Operations Manager

Role Purpose

The Operations Manager is responsible for overseeing the operation of multiple projects run by Bassetlaw Foodbank (BFB). They will be required to deputise for the CEO, ensure compliance is followed, that BFB’s premises are well maintained and all projects have what they need to operate on a daily basis.

About us

Bassetlaw Foodbank was established in 2012 to tackle food insecurity across the district of Bassetlaw. Since 2020 the charity has expanded to tackle poverty on multiple fronts, running projects that focus both on the affordability and accessibility of food. We support residents of Bassetlaw who are in crisis, and those at risk of falling into crisis.

Key Responsibilities

Main Duties:

·         Supporting the CEO; in line with the structure chart, managing paid resources (including deputising as needed).

·         To oversee and ensure the operation of all BFB’s projects in tandem with one another.

·         Managing volunteers across several charity projects.

·         Being responsible for compliance across BFB’s sites.

·         Being a point of contact for staff, volunteers, supporters, external and referral agencies, and clients.

·         Occasionally acting as a key ‘face’ of Bassetlaw Foodbank; networking on behalf of BFB; raising the profile of BFB; encouraging donations.

·         Being a contact point for the organisation in relation to the charity including supporters, volunteers, referral agencies and clients.

·         Ensuring the completion of daily/routine paperwork in line with operational procedures and role portraits.

·         Be responsible for good operational standards and working practices in the warehouse and storage areas.

·         Reviewing and updating risk assessments, policies, and procedures; keeping staff and volunteers updated with Trustee-approved information.

·         Ensuring all referrals are dealt with accurately and efficiently; being aware of clients’ confidentiality and dignity. This includes talking directly to service users to triage their requests for emergency food parcels.

·         Ensuring Health and Safety procedures are recorded and maintained; preparing for and actioning all Health and Safety audits.

·         Ensuring Food Hygiene regulations are adhered to at all times in all BFB’s operations.

·         Overseeing operational spending and other financial transactions in line with the budget.

·         Ensuring all charity vehicles are maintained and compliant.

·         Develop relationships with the outlying community to ensure access for all.

·         Being a key holder for BFB’s sites and responding to call-outs as required.

·         Occasionally filling in as the key member of staff on the mobile community shop, including driving the van and serving customers.

·         Any other duties that may be reasonably requested to ensure delivery of BFB’s aims and objectives.

Person Specification

Essential Skills & Experience

• Strong communication, interpersonal and relationship-building skills.
• Confidence representing an organisation in public and community settings.
• Ability to work independently and proactively.

·         A willingness to work flexibly within the week determined by operational priorities.

·         Safeguarding training Level 2, or a willingness to complete.

·         Food Hygiene Level 2, or a willingness to complete.

• Good organisational skills and ability to manage multiple activities.
• This role requires the post holder to move stock in our warehouse, and occasional cover operations on our mobile community shop, so the ability to carry out heavy lifting, following manual handling procedures, is essential.
• Full driver’s licence.

Desirable

• Experience working in the voluntary or community sector.

·         Experience working with or coordinating volunteers.

• Experience managing a charity or businesses’ operations.
• A knowledge of compliance and health and safety.

Personal Qualities

• Passion for tackling poverty and supporting a local community.
• Friendly, approachable and confident communicator.
• Self-motivated and able to take initiative.
• Organised.
• Flexible and willing to work outdoors and in community settings.

About the role

Hours: 26 hours a week. We envision working across regular days (Tuesday to Friday) throughout the week, with some flexibility required on occasion.

Salary: £19,438 pro rata (£28,041 FTE equivalent)

Location: The role will be based at Bassetlaw Foodbank’s office in Worksop, but regular travel to events, meetings and other opportunities across the district will be required.

Line Manager: CEO

Additional information: Outdoor working and community outreach are occasional parts of the role. Some evening or weekend work may occasionally be required to attend events or activities.

Please note that as this role may include working with vulnerable adults the successful candidate will be subject to a successful DBS check.