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Page 3 of 64
B9, Birmingham (On-site)
£38,645 per year
Full-time
Contract or temporary (until July 2027)
Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract type: Fixed Term till July 2027

Salary: £38,645 per annum

About the role

As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

  • Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
  • Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
  • Experience of working with homeless people and supporting them achieve a positive housing outcome
  • Understanding of housing law
  • Developing, building, and maintaining relationships with key stakeholders
  • Experience of working in a lettings and housing procurement environment
  • Managing a caseload of homeless people and working towards case management standards
  • Showing resilience when dealing with difficult situations
  • A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

  • A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around the core hours 10am-4pm
  • Wellbeing Leave to be used flexibly
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 28th June 2026 at 23:59

Interviews will take place on Thursday 9th July 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 


Registered Charity Numbers: E&W1082947, SC040094 

Application resources
Organisation
Crisis View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 08 June 2026
Closing date: 28 June 2026 at 23:30
Tags: Housing, Homelessness, Mentoring / Coaching, Procurement, Social / Support Work

The client requests no contact from agencies or media sales.