Fundraising Coordinator Jobs
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.
We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please click the 'Apply' button and follow the instructions.
Closing date: 10th May 2024
Campaign Coordinator
Location: King's Cross, London (Hybrid)
Salary: £31,200 per annum
Contract: Permanent
Hours: Full Time
Who are we?
Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.
The role
The Campaign Coordinator, with an excellent understanding of B2B, will coordinate business to business campaigns to increase awareness of Art Fund and its activities amongst arts professional audiences and their museum visitors. With demonstrable experience of managing marketing campaigns, they will deliver promotional activity to increase uptake of our grant-giving programmes, national events with museums, digital products and services for Museums.
The post holder will work with internal teams to implement activity across a number of owned, earned and paid channels (online and offline) and evaluate the success of campaigns and contribute to the continuous improvement of marketing activity.
Key Employee Benefits:
- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
This post is London-based. We have a hybrid working model of minimum 2 days per week (for full time staff) at our King’s Cross office (2 Granary Square, London N1C 4BH).
Closing deadline: 23.59 on Wednesday 8 May 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT RAHAB
Rahab Project UK is a small charity which is part of a wider global organisation that works towards seeing the lives of at risk and vulnerable women affected by prostitution and trafficking transformed. We support those who are sexually exploited with unconditional acceptance, compassion and dignity to rebuild their lives and achieve their own identity and freedom. We provide learning and development opportunities for women to engage in and offer a supportive and on-judgemental environment as they explore ways and takes steps forward in self-determining their futures.
We are a dedicated team of professionals, facilitating casework support, counselling, wellbeing and learning. As a Rahab team member you will play an essential role in developing and steering our continued growth, but more importantly you will be play a part in the transformative journeys of our beneficiaries and their recovery from exploitation and abuse.
Job title: Project Coordinator
Role type: Part-time (4 days/30 hrs per week)
Salary: £34,000 - £37,000 Pro-rata (depending on experience)
Contract type: Initial 1-year fixed term contract
Location: Rahab Sanctuary (London), some flexibility for hybrid working negotiable
Reports to: Rahab Manager
Overall Purpose: The Project Coordinator is responsible for overseeing the planning, execution, and monitoring of Rahab's projects.
RESPONSIBILITIES AND DUTIES
Service delivery
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Ensure that all aspects of Rahab’s project activities are planned, organized and undertaken to fulfil their objectives within their required timelines.
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Develop, organize, and maintain project documentation, plans, reports, and other project-related documents to monitor and track overall progress, outputs and achievement of milestones.
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Identify, troubleshoot, and communicate project risks, delays and issues to the Project Manager and relevant stakeholders.
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Monitor project progress with team members and task as required.
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Contribute to the development of funding applications in coordination with Rahab’s Fundraiser.
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Support Rahab team with volunteer recruitment and training.
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Undertake project tasks as required including supporting the team with outreach when necessary.
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Provide administrative support such as minuting weekly team update meetings and setting up relevant meetings with external organisations.
Data collection, record keeping, monitoring & reporting.
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Maintain accurate data and records that capture and analyse information to (i) inform planning and delivery of casework support; (ii) monitor and evaluate wider project outcomes, (iii) to contribute data for future long-term evaluation of casework approach efficacy.
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Produce accurate quarterly management reports.
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Produce timely donor reports for funders within respective deadlines.
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Facilitate a review of project progress for Rahab team at monthly update team meetings, to support project monitoring and tasking.
Service development
Priority stakeholder relationships
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Participate in and contribute to collaborative working arrangements, alongside Rahab Manager, in key stakeholder work - SI MARAC (Sex Industry Multi-Agency Risk Assessment Conference) - with Local Authority, Metropolitan Police and Voluntary and Community sector.
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Participation at monthly SI MARAC meetings, ensuring that the work of the group is effectively joined up with wider groups and meetings focussed on addressing risk and harm.
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Support Rahab’s Senior Caseworker where necessary to ensure SI MARAC outcomes are effectively linked up with Rahab's outreach activities, and work-with Rahab’s Project Manager to ensure team members are kept informed about SI MARAC developments.
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Work with the team to identify and engage in new professional relationships with key organisations across different sectors, and maintain our existing networks of contacts, to (i) develop and expand Rahab’s activities and reach, and (ii) foster collaboration.
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Represent Rahab in multi-agency working groups, meetings, and forums, sharing knowledge and learning, publicising services available and how to access support.
Beneficiary co-production
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Work with Manager to start developing a framework and mechanism for gathering feedback from beneficiaries to evaluate the support they are receiving.
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Work with the team to identify opportunities for our beneficiaries’ active participation in the project in ways that are safe and empowering.
Shared learning
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Participate in team development and learning in relation to best practice interventions and our casework delivery for beneficiaries.
Continued professional development
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Maintain an up-to-date working knowledge of relevant legislation, regulations, guidance, and best practice.
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Within budgetary constraints, attend training and other events to help maintain proficiency and build a network of support amongst peers.
Variation clause
Rahab reserves the right, following full and reasonable consultation with the post holder, to vary, add or alter the terms and conditions of employment.
Flexibility clause
To deliver services effectively a degree of flexibility is required, and the post holder may be required to perform work not specifically outlined above and/or outside of specified working hours. Overtime will not be paid; however, TOIL will be accrued for hours worked and staff supported to take that time. This post includes occasional evening work.
WHO WE ARE LOOKING FOR
For us it is important that you are passionate and committed and that you care for individuals who want to step away from the sex industry or who require support after exploitation and abuse. It is also important that you bring a mature outlook and hold a non-judgmental perspective. The role does not expressly require frontline experience working with this group of beneficiaries, but it does require sensitivity, a sincere desire to learn, an understanding of the complex vulnerabilities that contribute to individuals arriving in these situations and a degree of knowledge of the intersections concerned.
The role description is a useful guide but please don’t discount yourself if you feel you don’t meet all criteria exactly but believe you have the potential. Above all, we value those who work diligently, possess effective and healthy boundaries, and who are committed to seeing lives changed.
We embrace diversity and are committed to inclusiveness and respect of all people, irrespective of individual circumstances, gender, sexual orientation, race, religion, beliefs, ability or age. We encourage people of all backgrounds to apply, including people of faith and non-faith.
SUCCESS PROFILE FOR THE ROLE (Competencies)
Skills and Experience[E] Essential, [D] Desirable
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Experience working at coordinator level handling varied tasks and multiple priorities [E]
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Experience working with at-risk and vulnerable individuals or experience working in an organisation with this group as its focus; or a sincere interest in learning and acquiring the skills and knowledge to support this group. [E]
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Effective organisational skills, prioritising activities and using available resources to ensure tasks and projects are completed to budget and deadlines. [E]
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An excellent problem solver - self-motivated and resourceful; exercises initiative and uses personal authority appropriately. [E]
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Influencing skills and able to motivate and impact individuals and organizations and build collaborative and constructive relationships. [E]
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Cross-cultural competency, able to relate to people from a wide variety of backgrounds with acceptance and cooperation [E]
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Excellent spoken and written English language skills, able to effectively convey information to varying audiences. [E]
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Knowledge of Microsoft 365 suite including SharePoint, Word, Excel and Outlook [E]
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Experience of participating in and working collaboratively in multi-stakeholder activities, initiatives, or projects. [D]
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Experience and or knowledge of working with UK police and local authority stakeholders [D]
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Experience of working with Salesforce [D]
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Knowledge of relevant legislation [D]
Personal Qualities
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Professional demeanour and attitude, conscientious and trustworthy, high personal integrity.
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Mature outlook; level-headed, open-minded and non-judgemental.
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Takes personal responsibility for the quality and timeliness of work, proactively engaging with colleagues to achieve positive results.
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Responds positively to change; adapts to find alternative ways and solutions in dynamic situations.
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Effective and healthy boundaries; able to recognise limitations and voice needs.
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Friendly and approachable; sincere and compassionate with sensitivity to the complex needs and vulnerabilities of beneficiaries.
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A reliable and supportive team member who is inclusive and respectful.
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Actively participates in achieving common goals; shares information and expertise; works together with others to solve problems; puts team success first.
Leadership
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Commitment to the mission; a true ambassador for the ‘Rahab brand’ and ‘DNA’.
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A lateral thinker; sees beyond the status quo and contributes new ideas and fresh insights.
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Proactively seeks opportunities to advance the work; challenges appropriately to envision and empower.
Safeguarding
We are committed to safeguarding of all beneficiaries, staff and volunteers and expect staff and volunteers to share in this commitment. We undertake enhanced disclosure checks (DBS) for all roles.
The client requests no contact from agencies or media sales.
Location: Stokenchurch (just off Junction 5, M40) Hybrid Working (Remotely up to 3 days per week)
Contract Type: Permanent
Hours: Full time, 37.5hours
Salary: £47,345 - £57,670
In return they offer a competitive salary and great staff benefits such as:
- 25 Days holiday plus a day off for your birthday
- Hybrid Working
- Holiday Trading
- Free annual Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
About the organisation
Our client is one of the UK’s leading air ambulance charities. They continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
The role
They are seeking a dynamic senior fundraiser to lead their Philanthropy and Partnerships team. This role presents a great opportunity to build on the success of their growing Philanthropy and Partnerships programme. You will be a member of the Fundraising Leadership Team and manage a team of 5 fundraisers overseeing their major donor, legacy, trusts and foundations, and corporate partnership income streams.
About you
You will have a proven track record of leading fundraising teams and manging high value supporters.
The successful candidate will demonstrate strategic thinking, creativity, and experience in growing income in teams they have led. You will be confident working with senior stakeholders from across the organisation to help deliver long term philanthropic goals.
If this sounds like the right role for you and you have the relevant skills and experience, then they would love to hear from you. Please submit a personalised cover letter along with your CV.
1st stage Interviews will be held on 13 and 14 May 2024
2nd Interview will be held on 20 May 2024
Closing Date: 6th May 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may also have experience in the following: Head of Partnerships, Partnership Management, Philanthropy Manager, Special Events Coordinator, Donor Relations Manager, Fundraising Events Manager, High-Net-Worth Donor Manager, Development Events Specialist, Charity Fundraising Manager, Major Gifts Coordinator, Special Events Fundraiser, etc.
REF-213 111
Scheme Manager: Home-Start Staffordshire Moorlands
Closing date: 9 am 7th May, 2024 Interview date: Week beginning 3rd June, 2024
Hours: 37.5hrs per week
Salary: NJC Scale 26 – 30 (£34,834 - £38,223)
Permanent contract dependent on future funding.
Home-Start Staffordshire Moorlands have a rewarding opportunity to lead our team committed to providing support to families across the Moorlands, responding to the challenges within the charity sector.
We are seeking a manager, with a range of skills, able to lead the team, oversee the operations of the charity, provide support to the Trustee board, and ensure the future financial strength of the charity. We are seeking a manager who can provide strategic leadership and vision, has strong communication skills, has knowledge of charity finance and skills in bid writing and income generation, and who is passionate about the early years and the work of Home-Start.
Home-Start Staffordshire Moorlands has operated successfully in the Moorlands district for 25 years. We have a strong track record in the delivery of both home visiting support through our skilled Coordinators and Volunteer team and in Group provision for the early years.
The successful candidate should
- Demonstrate commitment to the importance of the early years and the importance of support to parents who may be facing difficulties
- Demonstrate experience of leadership and management in a changing environment
- Have experience of securing funding and income generation
- Be able to form partnerships with voluntary, statutory and community organisations
Home-Start Staffordshire Moorlands is committed to equality of opportunity and diversity and the safeguarding of children and vulnerable persons.
Job Type: Permanent
Pay: £34,834.00-£38,223.00 per year
Benefits:
- Flexitime
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 07/05/2024
About the opportunity
Corporate partnerships are critical to delivering our mission and ensuring we can support as many children and young people facing disadvantage to open doors to their future. The Philanthropy Team as a whole has a combined target income for the current year (2023-24) of £1.83 million (growing to £2.35m as our target for next year) of which approximately £850k is from corporate donors and their foundations. We have been successful year on year in increasing our fundraising base by building secure multi-year partnerships. Part of our growth strategy is looking at building stronger relationships with corporate partners, having established a strong multi-year relationship for the first time this year worth £500k annually. We have a great ability to measure and quantify its impact, which we are looking to better communicate and leverage with current and potential corporate partners.
We’re looking for a Corporate Partnerships Manager to lead on our corporate partnership activities and initiatives, including growing income from corporate partners as well as increasing the number of corporate volunteer tutor applications we receive from them. Working within our Philanthropy Team, the Corporate Partnerships Manager will be responsible for the line-management and development of two Corporate Partnership Coordinators, ensuring that, as a team, you meet your corporate income and volunteer application targets. Your focus will be on deepening and leveraging relationships with our existing partners, alongside engaging new organisations with our mission and vision.
Closing date: Monday 6th May 2024
Interviews: 14th, 15th and 16th May 2024
Start date: Ideally end of May/June 2024
Duties and responsibilities
• Manage, maintain and leverage existing corporate partner relationships alongside, as relevant, the Head of Philanthropy and Fundraising Manager, including proactively reporting to partners on the impact of their funding, giving and volunteering to encourage further support from them.
• Work with the CEO, Head of Philanthropy and Fundraising Manager to ensure Action Tutoring’s fundraising targets are met, and manage an effective pipeline across Action Tutoring’s different income streams.
• Working with the Head of Philanthropy and Fundraising Manager, with an end goal of increasing both income and volunteer tutor applications from corporate partners, including, as relevant, agreeing to set the strategic plan for corporate partnerships and identifying which ones are most fruitful, defining their journey, and setting targets for both income and volunteers.
• Work with the Head of Philanthropy and Fundraising Manager to support the completion of grant applications for corporate foundations, using the Fundraising Manager as a point of expertise ensuring that reporting requirements for grants and donations are met.
• Working with your Corporate Partnership Coordinators, research and drive new opportunities for high-value multi-year commitments. Support the CEO and Head of Philanthropy in pitching those relationships where appropriate.
Identify potential funders within the current corporate volunteer pool and work closely with the Head of Philanthropy and Fundraising Manager to convert corporate support into income generation to meet agreed upon targets.
• Develop new partnership leads using personal networks and networks within Action Tutoring’s staff team and volunteer pool, including supporting the Programme Team in cultivating partnerships with corporations in their local areas.
• Proactively engage partners in supporting us through fundraising activities, such as challenges and events, match-funding campaigns and pay-roll giving schemes.
• With your Corporate Partnership Coordinators, prepare and deliver presentations and information sessions that encourage colleagues of Corporate Partners to join us as volunteer tutors or support us financially.
• Oversee your Corporate Partnerships Coordinators to lead corporate volunteer recruitment, ensuring agreed targets for corporate volunteers are met.
• Ensure the development of clear and compelling marketing materials to engage corporate organisations, alongside maintaining the partnership areas of our website.
• Line management of two Corporate Partnerships Coordinators, ensuring workload is fairly distributed and supporting their development.
• Represent Action Tutoring at relevant meetings and events.
• Ensure accurate record-keeping of corporate partnerships and relationships on Salesforce and any other relevant systems.
• Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
This role requires an ambitious and innovative individual with outstanding interpersonal skills. Engaging corporate partners both in-person and online, you’ll be a confident presenter with exceptional written and verbal communication. Working within a passionate team, and with a multitude of corporate partners from different sectors, you’ll be an excellent collaborator who has a keen eye for opportunities and strong initiative. With a successful track-record of developing and stewarding corporate funding and/or volunteering partnerships, you’ll have knowledge of great engagement strategies, activities and initiatives.
Qualifications criteria:
• A*-C in maths and English at GCSE (or equivalent experience).
• Right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
• Minimum two years experience in leading on growing and managing successful corporate partnerships.
• A track record successfully engaging organisations with either fundraising and/or volunteering opportunities.
• Outstanding written and verbal communication with excellent interpersonal skills.
You will be likely be more successful in this role if you have:
• You have a proven track record of developing and stewarding fruitful corporate partnerships within the charity sector.
• You have a passion for educational inequality/working within the Third Sector.
• Line management experience.
• Experience working within a charity with a turnover of £3M or more.
The client requests no contact from agencies or media sales.
Charity People is thrilled to collaborate with London's Air Ambulance in the search for a dedicated Direct Marketing Officer to bolster the Fundraising and Marketing team. This role presents an exciting opportunity to contribute to crucial initiatives aimed at securing funds for the replacement of two helicopters and the enhancement of helipad facilities, enabling continued service provision for complex trauma rescue cases across London.
As the Direct Marketing Officer, you will play a pivotal role in supporting the development, management, and optimization of the Lottery and Regular Giving programs through Face to Face fundraising. This position involves close collaboration with face to face fundraisers, external agency contacts, and internal stakeholders, including paramedics, doctors, and various departments within the charity.
Salary: £30,000 to £35,000 (depending on experience)
Location: Hybrid, flexible working, field-based role with travel around London
Contract: Permanent, 35 hours per week, with core working hours of 10:00 - 16:00
Benefit: 27 days holiday per annum, plus bank holidays, employee assisted programmes, volunteer leave days
Key Responsibilities:
Planning & Organizing: Collaborate with the Direct Marketing Manager to oversee campaign activities across Private Site, Door to Door, and Telemarketing. Contribute to the development of strategic plans and analyze campaign results to ensure ROI.
Fundraiser Training and Engagement: Update and refine Fundraiser Induction Training and conduct engaging training sessions on the charity's services. Implement a monitoring plan for external Face to Face agencies and build strong relationships with operational teams.
Fundraiser and Agency Monitoring: Monitor fundraisers' performance, ensure compliance with internal procedures, and maintain high standards for external suppliers. Facilitate the smooth running of Face to Face campaigns and cultivate relationships with agency partners.
Administration Duties: Manage invoices, stock, and website content related to Face to Face Fundraising. Support the Direct Marketing Coordinator in territory management and engagement schemes.
To kickstart the application process, please contact Seema Choudhury at Charity People today with your CV or profile. We are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.
For over thirty years, Charity People has been dedicated to recruiting talented individuals for non-profit organizations. We are proud to partner with charities, universities, and institutes that promote diversity and inclusion in the workplace. Join us in making a difference in the charitable sector.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Governance and Team Coordinator, Global's Make Some Noise
Hours: Full-time (37.5 hrs/week). Would be open to 4 days a week. Hybrid, with 3 days per week in office (Leicester square)
Reports to: Head of Finance and Governance
Contract: Permanent
We are Global’s Make Some Noise
Global’s official charity, Global’s Make Some Noise, funds crucial grassroots projects across the UK with funding and development support, with the aim to make sure that nobody is left facing life’s toughest challenges alone. We raise funds and awareness of the biggest issues affecting society, harnessing the power and reach of over 26.6 million weekly listeners across Global’s radio brands including Capital, Heart, Classic FM, Smooth, LBC, Radio X, Capital XTRA and Gold. To date, we've raised over £35m for over 440 UK charities and supported over 200,000 lives in communities right across the UK.
With plans for innovative grant-making in 2024 and beyond, we empower small charities nationwide, led by a dedicated team of 20 individuals based in London's Leicester Square office.
Reporting of the role
This role reports to the Head of Finance and Governance
Guide Salary:
The salary for this role is : circa £25,000
Overview of job
Join us during this crucial phase of the charity's expansion as we enter a thrilling new chapter. This new position will be a critical role in the charity as we enter a new decade with an exciting opportunity to help shape our future growth. The role will work across the entire charity, and at every level of the organisation, providing an excellent opportunity to get involved across all aspects of our operations. The role will work closely with our Trustee Board and Charity Director, supporting with diary management, governance support, minute-taking and taking forward key actions.
Additionally, the role will support team members across the organisation, whether that’s answering supporter calls, helping find the best venue for charity filming or helping process those valuable and generous donations. The role will be supported to take on a broad remit of tasks, balancing time and priorities, and supporting the charity to maximise its impact with UK Communities.
3 best things about the job
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You’ll get to make a real and positive difference, supporting and being an integral part of a highly motivated team.
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Unique position, working across the entire charity and the opportunity to embed within a cutting edge, fast-paced media and entertainment business which has a voice across the UK.
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Every day is different so you will have the opportunity to learn a variety of skills and will work with people across our campaigns, finance and partnerships teams, along with senior leaders and Board members.
Measures of success:
In the first few months, you would have:
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Understood the organisation’s unique dynamic and its place within the wider Global environment.
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Built relationships with the Global’s Make Some Noise team and other key stakeholders.
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Embedded yourself within the team, busily organising diaries and keeping things ticking along smoothly.
Responsibilities of the role
Co-ordinator – 70%
Day-to-day support across the charity including, but not limited to:
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Providing personal assistant support to the Director of the charity
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Support wider team with meeting bookings, arranging travel, charity guests, booking rooms etc.
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Support internal communications, ensuring good information dissemination and management.
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Improve internal onboarding processes, hold ownership over key GMSN starter assets (e.g. Organigram, joiners handbook)
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Look after shared email inboxes, ensuring all queries have an appropriate response in a timely manner.
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Support the team with basic finance reporting and updating trackers, including setting up and maintenance of a variety of fundraising platforms.
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Posting out materials and prizes, and hold ownership over the organisation of stock and materials in the storeroom.
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Liaising with charity supporters via email, phone and at Global, including the support line.
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Provide cover to the Finance and Grants Assistant in periods of absence (training will be provided)
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Support with fundraising and events teams in busy periods.
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Complete any ad-hoc tasks, as required.
Governance – 30%
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Co-ordinate diary entries for quarterly Trustee and Finance Committee meetings, prepare Board packs, attend meetings, take minutes and ensure minutes are distributed in a timely fashion.
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Ensure all Trustees are stewarded, inducted and supported in their role with the charity.
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Support the Head of Finance and Governance with relevant Trustee checks and forms, ensuring compliance with Companies House and Charities Commission.
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Ensure collection of annual related parties records and ensure all documentation is filed electronically.
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Collate monthly quarterly Global Board updates, liaising closely with SMT.
What you will need
The ideal candidate will be proactive, efficient and capable of the following:
Essential Experience
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Strong A-Level results (or equivalent) and/ or relevant degree / or relevant experience
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A passion for working with charities.
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Great interpersonal and relationship-building skills
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Strong attention to detail and accuracy in your work
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Good time management and ability to work with tight deadlines.
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Excellent organisation skills with adaptability and ability to use your initiative.
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Experience in administration or other relevant work, such as taking minutes or working with a Board/senior team.
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A confident communicator, with experience of supporting senior stakeholders.
Desired
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Previous charity experience
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Strong knowledge of Microsoft Office applications
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Curiosity about and understanding of the commercial radio sector
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A passion to work in charity and transform lives
What you can expect from us:
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Respect for the individuality, uniqueness, and value of each person with whom we work.
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Personalised onboarding plan and support, IT, and other necessary work equipment, ensuring seamless integration into the MSN team.
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Enjoy the camaraderie of a team that is both enjoyable and goal-orientated, fostering a workplace with driven colleagues who are committed to a supportive work environment.
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The perks of a generous benefits package and commitment to your overall wellbeing and job satisfaction.
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A team committed to your personal and professional development, ensuring your growth and success in the MSN team.
Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
Salary: £37,181.68
Location: Sheffield Northbank office – please note this role is hybrid and will involve working in the office at least once a week. Applicants must be willing to work from both locations as required.
Contract: 12-month fixed term contract
Hours: Full time, 37.5 per week
Closing date: Thursday the 18th of April 2024 at 11:30pm
Have you got proven experience of working in a customer service environment along with coaching teams in a tele-fundraising setting? Then join Shelter as a Supporter Services Team Leader and you could be a part of developing our fundraising teams across Shelter.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The outbound Supporter Services team is based in Sheffield, this role is part of our Income Generation directorate within the Individual Giving team and works in collaboration with our Services teams based in Sheffield. The Supporter Services team manage outbound calling activity which underpins the income raised by the Individual Giving team.
The team provides high quality services for new and existing Shelter supports helping to promote Shelter’s work, raise awareness of house and homelessness and enhance the organisation’s ability to retain and recruit supporters.
About the role
You will report into the Resource & Support Manager and develop the tele-fundraising team through active coaching, guidance and as an escalation point. You will be responsible for developing the direction of and delivering the outbound calling programme which includes anniversary and welcome calling to our supporter and leading in the testing and development of campaigns.
You’ll also be responsible for management of our supporter services outbound calling team and acting as an escalation point for any complaints, as well as being the training and development lead for tele-fundraisers supporting them to deliver high quality calls and build workplace skills for the future.
About you
To be a successful in the role you will need to have in depth experience of working in a customer service setting in a supervisory capacity where you’ve supported colleagues in career development. Along with, proven experience of collaborative working with setting targets and supporting a team to achieve these and introducing new ideas, methods, and ways of working critiquing campaigns and activity to assess and improve.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
PARTNERS RELATIONSHIP MANAGER
Salary: £30,000 - £35,000
Location: Oldham
Contract: Full time, permanent
UKIM is one of the premier faith based civil society organisations working in the UK to serve the needs of the Muslim community in the UK.
UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham.
The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM’s vision and mission and to develop the organisation’s leading position within UK’s civil society community.
Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK.
How to apply
If you have what it to takes to be part of this interesting and promising journey, please press the apply button.
If you would like more information on this vacancy, please contact us via email.
Main Responsibilities:
• Plan and deliver a new Partners development strategy to secure significant gifts from individuals.
• Identify, cultivate and secure relationships to deliver maximum long-term impact and income through effective personal relationship management of major Partners.
• Develop strong and enduring relationships with current and potential major Partners.
• Work collaboratively with internal stakeholders to create compelling, relevant and tailored funding proposals.
• Work with the Head of International Programme to design and develop a targeted contact strategy.
• Support the development of a range of events/campaigns with the wider UKIM teams to provide opportunities.
• Develop and maintain adequate major Partners records.
• Market UKIM Relief’s projects and products to new and existing partners whilst maintaining partner loyalty through special partner services.
• Work efficiently towards the continuous enlargement of UKIM Relief’s partner database.
• Assist in coordinating in Partner Services to ensure data integrity, quality control, and database requirements.
• Ensure that all partner information and reports are of the highest quality and are submitted (if required) in a timely fashion.
• To be up-to-date with all new projects, proposals and potential appeals.
• Ensure that all partners receive a courteous, helpful and professional service at all times.
• Effectively attract and retain partners by liaising with them on a daily basis.
• Accurately record, process and keep all enquires and financial transactions confidential.
• Maintain and assist the Manager to develop an effective administrative systems in order to achieve maximum efficiency across the department.
• Maintain and produce professional documents to the required standard and use ICT to enter, collate and present data.
• Assist the Communications/Fundraising Manager in regularly producing reports for the General Manager, Chair and Committee Members.
• Handle and respond to partner queries, complaints either over the phone, in writing or by email and communicate to the Communications/Fundraising Manager for appropriate advice on sensitive issues.
• Develop and sustain the mutual understanding between UKIM Relief’s and the public.
• To complement the work of the Communications team in producing different types of media to project the work of UKIM Relief to long-terms partners.
• Ensure duties are performed in line with the Data Protection Act, Confidentiality Regulations, Government legislation and UKIM Relief Policies.
• Ensure information flow is managed and easily accessible to allow the team to provide all partners with any personal information requested.
• Ensure the processing of daily mail, data entry and major partner gift acknowledgements are done efficiently.
• Comply with all policies, procedures, legal and regulatory requirements.
• Hold a valid passport and be willing and able to travel extensively, at short notice and under conditions of physical hardship.
• Any other duties commensurate with the accountabilities of the post.
Person Specification:
• Experience of major partner fundraising.
• Strong knowledge of, and successful track record in, delivering significant new income through personal approaches to major partner prospects.
• Proven track record of personally soliciting high value gifts from major partners and of developing long-term relationships.
• Excellent interpersonal skills and the ability to communicate confidently with senior colleagues, stakeholders and partners
• Excellent networking, negotiation and influencing skills.
• Excellent written and verbal skills.
• IT literate with the ability to use Microsoft Office and database systems.
• Experience of arranging events and of stewarding high-profile meetings with senior colleagues, stakeholders and partners.
• Understanding and familiarity of Data Protection, Health and Safety and Gift Aid.
• Educated to degree level or possess a relevant qualification or appropriate experience in a directly related post.
• A good understanding of brand management, marketing and PR.
• Familiarity with the Institute of Fundraising Codes of Practice.
• Numerate with the ability to develop and manage detailed income and expenditure budgets.
• Professional fundraising qualification.
• Experience in using a CRM database
• Experience of maintaining office administration and record keeping systems
• Experience of working with and handling large volumes of data.
You may have experience of the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.
REF-213 581
Patrons Manager
Advancement
Full-time
Permanent
£33,368 per annum
Application Deadline: 12pm (midday) on Monday 13 May 2024
About the role:
Reporting to the Senior Patrons Manager, the Patrons Manager is responsible for cultivating a pipeline of potential Patrons, from prospecting through to making the ask. You will work to achieve significant growth of Patrons membership whilst ensuring the highest standards are met.
We are looking for a determined, self-led individual who will gain satisfaction from achieving ambitious targets.
Key areas of responsibility:
- Significantly increase income from the Patrons scheme in-line with the Museum's Patrons objectives and strategy, primarily through the recruitment of new Patrons.
- Work with Senior Patrons Manager and the department Research Manager, to prospect, cultivate and recruit new Patrons at all levels, with a particular focus currently on the £6,000 and £3,500 tiers (reviewable in future years).
- Work with the Membership Team to identify opportunities to promote the Patrons scheme, and to steward donors who may already be supporting the Museum.
- Feedback insight to support the stewardship and renewal of the Museum's existing Patrons.
- Work with the Patrons Coordinator to ensure that day-to-day enquiries from Patrons are answered in a timely fashion, and that any emerging issues are escalated where necessary.
- To ensure that all UK and international Patrons are aware of opportunities to give to the scheme in a tax efficient and effective manner.
About you:
- Educated to degree level or equivalent, preferably in a subject which requires excellent written skills.
- Experience in fundraising and private giving with sound knowledge of Annual Giving schemes.
- Experience in handling data (including financial data) and designing effective processes.
- Advanced organisational, planning and administrative skills, and the ability to work to tight deadlines.
- Administrative skills and strong attention to detail.
- Resourceful, logical and analytical, with excellent problem-solving skills.
- Willingness and ability to undertake other duties and work outside of standard hours, as required.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Full-time, permanent contract, 35 hours per week.
Salary: £38,000 - £40,000 per annum, dependent on experience.
The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. Too many teenagers miss out on the opportunities to play and share music together—and the resulting boost in confidence and life skills development—simply because of where they live or their family's financial situation. With our Orchestra and free projects and activities across the UK, we are a welcoming community where every teenager can play their part in shaping their world through extraordinary music.
We are searching for a dedicated Individual Giving Manager to join our dynamic team at a time of significant growth and ambition. Line managing two Individual Giving Coordinators, this pivotal role will manage donor acquisition and stewardship campaigns as part of a successful and established programme, alongside helping to diversify income streams.
The ideal candidate will be confident in the theory and practice of direct marketing, with experience of managing Individual Giving campaigns. You will be highly organised with exceptional attention to detail. You will be confident in developing excellent donor experiences, whether through written communications or in-person interactions. Excellent relationship-building skills and a passion for championing teenagers and young people are essential.
Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. Most staff spend time enjoying and supporting NYO projects, concerts and events, sharing music with young people across the UK. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts and a 24/7 counselling and support helpline.
For more information and to apply, please visit our website.
The deadline for applications is 10am on Wednesday 8 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have a skill for processing tasks and the ability to effectively co-ordinate workloads? Do you thrive in a role that combines efficiency with attention to detail? If so, we have an exciting opportunity for you to join our Fundraising Team as an Income Co-ordinator.
As our Income Co-ordinator, you will be responsible for co-ordinating the income processing tasks for the Income team and oversee processing for Gift Aid Claims. You will proactively process claims with integrity, consistency, and accuracy, in compliance with HMRC regulations, ultimately maximising our income from supporters.
Your day-to-day responsibilities will involve daily and weekly scheduling of income processing tasks, addressing complex queries while providing an excellent supporter care service, and managing Gift Aid claims efficiently.
You'll also be instrumental in providing training to others on the claims process, spotting any discrepancies, and collaborating with other fundraising teams to optimise Gift Aid claims.
In addition to your Gift Aid responsibilities, you'll process income and data onto our database, maintaining high standards of accuracy and consistency. All income will be added and coded with accuracy and consistency.
To excel in this role, you'll need to adhere to data protection regulations, HMRC guidelines, and internal compliance policies rigorously. You'll also be an integral part of our Supporter Care team, fostering cross-team collaboration and contributing actively to working groups.
If you're ready to make a meaningful impact in the world of fundraising while working in a supportive environment, then we'd love to hear from you. Join us as we strive to maximise our income which is essential to support people living with an affected by MND.
What are we looking for?
You will be a detail orientated individual with previous experience in a coordination role with the ability to effectively managing your workload and support others.
Excellent communication, both written and verbal, is key, along with strong knowledge of Microsoft Office tools.
Understanding or transferable experience in HMRC Gift Aid compliance and claims processing is an advantage, as is a technical proficiency in databases.
Your ability to process data with precision will be crucial. If you have experience in commercial financial processes and a talent for problem-solving, we want to hear from you!
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Understanding or transferable experience in HMRC Gift Aid compliance and claims processing.
- Understanding or transferable experience in working with payment processing systems.
- Excellent communication skills.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.
The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.
The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.
You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals. You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.
You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team. You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’. Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
Please find the full application pack including job description on our website.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely.
The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.
The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.
In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.
The Operations Manager will provide support and deputise for the Chief Executive when required. The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached application form.