Events Manager Jobs

Organisation Overview

CDS UK (the Clinic for Dissociative Studies) is a psychotherapy service, established 25 years ago to provide assessment and long-term specialist outpatient treatment to people with dissociative disorders. Its patients have often suffered the most extreme forms of abuse over a long period, and represent one of the most vulnerable and complex client groups. CDS UK is a Charitable Incorporated Organisation (CIO) and an Independent Provider to the NHS, and is subcontracted by NHS commissioning organisations nationally on a discretionary perpatient basis, where local mental health services are unable to provide appropriate treatment. CDS UK has a small core team of employees, mainly based around London, and a larger group of associate therapists, support workers and supervisors working throughout England and in Scotland. The organisation has seen steady growth in referrals over the past few years.

Job Summary

One of the key elements of the role will be to manage a caseload of referrals from receipt of referral through to submission of funding application and referral outcome. The postholder will be one of two people within CDS UK’s core team with responsibility for this. 

There will also be an allocations management function, involving matching new (and/or existing) patients with suitable clinical staff, usually from within CDS UK’s group of associates, but sometimes via the recruitment of new practitioners.

The role will include a range of other tasks key to the successful functioning and development of CDS UK. Amongst these are maintaining a log of, and costing where appropriate, allpotential service developments (from requests for training to submissions to funders), developing reporting from basic information systems, checking and sending of patient progress reports and monitoring of patient funding. They also include developing our outgoing communications – such as via our website – and helping to explore opportunities for developing our charitable arm.

As part of our small Business and Administrative Team, the role will encompass some ad hoc administrative tasks, and may require delegation of some tasks and/or some line management duties as required.

The post-holder will work on their own initiative and independently deal with issues of workload and problem-solving, becoming a specialist in their areas of work within an agreed period, supported with appropriate training if required. This will include responsibility for analysing, interpreting and comparing a range of complex material, proactively reporting on key metrics, and helping to develop systems and procedures to serve the aims of the organisation.

Please see the full Job Spec and Person Spec in the attached PDF.

Closing date 16/05/2024, interviews 22/05/2024, applications (CV and cover letter) via email or CharityJob.

To organise an informal chat about the role, please email us.

Financial Administrator reporting to the Finance & Operations Manager.  The role of Finance Administrator is a crucial one in our small Finance team, where the successful candidate will be responsible for maintaining financial records. This position requires strong organisational skills, an attention to detail, enthusiasm for figures and good financial practice. The Financial Administrator must be able to work independently as well as alongside the Finance & Operations Manager and Supporter Care Team.

To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office.  The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries

This post will suit a highly organised and compassionate individual with excellent communication skills.

£24,000-£27,000 FTE

27 days annual leave FTE

Pension

Senior Proposal & Commercial Bid Development Manager

£42,750 pa plus benefits

Milton Keynes, with 25% travel

Do you have proven experience of the assessment, design and project cycle management for multi-sector programmes in large, complex settings, plus a track record of acquiring successful institutional funding from bilateral and multilateral donors? Then my client, World Vision UK could have the ideal opportunity for you.

About my client

World Vision UK (WVUK) is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy they have helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything they do is motivated by faith as they strive to reflect God’s unconditional love. Join them, and you could soon be part of a truly global partnership that’s busy building brighter futures for vulnerable children.

About the role
A key member of WVUK’s Humanitarian & International Programmes (HIP) management team, you’ll lead the unit that’s responsible for acquiring around £35m of institutional donor funding (grants & contracts) each year, as well as corporate and philanthropic proposal development on behalf of the Strategic Partnership Directorate. Defining and ensuring a consistent approach to delivering quality and timely submissions that are coordinated and informed with input from all relevant stakeholders will be important too, as will ensuring the available capacity and capability of a team to lead submission development. Line managing and developing unit members, providing strong proactive support to other HIP unit managers and playing your part in developing and delivering HIP team plans – all are aspects of this high-profile role.

About you

To succeed, you’ll need proven experience of developing and maintaining relations with institutional donors, analysing their funding requirements and shifting worldviews (particularly DFID/FCDO, EU/ECHO), and working with, managing, and developing relationships with consortium partners. You’ll also need field experience of working in different cultures and religious contexts. Proactive and creative in improving existing processes and developing new ones to improve efficiency and effectiveness, you’re adept at knowledge management within a demanding team environment and used to line managing and training, mentoring or capacity building a team.

You’re an excellent project manager too - someone who’s comfortable working on complex multiple tasks and prioritising to meet deadlines. Expertise in a specific technical area - e.g., child protection, health, nutrition, livelihoods, social accountability, resilience or economic development, would also be useful, as would working knowledge of a second language. More important however, is a general awareness of Christian teaching to appreciate the Christian ethos of WVUK and live their values. As an active Christian (Permitted under Schedule 9, Part 1 of The Equality Act 2010), this role allows you to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In return for your skills and experience, WVUK provides a range of benefits, including pension, generous holiday entitlement and free parking at their Milton Keynes office.

To apply, please send full CV and covering letter stating how you meet the essential criteria provided above to WVUK’s Advising Consultant using the contact details provided. 

Closing date for applications:  10th May 2024

We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified.

**Please note that holding Right to work in the UK documentation is required for this role as it is not sponsored.**

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.  World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

Are you seeking an opportunity to work for an organization that is focused on our impact on the environment and building a sustainable economy for everyone?

Closing Date: Wednesday 19th May 2024.

Location(s): Hybrid/Remote (US, UK or Europe)

Salary Range: USD$80,090- USD$111,000 - Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data.
 

Who we are

At CDP, we are on a mission to solve our planet’s biggest environmental challenges: climate change, water scarcity and deforestation. We believe you can’t manage what you don’t measure – so we run the world’s largest environmental disclosure system. For the past two decades, our team has worked tirelessly to create a thriving economy that works for people and planet in the long term – we accomplish this by engaging the global actors who wield the greatest influence in driving environmental change: companies, cities, governments, and the capital markets.

CDP’s cascading global impact is powered by our tight-knit team of smart, savvy, curious and committed individuals, who share a common passion for creating a sustainable future. It is our people who make our work possible. And we provide our people with a working environment that empowers each individual to reach their full potential: one that is committed to equity; one that provides equal access for growth and development; and one that supports each individual throughout the full employee life cycle. Follow us @CDP to find out more. 

Job Purpose & Background: 

CDP’s development team is ambitious, dynamic and at the heart of everything CDP does. As a Senior Manager, Philanthropy, you will focus on developing and managing strategic, high-value relationships with Trusts and Foundations. The Senior Manager will play a key role in developing and implementing a global fundraising strategy at a key time of organizational growth. Reporting directly to CDPs Head of Philanthropy, you are an independent thinker who can help grow and sustain grant funding from Trusts and Foundations.

You are the kind of person who gets out from behind your desk to meet people, influence and achieve long lasting, mutually beneficial relationships. You’ll need to be determined, tenacious and focused on results.

Who you are

• Must reside and be eligible to work in the locations stipulated above.
• You have a proven ability to build and manage philanthropic donor income streams, maximising the value of existing and prospective supporters.
• You have a proven track record of relationship building to secure grants at seven figure and above level. 

• You have 5 or more years of fundraising experience, preferably with Foundations or High Net-Worth Individuals.
• You are able to understand diverse donor motivations and deliver a bespoke relationship to meet these and have demonstrable skill in adapting written and verbal communications for a philanthropy audience. 

• You have excellent face to face, interpersonal, negotiating and persuasive skills. 

• You are an effective communicator.
• You are confident working with senior stakeholders internally and externally, using tact and diplomacy. 

• You have extensive experience of bespoke proposal and report writing for a philanthropy audience. 

• You have excellent attention to detail, ability to analyse and prepare budgets. You are organised and methodical approach to plan and deliver against a varied workload, managing competing priorities under your own initiative and to strict deadlines.
• Experienced in working as part of a global team

Your day-to-day

You will support the execution of CDPs philanthropic fundraising strategy. 

You will manage a portfolio of strategic, high-value donors, building strong relationships and implementing creative solicitation plans to maximise donor engagement and income.

You will research, develop and secure funding from new donors, with a strong focus on funders with a potential to give 7-8 figure grants. 

You will develop an excellent knowledge of CDP’s work, liaise with colleagues to prepare and present high-quality information such as tailored presentations and proposals for the donor. 

You will build excellent external working relationships at all levels with donors, their staff and networks in order to directly influence their decisions.

You will build excellent internal working relationships to engage staff at all levels in supporting donor stewardship to manage prospective and existing donors effectively.

Before you apply

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes. 

How to apply:

Please submit your CV and a covering letter setting out how you meet the required skills and experience, which should be no more than two pages. We will be reviewing applications on a rolling basis. We are looking for the successful candidate to start as soon as possible.

All Hallows by the Tower are looking to seek an organised and friendly parish administrator/church manager to oversee the day-to-day running of the church. The administrator will manage the church office and have responsibility for the Grade I listed building, organisation of events, and minor financial responsibilities.

Job Description

Summary of Job Purpose

The Business and Operations Lead plays a vital role in managing and developing the operational business functions of the organisation and supporting its charitable aims; working closely with the CEO to deliver and improve the organisation’s strategic planning, operational delivery, and budgeting/ finance processes. The postholder plays a vital role in ensuring that the day-to-day operations of the iHV run smoothly, with key functions:

• Leading iHV business and financial management, including accounting, budgeting, reporting, strategic planning and risk management.

o Work closely with the CEO, senior leadership team and our accountants to align financial and operational strategies.

o Manage financial controls, procedures, and systems.

o Collaborate with various departments, including external stakeholders, for effective budgeting and operational management.

• Leading iHV operations:

o Senior responsibility for administrative, legal, and compliance functions, ensuring smooth operations. This will include management of our Emsworth Office, IT and risks, supporting business planning and change management.

o Lead the operational change for a new Customer Relationship Management (CRM) system and website. iHV Project Lead working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification.

o Working closely with our part-time Head of HR, supporting the senior management team and line managers with HR matters, including recruitment.

o Line management responsibilities of designated staff in the corporate team, supporting business administration.

o Working with the CEO to ensure good governance of Board-related matters, collating Board papers and attending quarterly Board meetings.

Key areas of responsibility:

Business and financial management:

• Maintain and develop robust quality assurance processes for income and expenditure, working with our CEO and accountants, to ensure all financial and reputational risks are effectively managed.
• Ensure effective financial processes across the iHV, with systems in place for invoicing, managing iHV payments and standing orders, and chasing outstanding payments and debtors.
• Build departmental budgets, supporting leads with forecasting, budget tracking, monthly monitoring (management accounts are produced by our independent accountants) to inform workforce planning.
• Work with department leads to prepare budgets for tenders and project/ research grant applications, including determining when VAT is applicable.
• Process invoices, iHV card payments, direct debits, standing orders, expense claims forms and ordering of office supplies, with support from the Corporate Team Administrator.
• Support leads to manage contracting, invoicing and reporting to external funders in accordance with funder requirements. Ensure all new funding streams and other costs are accurately recorded by the accountants.
• Ensure management of the corporate member joiners to the organisation, including invoicing and setting up a process for re-invoicing.
• Work closely with the external accountants to provide information on monthly suspense, debtors, mis-postings and general queries in relation to iHV finance. Ensure the iHV’s reconciliation and remittance records are updated weekly.
• Ensure all financial documentation is available for scrutiny as required, including support for annual financial audit by independent auditors.
• Make recommendations, provide advice, and prepare strategic reports and briefings as required.

Operational Management and Governance:

• Support the CEO and department leads in managing human resources, risk management, quality assurance, operational change, and board functions.
• Support iHV business planning and the development of key objectives and priorities for the corporate Team (in partnership with the CEO and other leads within the corporate team).
• Oversee the operational needs of the Institute – supporting leads within the organisation with workflow mapping, business continuity and planning to support matrix working across the organisation.
• Recording and monitoring of business risks across the organisation to enable risk management, reporting to the Board and providing support in association with the CEO.
• Support the board, providing secretariat functions to board meetings, including ensuring all papers are provided on time, managing sensitive information, and taking board minutes.
• Work with the CEO to develop, coordinate and implement organisational policies throughout the Institute.
• Support the CEO with reporting to the Charity Commission/ Companies House and ensuring that the organisation’s charitable obligations are met. Work with external auditors to deliver the annual audits; and ensure that the relevant documentation is held in line with requirements, is available for external auditing, and the delivery of audit recommendations are tracked.
• Support Health & Safety risk management, ensuring risk assessments are in place, processes and policies are up to date, and staff are trained and informed with any changes.

Information Technology

• Management of robust administration and business support systems, including negotiation and management of IT agreements, subscriptions, licences and contracts as required, providing recommendations for improvements and efficiencies to the CEO.
• Facilities management of required IT and infrastructure to include details of equipment held and provision of Microsoft/ other required licences.
• Liaise and schedule work to be undertaken under external IT support contract.
• Lead operational change for new Customer Relationship Management (CRM) system and website – working with a dedicated project manager who has scoped our organisational requirements (almost completed), to finalise the invitation to tender (ITT), manage the procurement process, evaluate submissions with a small in-house change team at the iHV, and make recommendations to the board. The postholder will lead the project for the iHV, working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification and is robustly tested before launching.
• Information management and analysis to highlight issues/ risks and support decision making – work with Head of HR to ensure iHV compliance with GDPR.

Human Resources

• Management of our Emsworth office with line management responsibility for a small number of designated staff in the corporate team who support business management (currently the Corporate Team Administrator), supporting the delivery of team objectives within the iHV Business Plan.
• Support, motivate and develop staff, managing direct reports’ annual performance development review (PDR) and performance management, if required.
• Work closely with the Head of HR to make sure that good employment practices are universally embedded operationally within the iHV.
• Support staff recruitment and the induction of new staff; provide advice to staff on corporate policies and procedures and communicate changes.
• Support the Performance Development review process for the iHV, collating 360 feedback for iHV employees where requested, and maintaining records for annual PDR outcomes.
• Maintain oversight of the recording of annual leave with the Corporate Team Administrator, Head of HR, and department leads.
• Provide operational leadership and management for team awayday (leading a small team to plan this each year), to support team building and staff development.

Other:

• Have an excellent professional working relationship with colleagues to deliver corporate goals and objectives in line with iHV Vision and Values.
• Help at iHV conference and events, working with our Events Manager and overseeing the work of the Corporate Administrator to ensure that venues, travel, accommodation and materials are booked and delivered on time.
• To participate in all mandatory and individual training as required. To highlight their learning and development needs to the CEO on induction, at the annual PDR, and as needed, to ensure capability to deliver key role functions.

NB

▪ The above is only an outline of the tasks and responsibilities required of the role. You will carry out any other duties as may reasonably be required by your line manager.

▪ The iHV is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

Person Specification

Qualifications (Essential)

• High level of numeracy, literacy, and IT skills.
• Degree in business administration or related field, or equivalent qualification/ postgrad evidence of additional training/courses undertaken.
• Programme Management qualification (PRINCE2, AGILE or equivalent).

Experience (Essential)

• Proven work experience as Operations/Finance Manager or similar role. Prior experience of strengthening organisational effectiveness.
• Significant experience of budgeting, financial management, contract management and forecasting.
• Experience of operational and staff management.

Experience (Desirable)

• Experience in the IT industry and/ or healthcare.
• Previous experience working for a membership organisation.
• Previous experience working for a charity.
• Experience of Charity Accounting

Skills, Ability, Knowledge (Essential)

• A self-starter with the ability to work on their own initiative, work within deadlines, managing multiple and competing tasks.
• Working knowledge and skills in the use of business and financial principles and systems.
• Excellent IT skills – experience of workingwith a range of IT systems and project software. Familiar with Xero, Stripe, PayPal, GoCardless, Asperato or related financial software systems including purchasing, invoicing, reconciliation, debt rectification and financial reporting.
• Outstanding organisational, strategic thinking and problemsolving skills – ability to anticipate and resolve problems before they arise and respond to sudden unexpected demands. The ability to analyse complex facts and situations and develop a range of options.
• The ability to communicate effectively, including excellent oral and written skills and the ability to negotiate on difficult and controversial issues including performance and change.

Skills, Ability, Knowledge (Desirable)

• Familiar with SalesForce, Customer Relationship Management (CRM) systems and their capabilities.

Personal Attributes (Essential)

• Commitment to teamworking, and respect and consideration for the skills of others. Personal drive, energy, and enthusiasm for new challenges.

Behaviours and Values (Essential)

• Commitment to and focused on quality, promoting high standards in all they do.
• Values diversity and difference, operates with integrity and openness.

Behaviours and Values (Desirable)

• Actively develops themselves and supports others to do the same.

Other (Essential)

• Ability to work flexibly to meet the needs of the role.
• Able to attend meetings and events around the UK as required.
• Flexibility in supporting other iHV administration requirements on occasions.

Other (Desirable)

• Interest in working in the charitable sector to improve children’s lives.

The Partnership Manager role will report to the CEO and sit within the Business Development Team.

The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.

You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.

The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.

In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.

Essential Experience

• Have a minimum 5 years sales and client relationship experience

• Proven success in a similar role, with a track record of securing income through multi-year partnerships

• Strong relationship management skills, particularly within the education and/or corporate sector.

• Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output

• Ability to think strategically and identify new opportunities and initiatives to grow the business

• Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.

• Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels

• Experience working in a fast-paced environment and working independently to find solutions to problems

Karibuni Children, a UK registered charity, works to help Kenyan children from some of the poorest backgrounds, to fulfil their potential and release themselves from the cycle of poverty. At any one time, we are supporting around 700 children across Kenya and our aim is to walk with the children through their whole education.  In addition to providing financial support to enable children to attend high-quality educational institutes, we work to reduce other barriers that may prevent those living below the poverty line from maximising their educational potential. This includes provision of nutritious school meals, school uniforms and shoes, learning equipment and feminine hygiene products.  We also support initiatives focused on the empowerment of the wider family unit of each supported child, such as providing workshops on parenting skills, sustainable food production, nutrition, entrepreneurship, and business skills. To further support this, we work with our partners on infrastructure development projects which have the potential to transform the local community and deliver increased self-sufficiency and sustainability.

The charity is seeking to recruit a UK Operations Manager to support the programme of work.  The successful candidate will be one of only two paid employees, working with the Trustees to lead the charity through the next phase of its development. 

Job Description

Salary: up to £30,000 – 34,000 full time equivalent depending on experience.

Contract: Permanent / Part Time (30 hours per week)
This role is envisaged as permanent part time for 30 hours per week over a minimum of four days. However there is some flexibility in this, and consideration will be given to applicants either looking for a full time role or who can offer a minimum of 24 hours over 3 days per week. This can be discussed at interview.   

Location:The role is currently based at the Stoke Mandeville office, but this environment is shared with another charity and is not always conducive to office working. There will therefore be the opportunity for a significant element of home-based work as appropriate.

Reporting to: Board Chair. Working closely with: Chair of Fundraising Committee (Trustee position), wider Trustee team, Trust Fundraising Manager, and Kenya partner projects

Direct reports: None Currently.

Annual leave: 25 days + 8 Bank Holidays

Pension: 4% (with employee contribution of 4%)

Role purpose:

To manage the UK Office activities and support Trustees in administrative tasks relating to Fundraising, Finance and Operational matters.

Key work areas and tasks:

a) To provide high quality administrative support to key functional areas such as Fundraising, Finance and Operations, ensuring that UK processes are fit for purpose to support the long-term goals of the charity.

b) To ensure the effective day-to-day running of the Karibuni Children Office, based in Stoke Mandeville, Bucks.

c) To oversee management of the new Salesforce donor database, and other IT systems (Microsoft & Google) in use by Karibuni Children and to ensure that the systems provide effective support to all functions of the charity.

d) To oversee the management of the charity website and social media channels, maximising the effectiveness of these channels to raise awareness of charity activities and raise donor funds.

e) To participate in the recruitment of volunteers

f) To promote and actively support Karibuni Children’s fundraising activities and events, taking the lead in the organisation of agreed major events.

g) To provide effective support to Trustees, Staff and Volunteers in all areas of the organisation’s activities

JOB RESPONSIBILITIES

Unless otherwise stated, the term "staff" will include any paid staff and volunteers. Following are the key tasks that the successful candidate will be expected to perform:

Administration & Operations

● Develop and maintain effective and efficient administrative systems

● Ensure compliance with health and safety legislation, policies, procedures and guidelines with regard to staff, equipment and premises

● Provide support to all IT (Microsoft & Google) and CRM (Salesforce) users and ensure data integrity and reconciliation to other systems

● Maintain staff records and contact lists, ensure good HR policies and practices are maintained.

● Create and maintain an asset register for all Karibuni owned items

● Assist the Governance and Risk sub-committee in any matters relating to Karibuni Children risk management

 Finance

● Assist the Finance and Operations sub-committee in any matters relating to Karibuni Children finances

● Carry out bookkeeping activities, creating banking schedules and ensuring that all cash and cheques received are banked within agreed timescales

● Oversee Gift Aid claims and ensure that compliance with regulations is maintained

● Assist volunteer Treasurer with preparation of management accounts as necessary

● Maintain records for restricted and designated funds, reconcile Charity Gifts income and other income sources.

 Fundraising

● Ensure postings to CRM are accurate and reconcile to financial systems

● Manage receipts from online sites and ensure that CRM system is updated accordingly

● Ensure that all donations are appropriately acknowledged

● Organise and manage Karibuni’s own-organised fundraising events, marketing events on internal and external platforms, registering participants, overseeing risk assessments, and maintaining related records.

● Provide a focal point for 3rd party fundraising events, ensuring proper communication and recording
(Pending the ongoing automation of some of these processes, there is the option for them to be delegated to a part time bookkeeper)

 Marketing & Communications

● Make updates to the charity website and social media channels

● Design and publish the bi-annual print and email newsletter including writing and collating stories and images.

● Write and publish regular email communications to supporters.

Other duties and responsibilities

● Promote the Vision, Mission and Core Values of Karibuni Children

● Operate within Charity Law and Data Protection Law and adhere to the Code of Fundraising Practice

● Manage systems and processes to ensure adherence to data privacy legislation

● Carry out any other tasks appropriate to the grade and nature of the role to ensure the effective delivery and development of the Karibuni Children’s work, as agreed with the Board Chair

PERSON SPECIFICATION

REQUIRED

● Empathy with the Vision, Mission and Core Values of Karibuni Children and a commitment to work to the highest standards of integrity.

● Appropriate technology skills, with the ability to manage a small estate of IT equipment.

● Good financial knowledge and awareness. Ability to analyse and interpret a variety of data and produce insightful management information

● The ability to monitor and maintain personal performance against agreed targets

● Good organisational skills including the ability to plan and arrange own work

● Effective written and oral communication skills

● Willingness occasionally to work outside of usual office hours

● Enhanced DBS check

PREFERRED

● Experience in the Voluntary or other regulated sector, preferably in an administrative, events management, fundraising and/or IT support capacity

● An understanding and interest in international development is desirable

● Awareness of key Charity Commission guidance

● Experience in finance and bookkeeping processes

● Experience in fundraising

● Experience in events management

● Experience designing and managing operational processes and control frameworks. Ability to develop, monitor and maintain quality standards.

● Project Management skills are desirable

● Good understanding of Microsoft 365

● Experience of solving data issues and report writing within a fundraising CRM system

● Knowledge of Data Protection legislation and ability to implement changes required by GDPR

How to Apply

Please send a copy of your CV and a supporting statement demonstrating how you meet the person specification and what attracts you to this role. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.

Application deadline: Friday 17th May 2024

Initial interviews will take place week commencing 27th May 2024

Empower Change: Lead operations at a purpose driven, people focused Charity as our new Operations Manager

About Hearts Together

Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.

Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.

Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.

At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.

The role of Operations Manager sits within the Management Team.

The Role

The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.

This role involves:

• Oversight and responsibility for the day-to-day delivery of guest services
• Line management and HR responsibility for the operational team
• Oversight and responsibility for health and safety organisation-wide
• Implementation and delivery of new guest services
• Review and development of existing guest services
• IT/technical responsibility – system admin/super-user
• Reporting and responsibility for specific budgets
• Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
• Impact and outcome tracking/reporting
• Training/mentoring/performance management
• Support with grant application preparation and reporting
• Deputising for the CEO in operational matters
• Facilities/estates management
• Stakeholder engagement/relationship management
• Events organisation/support
• Representing Hearts Together externally at networking events, including occasional evening work.
• Travel as required to meet with supporters, beneficiaries and key stakeholders.

Person Specification:

Essential Requirements:

• Strong HR background in terms of leading others and managing HR matters/employee relations
• Demonstrable experience of working to targets and delivering quality outputs collaboratively with others
• Confident and sophisticated communicator
• Strong customer/supporter focus, with excellent interpersonal skills
• The ability to manage conflicting priorities in a fast-paced customer focused environment
• Financial and business acumen – ability to draft budgets, report on variances and interpret financial data
• Strong report writing skills
• Knowledge and experience of facilities management and health and safety, including food hygiene, risk assessments and policy writing
• Confident and proficient in the use of IT systems as a user admin/super-user level
• Highly motivated, with a strong work ethic
• A team player, happy working within a ‘flat’ hierarchy

Desirable Requirements:

• An undergraduate degree or professional qualification in a relevant field
• Experience within the Charity sector
• Experience of hotel/hospitality management
• Experience within the health/social care sector

Employee Benefits:

• Enhanced annual leave
• Employee discounts
• Health insurance
• Mental wellbeing support
• Holiday purchase scheme
• Free tea and coffee
• Training opportunities

Location: Home based with UK-wide travel, as required/on occasion

Contract details: Fixed term contract for 12 months (possibility to extend)

Salary: £40,000-£45,000 per annum

Hours: Full-time

Directorate:​Strategy, Insight and Portfolio​

Reporting to: Head of Commercial & Events

Responsible for: N/A

The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.

The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects. 

To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity. 

Who are we looking for:

The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.

You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.

You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.

You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.

What you will be doing: 

Main Role Responsibilities

• To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary. 
• To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.
• To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities. 
• Measure and evaluate the success of the commercial strategy business development and income generation workstreams.
• To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations.
• To continually be researching new business opportunities for specific target markets. 
• To develop new corporate partnerships through relationship building.
• To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.
• Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.
• Act as liaison and first point of contact for commercial enquiries into the NFCC and  dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere. 
• To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.
• Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders. 
• Establish and maintain management processes and systems that provide for clear and understandable management information. 

How to apply:

Please apply using your CV and a supporting statement via the NFCC websitev by 14th May 2024.

Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

We are seeking a dedicated and experienced operations manager to join our team. We are looking for someone who will help strengthen the foundations of our organisation, as well as help us expand our growing network of partner organisations across the UK. 

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO to help build the operational structure of Big Green Heart, and support its day-to-day operations. 

You will also facilitate the national deployment of Big Green Heart workshops across the UK, and will work with the CEO and trustees to implement the strategy needed to upscale the work of Big Green Heart. 

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JOB TITLE: Operations Manager

SALARY: £27,000 - £30,000 / year,  FTE

LOCATION: Remote

FT / PT: Part Time

HOURS: Approx 16 hours per week.  The hours will be flexible and may include evenings and weekends.

ANNUAL LEAVE: 25 days pro rata

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RESPONSIBILITIES

• You will develop and implement operational policies, procedures and systems to improve efficiency and effectiveness of the organisation.

• You will monitor and evaluate the operational performance of the organisation, identifying areas for improvement and implementing solutions.

• You will manage the operational activity of our Big Green Heart experience days, supporting the CEO in the delivery of them. 

• You will work closely with our partner organisations who are using the Big Green Heart model, ensuring that the high standards and values of our teaching are maintained.

• You will also work with the Big Green Heart team to onboard new partner organisations. You will work with them to understand their needs and secure buy-in. 

• You will collaborate with the trustees, who also contribute to tasks linked with Big Green Heart's development. 

• You will manage the budgeting and financial planning processes, working closely with the Treasurer.

• You will be trained as a Big Green Heart facilitator with an expectation that you may be needed to facilitate a workshop during your time at the organisation.

• You will participate in professional and networking events related to Big Green Heart’s field of intervention.

• You will support staff members, trustees and volunteers, providing guidance and training in the operations of the charity as needed.

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NECESSARY REQUIREMENTS

• At least two years experience in operations management, preferably within the charity sector. 

• A self motivated individual, capable of independent working.

• Ability to translate vision into a working practice. 

• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal abilities, with the capacity to work collaboratively with a diverse range of stakeholders.

• Familiarity with budgeting and financial management processes.

• Proficiency in Microsoft Office and other relevant software applications.

• Commitment to the mission and values of the Big Green Heart.

DESIRABLE REQUIREMENTS

• Experience of working in a start-up environment, supporting the operational needs of a fledgling organisation. 

• Familiarity with using KNACK database.

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The Big Green Heart recognises the need to provide a safe and caring environment for children, young people and vulnerable adults. As part of our safeguarding policy we will require any successful applicant to complete disclosure checks and obtain an enhanced DBS certificate. 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 of the Equality Act 2010.

Please note that we can only consider applications from candidates who have the legal right to work in the UK.

Bladder Health UK (BHUK) is a small national charity that has developed significantly over the last 10 years. We are now looking for a part-time charity manager who can continue this journey. The role gives a rare opportunity to someone who is enthusiastic to make a difference in this unique space and have a significant impact on both sufferers and healthcare professionals. As charity manager you will need a varied skillset including being able to build and nurture relationships, manage a small team of staff, develop new income streams, create, and develop imaginative projects and use innovative technology to boost the aims and objectives of the charity.

What you would do

Account management of existing and new relationships in the charity sector. • Research and write grant applications. • Support in making decisions and advise on the charity spend. • Work with the BHUK team to tell the story of ‘Bladder Health UK’ via its communication channels. • Support hosting and organising charity events. • Manage the general cashflow for the charity including reporting from a finance perspective. • Work on a multitude of projects throughout the year. • Outreach to relevant charities that the charity wants to work with and build long lasting, meaningful relationships with them. •. • Maintain all contracts, mailing lists, ensuring IT systems are kept up to date, and are compliant. • Manage ongoing governance of the charity, including developing and maintaining policy documents such as our grant making policy, conflict of interest processes, procedures and register, risk management policy and register. • Maintain charity commission register records. You will also be expected to be able to provide and present regular reports to the Trustees on the finance and operational activity of the charity.

To succeed in this post, it is essential that you have:

• Have been involved in charity campaign work previously.
• Have experience in charity operations and governance. 
• Have sales /marketing/fundraising experience.
• Be able to multi-task in a busy environment.
• Can demonstrate effective communication skills with ability to liaise with different audiences and be effective at developing long-lasting relationships.
• Evidence that you are highly organised and great with time management.
• Have experience developing social media, websites, and webinars to promote, inform and educate.

It would be desirable that you:

• Have either a clinical background or experience in urology issues.
• Are passionate about making a difference and are willing to understand how amazing our members, volunteers and supporters are.

New Routes Integration

Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.

 Principle purpose of the post:

The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely. 

The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.

The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.

In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.

The Operations Manager will provide support and deputise for the Chief Executive when required.  The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.

Please see the attached Job Description and Person Specification.  If you are committed to improving the lives of marginalised communities, we would love to hear from you.  If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.

The West Midlands Historic Buildings Trust is seeking to employ a Heritage Assistant for current and future projects led by WMHBT, CoWRBPT, or WBPT. Reporting to the relevant Project Organiser and line managed by the Administrative Manager, the role will support the Trustees of the three Trusts with administration, finance and communications tasks linked to live projects being developed by any of the three Trusts.

This is an exciting opportunity to join a small friendly team, working in a flexible hybrid role, mainly home-based with occasional office-based team sessions at the Trust’s office, attending meetings and events at project locations. The organization you will be joining is an experienced heritage Trust held in high regard, with a successful track record in working with local communities in rescuing historic buildings.