but you will also drive progress with the same determination and compassion demonstrated in our operational delivery. 

As part of a small team you must demonstrate a roll up your sleeves attitude and be solutions focused in your approach. 

This is a rewarding and fast paced role within a growing team, offering significant opportunities for a talented, caring but ambitious individual.

UNDERLYING VALUES:

The Maggie Oliver Foundation is underpinned by the passion of its founder to support victims of childhood sexual abuse and to ensure the criminal justice system is fit for purpose in supporting them to achieve the justice they deserve. 

We believe being passionate means having the desire to nurture, facilitate and empower survivors to transform the pain of their experience into the power of living fulfilled and successful lives.This is demonstrated through our values:

• Listening to survivors of abuse with empathy, kindness, compassion, honesty, integrity, trust and human decency.

• Provision of support that is consistent and personal – focussed on the needs of the individual. 

• Collaborative working with individuals and organisations working towards a similar vision. 

Working in a way which is Inclusive of all faiths and backgrounds.

Principal Duties and Responsibilities

Business Development & Fundraising 

1. To work with the Chair to identify and resource opportunities for further growth of TMOF and drive that growth.

2. To take a lead in identifying and applying for potential funding with grant and philanthropic funders.

3. To manage growth and source business development and fundraising opportunities.

4. To assist our Support Services Manager in developing operational processes to be effective, efficient and sustainable for the long term. 

5. To build strong relationships with a range of potential funders and partners.

6. To co-ordinate drafting of funding proposals including data collection, statistical analysis and performance information, collaborating with the Operations Manager in order to do so.

7. To develop opportunities to identify and cultivate fundraising opportunities.

8. To keep abreast of and coordinate relevant programmes delivered by TMOF in order to maximise opportunities. 

9. To work with our team of volunteers who are central to the day to day work of the Foundation, actively involving and motivating them in developing and implementing fundraising ideas and opportunities .

Corporate Administration

1. To develop and update annual project plans in line with the Strategic Plan, ensuring clear deadlines and monitoring of progress against milestones.

2. To work closely with the Operations Manager in planning and delivering our strategic plan.

3. To be skilled and effective with the written word, and capable of writing complex reports and media releases where necessary.

4. To coordinate, measure and present data in an accessible format as and when required.

5. To provide support and information to the Chair and Trustees through regular reports and briefings.

6. To create and design questionnaires, surveys and data as required to evidence performance and show why TMOF and our services are needed.

7. To develop effective virtual office systems using technology to ensure minimum administration and maximum efficiency.

8. To  work with our IT Trustee to ensure effective IT systems are in place across The Foundation.

9. To liaise with our Policies Trustee to ensure policies, procedures and protocols are in place and compliant with best practice and employment legislation.

10. To help ensure that The Foundation has the right management systems and structures in place to carry out its work effectively, accountably and safely, and that professional standards are met.

11. To support the Trustees in ensuring the charitable purposes of TMOF are followed and that it delivers the charitable benefits set out in our Strategic Plan.

Finance 

1. To work with the Bid Writing and Finance Trustees to prepare annual budgets and monitor spend throughout the year.

2. To produce financial reports and analyse new business activity.

3. To explore and source opportunities for TMOF to receive funding/equipment available for our charity.

4. To ensure the sound financial management of TMOF budget.

5. To provide financial information to support funding applications/bids.

Leadership 

1. To support the Chair and Trustees to ensure TMOF is a well-run organisation where colleagues feel valued and able to work effectively.

2. To help ensure the structure provides clear lines of accountability and responsibility across the team which foster and maintain effective working relationships for The Foundation.

Communication

1. To help ensure that TMOF’s values are lived day-to-day, and the potential for sharing and learning is maximised across the organisation.

2. To ensure that the profile of TMOF is raised at every opportunity and that examples of good practice are recorded and shared with the widest possible audience.

3. To develop and implement an integrated communications and media strategy, raising TMOF presence and profile in an engaging way.

Governance and legal 

4. To support the Trustees to ensure The Foundation fulfils its legal, statutory and regulatory responsibilities.

5. To ensure all areas of management and operational policy are compliant with the law, effective and based on best practice – including but not limited to HR policies, privacy, data protection, safeguarding, risk, incident reporting, accounting and regulation.

6. To maintain the organisations risk register and make The Chair andTrustees aware of risks and changes which affect the organisation.

7. Inform and work with the Trustees to mitigate, manage or oversee actions, providing regular reports as required.

Other 

1. The post-holder will occasionally need to travel as required.

2. In order to fulfil their duties effectively, the post holder requires a full, clean driving license and access to a vehicle, computer and phone.

3. The hours are flexible and the position is remote, and there is a requirement to sometimes work out of office hours.

4. The post holder will be committed to safeguarding the welfare of vulnerable adults, children and young people and will be required to carry out a DBS check as part of our safer recruitment policy.

Person Specification

Qualifications and experience

Essential

Degree level qualification or equivalent experience gained in business and financial administration, and an in depth knowledge of business planning and administration.

Experience of charity bid writing  & proven track record of securing funding in a tough financial climate.

Experience of working across sectors and understand the value and uniqueness of the third sector.

Experience of developing partnerships and working collaboratively with other organisations.

Financial acumen including experience of managing budgets and interpreting and analysing financial information.

Implementation planning skills including the ability to use online platforms.

A good understanding of the issues facing survivors of sexual abuse, the criminal justice system and relevant national strategies.

Desirable

Experience of driving success in the charity sector.

Skills and abilities

First class IT skills, experience of using Microsoft office, knowledge and experience of Customer Relations Management systems and the ability to interrogate and present data are essential.

Understanding of funding streams, public sector commissioning and relationships with voluntary/community sector providers.

Ability to inspire and motivate unpaid staff when required.

Excellent organisational skills, process driven and the ability to think logically and clearly.

Ability to deal with multiple tasks, sensitivities and challenges at the same time, and a track record of driving quality and innovation.

Confident and well presented

Knowledge of data protection legislation, information governance and GDPR.

Excellent all-round communication and influencing skills.

Knowledge and ability to run the back office of a busy charity, ensuring The Foundation is compliant with all regulatory and statutory obligations.

Effectiveness in providing timely business support to the Chair and Trustees.

Ability to work in a solution focused way and to challenge effectively.

Attributes & Strengths

Commitment to the aims and passion statement of TMOF and able to demonstrate that your personal work ethic mirrors the values of TMOF.

A real PASSION about making a difference in the lives of those who have been affected by childhood sexual abuse and a good understanding of the issues facing survivors of sexual violence, the criminal justice system and national strategies and initiatives.

Good understanding of the regulations governing charities.

Warm, approachable, energetic, confident, outgoing, creative, empathetic, determined, ambitious, flexible, resilient, discreet, organised and professional.

A self-starter: someone committed, tough, results-oriented and focused working alone as well as in a team.

Confidence in presenting information and contributing influentially to meetings.

A capacity to be flexible and innovative in the changing circumstances of a small but wide-reaching charity.

Personal drive, energy, integrity, adaptability, commitment and responsibility.

Circumstances

Essential

Commitment to support TMOF passion statement and core values.

Flexible working, full driving licence and access to a car, laptop and phone.

You are able to obtain a DBS certification upon appointment.

Diversity

Demonstrate the ability to effectively work with people regardless of their ethnic, cultural, social backgrounds, their gender, age, religious belief, disability and sexual orientation.

Demonstrate a good understanding of the culture and socio-economic challenges facing the UK, a passion for the power of networks and community, and can relate to and build relationships with people from all backgrounds.

We are working with one of our established clients to recruit a Database Manager, this charity focuses on supporting families and individuals that have physical disabilities. The organisation has good flexible working options and are in a stable financial position. They have a strong and supportive leadership team.

You will have:

• Extensive data management experience, with the ability to build queries, reports and manipulate data sets
• Strong collaboration and relationship building skills
• Supervisory or previous line management experience
• Knowledge of charity relational databases

Closing date: ASAP

Salary; £35,000-£42,000

If you would like to have an informal discussion, please call on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

We are working with one of our established clients to recruit a Database Manager for a 6-month contract, this charity focuses on supporting families and individuals that have physical disabilities. The organisation has good flexible working options and are in a stable financial position. They have a strong and supportive leadership team.

You will have:

• Extensive data management experience, with the ability to build queries, reports and manipulate data sets
• Strong collaboration and relationship building skills
• Supervisory or previous line management experience
• Knowledge of charity relational databases

Closing date: ASAP

Salary; £35,000

If you would like to have an informal discussion, please call on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

The newly appointed Director of Alumni Relations and Development is assembling a team to support the College, in a new phase of its fundraising and alumni development activities. The successful applicant will become part of a friendly, close-knit community of Fellows, students and staff, within a beautiful, small historic College, which dates back to 1352.

Reporting to the Director, the Database and Research Manager at Corpus will be central to the delivery of this transformational task. Responsible for all aspects of the Raiser’s Edge NXT database and the records of five thousand alumni, you will also research and identify major gift opportunities to support our new fundraising projects and campaign. The role requires strong organisational skills and an ability to work on many projects concurrently in a fast-paced environment.

The position will suit anyone who already has a successful history of database and research work, and who now is seeking an opportunity to exercise their skills within a newly established team. Corpus has not had an appointment to this role for some time. While core database activity has been carried out by other personnel, the post holder will need to have the energy, skill and enthusiasm to conduct prospect research, audit the database and any related working practices. You will be responsible for setting clear, simple and efficient ways of working, modelling and disseminating professional standards.

This is a full time appointment (0.8FTE contract may be considered for an outstanding candidate, with exceptional skills). In return, you will receive a competitive salary, excellent benefits and conditions of employment, including a pension scheme, generous holiday entitlement, car parking and use of College facilities

Please Note; Closing date for receipt of applications in 12 noon on 15th March 2021

Database Officer

Understanding Recruitment are delighted to be partnering with the Butterfly Conservation, a fantastic charity based in East Lulworth Dorset however this position is fully remote. The Butterfly Conservation are looking for an experienced Database Officer to join on a permanent basis to really help the charity make sense of its data and help move the fundraising department forward .

Having recently migrated to Microsoft Dynamics, they want an experienced Fundraising CRM user to understand it, build out the process and make it centre to what they do. This is the perfect role for someone who has good fundraising CRM skills to learn Dynamics and PowerBI whilst a real difference to how they fundraise. You will get full training in PowerBI and utilise the tool to help them to fully understand their supporters better.

We are looking at investing in someone who can put data at the heart of the organisation, you will need to be passionate and just be keen to learn.  This a great opportunity for a Database Officer that is looking to take the next step in their career, learn Dynamics CRM, PowerBI and lead the charge on data.

Skills required for the Database Officer are:

• Experience in any fundraising CRM (Dynamics will be trained)
• A passion for analytics and a strong desire to learn Power BI
• Ability to pick up new skills quickly
• Can work with stakeholders across the business and gain the buy in required
• Desire to work in a fun and exciting work environment

Database Officer / Database Manager / PowerBI / Fundraising / DynamicsCRM / Data Analyst

This is a great opportunity for a Database Officer that is looking to progress their career within a well-established charity.

Location: Fully remote (The Head office is based in East Lulworth, Dorset)

Salary: £30,000 - £33,000 + Excellent benefits

Apply now for immediate consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy

WR Fundraising Recruitment is proud to be continuing its successful relationship with one of the UK’s leading mental health charities.

At an extremely exciting time of development for the charity with extensive growth in the donor base, we are looking for a Raiser’s Edge expert to join the team as a Supporter Data / Database Officer. You will be the first new member of a planned team expansion – starting on a 6 month fixed term contract with the hope that this can be extended to a permanent role.

Supporter Data / Database Officer

Full-time

6 month Fixed Term Contract with extension by agreement.

London (Central) - Currently homeworking (To be reviewed Summer 2021)

£33,285 per annum

Key responsibilities of the role will include:

• Assist in strategic development of Raiser’s Edge fundraising database and supporter care processes
• Assist with the development and review of administrative processes that involve the database across the Fundraising department,
• Ensure a high level of supporter care through excellent data management
• day-to-day database administration including processing daily gifts, coding them accurately, exporting to Raiser’s Edge and thanking as appropriate
• Database housekeeping procedures such as cleaning and compacting the database and merging duplicate records, removing or archiving redundant data
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR
• Produce reports and queries for standard monthly payment and collection reports as requested

The ideal candidate for this role will have:

• Demonstrable working knowledge of GDPR, Fundraising standards and Codes.
• Demonstrable excellent IT skills including Excel and Word to an advanced level
• Demonstrable successful communication, interpersonal/relationship building and negotiating skills.
• Evidenced ability to work well in a team, with the ability to support and train colleagues and learn from them.
• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Raiser’s Edge, with experience of Raiser’s Edge NXT and Citrix.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Demonstrable experience of importing, exporting and reporting from a relationship database, preferably Raiser’s Edge.

To apply or for further information, please email a copy of your up to date CV in the first instance.

The team at WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

Our Charity exists to provide a lifetime of support to the men and women of the Royal Navy and their immediate families wherever and whenever they are in need. We take great pride in being responsive and in making a difference at a critical point in people’s lives.

The RNRMC is looking to recruit a Database and Fundraising Administrator to join the Fundraising team.

We are looking for a Database and Fundraising Administrator to join our busy Fundraising Team. They will be responsible for maintaining the integrity of the fundraising data in the CRM (Blackbaud Raisers Edge), acting as the Super User for the department. They will also offer administrative support to the Fundraising team, providing a first class service to our beneficiaries and supporters of the Charity.

The Database and Fundraising Administrator will be a self-motivated individual with experience in using Raisers Edge, strong analytical skills and great attention to detail. They will have excellent interpersonal skills and be an approachable team player, who has empathy and support for the values, aims and objectives of the RNRMC.

Working hours will in the main be Monday to Friday, 35 hours per week, but there will be a requirement to be flexible and to work occasional weekends. A clean driving licence is desirable.

For an informal discussion about this role, please contact: Jo Miles, Individual Giving and Future Gifts Fundraiser. 

If you would like to apply for this role or for more information, please visit our website for details.

Early applications are recommended as we may interview and appoint early for an exceptional candidate.

WR Fundraising Recruitment is looking for a brilliant Fundraising Data & Database Manager to join the busy fundraising team at an Essex hospice charity.  A fundraising team depends on accurate and accessible supporter data, and this key position will work across the entire organisation to ensure the customer relationship management (CRM) system is providing the best possible insight, tracking, recording, and processing of all supporter interactions.

Ranging from financial processing of donations to supporter stewardship, this crucial role will also lead on relationships with third-party software suppliers, as well as being the organisation contact point for training and guidance on the CRM system (ThankQ v10). You will need to be a highly organised and precise person, with an eye for detail and a passion for accuracy. You will also need to be a strong communicator, able to work well across multiple teams, often with differing needs and timescales.

This is a pivotal role in ensuring the charity delivers on its commitment to supporter care, as well as its regulatory responsibilities and compliance. You will be playing an essential part in the capability of the charity to deliver its front-line services, making this a very rewarding and critical role.

Fundraising Data & CRM Manager

Romford, Essex

Full time, Permanent 

Up to £33,800 p.a. depending on experience

Duties will include:

• Managing the data needs of the hospice database, providing insight and solutions for the various teams in the organisation
• Cross team working to meet an evolving need for timely and accurate data, processing and reporting
• Engaging with supporters via a range of communication channels, delivering a high standard of care and stewardship and ensuring donors are acknowledged, thanked, and contacted where appropriate
• Supporting fundraising campaigns, capital appeals, lottery, and other initiatives, delivering insight, reports, compliance, analysis, and bespoke breakdowns of information
• Delivering training and inductions to new and existing staff on the system
• Producing accurate lists for mailing and appeals to maximise response rates and income
• Work closely with the finance team to ensure the accurate and safe management of financial transactions
• Managing relationships with third-party software providers, as well as attending training on ThankQ
• Day to day management and leadership of the fundraising data team

Applicants will need:

• In-depth knowledge of CRM system operation, ideally on ThankQ or similar
• A high level of analytical ability, with effective research and evaluation skills.
• Ability to confidently segment, analyse, process, and interpret data sets
• Strong financial management skills, both operationally and strategically
• A robust understanding of regulatory and compliance practices surrounding data protection
• Excellent interpersonal and communication skills
• Ability to make clear judgements and decisions, leading on all aspects relating to the organisations data handling and processing
• Proven experience managing a range of projects and demands to tight timescales

To apply or for further information, please email a copy of your up to date CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

MCS Charitable Foundation is an independent UK-wide charity working to accelerate the adoption of renewable energy and low carbon technologies. Homes and buildings account for around 30% of the UK’s carbon emissions so our sector has a crucial role to play in the drive for net zero. As a Charity with strong links to government, industry and the NGO sector, we have a leading role to play in driving that change.

MCS Charitable Foundation is seeking a Grants and Innovation Manager to run and grow its grants programme, playing a leading role in supporting and shaping innovation in cross-sector organisations working for net zero carbon in homes and communities.

The Grants and Innovation Manager is a new position that will take responsibility for the management and development of the Foundation’s grants programme, as well as playing a pivotal role in co-ordinating and communicating innovative work across green sector organisations.

The role involves leading the assessment of grant applications, managing the grant oversight and evaluation process, and leading regular reviews of the grant programme criteria. In addition, the postholder will work to grow the impact and scale of the grants programme through building relationships with other funders and playing a ‘match-making’ role in the wider sector through sharing good practice and helping develop and drive innovative ideas.

Please note this role is Norwich or remote location based

Supporter Engagement Senior Manager

£42,294 - £45,150 per annum

37 hours per week

Permanent

Home Based with regular visits to Lingfield/London offices

About Us

Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential, in which their voices are respected, and their ambitions realised.

We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.

Informed by young people and drawing on our strong legacy of expertise in education, health and research, we have developed and published our new 2020-2025 strategy. This focuses our work around 4 offers; Learning, Health, Research and Information, with firm foundations in our three value statements:

• Young people are at the centre of everything we do
• We work together to make a greater difference
• We are courageous and ambitious for change

These values will ensure that we always put the voices, the rights and the best interests of children and young people first and commit us to working in partnerships that can increase our impact. They also ensure that we are inspired by the courage and ambition of the young people with whom we work, knowing that together, we can drive the change in society and services we all want to see.

Your role

The Fundraising and Communications teams at Young Epilepsy are going through an exciting phase of change and growth. With the challenges in the current funding climate, we need an agile and skilled team who can help us deliver our goals that will enable young people with epilepsy to thrive.

This means significantly increasing our income and engaging our supporters in a more meaningful way, putting them at the heart of our fundraising and delivering excellent customer service.

We need data driven insights to help us target our engagement in the right way and we need to improve and adapt our fundraising proposition to reflect the changing needs of both beneficiaries and donors and stand out in a crowded market.

With the development of a new website, investment in our brand and communications and with growing ambition across our service delivery, this role will be pivotal in navigating our way to success, in a time of complexity and uncertainty.

What we need from you

We are looking for candidates who can lead with vision, set clarity and purpose to a team dealing with ambiguity and change. This means thinking both creatively and analytically, staying focused on the goal, and having a passion for the work we do.

You will play a lead role establishing a Supporter Engagement team, support the development of our fundraising plan, and lead on developing and delivering our individual giving programme, appeals, products and campaigns.

The candidate we are looking for will have experience and skill in developing donor relationships, building quality data to gain valuable insights into supporter behaviour and a strong understanding of how to maximise digital channels to reach new audiences.

Benefits

• 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
• Paid overtime
• Occupational pension scheme
• Health Insurance Plans (Optional)
• Eyecare Vouchers
• Subsidised dining room
• Gym membership options (on and off-site)
• Perkbox, giving you access to nationwide discounts and benefits
• Supported studies, Numeracy, Literacy and Diploma level 3
• Opportunities for career progression
• A range of shift patterns
• Free parking on campus

We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

 
 Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales)

The Supporter Data and Insight Manager will work with the Head of Fundraising to establish and develop a supporter services team that delivers an outstanding experience.

The Supporter Data and Insight Manager is responsible for developing and managing the CRM database and ensuring the integrity of the data.  They have responsibility for delivering actionable insights that inform the charity’s supporter-facing teams and their campaigns.

Job Title: Supporter Data and Insight Manager

Location: Remote working plus attendance at DAA HQ, Harrington Lane, Exeter

Hours: 37.5 per week

Salary: £35,000 per annum FTE

About Devon Air Ambulance

We're motivated by shared values as well as the knowledge that our work makes a real difference to people's lives.  Because of our values and culture, we believe it's important to attract, develop and inspire our staff. We give our team lots of opportunities to grow and develop.

We are a Living Wage Employer and hold a Silver Award in the Defence Employer Recognition Scheme, awarded to employers who wish to pledge their intention to support Defence and take a positive stance towards employing personnel who are or were members of the Armed Forces community.

RESPONSIBILITIES, DUTIES, SKILLS AND EXPERIENCE

Communications and Relationships

• Able to develop and manage relationships with key stakeholders both internal and external, communicating effectively with non-technical people.
• Very good interpersonal, communication and customer care skills and ability to liaise with colleagues, volunteers, the general public and external organisations.
• Be an ambassador for DAA in all interactions with supporters, suppliers, volunteers and the public.
• Participate in team and office meetings and build strong working relationships within and outside of the Fundraising team.

Knowledge and Experience

• Experience of database management, preferably in a fundraising or similar environment.
• Experience of devising and implementing training for database users.
• Experience of managing the transition to/implementation of a new CRM system.
• A track record of improving the effectiveness of database processes.
• Experience of setting up and/or managing a supporter services or similar function would be advantageous
• Strong knowledge of data protection legislation and all regulations as they affect charities.
• Act as a source of expertise within the charity for supporter data analysis.

Training and Qualifications

• Project management qualification, e.g. Prince 2.
• A commitment to continuous professional improvement and development.
• Member of the Chartered Institute of Fundraising.

Planning and Organisational Skills

• Advanced database skills including data mining, segmentation, running reports, queries and mailing files, preferably gained in a fundraising or similar environment.
• Ability to devise, implement and monitor data entry protocols.
• Ability to interrogate complex data and draw conclusions from the results.
• Support the Head of Fundraising and the wider supporter-facing teams in the development of standardised reporting against KPIs.
• Strong analytical skills.

Creative and Intellectual Effort

• Strong problem solving and decision-making skills.
• Produce regular reports on key performance areas.
• Generation of new ideas and/or creative adaptation of existing activities.
• Support an evidence-driven foundation for a relationship fundraising approach by providing relevant analysis, such as the development of supporter lifetime value, key points of attrition and cross-over metrics.
• Develop strategies that consider immediate and long-term requirements for data management.

Emotional Effort

• Very occasional exposure to emotional circumstances.

Physical Skills and Effort

• This role will require occasional light or moderate physical effort, i.e. manual handling.
• Standard keyboard skills including touch-typing.
• This role will involve a reasonable amount of travel around the county therefore a full driving license is essential and access to a vehicle desirable for anyone living outside Exeter. Pool cars are available.

Accountability, Autonomy and Judgement

• Autonomy to use own judgment and expertise insofar as this affects own area, the Fundraising team and wider community of CRM users.
• Establishing new team and function for database management and supporter services.
• Responsible for delivering against data and insight objectives.
• Work independently and account for results of self and others.
• Ability to make sound decisions based on options appraisal in order to inform future plans.

Financial, Physical and Information Resources

• Providing regular reports and updates on team progress against objectives and accountable for own and others’ results.
• Responsibility for overseeing supporter-facing CRM data accuracy and integrity. Access to and handling of personal data including sensitive data.
• Working with key internal stakeholders to develop a rationale for the segmenting and use of supporter data, ensuring appropriate exclusions are utilised.
• Establish the mapping of standard imports into the CRM, improving the efficiency of key processes and delivering training to supporter services assistants.
• Act as a reference point for the implementation of compliant data capture mechanisms, ensuring all supporter data captured is evidenced by source in the CRM database.
• Manage and oversee relationships externally and internally to ensure the security and quality of supporter data is protected.
• Working with the Head of Fundraising and other key stakeholders to develop, implement and evaluate suitable configuration for the CRM database.

Policy and Service

• Responsible for establishing and developing new areas of work for the charity.
• Contribute to development and review of related policies and procedures for safeguarding data integrity and security as well as cross-departmental policies.
• Responsible for prompt and effective handling of enquiries providing an outstanding service experience for both internal and external end users.

Working Conditions

• This role will involve occasional lengthy use of VDU and minimal exposure to unpleasant working conditions.

Leadership and People

• Line management, supervision, development and support to supporter services and data team, including performance improvement where necessary.
• Leadership, training and support, beyond immediate team, for users of supporter-facing database.
• Promote equality, diversity and inclusion in line with the culture of the organisation.

Data Analyst

Any UK location (Occasional travel to Glasgow required)

Salary: circa £27,000 per annum

Full Time, 37.5 hours per week

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of more than 1.6 million children who today will receive Mary’s Meals. 

The data analyst will work across directorates to support the data insights manager with GDPR compliance and reporting. This includes leading on data governance and compliance, data collection, analysis and report writing to support and influence the strategic direction of the organisation.

The data analyst will produce data for mailing lists as defined by the communications team, within an agreed timescale and work with data owners/controllers to maintain databases and ensure data quality.

Closing date: Monday, 22 March 2021

Please visit our website by following instructions on Charity Job and apply today.

The Philanthropy Manager plays a critical role in implementing a major donor program that supports Lewa Wildlife Conservancy’s strategic conservation and community development goals. He/she will primarily focus on UK and Europe based opportunities.

The Philanthropy Manager is a key member of an effective nine-staff development team, led by the International Executive Director. Lewa’s international team is currently based across the USA and UK, working in close collaboration with the team in Kenya. This position reports to the Deputy Director of Development, currently based in New York, for day-to-day management and ultimately reports to Lewa’s International Executive Director, currently based in London. The position sits within Lewa’s International Fundraising Department.

The Philanthropy Manager is entrepreneurial, experienced in nonprofit management and development, and passionate about both fundraising and donor cultivation. This challenging role demands a highly organized, detail-oriented, entrepreneurial individual with strong verbal and written communications skills and the ability to work independently. He/She understands the importance of data management, nonprofit administration, and budget oversight. A deep commitment to and interest in the protection of wildlife and natural heritage is advantageous.

Occasional domestic and international travel, including travel to Lewa Wildlife Conservancy in Kenya, will require adjustments in personal schedule. The Philanthropy Manager should be flexible to work from a home office and/or shared Lewa office in central London (post pandemic restrictions).

Key Responsibilities

1. Major Donor Management and Stewardship

• Manage a portfolio of 100+ individuals, institutions and corporations giving between £5,000 and £100,000 including:
  • Regularly conduct prospect research. Qualify prospects and present information and strategies to Deputy Director
  • Cultivate meaningful relationships through substantive contacts and visits, as appropriate
  • Develop and execute solicitation strategies
  • Steward existing donors
  • Build a robust international donor base, primarily focused on the UK and Europe
  • Lead and/or assist team in writing thorough reports and grant-winning proposals
  • Lead development and submission of some reports and proposals that require coordination among offices, including international offices and Lewa Kenya, and across LWC programs
  • Meet or exceed growth oriented fundraising targets annually
• Support development and communications goals related to annual giving by participating in campaign discussions and strategy development; increasing awareness of campaigns among donors; and securing matching gifts to be offered during campaigns.
• Manage all aspects of Lewa UK’s participation in the annual Big Give campaign.

2. Special Events 

• Develop strategies to raise Lewa Wildlife Conservancy’s visibility and attract new major gift donors.
• Primary contact for bi-annual gala in London (post pandemic restrictions). Work with team to plan and execute successful fundraising events, including mobilizing sponsors for the gala.
• Support US-based team members as needed on planning and executing a bi-annual gala in New York City (currently planned for fall 2022).
• Work with Lewa’s International Advisory Council and Board members to plan and staff smaller cultivation or fundraising events.
• Work with Kenyan colleagues to plan and conduct visits, presentations, and events in the UK and Europe.
• Support the annual Lewa Safari Marathon held in Kenya and virtually. Help manage sponsorship, donor relations, and travel for the marathon.
• Support team in preparations for International Board and Committee meetings (both virtual and in-person).

3. Fundraising Management

• Regularly input development actions and donor information into Salesforce;
• Monitor and evaluate fundraising activities to ensure that fundraising goals are being achieved;
• Utilize team tools like Dropbox, Salesforce, Google products, and Basecamp to manage tasks and projects.

Qualifications and Competencies

This challenging role demands a highly organized, self-driven, entrepreneurial individual with strong communications skills and the ability to work independently. Candidates will be expected to demonstrate a genuine commitment towards Lewa’s mission and vision. 

The post holder must demonstrate:

Track record of success in fundraising from individual, foundation and corporate donors. He/she must be able to identify, solicit, engage and steward current and new donors to meet or exceed growth oriented fundraising targets.

Excellent written & verbal skills in English, great attention to detail and commitment to high standards is required.

Professional Qualifications

• At least five years of experience in major gift fundraising required
• A successful track record of stewarding and securing gifts from major donors
• Experience writing/editing successful technical proposals highly preferred
• Experience working with Boards and/or fundraising volunteers
• Excellent written, verbal, and organizational skills
• Strong attention to detail
• Experience with Salesforce or other CRM required
• Knowledge of conservation/international development issues is preferred
• A general-to-good understanding of the Kenyan/African social-political context is essential.  Experience in Kenya, East Africa and or other parts of Africa is desirable

Personal Qualities

• Strong interpersonal skills, cultural sensitivity and ability to foster positive working relationships that contribute to a healthy organizational culture in a multinational, multicultural environment
• Self-driven and able to take direction
• Ability to travel internationally and domestically
• Proven ability to work effectively and efficiently against pressing deadlines, with problem solving mindset.
• Ability to work in harmony with teammates, enthusiastic contributor to team goals, and able to accept and incorporate feedback
• Ability to handle sensitive information with discretion and integrity
• Dedicated to personal professional development.
• Willingness to adapt schedule and work outside of typical hours when required.

 Education and Training

• Relevant University degree required; MSc in Conservation/ relevant field preferred
• 5+ years’ experience in similar role at a conservation or sustainable development NGO in an international setting
• Skilled in Microsoft Office and use of a CRM database (Lewa currently uses Salesforce)

Compensation and Benefit

• Lewa provides a competitive salary between £42,000 and £52,000 depending where based/ level of experience, plus holiday compensation package 
• Will consider flexible work from home/work from Lewa office (post pandemic) arrangement