Events Coordinator Jobs
You will be joining our expanding and dynamic team, with the freedom to work creatively with a committed group of volunteers and staff to support people who experience mental ill health in Bristol.
We need someone who is passionate about our mission and who shares our values to increase awareness through marketing and communications, expanding our social media and website content and linking with local networks in order to support fundraising efforts. You will have a high level of autonomy and be given the opportunity to develop new ideas in this exciting field, in a role that is varied and flexible.
We are an equal opportunities employer, but more than that we are a charity that cares passionately about diversity and inclusion as it is one of our core values. We are committed to making our team better reflect the diverse communities that we serve in Bristol. This means that we particularly welcome applications from individuals who are part of marginalised groups.
What we offer:
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Established grassroots Bristol mental health charity with a large member and volunteer base.
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Flexible hybrid working – Our office is based in the community hub The Wellspring Settlement with the option of working some of the working week remotely.
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Salary of £28,980
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Annual leave allowance of 25 days plus bank holidays. Additional days off between Christmas and New Years.
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A paid day off for your Birthday
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A Free Headspace membership
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Period/Menopause leave policy
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Eye tests paid by us and £40 towards new glasses
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Workplace pension scheme.
Applications to be submitted by midnight on the 27th May.
We are a charity that provides in person and online peer support groups and befriending for mental health in Bristol and surrounding area.
The client requests no contact from agencies or media sales.
Location: National Training Centre in Osgathorpe or homebased with travel
Job Type: Part time, up to 30 hours per week
Contract Type: Permanent
Salary: circa £24,000 FTE (depending on experience)
Closing date: 03-06-2024
If you are a talented administrator who is excited about utilising your skills in the charity sector, this could be the role for you.
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a Volunteering Coordinator to join our People team.
This is an incredible role at a prominent assistance dog charity where your role will be part of our essential work that transforms lives every day.
What you will do:
We aim to offer flexible and attractive volunteering opportunities across all aspects of the charity's work to meet the needs of a wide range of volunteers, your role will be supporting the ongoing development and administration of this volunteering programme. You will be confident in providing effective and efficient support across a range of systems to benefit the ongoing needs of our volunteer population. You will be the first point of contact for potential and new volunteers and staff with volunteering queries, alongside managing data, and supporting regular engagement initiatives with the support of the Volunteer Manager and wider People team. This is a fantastic opportunity for you to work across many parts of the charity both internally and externally.
What we are looking for:
• Demonstrable administration experience.
• Excellent attention to detail with a methodical approach.
• Excellent listening, interpersonal and communication skills (verbal and written) across a range of audiences.
• Excellent customer service skills.
• Proficiency in Microsoft based software packages.
• Strong planning, prioritising, and organising skills.
• Proven ability to manage, motivate, and supervise others (staff, volunteers).
• Full UK driving licence or ability to travel in line with the requirements of the role.
• Experience of working within the voluntary, or healthcare sector, and knowledge of safeguarding or volunteering legislation/policies would be advantageous but not essential. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
We can offer you:
• Generous annual leave allowance
• Salary exchange pension scheme
• Charity (occupational) sick pay
• Life assurance and will writing service
• Employee assistance programme and wellbeing portal
• Free on-site parking
• Dog friendly offices
This role can be delivered from our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire or remotely from home with some travel to the training centre for events and related activities where possible.
If this sounds like the perfect role for you, we would be delighted to hear from you! Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
First interviews will take place virtually (online) in the week commencing 10 June 2024.
Second interviews will take place at our National Training Centre, Osgathorpe, Leicestershire, date to be confirmed.
We recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
You may also have experience in the following: Volunteer Coordinator, Charity, Charities, Third Sector, Trainer, Volunteering, Recruitment Officer, Volunteering Coordinator, Voluntary Sector etc.
REF-213 749
About us: Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Since 2003, Tender’s work has grown and diversified from a single workshop programme delivered to schools, into a broader range of programmes reaching both children and young people and professionals with a safeguarding responsibility such as teachers, youth workers, social care workers and foster carers. Tender’s programmes include Healthy Relationships projects delivered across England, projects delivered using online resources and technology, specialist projects for vulnerable children and young people, whole school and whole setting approaches, and training for professionals with safeguarding responsibility and in workplaces.
About the role: We now have a need for a coordinator to work closely with the whole development team (comprising a Development Director, Development Manager, Development Officer, Major Donor Consultant and the CEO) in coordinating all aspects of our fundraising work, from identifying prospects, creating compelling funding applications through to successfully managing relationships with funders. This role will give you experience of all of our funding streams, as well as exposure to our funders through your work in organising and managing our various events throughout the year, such as our annual awards.
What you will be doing:
- Supporting all members of the Development team to achieve the team’s annual fundraising targets
- Preparing and submitting applications in support of fundraising from trusts & foundations, statutory funders, corporates, major donors, and individual givers
- Supporting all members of the Development team to develop relationships with Tender’s funders and successfully steward relationships to achieve further funding
- Supporting the Development team in coordinating and delivering events in support of Tender’s fundraising activities
Essential requirements:
- Good understanding of the principles of different fundraising streams, including trusts & foundations and corporate
- Proficiency in office software, including Word, Excel, PowerPoint
- Project management skills, with the ability to manage multiple and competing deadlines
- Forming sound, evidence-based decisions and taking personal responsibility for actions
- Thinking ahead, managing time, priorities and risks, and developing structured and efficient approaches to deliver work on time and to a high standard
- Ability to solve problems, working flexibly and collaboratively
- Willing to develop and acquire new knowledge, skills and experience
- Commitment to safeguarding and equal opportunities
The client requests no contact from agencies or media sales.
Training Link is recruiting a new Green Learning Coordinator who will develop and run environmental workshops for local residents in Somers Town, Camden.
The purpose of the role is to design and deliver a new Green Learning programme for Training Link and to support residents in Somers Town in their journey to becoming cleaner and greener through community engagement, training and project delivery.
About Training Link
Training Link is a small charity with nearly 40 years’ experience of supporting people in Somers Town. We offer courses for adults to help people get a job or return to work, often after a long absence. Many of our learners are reluctant to go to a large adult education college where in practice they would receive little individual support in their learning; we offer a supportive, friendly learning environment where people feel comfortable and welcomed. Current classes include ESOL, IT and Maths. We also provide one to one sessions for those needing support around literacy.
Purpose of the role:
- To design and deliver new Green Learning programme for Training Link.
- To develop and run high quality, engaging, fun and interactive community-based environmental awareness classes and activities tailored to adult learners, including learners speaking English as a second language.
- To support residents in Somers Town in their journey to becoming cleaner and greener through community engagement, training and project delivery.
- To help Training Link team to positively engage and communicate with local residents and community leaders/ groups on climate emergency and positive actions.
- To create a welcoming, inclusive and positive learning environment.
- To enable those learners who wish to study further to gain an accredited qualification in Environmental Awareness, including environmental awareness in the workplace.
Key Responsibilities:
- To record and monitor learners’ attendance, progression and achievement.
- To contribute to the evaluation of teaching and learning to inform future planning, ensuring learner involvement in the process.
- To keep up to date with local and wider issues related to the Climate Emergency, from a lay person’s perspective.
- To liaise with the Director and participate in the appraisal process when required.
- To carry out duties with due regard to Training Link’s Equality and Diversity, Information, Governance, Data Protection, Safeguarding, and Health and Safety policies and procedures.
- To ensure that each learner provides personal information as required, and complete a learner agreement enrolment form and evaluation form at the end of the course. To keep a register for each session.
- To signpost learners to other courses, services and activities as appropriate
- To complete forms for the National Open College Network and any other external assessment body.
Essential Requirements for the Role
- Knowledge and Qualifications:
- Good understanding of the Climate Crisis and what can be done at a grass roots level to address it.
- An adult teaching or coaching qualification is desirable, or willingness to be working towards one.
- Ability to think creatively and use judgement, experience and initiative to solve problems
- An aptitude for collaboration and cross team working
- Excellent interpersonal, oral and written communication skills
- Ability to engage and communicate effectively with all sections of the community, in a variety of situations, including the confidence to present to different and represent Training Link at events
- An understanding of the importance of diversity and inclusion.
- A can-do attitude
- Ideally a good knowledge of the Somers Town area (not essential but desirable)
Experience
- Experience of teaching adults on a paid or voluntary basis.
- Experience of community engagement with proven positive results
- Experience of managing local community projects supporting vulnerable adults
- Experience of working or volunteering in Somers Town is desirable
Skills and Abilities
- Ability to plan interesting lessons and activities appropriate to adult learners from a variety of cultural and educational backgrounds.
- Ability to develop effective teaching materials of a high standard and appropriate to the needs of learners.
- Ability to evaluate and track learner progress and set individual learning goals.
- Ability to assess learner work for the National Open College Network for learners who want an accredited qualification.
- Ability to use ICT and E-learning in teaching and course planning.
- Ability to maximise retention and achievement of learners.
- Effective communication and inter-personal skills.
- Flexibility to deliver learning in community venues in Camden, including some work in the evenings and on Saturdays.
- Ability to work effectively with Training Link staff and volunteers
To apply for this role, please submit your CV and a cover letter stating why you are interested in this role and outlining how you meet the essential criteria.
You should submit your CV and cover letter to Tanya Buynovskaya, Director
We are on equal opportunity employer and welcome applications from a diverse range of candidates.
To apply for this role, please submit your CV and a cover letter stating why you are interested in this role and outlining how you meet the essential criteria. You should submit your CV and cover letter to Tanya Buynovskaya, Director at Training Link
The client requests no contact from agencies or media sales.
Salary: £18,680 per annum pro-rated (based on FTE of £31,133 per annum)
Location: Merseyside
Hours: 22.5 per week (Part Time)
Contract: Permanent
Closing date: Thursday 23rd May at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact an individual, plus a real desire and proven ability to help individuals to share their feedback, stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Lived Experience Insight Team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
As a Lived Experience Coordinator, you’ll deliver a programme of involvement activities with the aim of ensuring the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work. We’ll also rely on you to deliver involvement activities across the organisation which will shape the ongoing design, delivery and governance of our work. People with lived experience will be involved in a range of ways too, including involvement groups, taking part in events within local communities, co-designing services and campaigns, sharing stories and speaking out about the housing emergency. The overriding aim is to work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need the ability to facilitate involvement groups and other activities to involve people with lived experience in Shelter’s work while ensuring a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running during the same time period, is important too, as is a flair for developing successful relationships with colleagues across a large organisation, as well as with local organisations and partners. Some experience of presenting information verbally and in writing is also required, as is proficiency using IT tools to carry out your day-to-day work, including case management systems, Microsoft Office, internet, email and online meetings.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MAIN PURPOSE OF JOB:
To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (ie petitioner needs). To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.
Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.
An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.
MAIN DUTIES AND RESPONSIBILITIES:
i. To assist in contacting volunteers nationwide by telephone and email and tasking by telephone as required to help petitioners with their pets.
ii. To listen to the needs of each petitioner and accurately record information for each petitioner and their pet by completion of a computerised case to record volunteers assigned and the service provided.
iii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each petitioner case at the end of each conversation.
iv. To help maintain up-to-date records and mailing lists for petitioners, petitioners’ contacts and volunteers throughout the course of your work.
v. To ensure the appropriate delivery and quality of service provided to petitioners when you are handling a request for:-
a) Dog Walking
Task a minimum of two volunteers per case to assist with dog walking. Contact all volunteers after their first dog walk to check and ensure they have started, log all responses onto the database, then complete the case.
b) Home Checks
When a potential long term fosterer is identified, you will be asked to task a volunteer to visit and carry out a home check. Once the completed home check has been received, complete the case – (all home checks will be valid for 12 months).
c) Short Term Fostering (stf)
To initially gather as much information about the pet(s) as you can and how soon a foster is required. Raise a case and log all details onto the database, begin a computerised search for a suitable volunteer to foster, arrange transport, if needed, to take the pet(s) to the volunteer and follow up 24 hours after the pet arrives to ensure all is well. Keep in touch weekly.
If the pet goes home – arrange transport to take the pet back home, again follow up 24 hours after the pet has returned home with a phone call to the petitioner to ensure all is well. If dog walking or any other assistance is needed, raise a new case and task the appropriate volunteers to either dog walk, offer Pet Care, reassure etc.
If the pet(s) goes into long term foster – refer to your line manager, once a decision is made, then follow the protocols for Long Term Fostering see below.
d) Long Term Fostering (ltf)
Raise a Long Term Foster Case, if needed, identify and chat to potential individuals, all of whom must already be home checked, run through the home check with the person to identify any changes, refer to your line manager, once the right individual is selected, arrange transport to take the pet(s) to their new ltf home. Once the pet(s) have arrived, follow up 24 hours later to ensure all is well.
e) Pet Care
When required, task a volunteer to visit a petitioner and offer pet care, whether it is to administer medicine, groom, clean out a litter tray, bird cage, reassure, or any other pet care as agreed with your line manager as this is not an exhaustive list.
f) Talks
To task a volunteer to give a talk, attend an event, or represent The Trust, but, always take advice from your line manager with regard to appropriate volunteers for these tasks.
g) On-call
To ensure delivery of our service by participating in on-call and helping to maintain our emergency telephone line. Together with other members of the on-call team, on a rota basis to help answer on-call emergencies this will be one full week in five – Monday to Monday including the weekend encompassing bank holidays, if applicable. A day in lieu will be given for working bank holidays.
Upon completion of an entire week on-call and following a debrief with your line manager, a rest period of 1 day will be given to you immediately after ie Tuesday.
On-call is for emergencies which will require an urgent response, for example if an ambulance is waiting to take someone to hospital, your urgent response is vital to provide peace of mind for the owner, love care and safety for a frightened bewildered pet.
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute to the team by helping to update volunteer and petitioner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all petitioners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, petitioners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a vibrant outward thinking and dynamic Project Co-ordinator who is self motivated and can work with minimal supervision on an exciting project that will provide evidence and information for future funding applications.
Overall Purpose of the role:
The Project Co-ordinator will be responsible for liaison with the Project Team and consultants on the delivery of a number of studies and activities as part of a National Lottery Heritage Fund award.
Key Tasks and Responsibilities:
Role Specific
· New Jetty Project
- Lead on the New Jetty Project reporting to the Project Manager/Assistant Project Manager
- Revising project work plans for the Jetty Project as appropriate, to meet changing needs and requirements with Management Team.
- Business Plan and Feasibility Study
- Supporting Project Manager and Assistant Project Manager on managing the day-to-day operational aspects of The National Lottery Heritage Fund resilience project.
- Ensuring the Management Team keeps to schedules and agreed project plan.
- Collect and organise data that is required for Management Team and Consultants
- Monitor expenses ensuring budgets are not overspent.
- Keeping details of all budgets.
· To create and maintain a log of work records, in an agreed way, ensuring all tasks are undertaken within pre defined time parameters
· Maintaining an online filing system for all elements of work plan
· Scheduling and attending meetings where required.
· Being the key point of contact for The National Lottery Heritage Fund
· Manage own diary and annualised hours contract.
· Update Social Media as requested.
General:
· Be proactive in identifying and reporting all activities.
Key Skills
• 1-3 years’+ experience within a project coordinator, or junior project co-ordinator role
• Experience in multitasking with and managing multiple projects.
• Attention to detail for ensuring the project meets all the business' standards and goals.
• Strong administrative skills
• Excellent interpersonal, communication and influencing skills.
• Passion to go above and beyond for the work of The Steam Tug Brent Trust
• MS Office experience (vital) including Word; Excel; PowerPoint.
• Canva; Photoshop and other similar apps
• Use of Social media
• Attention to detail with analytical/statistical analysis skills.
• Familiarity with boats and/or Maldon waterfront desirable
Any other duties:
· Undertake other such duties as may be reasonably required from time to time including support of the Trust’s programme of events and activities.
Job Type:
· Part-time Fixed Contract 0.2
- Annualised hours
- Flexible
- Fixed contract 16 months
· Work Location: Hybrid ideally within 10 miles of Maldon. (Meetings as required in Maldon)
Salary
FTE c£28000-£32000
Restore & preserve the Steam Tug 'Brent' of 1945, as an example of London's dockland heritage & to sail her in U.K & European waters.
The client requests no contact from agencies or media sales.
Children and Young People’s Engagement Coordinator
Hours: Full-Time, 35 hours per week
Starting salary: £25,767
Location: Contractual base is our office in Chorley. You will be working in youth settings in East Lancashire: Blackburn with Darwen, Pendle and Burnley
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
We’re looking for a bold and caring person to join our Children and Young People’s team. We want someone who has experience of engaging and working with young people in community settings, ideally in Lancashire.
To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously in the community. You will be open, hardworking, creative and able to quickly build rapport with young people.
You will have experience working with the community and voluntary sector and understand the barriers some young people face to achieving good mental health and wellbeing.
This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.
Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.
We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between xmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.
Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)
Please note: This post is subject to an enhanced DBS check.
Deadline for applications: 9am on 22 May
Interviews will be held on 30 May
Registered Charity Number 1081427
Registered Company Number 3888655
Lancashire Mind
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The British Asian Trust is one of the most exciting and innovative charities working in South Asia. They were founded in 2007 by His Majesty King Charles III and a group of British Asian business leaders to tackle widespread poverty, inequality and injustice in South Asia. In recent years they have experienced substantial growth, with income increasing from £1m to £22m.
An estimated 172 million children in India are considered ‘at-risk’ from various forms of harm and exploitation. Children are made vulnerable by a complex network of interconnecting factors such as high levels of poverty, gender inequality, unsafe migration, cultural norms and poor implementation of schemes and laws. The Child Opportunity Fund’s goal is to create more safe spaces to ensure that millions of children can live their lives to the fullest potential. To achieve this, they are aiming to raise $25m which will be matched by the Children’s Investment Fund Foundation, totalling a $50m fund.
We are looking for an exceptional philanthropic fundraising leader, with experience of leading an appeal and first-hand programme management skills, to undertake a one year maternity cover as the Interim Head of Child Opportunity Appeal. The postholder will be responsible for overseeing the appeal, working collaboratively with the team to reach their significant fundraising targets across HNWIs, trusts, institutional funders and corporate partners.
This is an incredible opportunity to join a dynamic team that is creating a lasting impact that will enable future generations to not only survive, but also thrive.
About the role
As Interim Head of Child Opportunity Appeal, you will:
- accelerate and coordinate fundraising for the Child Opportunity Appeal across a diversified range of high value income streams in the UK, India, Dubai and globally;
- drive and implement the fundraising strategy, ensuring KPIs are monitored and met;
- coordinate internal working groups as well as external senior volunteers to ensure a consistent and aligned approach to fundraising and new donor engagement;
- produce effective prospect research and robust donor pipelines to secure major donations at the 6 and 7-figure level from HNWIs, corporates, trusts, foundations and institutional funders;
- ensure all donors and partners receive first-class stewardship and relationship management, working closely with in-country, programmes and communications colleagues to produce compelling proposals, reports and updates;
- support the CEO to manage the partnership with the Children’s Investment Fund Foundation;
- develop and deliver strong engagement opportunities and leverage cultivation event and project visit opportunities;
- contribute to financial planning and reporting, and develop processes and systems for effective fundraising and stewardship.
About you
Ideal skills and experience:
- Demonstrable experience of operating in a senior philanthropic leadership role with a strategic mindset and high levels of ambition
- Exceptional project/programme management skills
- Experience of running a significant philanthropic appeal/campaign, or playing a senior role in the delivery of a large project in a complex organisation
- Experience of implementing a fundraising strategy and successfully meeting KPIs and targets
- Strong track record in securing high value gifts from warm and cold donors and partners, including demonstrable ability to independently manage the fundraising process from research/identification to closing the ask
- Exceptional communication and networking skills with the confidence to engage stakeholders of all levels (SMT, Trustees, senior volunteers, donors, partners and colleagues)
- Strong team leadership skills with a supportive and motivating approach to rally colleagues across the organisation to deliver on the Appeal
- Ability to be both strategic and operational
- Ambitious, a natural-analyser, trustworthy, calm and proactive
Employee benefits
- 25 days annual leave (pro rata) plus bank holidays and 3 days between Christmas and New Years
- 5% employer contribution pension
- Cycle to work scheme
- Access to a well being platform
Expert recruitment for fundraisers and charities.
About Emergency Nutrition Network (ENN)
Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.
Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.
We undertake knowledge management, research and advocacy to support national governments, civil society, UN agencies, donors and academic organisations, and communities of practitioners. Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.
ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, bilateral donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.
What we do
Our Strategy aims to enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning, building evidence and providing support and encouragement to practitioners and decision-makers involved in nutrition and related interventions.
ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange (FEX).
Field Exchange (FEX) is ENN’s established online and print technical publication on nutrition and food security in emergencies and high burden contexts. The first edition was produced in 1996 in response to a demand by international agencies for a way to capture and rapidly ‘exchange’ humanitarian programming experiences, to share relevant research, evaluations, news and offer a platform for technical views. Field Exchange enables fast track publication of programming experiences of relevance to nutrition in emergencies and high burden contexts. We feature articles across sectors and from a range of contexts, from acute emergencies to fragile and conflict affected states. We include both original articles and summaries of relevant research. We welcome suggestions for articles to feature in Field Exchange at any time.
Our People
ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.
We are proud that in our 2022 Employee Engagement Survey over 95 percent of our staff said they enjoy their work and that ENN is a flexible employer.
Purpose of the role
This role will provide oversight, coordinate and manage the editorial process of publishing Field Exchange that includes tracking ideas, soliciting and securing submissions of Field Exchange content, critically appraising potential content, discussing, brokering and supporting content development with authors, coordinating input from the Field Exchange Editorial Team, liaising with copy editors and designers and ensuring content deadlines are scheduled and are adhered to, as well as ensuring quality, relevant and timely curated content is produced and disseminated. This position will also take a lead role in implementing the Field Exchange Strategy 2024-2029.
Key Responsibilities
Content development
- Actively seek opportunities for FEX content across a broad range of technical areas, leveraging and developing internal and external contacts and networks.
- Seek and secure a spectrum of contributors, prioritising country stakeholder lead and co-authorship. And including Francophone representation (in collaboration with FEX francophone lead).
- Communicate with potential authors to explore opportunities for content and provide support and guidance in development of articles (structure, writing and technical content).
- Edit articles to address structure, flow and language.
- Appraise articles for rigour and validity. Pose technical questions to authors to clarify, substantiate, elaborate and prompt deeper reflection and learning.
- Identify need for and coordinate internal or external peer review for prospective articles.
- Write succinct summaries (abstracts) of original articles.
- Summarise published research papers and reports into summary articles.
- Collate themes and key messages across all articles for editors and work with them to produce editorials and technical briefs.
- Proof-read designed issues and briefs.
- Review content sub-edited and summarised by other FEX team members for quality control and consistency.
- Ensure due process is followed for translation and quality assurance of translated content (currently in French only).
Dissemination of FEX content
- In collaboration with the ENN communications lead:
- Develop podcasts and soundbites, developing questions for author interview podcasts in collaboration with authors.
- Proactively seek blog content from authors, leading its content development, review and finalisation.
- Contribute to development of a communications plan for each FEX issue in order to disseminate content optimally.
- Curate and initiate development of FEX website content, identifying areas for development.
- Represent ENN at events including conferences, webinars etc. to promote and disseminate FEX, including development of FEX materials such as leaflets, videos etc. where required.
FEX strategy implementation
- Take the lead in the implementation of the FEX strategy 2024-2029, such as by:
- Making smaller adjustments to the FEX process as identified.
- Coordinating larger pieces of prioritised work, for example by:
- Building the capacity of authors through a more comprehensive approach.
- Expanding our reach to younger audiences.
- Engaging with academic institutions in more resource-poor settings.
- Mobilise resources for FEX through engagement with donors and other FEX contributors through identifying potential sources of funding, engaging with donors and ‘selling’ FEX, and writing proposals to secure funding.
Internal project content coordination
- Coordinate, manage and track development of all articles and issues from submission to publication against deadlines, ensuring donor requirements are met.
- Communicate with all authors, FEX team members and external consultants to facilitate the development of every article and issue, as well as other outputs such as technical briefs.
- Collate and review submissions, potential papers for summarising and other opportunities, and solicit necessary and timely editorial review and final decisions.
- Initiate regular meetings and other communications with the FEX editors to provide feedback on progress, explore opportunities, and make decisions about submissions, content to summarise, delegation of tasks and timelines and input into strategic discussions about future content/issues.
- Lead regular meetings with wider FEX team (editors, sub-editors, operations team, communications team, copy editor, designer) for feedback on progress, agreement on timelines, to brainstorm ideas and delegate tasks.
- Present FEX content to wider ENN technical team and other audiences as needed through webinars, presentations and other opportunities.
- Support other FEX team members with information needed for targeting, dissemination, translation into other languages and summarising of content for different audiences.
- Support the capacity-building of new FEX team members.
- Lead the development and review of donor reports, including writing content and collating monitoring and evaluation information.
- Other duties as identified by the FEX project lead and line manager.
Terms and Conditions
- Type of contract: Permanent.
- Location: Office or home-based.
- Holidays: 25 days plus UK Public Holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum. Pro-rata for part-time staff.
- Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%.
- Salary: circa. £40,000 per annum, full-time equivalent, dependent on experience.
- Hours of work: Full-time (37.5 hours per week) but Part-time will be considered and encouraged to apply. Please indicate in your cover letter if you would like part-time hours.
- Benefits: Dental cover, Life cover, Employee Assistance Programme, Wellbeing contribution
Reporting line: One of ENN’s FEX Editors
Person Specification
Essential requirements
- Master’s degree in nutrition or public health or equivalent professional experience.
- Demonstrable experience working in the international nutrition sector, including experience working in developing countries.
- Experience producing technical content for a publication, for example writing technical articles, papers and/ or content for peer-reviewed journals.
- Knowledge of the international nutrition sector across a broad range of topics (management of wasting (SAM, MAM, MAMI), IYCF-E, health systems strengthening, adolescent nutrition, women’s nutrition, WaSt and food systems in particular).
- Understanding of relevant research methodologies. Excellent English writing skills and attention to detail.
- Experience of in-depth knowledge management, and / or projects that focus on ‘learning’
- Experience of establishing and maintaining good working relationships with a wide range of stakeholders at national and global level
- Excellent attention to detail and ability to synthesise and make sense of complex data and information, including experience of secondary data analyses, systematic literature reviews and report-writing.
- Currently part of the ‘humanitarian community’ with own professional network of contacts
- Ability to synthesise, analyse, critique and prioritise complex information.
- Experience mentoring and coaching colleagues.
- Excellent presentation and communication skills.
- Strong interpersonal skills, motivated, takes initiative and drives progress.
- Ability to independently manage a busy workload and prioritise effectively.
- Good cross-cultural awareness.
- Able to work both autonomously and as a member of a dispersed and diverse team.
Desirable
- Experience of knowledge management and/or documenting case studies and lessons learned.
- Experience developing content in different formats for a variety of audiences.
- Experience managing publication processes.
- Spoken and written proficiency in French, Arabic and Spanish.
- Broad understanding of programming contexts.
- Desire to build the capacity of and empower others.
Eligibility to work
The successful applicant will be required to demonstrate they have the Right to Work in the UK before being able to accept the appointment. A Certificate of Sponsorship and relocation package are not available for this position.
ENN is committed to diversity and inclusion, and to building a culture where every team member is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds.
Application Process
Please submit a Cover Letter (no more than one page which explains why you are interested in the role and how your experience satisfies the Person Specification) along with your CV no later than 23:59 hours on 31st May 2024. Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified.
Emergency Nutrition Network works to reduce undernutrition globally.
You have recent experience in the mental health field, or working with vulnerable adults, and a good understanding of service user development. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Befriending Coordinator.
Our friendly team in Hammersmith help people living with mental health problems to develop a sense of independence, purpose and fulfilment and gain the skills they need to return to work or simply live a more fulfilling life. But, we need your help.
As a Befriending Coordinator, you will support individuals with lived experience of mental health issues one on one through befriending to help reform and improve their lives. You will also help recruit, support and match volunteers to work with our clients and develop befriending networks that will empower service users to improve and sustain their mental health and wellbeing. Along the way you might support other areas of our service such as peer support groups, workshops and social events for local clients.
To succeed, you’ll need:
- Communication skills, written and verbal, to confidently consult, liaise and work effectively with clients, volunteers, colleagues and a wide range of organisations.
- Self-motivation and professional integrity.
- Time management skills, prioritising and planning work.
- Problem solving and decision making skills.
- A genuine desire to help others.
- Ability to travel locally within Hammersmith and Fulham (though this is a Hybrid role so 1-2 days in the office/community per week)
It would be a great bonus if you have:
- Experience of recruiting and/or supervising volunteers
- An understanding of holistic support for people with mental health issues
- Relevant IT skills (General Microsoft Office use, client record management system experience and an ability to utilise Zoom and schedule befriending matches to meet remotely)
- Some flexibility over working hours may be helpful to accommodate befriending sessions out of hours.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
The closing date for this post is the 27th May 2024. However, we reserve the right to close the vacancy early should we receive a sufficient number of applications.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.
Global Generation is looking for a Youth Programmes and Outreach Coordinator who is passionate about engaging young people and local communities in reaching their full potential and creating positive social and environmental change. In this role, you will co-lead on the outreach and engagement of local communities, especially with a focus on involving and recruiting young people, as well as planning and facilitation of land-based, cooking and creative workshops. You will particularly focus on working with communities in Islington as we increase our engagement initiatives towards the co-build of our permanent community garden in King’s Cross (which sits on the Islington side), due to start this summer.
Organisational Context
Founded in 2004, we grow food, people and community for a fair and just world.
Our vision informs our two charitable aims which are the guiding principles for our work:
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To provide opportunities for the direct experience of natural wilderness environments for children, young people and adults
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To support young people to develop their full potential so they are able to contribute positively to society and the environment
We operate in the boroughs of Camden, Islington and Southwark and work with people of all ages, particularly children and young people. Working from educational and biodiverse garden spaces such as the Story Garden and Floating Garden in King’s Cross (with a permanent community garden to be built over the next 2 years in KX) and the Paper Garden in Canada Water, we combine activities such as urban food growing, carpentry, making, cooking, and healthy eating with dialogue, storytelling, creative writing, performance and art, silence and stillness. These practices help us to create the conditions for people to come together in a fuller and more connected sense of who they are and what they are a part of and, from that space, to practically and creatively contribute to ecological and social change.
Young people have always been and continue to be at the heart of our work. We aim to support them to develop and lead, offering progression opportunities to move from being participants to being action researchers, co-facilitators and ambassadors, to being paid fellows, staff and trustees.
This role is primarily based at the Story Garden and Floating Garden in King’s Cross (and eventually on the new garden we will be building) and working with our Islington community. You will work closely with the education & community programmes team, gardeners, chefs, volunteers and young people, running hands-on and reflective sessions for people of all ages.
Main Duties and Responsibilities
The two main areas of the role are:
1. Outreach, engagement and recruitment
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Lead on the recruitment and engagement of young people throughout the year, primarily through schools, colleges, community groups, local referral agencies, and local network meetings and events
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Develop a diverse range of engaging outreach / recruitment materials, including social media content for the purposes of showcasing our work and inspiring other young people to join
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Create and maintain strong relationships with a wide range of audiences, including young people, parents, local community groups and businesses
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Inspire young people to participate via assemblies, talks, outreach workshops and follow up phone calls
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Assist young people and their parents through the sign-up process from initial expression of interest to joining our programmes, through being in regular contact in the ways that work best for young people
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Retention of young people through active engagement in person and phone calls and/or texts prior to each session
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Attend local forums, actively participate in networks of local organisations, and build relationships with organisations and local people to engage them in the co-build of the new permanent garden
2. Programme Planning, Coordination and Facilitation
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Work closely with the Youth Programmes team in planning, facilitating and evaluating sessions with young people
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Inspire and support young people to lead on their own socially and environmentally impactful projects in the local area
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Work alongside the wider Global Generation teams (kitchen, garden, natural build) and in partnership with other local organisations and businesses to enhance the opportunities available to young people
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Document and evaluate the youth programmes you are working on using creative means through a wide range of approaches, incorporating quantitative and qualitative data
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Report to funders in a range of formats depending on what is needed
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The programmes you will coordinate and co-facilitate are:
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Friday Night Out: Fortnightly after-school cooking programme (4:00-6:30pm), engaging children (8-12 year olds) in discovering the joys of seed to plate, seasonal and sustainable food, growing, harvesting and cooking their own produce. You will work alongside one of our chefs so do not need to be a chef, though an interest in sustainable food and gardening experience is desirable
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Generator programme: Regular after-school workshops and experiences for young people aged 13+, incorporating a range of approaches and hands-on and reflective activities to support the holistic development of young people and encourage them to take social and environmental action in their communities
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Partnership with Heatherwick Studio as part of a collaborative Young Inspirers programme, linking local school children with opportunities in their studio
You will also work with the Youth & Community Team to plan and deliver community / intergenerational events and experiences that bring people of different ages together.
What we are looking for
As the Youth Programmes and Outreach Coordinator, you will be outgoing and love working and reaching out to people across backgrounds and sectors; you will be ready to take initiative, have a flexible attitude, be able to think on your feet and enjoy finding solutions when faced with challenges and change. You will be able to communicate your passion for Global Generation’s work, the natural environment and social justice to others, particularly young people, in a creative and engaging way, responding to where people are at, and adapting your approach based on this. You will have prior experience of working with schools and finding ways to make the offer relevant to the priorities and needs of young people.
You will readily pick up the phone, follow up on emails sent, visit other organisations and schools, and offer activities in spaces where people are at. You will love to work deeply with young people over a long period of time, finding out what engages them, building on their interests and finding ways wherever possible for them to grow, progress and lead within Global Generation and beyond.
You will have experience of actively seeking out partnerships to make our offer even more compelling, beneficial and holistic for the young people. You will have strong project management and coordination skills, as well as planning and facilitating year long programmes, building in different ways of knowing and creative approaches so as to reach a cross-section of young people, adapting to different abilities and needs.
Ideally you will have experience and a love of urban gardening and/or food growing and engaging people in getting their hands in the soil. You will also have an interest in action research and/or participatory approaches to learning, acting and reflecting.
These are some of our core values which we aim for all of our staff to share and develop to guide our work:
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Commitment to equity, diversity and sustainability in all aspects of our approach
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Passionate about working with people to engage them in ways to learn new skills, build connections and fulfil their potential
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A love of working outdoors, the natural environment and urban greening
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Appreciation of working across sectors, disciplines and worldviews
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: FM & Governance Coordinator
Location: London (on site)
Working Hours: Full Time, 36 hours per week
Contract Type: FTC until December 2024
Salary: £27,000 per annum
About Us
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the role
As Facilities & Governance Coordinator you will act as a first point of contact in our London office, and work in collaboration with the Governance team across their full range of activities, and consult regularly with the rest of the organisation, Trustees and Members. You will be responsible for coordinating meetings and services across the Institute and providing effective and efficient administrative support across the team.
Key responsibilities will include:
- Providing a professional and welcoming service to all internal and external visitors to the office.
- Managing all office signage (to include door and reception screens), ensuring these are accurate and up to date at all times.
- Managing diaries for all office meeting rooms, co-ordinating necessary arrangements for internal and external meetings, to ensure efficient and appropriate use of the meeting space available in line with office guidelines.
- Maintaining day-to-day contact with Building Management, reporting any issues as required and overseeing their resolution.
- Providing ongoing day-to-day management of all office suppliers and service contracts, including but not limited to preferred suppliers for facilities maintenance. Ensuring strong relationships are maintained and the performance of all suppliers is to an acceptable level, escalating issues where appropriate.
- Provide administration support for the Governance team including but not limited to making and communicating all necessary travel and accommodations arrangements, preparing meeting packs and dissemination as required and supporting all meeting set-up requirements e.g. technology, room set up and refreshments.
- Acting as the main point of contact for CMYA applicants once in the judging process, coordinating their application from entry through to completion of the interview process, ensuring a consistent, high-quality experience is delivered throughout.
- Being a first aider and fire Marshall for the Office.
- Taking day-to-day responsibility for the health and safety procedures for the London office.
About You
The ideal candidate will have/ be:
- Excellent communication skills
- Strong organisation skills with the ability to remain calm under pressure, manage a busy workload and prioritise accordingly.
- Ability to communicate with potential and current members with varying levels of seniority.
- Excellent administration skills, including drafting reports, managing complex programmes and projects administration and logistic planning.
- Demonstrative experience in a customer-facing senior administrative role, with the ability to always provide the highest level of customer service.
- Ability to work on their own as well as part of a team.
- Strong computer skills.
Benefits
- Competitive salary
- Generous Holidays
- Additional birthday day off
- Pension contribution
- Employee Assistance Programme
- Private Medical Insurance
- Life Assurance
- Learning and Development
Supporting our Newcastle Operations team, this role will help to build FareShare North East’s capacity to redistribute surplus food in the region. Recruiting, training, and leading volunteers, as well as working to support people on employability skills placement, this role would suit someone with a passion for helping people.
Experience working with volunteers would be beneficial, but full training will be provided to help you grow in the role. No two days are the same at FSNE, with the successful candidate being expected to pitch in and help wherever needed. This exciting opportunity offers the chance to help develop a growing regional charity as it reaches even more people in the community.
Duties & Responsibilities:
Volunteer Recruitment:
- Develop and implement a regional volunteer recruitment strategy that will deliver an extensive pool of diverse and engaged volunteers to ensure the operational needs of FareShare North East (FSNE) are met in a timely manner.
- Recruit, build and maintain relationships with a wide range of regional volunteer sources, ensuring regular engagement leading to long term partnerships.
- Regular liaison with the FareShare UK Volunteering Team to capitalise on national initiatives.
Volunteer Engagement:
- Develop and deliver a regional engagement programme that ensures all volunteers have a rewarding experience, whilst effectively contributing to FSNE’s overall development
- Promote volunteering, internally and externally in collaboration with the FareShare UK Volunteering Team, to ensure that the impact of volunteers is celebrated.
- Deliver the volunteer induction programme to maximise the engagement and contribution of each volunteer.
- Develop and deliver volunteer training, which ensures all volunteers are able to meet their potential and complete their volunteer roles effectively.
Community & Events:
- Work with the wider team to host regular events at our Newcastle warehouse to help attract new volunteers to the charity
- Regularly attend volunteering fairs and events in the community to help raise awareness of FareShare North East and attract new volunteers
- Plan, organise, and host pop up events at a variety of public locations, including supermarkets and shopping centres, to promote FareShare North East to the public, including engaging with potential volunteers
General Duties:
- Always be willing to help stop food going to waste, working with volunteers to respond quickly & proactively to short dated food arriving
- Actively support our food redistribution efforts, jumping on a van, helping out with picking, or pitching in with cleaning alongside our volunteers
- Participate in volunteer events and celebrations, actively engaging our volunteers to ensure they feel valued and keep coming back
- Be approachable & welcoming to volunteers at all times, making sure they feel like part of the team and feel involved in everything that we do
- As a minimum, take part in one volunteering activity every month – spending a day in the warehouse working alongside the volunteers or out on the vans as a driver or driver’s mate
- Support the whole team, spending at least one day per month working in our Middlesbrough warehouse, and support at least one fundraising event per quarter
- Get to know the community groups, visiting at least one each quarter
- Be willing to help out with any other duties as may be required, as well as general duties & responsibilities
Essential Requirements:
- A full Drivers Licence is required, including the willingness to drive delivery vans
Application Process:
- Applications close on Thursday 30th May
- Interviews will take place on Wednesday 5th June
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
BRF Ministries is a Christian charity. We are the home of Anna Chaplaincy. Living Faith, Messy Church and Parenting for Faith. We resource both the spiritual journey of individuals and the mission and ministry of local churches. Our vision - Inspiring, equipping and supporting people of all ages to grow in Christian faith. This is at the heart of what we are committed to do at BRF Ministries.
• Inspiring because we’re all looking for new ways to explore and embrace Jesus.
• People of all ages because it’s never too late and never too early to find faith.
• Grow because life is all about moving forwards.
• Christian faith because we’re truly proud to be doing God’s work. We work with and through churches to see more people, whatever their age, wherever they are on the journey towards God…
• growing in understanding of the Bible
• encountering God and experiencing vibrant Christian faith
• equipped to exercise gifts in leadership and ministry.
Want to be part of a close-knit team that inspires, equips and supports people of all ages to grow in Christian faith? We are looking for someone with a passion for our mission who can provide high level service to customers and supporters as part of the Supporter Services team based at the BRF offices in Abingdon. This full time role involves processing orders from online, phone and post and answering queries.
As part of the Supporter Services team:
- Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
- Process books, subscriptions and events orders received by post, telephone and online.
- Pack and post orders that require sending from the office.
- Process donations received by all forms, including web donations.
- Allocate payments received by BACS, cheque, or credit card.
- Conduct sales ledger reconciliations.
- Open and distribute the post.
- Assist in credit control.
- Manage office stock levels.
- Assist in processing of renewals and subscription releases.
- Order office and event stock.
- Circulate advance copies.
- Assist finance team with statements to account.
- Administrative support to the Operations team as required.
Skills and Experience
- Previous experience delivering high levels of customer service.
- Excellent communication and interpersonal skills, high degree of confident on the phone.
- Proficiency in using Microsoft Office, order processing and accounts packages.
- Ability to work well under pressure and to multi-task.
- Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
- Reliable and consistent.
- Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
- Strong commitment to the aims of the organisation.
Benefits
- 25 days holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
- Additional three days off between Christmas and the New Year
- Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
- Private health insurance (after successful completion of probationary period)
- Generous flexitime scheme allowing employees to accrue time and earn additional days leave
- Employee Assistance Programme with access to financial advice, career coaching and counselling
- Staff discount scheme
- Learning and development opportunities
- Regular opportunities to connect with colleagues at our weekly briefing and virtual coffee break, and regular team in-person gatherings.
- BRF is proud to be an accredited Living Wage employer
We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.
Shortlisted applicants will be required to complete the application form for this role.
Inspiring,equipping & supporting people of all ages to grow in Christian faith.Home of Messy Church, Parenting for Faith, Anna Chaplaincy&Living Faith
The client requests no contact from agencies or media sales.