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We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Pool Worker to play a pivotal role in our Mental Health Service in Camden.

Sounds great, what will I be doing?

As a Pool Worker, you will use your excellent interpersonal and communication skills to build positive relationships with service users, including those experiencing distress or crisis. You will provide compassionate, person-centred support, using crisis management and de-escalation techniques to help individuals feel safe and supported. The role involves facilitating engaging activities, promoting wellbeing, and encouraging meaningful participation during service users' time within the service. You will maintain accurate records and case notes, respond appropriately to safeguarding concerns, and balance administrative tasks with direct support. Working both independently and as part of a team, you will demonstrate professionalism, inclusivity, patience, and a commitment to equality, diversity, and high-quality care.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

In this role, you will need strong interpersonal skills and the ability to build rapport quickly with individuals experiencing distress, creating a supportive and welcoming environment. You will be confident communicating professionally, both in person and over the telephone, remaining calm and clear during challenging situations. Experience in crisis management and de-escalation is essential, enabling you to support individuals through periods of heightened stress while maintaining safety and wellbeing. You should be skilled in facilitating engaging activities that promote recovery, relaxation, and positive outcomes. Knowledge of mental health and autism is desirable, alongside a compassionate, empathetic, and non-judgemental approach to supporting vulnerable people with dignity and respect.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.