Jobs
This is an exciting opportunity to join the team at Wakehurst, Kew’s Wild Botanic Garden in Sussex, in the recently established role of Visitor Experience – Duty Manager.
Our Duty Managers are at the heart of the visitor operation and are responsible for overseeing and co-ordinating the daily running of Wakehurst. Working with teams across site, the Duty Managers ensure that we consistently deliver maximum visitor enjoyment and quality presentation standards whilst maintaining the health, safety and security of the gardens, buildings, staff, volunteers, and visitors.
An Enhanced DBS Check is required for this role.
We are looking for a dynamic, proactive, and motivated individual with a ‘can do’ attitude and a willingness to be flexible and ‘get stuck in’ as required. A proven track record of delivering high levels of customer service is an essential requirement and previous operational management or supervisory experience within a visitor attraction would be a key advantage. Strong people management skills with the ability to work collaboratively and make informed decisions under pressure will be pivotal to the success of this role.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please find out more by clicking “Apply”.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. We’re looking for a Head of Marketing to bring energy, creativity and focus to our marketing activity—boosting awareness, growing supporter engagement and helping drive income across fundraising streams. You’ll also play a part in the wider leadership of the organisation as a member of our management team.
The ideal candidate
To be considered for this role, you should be able to:
- Support with the development of the annual marketing strategy to achieve fundraising targets and contractual service delivery requirements.
- Build marketing programs to support specific marketing objectives across different channels and segments in support of the overall marketing plan.
- Lead on the execution of marketing programs from start to finish, driving collaboration with stakeholders and leveraging the right internal processes and support.
- Support with fundraising acquisition activity linked to new prospects and opportunities e.g. individual philanthropists, decision makers in companies, trusts, foundations and local authorities.
- Overall responsibility for brand management and corporate identity.
- Managing Providence Row's digital profile, including maintenance and development of the website, social media, external website listings and links, and Google Ads (etc).
- Overseeing the production of organisational marketing materials. This may involve project managing production of materials or providing oversight to other staff producing materials.
- Improve upon current social media activity with editorial calendar and content for social media networks including Twitter, Facebook, YouTube, Instagram, blogs and similar platforms.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 12 March 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



A fantastic international children’s charity is seeking an experienced Risk and Compliance Manager to lead on organisational risk management and regulatory compliance.
Salary: £40,000 per annum
Location: Remote (occasional UK travel required)
You will ensure the organisation operates with transparency, accountability and integrity, providing assurance to senior leadership, trustees and donors that regulatory, ethical and donor requirements are met.
Key Responsibilities:
- Maintain and develop the organisational risk register.
- Lead internal compliance reviews and donor compliance checks.
- Ensure compliance with safeguarding, GDPR, anti-fraud, anti-bribery, sanctions and charity law.
- Oversee due diligence for partners, suppliers and contractors.
- Deliver compliance and ethics training for staff.
- Provide compliance input into programme design, proposals and reporting.
- Prepare regular risk and compliance reports for senior leadership and trustees.
- Support governance processes and statutory reporting.
About You:
- At least 3 years’ experience in compliance, risk management or audit within the charity/NGO sector.
- Strong knowledge of UK charity regulation and donor compliance.
- Experience with risk registers, due diligence and compliance reviews.
- Confident reporting to senior management and/or trustees.
- Excellent communication and analytical skills.
- High integrity, culturally aware and proactive in identifying risk.
Desirable:
- Compliance or risk qualification (e.g. ICA, IRM).
This role offers the opportunity to play a key part in strengthening governance and accountability within a mission-driven organisation.
For more information, please send your CV to
Please note: Only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.
The Trans Support Pilot is a waiting well service supporting trans and non-binary people on the waitlist for the South-West Gender Dysphoria Clinic. This is a pilot service and the first of its kind commissioned by DHSC to provide accessible, non-clinical support to those on the waitlist. This will include preparing people for their first appointment, supporting the building of resilience and coping strategies and reducing deterioration in mental health. This pilot is being delivered in partnership between LGBT Foundation (where this role will sit) and Gendered Intelligence. The Region Manager will be responsible for the following key areas of activity:
Day to day project management- including connection with partner organisations, oversight of KPI reporting and budget holding responsibilities.
Direct delivery- development of a suite of resources and engagement activities for both community members and professionals working with this service user group.
Stakeholder engagement- including oversight and facilitation of a co-production group.
We celebrate and empower our diverse communities to realise their full potential, every day.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an Operations Officer to play a central role in keeping our organisation running safely, smoothly and effectively across our central office, refuges and dispersed accommodation.
This is a varied, hands-on role combining operations, facilities management, reception, health & safety, admin coordination and service-user access support. You’ll help ensure our buildings, systems and processes enable high-quality, trauma-informed services for Black and minoritised (Global Majority) women and children.
You’ll be a key first point of contact for the organisation — welcoming, calm and professional — while helping to maintain safe, well-managed environments and strong operational systems.
You’ll:
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Support the day-to-day operation of the central office, refuges and dispersed accommodation
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Coordinate facilities, repairs, access and health & safety requirements
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Act as a first point of contact for enquiries, referrals and visitors
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Support safe service-user access and reception processes
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Provide administrative and operational support across teams
You’ll bring:
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Experience in operations, facilities, admin or office coordination
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Strong organisational skills and attention to detail
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A calm, professional approach in a fast-paced, sensitive environment
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Commitment to trauma-informed, anti-racist and survivor-centred practice
Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. This post is open only to Black and minoritised, i.e. Global Majority, women.
We are not able to sponsor any work permit or visa.
Please submit your CV and covering letter - your covering letter should provide details of your skills and experience relating to the person specification points marked in column 'CV/CL'. Thank you.
London Black Women’s Project (LBWP) is a specialist, women-only organisation dedicated to supporting Black, Asian and minoritised women.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations & Facilities Supervisor
Salary: £27,847 per annum
Contract: Permanent
Work Pattern: This is a full-time role working 37.5 hours, 5 days from 7, including weekend and bank holiday working
Location: WWT Caerlaverock, DG1
About The Role
Caerlaverock is a stunning nature reserve situated on the north Solway coast. We are looking to recruit a motivated and enthusiastic Operations & Facilities Supervisor to join our small team.
You will supervise the smooth and efficient operation of the WWT Caerlaverock operations including a self-catering holiday accommodation operation, visitor attraction buildings and an admissions process.
This post will suit someone with skills in managing all aspects of a self-catering accommodation operations, building maintenance, contract management and operational aspects of a visitor attraction who would also be inspired by working on one of the best nature reserves in Scotland.
About You
To join as Operations and Facilities Supervisor you will have experience of:
- Property maintenance and managing contracts and contractors.
- Managing a self-catering accommodation operation.
- The visitor admissions process.
- Managing staff and volunteers.
- Managing a site to a high level of functionality and presentation.
You will also have excellent customer care skills and a driving licence is required.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Additional information:
- This is a full-time role working 37.5 hours, 5 days from 7, including weekend and bank holiday working.
- Accommodation on site is available.
Closing Date: Friday 27th February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



Can you help support new dads when it really matters?
We’re looking for a Dad Matters Coordinator to help us reach more families across Brent. This is a brilliant opportunity for someone who understands the emotional ups and downs of becoming a dad and wants to support fathers at a crucial point in their parenting journey.
New dads can face real mental health challenges — often quietly. In this role, you’ll help dads feel listened to, supported and confident, strengthening attachment and helping them access the right support.
What you’ll be doing
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Offering coaching and advice to new dads and dads-to-be
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Having honest conversations about mental health, bonding and wellbeing
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Getting out into the community, approaching dads and building trust
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Developing and running group sessions and workshops
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Working closely with health professionals and local services so dads are included and supported
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Helping grow and support our Dad Matters volunteers
This is a hands-on, community-based role, so you’ll need to be regularly out and about in Brent, building visibility and relationships.
About you
You don’t need formal qualifications in healthcare or mental health. What matters is that you:
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Understand the mental health challenges new dads can face
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Are confident talking to people and putting them at ease
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Have experience in a community, support or people-facing role
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Can lead groups, deliver sessions or training
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Are proactive, approachable and genuinely care about supporting families
Parenting experience and lived experience of key issues are both really valued.
Why join us?
You’ll be part of a supportive organisation doing meaningful work, with the chance to shape and grow Dad Matters in Brent and see the impact of your work first-hand.
Not sure if it’s for you?
We’d still love to hear from you — get in touch for an informal chat.
Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work
The client requests no contact from agencies or media sales.
The Exempt Accommodation Support Service is an expanding project based at our main hub in Digbeth but providing outreach support across a number of locations in the city. We are looking for exempt accommodation workers to provide flexible, person-centred support to people aged 18 years plus who are homeless, have a history of homelessness or who are at risk of becoming homeless and who may have a history of substance misuse. It will primarily be supporting people living in exempt accommodation who have support needs relating to addiction and who are in active treatment or contemplating treatment.
The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thrive (Community Council for Somerset) is a countywide charity supporting communities to thrive.
Our work starts on the ground. We listen to people, respond to need, and help communities build strength, connection and resilience.
We are growing and changing. Alongside our commissioned work, we are investing in fundraising so we can increase unrestricted income, tell our story better, and build long-term sustainability.
The Fundraising Manager will lead and develop Thrive’s fundraising activity, with trusts and foundations at its core and a growing focus on community fundraising, events, and individual giving.
This role replaces our Trusts and Foundations Officer post and brings together grant fundraising, supporter development and team leadership into one coherent function.
You will line manage our Fundraising Administrator and support their development, including helping them begin to take on smaller grants and applications.
You will also work closely with the Head of Development and Communications to test and develop new income streams over time.
This is a hands-on role for a confident self-starter who understands community development and can translate impact into income.
For more information on what you'll be doing please read the attached job description and person spec.
We enable change by listening, responding to need and building connections between people and communities.



The client requests no contact from agencies or media sales.
Risk & Compliance Manager
£45,000 - £50,000
Full time * Remote * Start ASAP
Join a young, ambitious, fast-growing charity at a pivotal moment in its journey. With a team driven by purpose, united by values, and committed to transforming the lives of vulnerable children across the world. As Risk & Compliance Manager, you'll play a central role in shaping the organisation's ethical, accountable, and safe operating foundations, ensuring they scale sustainably while staying true to their mission.
You'll lead on the systems that keep their work safe and trustworthy, from risk management, compliance reviews, and safeguarding oversight, to due diligence, incident monitoring, and regulatory reporting. This is your chance to build frameworks, strengthen organisational culture, and work directly with senior leaders and trustees to ensure programmes, partnerships, and decisions are rooted in integrity.
If you thrive in dynamic environments, enjoy influencing change, and want your work to have a meaningful impact as part of a growing mission-driven organisation, this role offers the perfect opportunity to make your mark.
What You'll Lead On:
- Keep risk register up to date and ensure key risks are identified, monitored, and acted on.
- Carry out compliance checks, reviews, and due-diligence processes across partners, programmes, and suppliers.
- Support safeguarding, GDPR, anti-fraud and donor-compliance standards across the organisation.
- Provide clear, timely reports and guidance to senior leaders and trustees.
- Deliver short trainings and refreshers on compliance, ethics, and risk.
What You'll Bring:
- Charity/NGO experience within risk, compliance or audit roles, with proven framework delivery.
- Strong knowledge of UK charity regulation, donor compliance, safeguarding and GDPR.
- Excellent communication, analytical skills, and the confidence to flag issues early.
- High integrity, discretion, and comfort working across international teams
*** Interviews will take place on a rolling basis, so please get in touch asap ***
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Location: 122 Freston Road, London - hybrid with a minimum two days per week in the office
Hours: 37.5 hours per week
Salary: £40,000–£45,000 per annum (depending on experience)
Benefits: Excellent benefits package including 25 days per year bank holidays 3 days leave between Christmas and New Year, 4% employer pension contribution, Employee Assistance Programme, death in service benefits.
The Organisation
The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG) is a highly respected professional membership organisation with members in 165 countries, comprised primarily of clinicians who utilise and depend on ultrasound in all aspects of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally. Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in Obstetrics and Gynecology . This is achieved through education and training, programmatic initiatives and advocacy.
The Role
Reporting to and working closely with the Chief Executive Officer, you will lead and manage ISUOG’s HR functions while ensuring our London office operates smoothly, safely, and efficiently. You will be the first point of contact for HR and office matters, delivering excellent customer service to staff and stakeholders.
Key elements of the role include:
Human Resources
• Lead and manage HR strategies and initiatives
• Oversee recruitment, onboarding and performance management
• Ensure HR policies, procedures, and employment practices are up to date and legally compliant
• Manage employee relations, learning and development, and HR administration
• Maintain accurate HR records in line with GDPR
• Office Management
• Manage day to day office operations, equipment, suppliers and logistics
• Oversee travel, IT coordination, telephone systems, mail, and building matters
• Maintain office efficiency and ensure high operational standards
Health & Safety
• Lead organisational health and safety compliance
• Ensure risk assessments, safety processes and mandatory training are up to date
• Reporting
• Develop HR and office related reporting to support organisational decision making
About You
You will have a strong generalist HR background, excellent communication skills, and a proactive, solutions focused approach. You’ll be comfortable working independently, supporting a diverse team, and managing sensitive issues with professionalism.
You will have:
• A good first degree in HR or related field and hold CIPD Level 5 or above
• Experience of providing HR guidance and support to a senior team
• Strong organisational and relationship building skills
• Knowledge of HR systems, up to date UK employment law regulations, GDPR and awareness of health and safety requirements
• Experience of office and HR administration
We would particularly like to hear from you if, in addition to the above, you also have experience of working as a standalone HR Manager, working with medical professionals and/or facilities or health & safety management experience.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Closing date: 11.59pm, Monday 9th March 2026
You may also have experience in the following: HR Manager, Human Resources Manager, Standalone HR Manager, HR & Office Manager, People & Operations Manager, Head of HR (Small Organisation / Charity), HR Generalist, Senior HR Advisor, People Manager, HR Business Partner (SME / Standalone), Office Manager with HR Responsibilities, Operations & HR Manager, HR and Compliance Manager, HR & Health and Safety Manager, People and Workplace Manager
REF-226 614
Job Summary
The Students Rights Adviser is an expert on the Durham University regulations that apply to students and provides a casework service of impartial advice to individuals and small groups of students to ensure that their rights are known and respected by the institution. The Student Voice team works closely with the Student Rights Adviser, ensuring that issues which have the potential to affect larger groups of students are anticipated understand and tackled, through student leaders providing support and guidance to volunteers and student communities.
Key Responsibilities and Duties
The Student Rights Adviser is responsible for students engaging with Durham University regulations having their rights known and respected, and will:
A. Maintain an excellent working knowledge of Durham University regulations that apply to students and contribute to the student interest to their development.
B. Offer an expert, impartial, ethical, casework service, and develop the systems and processes that sustain the casework service, with the Head of Student Community.
C. Create and share insight, resources, and opportunities, to reduce the risk of collective student rights being breached or other adverse outcomes for students.
D. Provide advice and make recommendations on policy development within their area of responsibility.to student leaders and volunteers, the Chief Executive, and the Board of Trustees.
E. Support and line manage a small team of student staff advisors to carry out casework.
The Student Rights Adviser is accountable for:
F. The provision of high-quality casework, and observation of all regulations relating to the service, including client care, records management, review and supervision, etc.
G. The currency and quality of all self-help resources promoted by Durham SU to students.
H. Maintaining Durham SU’s research, policy, and campaigns expertise, in the student rights framework and infrastructure.
I. Anticipating and responding to student leader and volunteer need.
J. Promoting the good reputation of students and Durham SU.
The client requests no contact from agencies or media sales.
Job titleShop Manager Malvern
Hours37.5 hours per week
Salary£28,330 – £30,154 per annum
ContractPermanent
Location Malvern
The role
We have an exciting opportunity for you to join the team as a Shop Manager working at our Malvern Department Shop. The post holder will play a key role manging a thriving and busy charity shop the shop.
You will have overall responsibility in achieving set income targets and maximising sales, where you can make a real difference in contributing to the income generation for St Richard’s Hospice and raise the funds needed to provide care to patients and loved ones across Worcestershire.
The role will include a range of retail operational duties and the management of our shop volunteers and an Assistant Shop Managers.
This post requires an Enhanced Disclosure and Barring Service check.
About you
You will have proven retail experience and some experience of leading/managing a team, with working knowledge of retail processes and merchandising. You will be customer focused with the ability to work cohesively and motivate a team.
You will be business minded and be commercially aware, with a creative eye for fabulous window and shop displays. This is a standout opportunity to further develop your retail skill set, experience, and leadership skills in a supportive working environment.
Charity retail experience and working with volunteers is desirable but not essential for the role.
What we offer
We offer a competitive salary and a wide range of benefits including;
- Fantastic team where everyone is welcomed and empowered to give their best
- Supportive management – keen to develop you
- Generous annual leave (seven weeks including bank holidays)
- Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
- Opportunities for flexible working
- Family friendly policies
- Company enhanced sick pay (increased entitlement with length of service)
- Pension scheme and opportunity to continue NHS pension for clinical staff
- Free Will writing service
Closing date 22nd February 2026
Interview dateTBC
Job Reference 4055
The client requests no contact from agencies or media sales.
About Urban Design Group
The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive.
About the Role
As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.
Key Responsibilities:
Membership Services
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Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.
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Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.
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Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.
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Coordinate specific membership categories, including:
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Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.
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Corporate Memberships – processing applications and setting up webpages.
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University Memberships – coordinating with course leaders on journal distribution.
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Subscription Bureau Memberships – managing arrangements with external providers.
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Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.
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Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.
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Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.
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Maintain a high standard of customer service, ensuring members feel engaged and valued.
Administration
Provide general administrative support for the UDG team as required including:
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Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:
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Scheduling meetings, preparing agendas, and circulating papers.
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Producing concise, action-oriented minutes.
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Promptly process recruitment advertisement requests, including website postings and invoicing.
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Carry out routine updates to the UDG website, including the Urban Design Directory.
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Coordinate the scheduling for of activities, meetings and events.
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Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.
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Proactively identify opportunities to streamline administrative and membership processes.
Events
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Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.
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Provide basic technical support for online and hybrid events to ensure smooth execution.
Team working and collaboration
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Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.
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Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.
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Take a hands-on, flexible approach within a small team.
Person Specification
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Essential Experience
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Proven track record of delivering excellent customer service.
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Experience managing memberships, databases or similar systems.
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Experience facilitating and supporting committees and/or working groups.
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Essential Knowledge and Skills
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Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.
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Confident maintaining and interpreting membership data.
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Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.
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Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).
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Attention to detail and accuracy
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Personal Attributes
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Excellent communication and interpersonal skills (both written and oral).
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A professional, friendly and customer-focused approach.
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A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.
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Highly organised with a proactive, resourceful, and solution-focused mindset.
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Ability to work independently, take the initiative, and manage workload effectively.
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Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.
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Desirable Criteria
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Experience coordinating events, including logistical planning and participant management.
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Experience working in a professional or membership organisation.
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An interest in urban design, architecture, or the built environment
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Comfortable working as part of a small, hands-on team.
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Other Requirements
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Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).
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Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).
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Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.
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The client requests no contact from agencies or media sales.
Salary: Up to £34,450 (depending on experience)
Location: Leicester, Nottingham or Birmingham, with hybrid working (1–2 days a week in the office, remainder from home)
Contract: Full-time
Help tackle hunger, reduce food waste and create opportunities across the Midlands.
FareShare Midlands is the region’s largest food redistribution charity. We rescue surplus food and get it to over 650 local charities and community organisations, helping to feed around 60,000 people every week. We also provide training and volunteering opportunities, supporting people to build a better future.
As our Trusts and Grants Officer, you will help secure the restricted funding that powers this impact.
About the role
You will manage and grow income from trusts, foundations, statutory funders and grants. Working closely with colleagues, you’ll develop strong proposals, maintain a healthy pipeline and provide excellent stewardship so funders feel informed, appreciated and inspired to continue their support.
What you’ll do
- Manage a portfolio of trust, foundation and grant funders.
- Write clear, compelling funding applications and reports.
- Manage and monitor restricted funding budgets and compliance.
- Build and maintain a 12–18 month pipeline of funding opportunities.
- Carry out prospect research using tools such as Funds Online, the Charity Commission and IDOX.
- Coordinate data, evaluation and case studies for bids and reports.
- Maintain trackers, reporting calendars and accurate income forecasting.
What you’ll bring
- Strong written skills, with the ability to produce persuasive, evidence-based applications and reports.
- Confidence working with budgets, impact data and Excel.
- Experience securing income from trusts, grants and foundations.
- Experience prospecting for new opportunities and stewarding donors, including face to face.
- Flexibility to support occasional events, including some evenings or weekends.
- Commitment to the ethos, mission and values of FareShare Midlands and to Equal Opportunities.
What we offer
- Salary up to £34,450.
- 25 days’ holiday (pro rata), plus bank holidays.
- 5.5% employer pension contribution, including life cover.
- Occupational sick pay.
- Enhanced maternity, adoption and paternity leave and pay.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.


