Social Media and Communications Manager (maternity cover)

Help more people find support. Bring communities together. Build a movement for change.

Changing Faces is entering a new strategic chapter, with a community-focussed service model, clear campaign priorities and a focus on diversifying income. Join us to put communications at the heart of this work – growing our audience and reaching more people with visible difference.

You’ll work alongside our campaigners and the wider visible difference community to co-create content and campaigns that get people’s attention, raise awareness and inspire more people to connect with Changing Faces.

You’ll lead our social media channels and deliver two key campaign moments, growing our audience and helping more people engage with services and fundraising. Working with colleagues across the organisation, and with the community, you’ll create engaging content and help build a safe, empowering space for people to connect. You’ll also support our national and regional media work and help the fundraising team bring appeals to life.

Ready to make a difference? Join Changing Faces and help ensure nobody feels alone with their visible difference.

Main Purpose:

• Grow Changing Faces’ reach and impact through engaging social media and digital content that connects people with support and inspires fundraising.
• Put lived experience at the heart of communications, working with campaigners, ambassadors and the visible difference community to share their stories and build an engaged, supported online community.
• Lead key awareness campaigns, including Face Equality Week and Halloween, to raise awareness and improve representation of people with visible difference.
• Build visibility through media, supporting press opportunities and relationships with journalists, influencers and partner organisations.
• Use audience insight and performance data to strengthen communications, working across teams to keep content coordinated, relevant and effective.

Who We Are Looking For:

• Creative content and campaign experience – producing engaging social media content and clear, inclusive copy that inspires action, and taking audience-led campaigns from idea to delivery.
• Confident social media management –using planning and monitoring tools, analysing performance and turning insights into future plans.
• Strong communication and relationship-building skills – collaborating with colleagues and stakeholders, working with TV, print and online media, and supporting volunteers and communities to create content.
• A commitment to our purpose and values – keeping the voices of people with visible differences at the heart of your work, contributing ideas and embracing different approaches.

If this sounds like you, we would love to hear from you. We believe that a diverse team strengthens our work and helps us better serve the visible difference community. We warmly welcome applicants who bring lived experience, alongside those from underrepresented groups.

We are committed to inclusive recruitment and will provide reasonable adjustments to support candidates throughout the process.

Our Benefits:

• 25 days annual leave, plus 8 bank holidays and three extra paid days over the Christmas shutdown on top of your annual leave entitlement (all pro rated if less than full-time)
• 6% Employer Pension Contribution
• Personal Accident Cover
• Employee Assistance Programme

How To Apply:

Submit your CV and a supporting statement (no more than 2 pages) outlining how your skills and experience match the person specification. See our Applicant Privacy Notice to understand how we use and handle your data

ABOUT CHANGING FACES 

Changing Faces is the UK’s leading charity for everyone with a scar, mark or condition on their face or body. Over a million people in the UK have a condition, mark or scar that affects how they are seen. There is a lack of representation of visible difference in the world around us and stigma is rarely recognised as a significant social issue. Appearance-based stigma can devastate lives.

Our vision is of a world where lives are not limited by appearance. We work to inspire confidence through community and change the way people see visible difference, so that more people with a visible difference feel confident and connected, and their lives are not limited by stigma.