Head Of Communications Jobs
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: London, Haig House, Hybrid (2 Days Per Week)
Contract Type: Permanent, Full Time
Hours: 35 Hours, Monday to Friday
Salary: £32,352 to £35,452 (Inclusive of London Supplement)
Are you looking to ensure the success of this unique initiative for the Royal British Legion as a Poppy Appeal Manager?
As the Poppy Appeal Manager in Central London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.
Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.
The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 28th April 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We're looking for a kind, compassionate and resilient Deputy Manager to join Two services in the Knebworth and Letchworth area.
£34,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
The Deputy Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who require specialist support. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly alongside the Cluster manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
This role deputises for the Contract Manager when required.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Service Management
- Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities
- Ensure that all Statutory and Key Performance Indicators (KPI's) are proactively met or exceeded. Demonstrate value for money services.
- Responsible for health and safety compliance for staff and all buildings within the cluster.
- Take part in the out of hours on-call service, where required
People Management
- Lead and motivate your team to foster a forward thinking, positive "can do" working environment and culture
- Deliver motivational and effective supervision and team meetings to empower staff with relevant information appropriate to their role.
- Ensure Look Ahead Health and Safety policies and procedures are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all LACS policies and procedures including service specific processes, and statutory requirements
- Carry out other administrative tasks as relevant to the service and directed by the Head of Service.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.
- Motivating - Inspires people to achieve LACS goals and vision. Enjoys dynamic diverse environments. The forerunner of ideas: acts persuasively, encouraging others to go beyond their expectations.
What you'll bring:
Essential:
* Minimum 3 years experience of supporting vulnerable adults with Learning disabilities and Autism.
* GCSEs in English and Maths (grade A-C).
* Health and Social Care qualification
* Knowledge of Safeguarding and Mental Capacity processes.
* Up to date knowledge of current social care legislation
* Experience of leading and managing a team
* Possess excellent leadership skills with a positive, can do attitude
* Experience managing the support of customers with high complex needs
* Experience of CQC standards and how they apply to services
* Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
* Ability to demonstrate positive personal authority and maintain proactive working relationships
* Ability to create and maintain excellent working relationships with stakeholders
* Demonstrable verbal and written communication skills
Desirable:
* PBS qualification
* NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
For our full Job Description please visit our website.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Full-time and part-time options available:
Office Administrator and Receptionist (35 hours - £25,562)
Office Administrator (19 hours - £13,876)
Receptionist (16.5 hours - £12,050)
Are you looking for a varied and interesting role that’s also rewarding? Do you want to put your administrative talent and organisational skills to use?
We’re looking for a self-motivated person with a can-do attitude to deliver great customer service to our clients and visitors. You’ll be the friendly face of our organisation, greeting all visitors in a welcoming and professional manner. You’ll also help with general administration for all departments and arrange cover for activities and programmes.
Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.
Joining our team means you’ll be doing work you can be proud of, helping to make sure our charity runs smoothly and supporting people to get the best out of their lives.
Main responsibilities
- You’ll look after the reception area, answer the phone and field calls
- You’ll welcome all visitors and make sure our students are signed in and collected at the end of the day, liaising with drivers if needed
- You’ll arrange cover for activities and programmes across Share sites and in the community
About you
- You can deliver excellent customer service to everyone who comes through Share’s doors
- You’re super organised, conscientious, and not afraid to use your initiative to tackle jobs you notice need doing
- You’ve got great people skills and you’re excellent at communicating with people at all levels
Why work for us?
Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.
Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.
We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.
We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.
How to apply
We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.
Please send your CV and a cover letter addressing the following questions:
- What are your top three qualities that make you an excellent receptionist/administrator?
- What would you do if someone came in who was very upset and angry?
- Can you tell us about a time when you were very busy and had to multitask? What was the situation and what did you do?
Please also complete our equal opportunities form, which you can download on our website.
If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.
Staff benefits include free shuttle bus, and more… Read more below
Role Requirements
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. You will be health and safety aware, take ownership of your own work, and be understanding of the children’s needs here at The Children’s Trust. Good organisational skills, flexibility and being friendly and caring in nature are a must for this role. Please note that the role requires a significant degree of manual handling and working with houses services and laundry equipment.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include: free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.
NHS Covid Pass
The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.
Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.
In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.
Fixed term contract of 6-9 months
Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Are you passionate about supporting older people to have better access to online services? Do you have the skills to inform and coach older people to learn and improve their digital skills and knowledge?
Age UK Sutton is looking for someone to join the Let’s Connect programme team as a Digital Inclusion outreach worker supporting older people to develop digital skills and improve their access to digital services.
You will champion the service and work in the local community delivering digital awareness talks to groups, delivery of group digital skills sessions and support with recruitment of our Digital Champions Volunteers.
You will work with older people to enable them to become more confident in using digital equipment such as tablets and smartphones through arranging and delivering digital skills training sessions in both group and 121 settings.
This will be a fantastic opportunity to develop your skills, no two days will be the same and you will be making a valuable difference to older people living in Sutton.
Full details and the person specification can be found in the job pack, downloadable below.
This is a fixed-term contract until November 2025. with a possibility of extension, subject to funding. An enhanced DBS check will be required for this role and you will need to be able to access all parts of the borough easily (access to a car with a full, clean driving licence and business-use insurance preferable).
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Reporting to: Senior Programme Officer.
Contract Type: Full time, permanent (part-time candidates will be considered, minimum four days per week, flexible working hours can be accommodated).
Location: Hybrid, minimum two days per week in London office (applicants must already be eligible to work in the UK).
Salary: £29,000 (plus benefits) FTE.
Accessibility and Inclusion: Accommodation in the role and interview process will be made for candidates with accessibility needs, and we operate a Guaranteed Interview Scheme for those with a disability or from a Black, Asian or Minority Ethnic (BAME) background; please see below for details.
Start Date: June 2024. Closing date for applications: 23:59 BST 28/04/2024.
About this role
This role is an opportunity to participate in the global movement to protect the natural world; meeting and supporting incredible communities and organisations driving change to secure a sustainable future. You will be supporting our partners and carrying out grant administration in the Amphibian and Congo Basin Programmes, for which proficiency in both French and English is essential.
The role will be a fundamental part of Synchronicity Earth’s Programmes team (currently a team of seven people), working to help develop and grow the support we provide to our partners (grantees) across our programmes. Please note that first-stage interviews for this role will be conducted in both French and English.
Specific responsibilities will include the following:
- Manage some grantee partner relationships, including building trust and openness, identifying capacity needs, administrating grants, monitoring progress and fulfilling reporting requirements.
- Provide administrative support across the Programmes Team with grant management e.g. preparing of grant paperwork, reviewing partner reports and checklists (proposals), monitoring pipelines.
- Undertake research in focal areas for the Programmes Team, such as identifying intervention points and opportunities to make a difference in conservation.
- Contribute to communication products, including donor reports and applications, to support Synchronicity Earth’s fundraising and philanthropic goals.
- Produce and contribute to board papers and discussions.
- Update and undertake due diligence.
- Manage and maintain partner database, including data entry, preparing reports and basic analysis.
- Contribute to the development of Synchronicity Earth’s processes and systems around partner management and due diligence.
For the right candidate, there will be opportunities to increase your experience, responsibilities, and potential career development as the organisation grows. We also have several cross-cutting Working Groups in which we welcome engagement from new staff, these currently include Reimagining Philanthropy, Youth, and EDI (Equity, Diversity, and Inclusion).
About us
Synchronicity Earth is a UK-based, global environmental charity which funds work that aims to make our planet a better place to live for all its inhabitants.
We are a medium-sized charity which supports partners working to protect less well-known species and ecosystems around the world that receive less attention but face the greatest threats. We do this through our Conservation Programmes, which identify, fund, and support organisations with a focus on: Amphibians, Asian Species, Congo Basin, Biocultural Diversity, Freshwater, and Ocean. We also support work across two other areas: the More than Carbon initiative, a portfolio of climate and biodiversity projects targeted at corporate donors; and the Synchronicity Portfolio, which aims to foster systemic change to promote a greater focus on biodiversity conservation within different sectors. Our partners are mostly organisations embedded within their local communities, and we often support work which also considers social impacts such as women’s health and empowerment, engagement with Indigenous Peoples and local communities, and sustainable livelihoods (e.g., small-scale fisheries) in addition to wildlife conservation.
Skills and experience required
Essential
- Proficient written and spoken English equivalent to C1 or C2 level.
- Proficient written and spoken French equivalent to C1 or C2 level.
- Bachelor’s degree or three or more years’ work experience in a relevant area. This could be lived experience, volunteering, or work experience related to sectors such as biodiversity conservation, social justice, environmental protection, community organizing, or engagement with political and social movements.
- Demonstrable interest in ecology, endangered species and biodiversity conservation, social justice, or community organising.
- Proven ability to produce high-quality written materials.
- Computer literacy.
Desirable
- Experience in Africa (especially lived experience in West or Central Africa).
- Some understanding of community- and rights-based approaches.
- Willingness to undertake occasional travel both within the UK and overseas.
- Desire to work across a range of conservation issues and to undertake a diverse role.
Your development: skills and experience from this role
The following list is meant to provide guidance for your application while also demonstrating the type of skills and experience you will develop as part of this role. If there is anything here which you have currently had no experience in, but would like to develop, then this would be a great role for you – please see the following section. Please let us know in your application if any of these particularly appeal to you, or you have some experience already.
Key skills and training: research and analysis, fundraising, project and programme management, grant administration.
- Gain experience in communicating technical or complex projects or ideas to a non-expert audience (i.e., explaining complex projects or scientific research).
- Learn about Synchronicity Earth’s value-driven approach to supporting biodiversity conservation and sustainable development.
- Gain experience in managing partner relationships, building trusting and open relationships.
- Gain experience in grant administration from early scoping, to grant payment, to reporting.
- Gain experience working collaboratively and across multiple work-flows to ensure partners receive the support they require on time and to a high standard.
- Learn how to collect and analyse data, particularly in relation to conservation impact.
- Gain experience in undertaking research in focal areas for the Programmes Team, including the possibility of your research informing and guiding the development of new funds and programmes.
- Gain experience in fundraising, supporting the Programmes and Philanthropy Teams to meet their fundraising goals.
- Develop your public speaking skills and work towards opportunities to represent the organisation at external events.
- Grow your ability to identify themes & trends among grantee partners’ efforts, to see and bridge gaps, and to connect dots.
- Gain experience using different systems and tools i.e., Salesforce, Asana, and Tableau.
Our workplace values and culture
We pride ourselves on having an open and inclusive culture. Our team supports each other and encourages new ideas and creativity to help us develop new projects and reach new audiences with our work. We aim to apply the same dedication to a flourishing diversity of people and wildlife on our planet through our programmes to our working environment and strive to make this environment open and inclusive for everyone. We recognise that the environment sector in the UK is close to the bottom in terms of the diversity of its employees, and we are actively committed to doing what we can to change this.
Employment details
Reporting, location, and work hours
This position is a permanent full-time position that is based in the Synchronicity Earth offices in Central London, with the option for hybrid office/home working if the successful applicant wishes with 2 days a week in the office (laptop would be provided for home working). The successful candidate must be already eligible to work in the UK.
Annual leave
25 days per year for a full-time position (in addition to public holidays), adjusted for part-time. We also run an employer-supported volunteering programme, where employees may take additional time-off (2 days per annum) to volunteer for community organisations and other charities (in accordance with our policy).
Benefits
Synchronicity Earth offers staff a range of benefits including, but not limited to, a minimum 6% pension contribution, travel loan assistance, and a health care benefit. More details can be found in the careers section of our website and in the supporting documents.
Accessibility
We welcome applications from people with disabilities and are always looking for how we can make our workplace more accessible. Our office has step-free access with an off-street entrance and lift; we can offer adaptive workstations, chairs, or desks; and can provide flexible working hours or condensed workweeks to accommodate medical appointments or help employees manage fatigue. Candidates with disabilities are eligible for our Guaranteed Interview Scheme, and we encourage you to let us know if there are any adjustments we can make for you or information you need during the application process.
Application & Recruitment Process
Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process (and we are actively still seeking to improve it through employee and candidate suggestions). For example, the first stage of recruitment will be anonymised to mitigate against unconscious bias. We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. Please let us know at any stage during the recruitment process if you have any accessibility requirements we can accommodate for you, and which pronouns you would like to be referred to by. If you are new to the sector, we have some helpful resources on our website to help support your application to this role and others.
How to apply:
- Please complete our candidate survey found in the supporting documents.
- Please send a cover letter (one side of A4) outlining any relevant skills and experience you have for this role, why it interests you, and any particular skills you would like to develop in this role, with your CV (no longer than two sides of A4).
Applications should be sent via Charity Jobs.
Closing date for applications: 28/04/2024.
Review process: The application process will have three stages. Following anonymized review of applications, first-stage candidates (including qualifying GIS candidates) will either be invited to a short zoom call (about 20 minutes) or asked to complete a short assessment. Up to six applicants will then be invited to a second-stage interview in person at our London offices with three members of our team. From these applicants, up to three people will be invited to a third-stage interview with our Head of Conservation Programmes and Senior Programme Officer. There will also be an opportunity for third-stage candidates to meet two members of Synchronicity Earth staff informally to get to know the team and what it is like to work for Synchronicity Earth.
The first-stage interview/assessment will aim to establish your proficiency in both English and French, and to understand your background and motivation for applying to this role. The second-stage interview will aim to understand your prior experience, your values, and what transferable skills you bring to the role. The third-stage interview will seek to understand how you work, whether this role and our organization are the right fit for you, and what development opportunities would be of most value to you.
Guaranteed Interview Scheme: We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We aim to apply the same dedication to a flourishing diversity of people and wildlife on our planet through our programmes to our working environment and strive to make this environment open and inclusive for everyone.
As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you have a disability or are from a BAME background, opt in to the Guaranteed Interview Scheme in our candidate survey, and demonstrate in your application that you meet the essential criteria for a role, you'll be guaranteed a first-stage assessment. In most cases, this will be a 20-minute interview held via Zoom, however, in the case of an extraordinary number of applicants, the first-stage candidates (including GIS) will receive a short assessment. The results of this assessment will be used to select candidates for the second-stage interview.
Expected first-stage interview dates: 08/05/2024 – 10/05/2024
Expected second-stage interview dates: 13/05/2024 – 17/05/2024
Expected third-stage interview dates: 20/05/2024
Please note that interview dates may change depending on volume of applications received.
Please complete our Candidate Survey, found in the supporting documents.
The client requests no contact from agencies or media sales.
This role will involve office based working at WGN sites in Shepherd’s Bush as well as travel across London, community based and remote working.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called 'honour' based crimes such as forced marriage.
Our goal is to promote, preserve, and restore the mental health and wellbeing of women and girls, to empower them to make a total and sustainable recovery from the experiences of violence.
About the role
This new and exciting role is part of CouRAGEus, a unique pan-London project established to provide specialist advocacy, counselling, resilience and prevention programs for black and minoritised young women and girls (YWG) experiencing gendered violence, mental health and/or multiple disadvantage.
About you
The ideal candidate will be an experienced and dynamic individual with an in-depth understanding of the specific needs of minoritised and multiple disadvantaged YWG with experiences of gendered violence. You will have experience of working with YWG’s with high-risk presentations, including self-injury and suicidal risk and adept at providing crises support and more in-depth work that cultivates self-protective factors as well as meaningful interventions and strategies that aim to reduce and mitigate risk.
You will deliver holistic, YWG’s centred, individualised care pathways that are gender informed, trauma focused and aimed at addressing multiple areas of disadvantage including mental health challenges, problematic substance use and homelessness. You will be well versed in advocating on behalf of YWG to multi-agency services to ensure support, protection and choice for the YWG’s you represent. In this role, the Advocate will also develop relationships with local communities and professionals with an aim to raise awareness about sexual violence, improve communities and professionals’ responses as well as to improve access to services for survivors. This work will be carried out through one to one advocacy sessions, workshops, trainings, consultations and other means.
Further information
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
This post is subject to satisfactory references and DBS check.
WGN is an equal opportunities employer.
Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.