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Top job
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£43,000 - £52,000 per year
A fantastic opportunity to join SNG, leading a team in our Specialist Housing team to provide a range of housing management services.
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Page 1 of 173
Christchurch, Dorset (Hybrid)
Exeter, Devon
£43,000 - £52,000 per year
Full-time
Permanent
Job description

We have a great opportunity for a Supported Housing Manager to join our Specialist Housing Team on a permanent basis. Based from our offices in Christchurch or Exeter, you’ll lead our teams across the South region, working flexibly between our offices and home.

Our Specialist Housing team provide a wide range of housing management services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. 

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

The Role

You'll lead, manage and motivate a team responsible for providing a range of housing management services to our supported housing residents, working collaboratively with colleagues across our supported housing schemes, our Locality teams, related Customer functions and support services. You will ensure that our supported housing is managed in line with contractual obligations, taking responsibility for financial performance and lettings while regularly identifying service improvements and maintaining high quality data.

Responsibilities include:

  • Delivery of a consistent high-quality customer-centric support services, such as allocations, income, and tenancy management
  • The operational performance for an area of our supported housing, managing key areas such as health and safety, compliance, finance, customer satisfaction, and lettings
  • Partnership working – building and managing our relationships with a range of local authorities and external partners
  • Ensuring that services are delivered within approved budgets, in accordance with contractual requirements and within legislative and regulatory frameworks and best practice
  • Leading on investigation of complaints and cases of anti-social behaviour, ensuring resolution
  • Taking responsibility for ensuring that we provide our residents with a safe living environment, that staff and contractors are working in a safe fashion

What you'll need

You should have previous experience in a similar role, either with a background from within housing or experience with partnership working and leading successful teams. Knowledge across specialist housing is advantageous but not essential. You’ll also need:

  • Demonstrable team leadership experience, developing and supporting a high performing team
  • Excellent stakeholder management experience, with an ability to build effective relationships with internal and external stakeholders
  • Effective communication skills, influencing and adding challenge where needed
  • A clear focus on customers and understanding their needs to deliver excellent customer experience
  • Ability to identify and find innovative solutions to any challenges

We have some fantastic benefits at Sovereign, including:

  • £450 flex-pot annually, discounted shopping & cycling scheme
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Company pension scheme matched up to 12%, life cover at 4x your salary
  • Flexible working - we're committed to giving people flexibility as widely as possible
  • Private medical insurance, dental insurance & critical illness cover
  • Wide range of training courses available to support your career development

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

A basic DBS will be undertaken for the successful candidate

Posted by
Sovereign Network Group View profile Company size Size: More than 1000
Posted on: 24 May 2024
Closing date: 09 June 2024 at 23:30
Job ref: 5923
Tags: Advice, Information,Management,Support Worker,Social Work,Housing Management,Care Management

The client requests no contact from agencies or media sales.