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Job Title: Equipment Advice and Outreach Officer
Reports to: Chief Executive / Practice Lead
Contract: Fixed term, 18 months
Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)
Location: Home-based in England, with regular travel across a large region and occasional overnight stays
Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)
About Pathfinders Neuromuscular Alliance
Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.
We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.
Purpose of the Role
The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.
The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:
- build relationships with services and organisations to identify potential clients
- hold structured conversations to understand people’s needs
- offer initial information, practical resources and signposting
- connect people to Pathfinders’ lived-experience specialists where more specific insight is needed
- support the development of reusable lived-experience resources, including short videos, blogs and written guidance
- collect routine feedback and help document and evaluate the service
Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.
The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.
Main Responsibilities
1. Outreach and relationship-building
- Build and maintain relationships with clinics, hospices, charities, networks and other relevant services.
- Travel regularly to external settings to identify potential clients and raise awareness of the service.
- Confidently approach professionals, families and individuals to explain the offer and encourage engagement.
- Help create practical referral and engagement routes into the service.
- Prioritise outreach activity in line with project aims and agreed target regions.
2. Needs identification and support coordination
- Hold 1-to-1 conversations with adults with neuromuscular conditions and, where appropriate, family members or supporters, to identify practical needs relating to equipment, adaptations and wider day-to-day challenges.
- Provide initial information, signposting and relevant resources within agreed boundaries.
- Recognise when an issue would benefit from connection to a Pathfinders lived-experience specialist and facilitate that connection.
- Recognise when an issue requires statutory or clinical input and support onward referral or escalation where appropriate.
- Work with Pathfinders staff to help ensure people are connected to the most appropriate source of practical or professional support.
3. Working with lived-experience specialists and resource development
- Work with freelance lived-experience specialists to identify practical solutions, insights and examples relevant to the issues raised by service users.
- Support and encourage lived-experience specialists to share their expertise in accessible ways.
- Help coordinate and develop practical resources based on lived-experience knowledge, including short videos, blogs and written guidance.
- Contribute to ensuring these resources are accessible, organised and responsive to recurring needs identified through the service.
4. Documentation and evaluation support
- Maintain accurate records of outreach activity, contacts, needs identified, resources shared, onward connections and follow-up.
- Support the collection of routine feedback, including post-support forms and short follow-up conversations.
- Use agreed templates and systems to document contacts clearly and consistently.
- Share reflections and emerging themes with the team to support ongoing learning, evaluation and service development.
5. Teamworking and service development
- Participate in regular supervision, planning and reflective review meetings.
- Work collaboratively with the Chief Executive, Advocacy Officer, freelance lived-experience specialists and external partners.
- Contribute to the refinement of service processes, boundaries and referral pathways.
- Support dissemination of learning through briefings, webinars or other outputs as required.
Additional Requirements
- Regular travel across England is required, typically around once per week, with priority given to areas closest to the postholder’s base in the first instance.
- Some travel may involve overnight stays.
- The postholder must have access to and use of a car for work purposes, although train travel may be used for some visits.
- Travel expenses and mileage will be reimbursed in line with organisational policy.
Person Specification
Essential
- Confident, outgoing and comfortable starting conversations with new people in professional and community settings.
- Experience of outreach, community engagement, advice, advocacy, support work or case coordination.
- Strong organisational skills and confidence managing follow-up, coordination and documentation.
- Comfortable using forms, spreadsheets, databases or case-recording systems and completing paperwork accurately.
- Familiarity with equipment, adaptations or practical support issues affecting disabled people.
- Ability to identify needs and know when to seek support, connect someone to lived-experience expertise, or refer on.
- Strong communication skills and a sensitive, respectful approach with service users, families and professionals.
- Ability to work independently while remaining well connected to a small team.
- Able and willing to travel regularly across England, including occasional overnight stays.
- Access to and use of a car for work purposes.
- Commitment to inclusion, dignity and user-led practice.
Desirable
- Experience of working alongside people with lived experience to co-produce support or resources.
- Experience of gathering feedback or supporting service evaluation.
- Knowledge of health or social care systems.
- Personal or close lived experience of disability or long-term conditions.
We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.
Please identify how you meet the person specification in your cover letter
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an extremely exciting time to join the team, as we anticipate the implementation of new homelessness legislation that holds the potential to be world leading and seek to develop relationships with the newly elected Senedd and Welsh Government.
You will lead our agenda in Wales to achieve positive and lasting change to end homelessness. This is an extremely exciting time to join the team, as the Wales Government introduces homelessness prevention legislation that will be world leading.
Location: Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ. Option of hybrid working from home (minimum 1 day a week in the Skylight) with the ability to travel across Wales and within the UK for training and meetings.
Contract: Fixed term up to 11 months (available as a secondment)
Salary: £57,452 per annum
About the role
As Head of Policy and Communications in Wales you will lead a team working across policy, public affairs and communications to deliver the changes needed to address homelessness in Wales. After the formation of a new government in Wales, this role will be working closely with politicians, government officials, sector leads, and people with lived experience of homelessness to ensure Crisis’ goal of ending all forms of homelessness in Wales is a priority and bring about the changes needed to meet this goal.
About you
To be successful in this role you will have excellent knowledge and experience of developing and securing policy change at a national government level and raising the profile of an organisation through advocacy and strategic communications.
Ideally you will have experience across policy, public affairs and media work, and excel at building stakeholder relations. You will be an experienced spokesperson and understand how to communicate policy matters in a simple and concise way. You will have understanding and knowledge of developing policy and influencing objectives informed by frontline staff and working with people with lived experience of an issue and staff.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 14th June at 23:59
Interview date and location: Friday 26th June, in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA1 4DQ
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit
@Crisis_Cymru on Instagram
@CrisisWales on X
Crisis Skylight South Wales on Facebook
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
About the role
We are excited to recruit a Community Organiser for our East London Parent Power project. This role offers a meaningful, paid professional development opportunity. The Brilliant Club will work in partnership with Northeastern University London to engage with parents in East London. East London Parent Power is an established project which utilises the community organising-based model first created by King’s College London and Citizens UK with South London Parent Power.
Parent Power supports parents and carers to develop skills in community organising and to gain knowledge on accessing higher education, empowering them to make change in their local community that supports young people and ensures they have a fair chance in education and their future careers.
Working with us, the Community Organiser will:
- Support local pupils from underrepresented backgrounds by empowering their parent/carers to become higher education experts;
- Receive community organising training from Citizens UK and develop transferable skills;
- Build campaigns to combat local educational barriers with parent/carer communities;
- Join a nationwide team of community organisers making a significant impact on university access.
About you
The role will best suit someone who:
Essential
- Has knowledge of challenges faced in East London’s communities.
- Has a demonstrable passion for furthering The Brilliant Club’s mission.
- Can adhere to information security policies included in the charity’s ISO 27001 manual (information security training provided).
Desirable
- Has prior experience of community focused work.
- Understands the current climate in the UK school system and some of the challenges young people and parent/carers might be facing.
- Understands the barriers young people face to university access and some of the ways these might be overcome.
Registered Charity
51 - 100
We support less advantaged students to access the most competitive universities and succeed when they get there.
The client requests no contact from agencies or media sales.