"Support Worker" Jobs

This is an exciting post with a friendly and welcoming church family.   The post has the full support of a small management team. 

Reporting to: Croydon Health and Wellbeing Space Manager

Responsible for:  None

Hours: 36 hours per week (full time), Monday to Saturday (across 5 shifts).

Contract: Fixed Term until 31 March 2025

Location: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)

Purpose of the role:

Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.

The Advice Worker will be part of a friendly team, including support workers, crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Worker will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

Closing date for applications is 9th June

We will be actively interviewing as applications come in.

Are you passionate about empowering and supporting carers?

This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge.  You will give advice and information to carers and work closely with them to develop person centred support plans.  You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.

If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you.  We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities.  This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others.  Your skills and experience will make a positive difference to the lives of carers and their families.

This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.

Please read the Job Description/Person Specification before completing the application.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

Full time, permanent appointment

Based in Vauxhall, London with hybrid flexible working arrangements

Salary range for Social Worker: £32,743 to £40,019 per annum. Senior Social Worker: £37,780 to £46,175 per annum

Plus £3,299 per annum location allowance

Are you a skilled and dedicated social worker eager to apply your expertise and experience to a new role? Could you become a vital part of the supportive and collaborative team at one of the UK’s most successful adoption charities, rated outstanding by Ofsted since 2014?

At Parents And Children Together (PACT) we are genuinely passionate about helping families thrive. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality.

We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country. We offer a flexible and innovative work environment, and we are proud of our three successive outstanding ratings with Ofsted.

We support children and families from diverse backgrounds. With access to our specialist therapeutic support services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider early permanence and/or adopting a wide range of children of all ages, sibling groups of two or more children, children from diverse ethnicities and children who may have physical or learning disabilities. 

With your social work experience with children and families, you will manage all aspects of work with our valued applicants from the early stages of recruitment, information sharing meetings, assessment, preparation and training, through to successful placement and post placement support up to the making of the adoption order.

Ideally, you will have previous experience of completing Prospective Adopter’s Reports, or similar reports such as Form Fs, and/or experience in family finding activity for children requiring permanence.

or further information and details on how to apply, please visit our website, where you will also find contact details for an informal discussion about the role or for a visit to meet a member of the management team. 

Closing date:  9am, Monday 10 June 2024

Interview date: Wednesday 19 June 2024

We look forward to hearing from you!

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.

Contract: Permanent, Full-Time (37.5 hours per week)

Salary: £28,000 per annum

Closing Date: Tuesday 04th June 2024

About us

Centrepoint, the UK’s leading youth homelessness charity, is looking for experienced Support and Progression Officers to join our Berwick Street and Westminster Housing Support services based in Westminster. We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Together with our partners, we support thousands of homeless young people each year.

Berwick Street service is a high support needs 24hours service for people aged 16 to 25yrs. Many clients will be care leavers or have experienced homelessness.

Our Westminster services is a low support service at the final stage of the Westminster’s Pathway. The service aim is to improve the life chances of single homeless or vulnerably housed young people, supporting them to develop independent living skills in supported temporary accommodation. The service works with young people in shared flats.

In this role you will:

• Work face to face with young people and support them to achieve their goals and independence.
• Work independently and as part of a team to ensure the highest possible standards of accommodation
• Undertake initial and ongoing needs/risk assessments for young people
• Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
• Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health, and other statutory services and voluntary agencies
• Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
• Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Support and Progression Officer click ‘Apply’ now!

SWAP is a charity providing support to asylum seekers and refugees living in the Wigan Borough.  We deliver a number of key services that include English classes, a Women’s Group and a case work service.  This post has 4 key functions:

1. Provide 1:1 advocacy and case work support to asylum seekers and refugees. 

2. By adopting an Outreach Model, make contact with people currently not accessing services, especially those living in outlying neighbourhoods.

3. Keep up to date on emerging needs and re-prioritise tasks accordingly.

4. Work in partnership with specialist support agencies to ensure asylum seekers and refugees receive services that address their needs.

The issues affecting asylum seekers and refugees are constantly evolving, and will require the worker to be adaptable, flexible and responsive.  For example, refugees are currently experiencing exceptionally high levels of homelessness, so this will be a current priority.  However, if homelessness reduces then project resources will be targeted elsewhere.  The post will operate from SWAP.s main base in Wigan, our Leigh Hub and community venues as directed by the needs of asylum seekers and refugees, including venues run by partner agencies.  The post is currently funded for two years.

Key duties and responsibilities

· Provide 1:1 case work support to asylum seekers and refugees living in the Wigan borough.

· Provide information to asylum seekers and refugees on issues affecting them (e.g. the asylum system, housing, asylum support, benefits, health and social care, education, employment and volunteering)

· Make contact with service users currently not engaging with support services, including those who face barriers to participation and those living in outlying neighbourhoods

· Help service users understand the options available to them and help them make informed decisions (e.g. Voluntary Returns, family re-union, working under the Skills Shortage List).

· To assess clients’ needs and devise appropriate support pathways

· Develop relationships with partner agencies and establish referral pathways (e.g. The Resettlement Team, Serco, The Brick)

· To kept abreast of current and emerging asylum and immigration policy

· Train, mentor and support volunteer

· To refer clients to other SWAP services and activities

· To assist in the delivery of training, educational and awareness raising programmes to local groups and organisations (e.g. schools, community groups, faith groups)

Values

· To encourage clients to become independent and to contribute to society

· To ensure client confidentiality and treat clients in a respectful and dignified manner

· To work in a way that promotes equality of opportunity and encourages community cohesion

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Mental Health A&E Link Worker
Reference Number: 215
Salary scale: £23,920 – £25,920 per annum
Reports to: Crisis Services Manager
Contract length: Permanent
Working pattern: 37.5 hours per week over a 7 day rota (typically 3pm – 11pm)
Woking bases: Watford Wellbeing Centre / Watford General Hospital

We have a vacancy for a Mental Health A&E Link Worker to join our team.

About the Project

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

Service Objectives

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Crisis services are:

• To improve the mental wellbeing of people experiencing a mental health crisis in Hertfordshire
• To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by HMN and other third sector and statutory providers.
• To contribute to an improvement in an individual’s mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis, to support better outcomes and reduce the demand on statutory crisis services and emergency services.

About the Role:

The Mental Health A&E Link worker will work closely with individuals in a mental health crisis currently in A&E, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

Key Responsibilities

• To provide a consistent presence in A&E for individuals with mental health needs to access, as well as partner agencies, including A&E staff, integrated discharge teams, mental health liaison teams, CGL, Bounce Back, to refer into.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely A&E discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To undertake assessments of needs and risk, devising crisis and risk management plans, and liaising with services, to facilitate referrals daily.
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To promote and raise the profile of Nightlight and other HMN services within the hospital to ensure greater community awareness of crisis alternative provision.
• To participate in daily check in meetings with Nightlight at 17:45 and 21:00 through Microsoft Teams, communicating appropriately and sharing information with staff following assessment and onward referral into the service.
• To develop relationships across both Bounce Back and Nightlight teams
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To record accurately and timely tasks done; utilising our client management system to capture the outputs and outcomes achieved, to monitor service impact.
• To represent Herts Mind Network at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile.
• To encourage a culture of continuous performance improvement at both an individual and service level.
• To build a service that is flexible and adaptable to changing requirements.
• To work in partnership with Mind in West Essex and Mind in Mid Herts to ensure that the crisis alternatives pathway model is consistent across the Hertfordshire and West Essex ICS.
• To participate in training and development opportunities as agreed with your line manager necessary for the role and/or your own development as part of an agreed personal development plan.
• To contribute to reviewing the effectiveness of appropriate crisis interventions for all service users, including but not limited to, contributing to the co-development of the service by supporting service user, family, and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews.
• To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is desirable for this role.

Closing date for applications is Monday 24th June 2024
Interviews will be held from the week commencing 1st July 2024.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

What will I be doing?

The role of Community Youth Worker is, by nature, highly relational and is a position of great influence that enables you to nurture, inspire, connect and empower young people from all walks of life, so they can make the most of their lives. As such, it is a role which is demanding and carries great responsibility, but provides exciting opportunities to impact the lives of young people.

This is a varied role which carries with it a variety of different aspects and you are expected to manage your own workload and diary and priorities in liaison with your line manager and with the available time. Your role is primarily delivery but does also include some coordination relating to projects and volunteers. Due to the nature of the work you will be expected to work some evenings and occasional weekends.

What do we expect from you?

To meet, build healthy relationships with and help improve the lives of young people in Guildford Borough. This will be achieved through a variety of activities according to the needs of young people and the resources available to Matrix, including, but not exclusive to:

Community Youth Work

Community Youth Work takes many forms and while the actual work is subject to change according to the current needs of young people or Matrix, it may include:

• Detached youth work
• Running/assisting with after-school and/or holiday clubs
• Mentoring young people
• Supporting young people in a social enterprise environment
• Research of young people’s needs in the local community

Youth Café

The Youth Hideaway is our flagship project and is a fun open access youth café run by our team after school at our social enterprise café - The Hideaway.

As a Community Youth Worker some of your time will be spent assisting the Youth Café, Project Lead and Head of Youth Work in delivering this project and it may include:

• Helping to create a safe, fun and inspiring environment for the young people that attend
• Plan, prepare and deliver quality youth sessions
• Build healthy relationships with young people that attend the sessions, identifying and responding to the needs that may arise

Monthly Youth Hubs

Youth Hubs are fun open access youth clubs run by our youth workers in the community. These are run on a monthly basis on rotation in different areas within Guildford Borough. As a Community Youth Worker you will be responsible for planning, organising and running at least one HUB, which may include:

• Creating a safe, fun and inspiring environment for the young people that attend

• Planning, preparing and delivering quality youth club sessions

• Building healthy relationships with young people that attend the club sessions, identifying and responding to the needs that may arise

• Promoting the activities of the Youth Hub in the community

• Exemplify the charity's values and Christian ethos to the wider ‘Hubs’ team, leading them in prayer where appropriate.

• Promote the activities of the Youth Café in the community

GASP Motor Project

Matrix will often work in collaboration with partner organisations and following a successful run of pilot sessions we are pleased to confirm that from September 2022 we will be extending our work with GASP Motor Project.

Working in this setting is very similar to the mentoring work that we offer in schools and you may be expected to:

• Conduct one-to-one sessions to listen to, analyse and respond to the physical, intellectual, emotional, social and spiritual needs of young people
• Manage, monitor and evaluate caseloads as part of the one-to-one support sessions
• Develop and run a variety of contact points for the young people attending the project, including group sessions
• Build good working relationships with the GASP team

Schools Work

Our work in schools is varied and you may be expected to:

• Conduct one-to-one sessions to listen to, analyse and respond to the physical, intellectual, emotional, social and spiritual needs of young people
• Manage, monitor and evaluate caseloads within your allocated school as part of the one-to-one support sessions
• Develop and run a variety of contact points and projects for young people across the school, including group sessions and drop-ins and after school projects
• Alongside the Secondary Schools Project Lead, supervise and build a team of volunteers to work within the school
• Build good working relationships with school staff, CAMHS and other relevant local services
   

For further responsibilities, see attached Job Description

Personal Specification

Essential

• A strong youth work background in a relevant field e.g.: youth work, teaching, social work
• Able to relate well to young people in all environments including (but not exclusively)school, 1:1, open youth clubs and partner projects
• Capable of building relationships with and liaising with other professionals
• Experience of leading workshops and / or groups sessions with young people
• Able to set appropriate boundaries with young people, in all situations
• Agree with and able to support and work within the Christian ethos of The Matrix Trust. (This job has a “genuine occupational requirement” (GOR) for the post to be filled by a Christian).
• Able to work effectively alone and as a part of a team (including with volunteers)
• Good IT skills
• Excellent interpersonal skills
• This role will require the applicant to travel between multiple locations (local to Guildford) at various times

Desirable

• Professional qualification in a youth work related area (NVQ level 3 or equivalent)
• Experience of working in a school environment in a youth work capacity
• Experience in mentoring
• Experience of working with young people with behavioural difficulties, at risk of exclusion and/or Young offenders
• Experience of leading a team of volunteers

About the role:

As a support worker, your primary purpose is to provide comprehensive support to residents within a supported accommodation setting. Your role encompasses a wide range of responsibilities aimed at ensuring the well-being, safety, and development of residents.

You will be responsible for implementing holistic support strategies that address the emotional, practical, and housing management needs of residents. This includes assisting with practical daily task, facilitating access to educational and employment opportunities, and maintaining a safe living environment in accordance with organisational practices.

Additionally, you will manage individual caseloads, create tailored support and safety plans, and regularly assess their effectiveness. Collaboration with residents and other professionals is essential in this process to empower people and ensure their needs are met.

The role also involves daily shift delivery, operational functions, and liaising with stakeholders to address dynamic needs efficiently. Furthermore, you will act as an advocate for residents, collaborate with professionals from various disciplines, and facilitate a cohesive team environment through active participation and support.

About you:

• Person-Centred Support Approach: Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
• Case Management and Assessment Skills: Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
• Interdisciplinary Collaboration: Strong communication and coordination skills to work with professionals from various disciplines.
• Health and Safety Compliance: Knowledge of regulations and protocols, ensuring adherence to health and safety standards.
• Record Keeping and Reporting: Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
• Policy and Procedure Adherence: Understanding and adherence to relevant policies and procedures in supported accommodation services.
• Continuous Learning and Improvement: Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info: 

Closing date:Wednesday 5th June at midnight

Interview date: Interviews to be held week commencing Monday 17th June

This post will require an Enhanced DBS check to be processed for the successful applicant.

New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.

In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis. You will also source and develop partnerships to create appropriate routes into employment and training opportunities. Alongside this, you will regularly support with delivery in our day-centre and will need to be able to work with young people from a range of backgrounds.

For more details, please see our Job Pack. 

• Starting salary: £31,200
• Deadline to apply: 9am Tuesday 25 June

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs. 

This role is for our Ealing Safe Space, 4:30pm - 11:30pm. You may be required to cover at other locations across Hammersmith & Fulham, Ealing and Hounslow.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc. 
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service. 

You can download a PDF of the job description for this role at the bottom of the page.

Key Responsibilities

See attached job description for full list of responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of safety planning and de-escalation
• Experience of working with challenging behaviour
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans 
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients 

​Person Specification

See attached job description for full person specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks 
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Ability to work out of hours and on weekends

Disclosure and Barring Service Check

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equal Opportunities

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

 

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

What we offer

Pension scheme

• NHS Pension Scheme (eligible employees)

• Stakeholder pension scheme

• Employee contribution 3.5%

• Shooting Star Children’s Hospices contribution 4.5%

• Additional contributions – we will pay 1% above the contribution up to a limit of 7%

Annual leave

• 35 days including Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free employees)

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Support Lead

Hours per week: 37.5 (Full-time 5 days).
Salary: WM6 SCP27 £27,745 per annum.
Based at: Wandsworth Floating Support Service.
Contract type: Permanent.

Looking for an opportunity to make a real difference at one of London’s leading mental health charities? 

We know that housing and mental health are often linked. Poor mental health makes it hard to cope with housing problems, and housing problems can make mental health worse. 

With this in mind, we are proud to present this exciting role in our Floating Support Service. This service support people to live independently, and continues to be the only floating support service in the London Borough of Wandsworth. We’re looking for a mental health professional to join our passionate and dynamic team. You will support the Service Manager to manage the team while delivering high quality effective services. 

We’re a motivated, engaged, and efficient team, all working towards the same ambition. We’re committed to hiring diversely and inclusively, and to supporting those that join us to develop skills and reach their potential. We’re especially keen to hear from those who are innovative, adaptable, and highly creative. If you think you embody our vision, culture, and principles, please get in touch! 

You will:

• Provide support for the Service Manager in the Wandsworth Floating Support Team. 
• Work directly with a small caseload of service users, delivering support to enable independence and mental health recovery. 
• Carry out and evidence regular assessments of support needs; drawing up, implementing, monitoring and reviewing support plans, risk assessment and outcomes monitoring. 
• Promote independence, wellbeing, inclusion, and resilience. 
• Provide line management and ‘hands-on’ support to the staff team when complex support issues arise, or breaches of tenancy occur and take charge when there is a major incident. 

You are:

• Someone with at least two years’ experience within a visiting support, supported housing team and/or a floating support team. 
• Knowledgeable and experienced in working directly with people with mental health needs, including experience of working in a recovery-based service.
• Able to support planning and mental health recovery approaches with a compassionate and empathetic approach.
• Experienced in working across multi-agency approaches to health, including social services, landlords, and other service providers.
• Able to work cohesively and collaboratively within a team.
• Someone with a wide range of life experience, effective communication skills, and able to demonstrate degree level academic experience.
• Competent in using computer programmes and databases.

About us

• We are one of London's leading, community based, mental health charities, and have been providing support for over 50 years.
• We are a supportive team that make it a priority to support the wellbeing of our staff. 
• Over 50% of our staff have lived mental health experiences and everything we say and do is rooted in the experiences of people who know what it is like to live with a mental health problem.
• We have an excellent track record of delivering high quality clinical services to a range of local communities across the boroughs we serve.

Why work for us?

• Competitive Salary.
• Life-changing work.
• Learning and development opportunities.
• Passionate and professional workforce.
• Diversity and Inclusion.
• Cycle to work scheme.
• Generous annual leave package.
• Access to Employee Benefits with Employee Assist Programme.

 Application process

Please check the Job Description to ensure that you meet the requirements of the role.
Complete and submit the job application by 12.00pm on Tuesday 11th June 2024

REF-214097

Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.

The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.

We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.

What We Offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.

As a TEIO, you will;

• answer incoming calls, speaking to those affected by crime & manage a caseload
• make outgoing calls, assess needs and risks and action plan with callers
• work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
• liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime

You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.

You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.

Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.