Full-Time Advice, Information Jobs

Community Connector Workers x4
Hours: 37 Hours per week
Salary: £25,000 - £27,444 Per Annum Pro Rata (dependant on skills, knowledge and experience)
Contract: Permanent
Base: Location will be specific to one of the three: Reading, Wokingham and West Berkshire. With some flexibility to support gaps
Benefits: 28 days annual leave + bank holidays, contributory pension scheme, flexible working and great discounts and cash back card schemes

NHS England have awarded funding for NHS, Local Authorities, and the voluntary sector to increase their capacity for joint working to meet multiple needs of communities.

Working in partnership across Berkshire Healthcare Foundation Trust, you will support the testing of new and integrated models of primary and community mental health care.

Community Connectors will support patients to access a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing.

Key Responsibilities:

• Work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment
• Work with patients to support them in identifying their socially determined needs and goals, provide self- management tools and facilitate the development of personal support plans
• Provide a range of motivational and structured psycho-social interventions
• Promote independence through an enabling asset-based approach that draws on individuals’ strengths, preferences and ‘natural’ support networks
• Assist with community resource mapping exercises and maintain a database of community resources; map where there are gaps in provision across the PCN and wider geography and work with other VCS organisations to develop resources where most needed
• Promote and support (where necessary) advised follow up actions from physical health checks for people with SMI
• Work with the service to identify opportunities to expand provision particularly in local communities where there is a lack of service provision identified
• Broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services
• Develop and sustain professional relationships with service users, partner agencies and appropriate external agencies

What’s essential?

• An understanding of good practice in safeguarding Adults
• Experience of working within mental health, wellbeing or similar environments
• Experience of working in a demanding environment
• Ability to work as part of a team and communicate effectively
• Experience of working with individuals, enabling them to identify their own goals to support personal wellbeing and recovery, and helping them to pursue these
• Ability to work both collaboratively and independently
• Excellent listening and interpersonal skills
• Ability to confidently use IT systems and software at a basic level
• Ability to travel to different sites daily to deliver face-to-face sessions across the Berkshire region.
• Good planning and organisational skills

We want you to know that your application is welcome. We welcome applications from people of all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Closing date: This post will close as soon as a sufficient number of applicants have been received and all posts have been filled so please apply ASAP to avoid disappointment
Shortlisting date: Tuesday 26th April 2024
Interview date: Tuesday 30th April & Wednesday 1st May 2024
Interview location: TBC

Why work for us?

• We offer a friendly working environment and are committed to staff wellbeing
• We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups
• We are an Oxford Living Wage employer

Here is a taste of what we offer:

• Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years (pro rata)
• Contribute to pension scheme
• Flexible working including; hybrid working, part time, compressed hours
• Ensuring growth and development of our people along their career journey
• Free support package from Health Assured for you and your family
• Great discounts and cash back card schemes

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

JR007800

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Derwent Square as a Recovery Worker.

Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model and our aim is to provide stability and environment to learn skills that will promote independence in the customer. We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting. 

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent, full-time role requiring the post holder to work 37.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience and/or who are from a BAME background.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

JR007884

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Lincolnshire Crisis Service as a Recovery Worker.

Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine. 

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a full time permanent role requiring you to work 37.5 hours a week with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day. We offer a 5 week rolling rota. 

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
 
We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Are you passionate about making a positive impact in the lives of those experiencing homelessness?

Project Worker
Location: Cambridge, CB5 8LA
Salary: £26,600 per annum
Hours: Full time, 37 hours per week, Monday – Friday 9-5pm

Cambridge Cyrenians is the longest standing charity delivering support services for homeless people in Cambridge. Our mission is to support and empower those who are homeless or vulnerable to homelessness and to make a positive difference to the quality of their lives. We are currently looking for a Project Worker to join our team and contribute to the transformational journey of individuals in our supported housing service.

As Project Worker, you will take responsibility for the day to day running of projects belonging to Cambridge Cyrenians. You will provide cover and one to one support for residents of Cambridge Cyrenians’ existing move on and long stay projects.

Role duties include:

• Ensure that individuals accepting accommodation understand their rights and responsibilities as residents of the project.
• Ensure that accommodation charges are collected and arrears followed up, that housing benefit claims are processed and closely monitored, and that proper records are kept.
• Encourage participation of the residents in the services provided and to ensure they share the responsibility for the day to day running of the house. 
• Support residents in identifying solutions to their social and housing problems to enable residents to live as independently as possible.
• Ensure residents are aware of all entitlements to welfare and housing benefits, that they are aware of their housing options and assist in making applications as necessary.
• To develop and maintain links with appropriate statutory and voluntary agencies on behalf of residents.

Benefits include:

• Competitive salary with the potential for growth.
• 9-5pm working pattern, with no evening or weekend shifts.
• 25 days’ annual leave pro-rata (rising to 30). Plus an extra day for your Birthday.
• Regular supervision and continuous professional development opportunities.
• An inclusive and supportive work environment.
• Weekly well-being hour.

Application Deadline: 12pm, 1st May 2024
Interviews: 8th May 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Cambridge Cyrenians is committed to diversity and encourages individuals from all backgrounds to apply. Join us in shaping an exciting role and making a difference in the lives of those in need.

No agencies please.

We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Thursday 2nd May @ midnight

Interview Date: Monday 13th May or Tuesday 14th May 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Are you a skilled and experienced HR Officer? Can you combine excellence in administration with great people skills? Do you enjoy working as part of a team towards shared goals? Then this role might be for you.

BMS World Mission is looking for a skilled and experienced HR Officer to join our People and Culture (P&C) department. As part of the team, you will contribute to creating a positive, engaging and professional working environment, where our people can thrive. You will have the opportunity to help strengthen our BMS culture and uphold its core values.

As the HR Officer, you will play an important role in HR operations, providing administrative support for key HR processes spanning the employee lifecycle, from recruitment and onboarding to leavers. This includes ensuring our policies and processes represent best practices, maintaining the staff handbook, and ensuring that the online HR software is used to its full potential

You will have a good understanding of good HR practices, be familiar with data protection regulations and be a very competent administrator.

 As the HR officer, you will:

·Be professional and confident.

·Be approachable, with effective interpersonal skills.

·Be discreet with confidential and sensitive HR matters.

·Be in full support of the vision and mission of BMS.

·Be flexible and able to manage competing demands within this broad and diverse role.

 If you have a passion for HR and Shared Services and want to significantly contribute to our success, we encourage you to apply.

 The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Location: Didcot, Oxfordshire / Flexible working.

This role can be office-based or hybrid. Coming into our office regularly in Didcot is preferred (for example one or two days a week on average). However, we are happy to appoint a candidate who lives too far from Didcot to attend the office regularly, if they are able to be flexible to come to Didcot as required. The cost of travel to BMS Didcot, whether on a regular basis or infrequently, would be borne by the employee.

Hours: 35 hrs. per week/full time

Employment type: Permanent  

Salary range: £25,855.00 to £30,678.00 per annum

Closing date: 9 am, Thursday 2 May 2024

Interview date: Thursday, 9 May 2024

If you would like to discuss this role further, please feel free to contact Sujit Varpe, HR Business Partner at BMS World Mission or visit our website for more information. 

Location:  Remote or London hybrid

Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland. 

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

We’re looking for an experienced and proactive online community professional to join our friendly and supportive Peer Support team. This role is part of our peer support services team and will be responsible for supporting our online peer support communities, including our forum and Facebook groups.

The post holder will work directly with the Peer Support Manager and the Senior Online Communities Officer, as well as with colleagues from across the charity to develop our online communities, helping us to reach and support more people affected by bowel cancer and those concerned about symptoms, risk and pre-diagnosis.

                                                         IMPACT COORDINATOR SOUGHT
                                         FOR RESTORATION PROJECT ON REMOTE ISLAND

We are a large-scale, dynamic, and forward-thinking restoration and hospitality project in the Northwest Highlands with strong philanthropic and community commitments. The heart of our operation is on a remote and beautiful 800-acre island, where we are delivering stunning, sympathetic builds and authentic guest experiences in an area of outstanding scenery.

We run a monitoring programme to capture our social and environmental impact and effectiveness across a range of indicators and are looking for an enthusiastic, creative person to help with this work and become our Impact Coordinator. Our chief areas of charitable engagement include Education, Rural and Community Regeneration, Arts, Culture, Heritage and Science, Environmental Protection and Improvement, and Health and Wellbeing.

The purpose of this role will be the accurate measurement of the effectiveness and social value of the projects we deliver for our owning Charitable Trust. Our Impact Coordinator will work with our internal and external impact team to measure the social value of past, present and future projects, with strategic guidance and support from our leadership team, external advisers, and Trustees.

                                                                                      Storytelling
This role will suit a graduate with degrees, or equivalent experience, in the Social Sciences, Sustainable Development, Management or related fields. This is an opportunity for an ambitious candidate to jump straight into a well-supported role on a big project and produce well-presented, evidence-based stories about the project’s impact using numbers, text, and multimedia for a variety of different audiences.

                                                                                 Data
We gather social value data and KPIs, and have a burgeoning collection of testimonials, feedback, and imagery. We need someone to help build and maintain our qualitative and quantitative data library. This will very much be a “doing” role, involving time spent with spreadsheets and reports, as well as time spent with the team helping them with the same. We are collating the story of the project to date for a key report in Q1 2025.

                                                                                  Community
Our team is diverse, driven, and comes from across the country and further afield. We have our own growing island community of staff and guests, while also being embedded in mainland life in nearby crofting townships and villages. There are opportunities for working with different teams, sailing heritage boats, hosting guests, educating school pupils, and supporting projects on the mainland.

We are looking for a capable, self-motivated individual with excellent communication skills who will thrive on a challenging project. We anticipate out-of-the-box thinking and self-presentation from the get-go. Training and development will be offered to the right candidate. The salary range for this role will be £25-£35kpa depending on experience. We will be happy to discuss flexible shift patterns and shared accommodation with the right candidate.

The closing date for applications will be the 2nd of May 2024. Teams interviews will take place on the 7th and 8th of May. Preferred candidates will be invited to visit the island on the 16th and 17th of May.

We're the Royal National Institute of Blind People (RNIB Group) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is pleased to announce this exciting opportunity to join RNIB's Eye Care Support Services (ECSS).

In this role, you will be a vital member of the management team, providing operational leadership and line management support to Eye Care Liaison Officers (ECLO) and managing all aspects of operational delivery in our ECLO Services across the North of England (including but may not be limited to Tyne & Wear, Northumberland, Cumbria, County Durham & Teeside). You will also participate in the strategic and business planning processes working with key internal and external key stakeholders.

Working with the Eye Care Support Services Management team, you will support and maintain key relationships across health and social care to ensure that RNIB can reach more people with sight loss, earlier. Working across RNIB functions, you will also manage key internal relationships to support the delivery of our service to ensure patients access support at a time which is right for them.

You will have a vocational qualification in management, advice and guidance, or be experienced in successfully managing information and advice services. You will have demonstrable knowledge of key stakeholders involved within health and social care, excellent people management skills and have the ability to motivate and manage a geographically dispersed team, demonstrating an open and transparent management style who is solution focussed with a can-do approach to motivate and inspire your team.

You will be experienced in producing reports, delivering presentations, meeting Key Performance Indicators and a proficient user of Microsoft Office Packages and CRM systems.

Supporting ECLOs and services mainly across the North of England and other UK contracts as required, this role will involve, regular local and occasional national travel where there will requirements for occasional overnight stays.

This role is eligible for an enhanced criminal record check which includes a check of the children's and adults barred lists as the role holder will provide advice and guidance to children which relates to their physical and emotional wellbeing and adults which relates to personal care because of their disability.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

To apply for this opportunity, please click 'apply online', uploading your CV and supporting statement, telling us how you meet the criteria in section 1 of the person specification.

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.

As a Generalist Adviser / Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing. You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients. You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face. While we are based near Royal Oak station the role will also include working from community settings including Food Banks across Westminster.

We will offer the right candidate a generous salary with other benefits including hybrid and flexible working, annual season ticket loans, career breaks, and the opportunity to develop yourself professionally and your career within the organisation. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible working environment where you can work some days from home.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 40% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 3rd May 2024, 5pm

Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.

You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.

You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.

We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.   

There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales. 

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.

35 hours  - possible job-share

Location: Based in Sefton, Merseyside.

The cost-of-living crisis is biting hard for many people in Sefton and demand for our advice services is rising, and people seeking training or work or with poor health need encouragement to ask for help in navigating the benefits system, or deal with money worries. We are looking for an adviser to work in South Sefton Foodbanks to provide face to face advice, primarily with benefit issues. You will work from foodbanks the majority of the time and also have weekly day/s based with our Welfare Benefits team in our Bootle office.

This is a genuine opportunity to join a passionate and dedicated high-performing team of advisers, caseworkers and money advisors to help people in Sefton with the problems they face, particularly with Universal Credit, Personal Independence Payment, better off calculations and other welfare benefits and debt.  92% of our clients agree or strongly agree they would recommend our advice service to other people. 

You will have a thorough understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people, with excellent communication skills, with the ability to engage confidently with clients and our partners.

As well as a competitive salary Citizens Advice Sefton also provides access to:

• Generous annual leave of 28 days (pro rata if part time) plus bank holidays
• 7% employer contribution pension
• Cycle to Work Scheme
• Free VDU eye care test
• Professional and advice sector recognised training

For a job pack that contains more information about the role and our organisation and the online application please go to our website via the apply button.

Closing date for applications: 3rd May 2024 5pm

Interviews in-person or online: Wednesday 8th May 2024

Job Purpose

Increasing numbers of Disabled people are becoming aware of the fact that CYCLING might be possible for them. However, information about how/where to access cycling, the variety of possible equipment, regulations around cycling a non-standard cycle, funding avenues, etc. can be difficult to find. As the Wheels4MeLondon loan scheme starts to be marketed in Spring/Summer 2024, we anticipate increasing numbers of enquiries to reach us, including from around the UK.

With the support of the rest of the Wheels for Wellbeing team, our Specialist Advisor will become very knowledgeable about all aspects of Inclusive Cycling and will support enquirers with information and advice about the most appropriate next steps with regards to their cycling ambitions. They will provide information and advice, based on where enquirers live, their level of experience with cycling, their goals (whether they wish to try out cycling, to borrow, hire or to purchase a cycle, etc.).

Where a caller wishes to attend one of our own cycling sessions, the Advisor will support them with using our booking system. Where a caller is ready to borrow a cycle through Wheels4MeLondon, the Specialist Advisor will support callers to request a loan via the Peddle My Wheels website. Peddle My Wheels staff will then deliver the cycle to them at the agreed place and time, provide cycle training where required, and collect the cycle at the end of the loan period. For other enquiries, the Advisor will signpost callers to relevant external organisations.

To be successful in this role you need excellent listening and communication, interpersonal and organisational skills. You will love acquiring knowledge (including through online research), storing information and sharing it. You need to be confident using record keeping systems, within our data protection & privacy policy and working with people from diverse backgrounds and with a range of accessibility needs.

Job Description

1. Answering enquirers’ queries and providing information. This will include:

a. Being first point of contact for enquiries into Wheels for Wellbeing’s phone / email.

b. Actively listening to understand the detailed nature of the query and responding through the most appropriate and accessible mode of communication, whether contact is made by phone, email, instant messaging or other methods of communication.

c. Sourcing information from the rest of the Wheels for Wellbeing team and/or researching specific information for callers (where appropriate, redirecting the query to colleagues within the organisation or signposting them to other organisations).

d. Ensuring that new, useful information is stored/posted to our website for use by future enquirers.

e. Supporting people with queries about how to access Wheels for Wellbeing’s services, including support with our booking system

2. Building accessible information resources (eg: website pages, briefings, FAQ page, etc.) about Inclusive cycling, such as:

a. Inclusive cycling opportunities providers in London and around the UK

b. Types & models of non-standard cycles and specialist adaptions retailers around the UK and overseas

c. Details of the Wheels4Me London’s scheme and other inclusive cycle hire/loan schemes around the UK.

d. Funding options for Disabled people wishing to purchase their own cycles

3. Effective liaison with all Wheels4MeLondonPlus partners for successful cycle loan experience. This will include:

a. Regular communication with the Peddle My Wheels team to ensure most effective referral methods (to be developed with your input, as the scheme gets off the ground during Spring/Summer 2024)

b. Take part in project team meetings with all partners (Sustrans London; Peddle My Wheels and the rest of the WfW team).

c. Collect and store data such as numbers & types of enquiries, case studies, etc., as required for reporting to the funder.

d. Contribute to short articles, social media posts, etc. for the promotion of Wheels for Me London and Inclusive Cycling in general.

Other:

-  Contribute to the ongoing development of Wheels for Wellbeing, team meetings and organisational priorities

-Be proactive in keeping up to date with developments affecting the role

-Abide by and promote organisational policies and practices, and charity’s values

-  Support diversity and equality of opportunity in the workplace

-Occasionally, with notice, work evenings / weekends

- Work at least once a quarter in an appropriate role at a Wheels for Wellbeing session

The above list of job deliverables is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.

What You'll Do:

Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
 

Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week