International Development Jobs in Greater London
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Enjoy order and helping maintain records and systems? Do you have a passion for administration and want to help play a pivotal role in helping an organisation maintain high standards? Then Compliance may be for you.
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
Due to continued growth, we are seeking a Compliance Officer to support the administration of compliance and quality management related activities across the organisation.
As our Compliance Officer, you will play an essential role in ensuring the organisation adheres to its standard operating procedures and processes and will become a super user of our new eQMS (electronic quality management system) to monitor and maintain compliance records. The role will be varied and offer the opportunity to support the Compliance manager with compliance related projects and work across different departments to help encourage a compliant mindset across the organisation. Full training will be provided.
Person Specification
- Experience of administration and record keeping to a high standard
- IT literate in all major MS Office applications
- Highly organised, efficient and self-motivated
- Excellent written communication skills
- Strong interpersonal skills and ability to adapt as part of a small team
- Excellent analytical and problem-solving abilities
- Committed to IHP's Christian Ethos and Values
The following would be desirable:
- Previous experience in a legal or compliance role
- Experience with Compliance Management Software
For further details regarding responsibilities and person specification, please see the job description.
IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate.
Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.
Applicants must have the legal right to work in the UK.
IHP Staff Benefits
- 25 days annual leave plus bank holidays (pro-rated if part-time)
- Specsavers eyecare vouchers
- Life Insurance and Critical Illness Cover
- Health and wellbeing support via Unum help@hand app
- Bike2work scheme
- Training and development opportunities
- Hybrid working/Modern office near Chancery Lane tube station
We have an active Equality, Diversity and Inclusion staff working group. Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.
Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!
1st Stage interviews will take place remotely via MS Teams week commencing 21st October.
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered. If you require any support with your application please call the IHP Office and select Option 2.
Applications will be reviewed at the closing date and 1st round interviews will take place w/c 21st October. Please submit your application at the earliest opportunity.
We want to see a world in which all suffering due to lack of healthcare is eradicated.
The client requests no contact from agencies or media sales.
To support the Programme Finance Manager in running efficient and effective programme financial accounting, programme financial management and programme financial reporting processes in relation to AKF (UK)’s programmes and grants. To provide support to the full life cycle of grants: from donor concept notes/proposals to final reports. To maintain a close working relationship with AKF (UK) finance and programme teams and relevant staff from across the Aga Khan Development Network (AKDN) agencies and external donors as required.
Programme financial planning, management and reporting
In close consultation with the programmes/partnerships team:
• Support the design and implementation of effective quality controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools
• Monitor spending and activity implementation and ensure regular scheduling of grants management meetings, alerting the Programme Finance Manager and Programmes/Partnerships team about significant under or overspend on a timely basis
• Maintain internal tools that track active grants, cost recoveries and cash balances and ensure they are kept up-to date
• Maintain internal tools tracking pipeline and secured funding (Awards Information Management System -AIMS) and ensure they are kept up-to-date
• Prepare financial information for internal reporting purposes, including (but not limited to) the quarterly CEO report, monthly dashboard and quarterly cash balances (co-finance) report.
Grants management and compliance
• Maintain the grants management tracker so that grants are properly recorded and monitored, ensuring that input from the Programmes/Partnerships team and the Programme Finance Manager are incorporated on a timely basis
• Undertake administrative tasks related to grants, including setting up of grant codes (pipeline and secured), collecting and forwarding information to different units and executing follow up tasks as required
• Review budgets for concepts/proposals, ensuring the inclusion of AKF(UK) costs, make recommendations for improvements and liaise with the programme/partnerships team and field units to ensure these are complete, accurate, consistent with the narrative, compliant with donor requirements, and correctly formatted for presentation to donors
• Support the preparation, review and submission process for donor financial (and narrative as relevant, e.g. ECHO) reports to ensure compliance with donor requirements; ensure reports are produced on time to a high standard and are consistent with the narrative
• Ensure timely submission of cash requests as required by donor contracts and internal sub-grant agreements
• Prepare donor and internal sub-grant agreements with AKDN agencies, field units, and implementing partners, including (but not limited to) those with co-financing
• Ensure that donor and AKDN rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular reporting, engagement with the field, and remote spot checks
• Carry out monitoring visits and audits on specific projects as necessary
• Assist in the preparation, support, and follow up of internal or external grant audits and expenditure verifications of AKDN field units, including direct liaison with auditors as required, and ensure that management (programmes and finance) is apprised, including through maintaining and updating the audit and disallowance summary
• Develop and deliver relevant training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff; act as a resource for agencies/field units on donor regulations and compliance
• Ensure all AKF (UK) direct grants are reflected on the IATI system, and update the required information on a quarterly basis
Audit, internal controls and risk
• Contribute on programme finance to all audits and statutory compliance in line with UK and AKF/AKDN regulations and compliance requirements
• In collaboration with field units, prepare due diligence assessments for potential new partners or donors and ensure these are refreshed periodically
• Troubleshoot financial, donor compliance and procurement-related queries identified through monitoring grants or as raised by management or field units
Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations. The role will involve travel to countries in which we operate grants. Normally this could be 2 – 3 trips per year.
Qualifications
• CCAB qualified accountant (desirable).
Experience
• 3 years relevant experience in financial accounting and financial reporting
• Experience of designing and managing effective administrative systems and procedures
• Experience of budgeting, forecasting and cash-flow management
• Experience working in international organisations or donor agencies including field-level implementation highly desirable
• Experience working with EC, ECHO, DFID or equivalent and familiarity with the various compliance rules and regulations highly desirable
Skills
• Good interpersonal, customer care and liaison skills with a wide range of stakeholders
• First rate oral and written communication skills
• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines
• Ability to problem solve, working with both internal and external stakeholders to deliver results
• Ability to work in a multi-institution network within a multi-cultural environment
• Fluent in oral and written English
• Proficient in all Microsoft Office applications, especially Excel
• Excellent numeracy, financial analysis, and financial presentation skills
• Ability to synthesise complex operational and financial details for reporting and presentation
Knowledge
• Broad understanding and experience of development issues and organisations
• Understanding of and appreciation for ADKN’s goals, values and ethics
• Knowledge of charity accounting
Application Details:
• Must have right to work in the UK
• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
• Closing Date: 30th September 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Al Basar International Foundation (BIF):
Al Basar International Foundation (BIF) is a not-for-profit organisation committed to the prevention and treatment of avoidable blindness, focusing on underserved communities worldwide. As part of our vision to expand and grow our impact, we are seeking highly skilled and experienced bid writers, either individuals or agencies, to help us secure funding from a diverse portfolio of donors. This will be crucial in supporting the expansion of our programs, increasing our capacity to deliver sight-saving treatments, and advancing our mission of sight loss prevention.
Objectives of the Assignment
The primary objective of this assignment is to engage bid writers who will:
- Identify funding opportunities from diverse sources, including istitutional donors, foundations, trusts, government programs, and international agencies.
- Develop and write high-quality, persuasive funding proposals that align with BIF’s mission and strategic objectives.
- Support the submission of competitive bids in a timely and organised manner.
- Assist in expanding our network of funders and establishing relationships with new donors.
Scope of Work
The bid writers will be responsible for:
- Conducting research to identify relevant funding opportunities aligned BIF’s strategic goals and programs.
- Writing compelling and comprehensive grant proposals, ensuring alignment with the funder's requirements and expectations.
- Collaborating with internal teams to gather all necessary information for each proposal, including program details, budgets, and impact metrics.
- Assisting in the development of proposal budgets in accordance with donor requirements and BIF’s financial guidelines.
- Coordinating and managing the submission process, ensuring all deadlines are met.
- Providing follow-up communications with donors as needed to clarify details or provide additional information.
Deliverables
- List of relevant funding opportunities and donors.
- Completed grant applications and proposals, submitted on time.
- Documentation of follow-up actions, communications with donors, and outcomes of bid submissions.
- Develop standalone, reusable proposal that can be adapted for different funding opportunities, ensuring efficiency in future applications.
Requirements
The ideal candidate (individual or agency) should possess:
- Proven experience in writing successful grant applications and funding proposals for not-for-profits.
- Strong research skills, with the ability to identify suitable funding opportunities across different sectors.
- Exceptional writing and editing skills, with a track record of creating compelling narratives tailored to funders' requirements.
- Knowledge of the healthcare, blindness prevention, or international development sectors is highly desirable.
- Excellent organisational skills with the ability to manage multiple deadlines and submissions simultaneously.
Duration of the Assignment
This will be an ongoing consultancy contract, subject to periodic performance reviews. The duration will initially be six (6) months, with the possibility of extension based on performance and funding outcomes.
Fee Structure
The daily rate is negotiable, based on the experience and qualifications of the bid writer. Additionally, there is the possibility of a commission or performance-based incentive for successfully securing large grants. This will be agreed upon in the contract negotiations.
Submission Process
Interested individuals or agencies are invited to submit the following documents:
- A cover letter expressing your interest in the role and how your experience aligns with the requirements.
- Examples of previous successful bids written.
- CV or organisational profile (in the case of agencies), detailing relevant experience.
- Proposed fee structure or daily rate for services.
Application Deadline
All submissions should be sent by 17th of October.
After receiving the applications, shortlisted candidates will be invited to participate in an interview to further discuss their experience and suitability for the role. The interview process will also allow for clarification of expectations, deliverables, and compensation terms.
We look forward to receiving your proposals and working with talented bid writers to take Al Basar International Foundation to the next stage of its journey in preventing sight loss globally.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Permanent role, full time 35 hours per week. Salary between £30000.00 - £33000.00 per annum
Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.
Mothers’ Union, founded in 1876 is a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.
Why work for us
Mothers’ Union is committed to supporting international development initiatives that empower communities and improve lives. We work in three key areas, Gender, peace and safety and livelihoods, and use the asset based community led approach . We are looking for a dedicated Global Programmes Officer to run a small portfolio of projects and support our project management system. This role will also be crucial in helping our Programme Managers by taking on routine tasks and ensuring the smooth and strategic operation of both new and existing projects.
Job Summary
The Global Programmes Officer will play a key role in supporting the entire project management process within the organisation, whilst taking the lead with a small portfolio of projects, from assisting with the application for new projects, to the reporting and follow-up of ongoing projects and programmes,. This position requires some basic programme management experience, excellent organizational skills, attention to detail, and the ability to work collaboratively with the team. It is a great opportunity for an individual to build on existing programme experience.
Please refer our job description for more details.
Benefits
- 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
- Employer pension contribution of 6.5%.
- Enhanced maternity, paternity and adoption pay.
- Two volunteering days per calendar year.
- One away day per calendar year.
- Enhanced sick pay.
- Bereavement leave & Compassionate leave
- Season ticket loan.
- Cycle to work scheme.
- Employee assistance programme.
- Eye care voucher and an allowance towards glasses.
Work Location/Hybrid Working Pattern
This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.
How to Apply
If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.
Please note – only applications with a cover letter, alongside a CV, will be considered.
Application Deadline
The closing date for applications is 27 September 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
As the Business Development specialist, you will be taking on a leadership role in the organisations plans for seeking growth in new markets through institutional relationships. These include (but are not limited to): the Middle East (Qatar, UAE, Saudi Arabia and Kuwait), Canada, and Europe. This is a senior technical position that performs a variety of complex business development work across the organisation.
About the Role:
- Develop donor and new market engagement strategies and associated implementation plans
- Engage internal and external senior stakeholders, influencing as needed to ensure that your team can maximise all opportunities.
- Engage, build and manage relationships with targeted donors in new selected markets. Coordinate efforts with other team members responsible for income generation from Trusts and Foundations, corporate donors, and high-net worth donors.
- Lead a comprehensive donor scoping and mapping exercise for donors in targeted new market. Continuously, update this mapping document based on engagement with prospective donors.
- Identify and track relevant upcoming funding opportunities – through advance intelligence gathering, partner relationships, and other available resources
- Provide grant management oversight on portfolio of grants funded by new Market donors and serve as primarily focal point for donor communications.
About You:
To be successful in this role you will need:
- Postgraduate degree in international development, sustainable livelihoods, humanitarianism, programme management, or equivalent.
- Understanding of development programmes design, implementation and evaluation.
- Knowledge of overseas markets and/or experience of successfully fundraising in a different market to the UK. Experience with Middle Eastern Donors is highly desirable.
- Experience of successfully fundraising and dealing with institutional donors and international donors, with a focus on Trusts and Foundations.
- Excellent technical skills in writing, editing, formatting, research, negotiation, and verbal communications.
- Excellent networking and influencing skills, both internal and external. Specifically experience of supporting cultural change within an organisation, influencing sideways and upwards to gain buy in and active support from senior staff as needed.
Why you should apply:
As the Business Development Specialist, you will play a critical role to support and improve the dynamic programmatic portfolio that Muslim Aid implements globally. In this position, you will lead the organisation's plans for growth in new markets through institutional relationships, You will work closely with partners, country offices, and donors, contributing to improving systems within the department. If you are looking for a new challenge and want to grow, we would love to hear from you.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.
We are looking for a motivated, dynamic, passionate and experieinced person to join our team and take their seat at this table and take ownership of the fundraising function targeting the £10,000 plus market and by so doing, enable amazing change to happen.
Job Profile
Role Name: Trusts and Foundation Officer
Reports To: Managing Director, Livingstone Tanzania Trust
Hours 16 hours per week
Salary c£14,500 per annum (Full time c £34,000 per annum for 37.5 hrs per week)
Preferred Start date 13th January 2025
Location: Working from home, with occasional attendance in person
Summary
Livingstone Tanzania Trust (LTT) was set up in 2007. Our vision is to live in a world where every young person has access to a quality education. Our mission is to work in partnership with communities in Tanzania to address the barriers that prevent young people from accessing the quality education they need to reach their full educational potential. To achieve this, we focus on infrastructure and resource programmes, developing teachers’ competencies and addressing issues surrounding household poverty.
As a charity we aim to follow the principles and practices associated with coproduction where all stakeholders are engaged in the designing, fundraising, delivering, monitoring, evaluating, and learning. In this way we are all accountable.
In addition, as a charity, we aim to support our partners in Tanzania to reduce their dependence on us, which we achieve by building their skills to stand on their own feet. This requires us to share our knowledge and provide mentoring services as our partners grow
Working with a team of three LTT employees, as well as Trustees and supporters the key objectives of the Partnerships team is to:
- Support our ambitious vision: a quality, inclusive education for every child in Tanzania.
- Plan; manage; deliver; monitor and maintain oversight of LTT’s Trust and Foundation fundraising portfolio, activities and opportunities. Target is to raise in excess of £300,000 per annum from UK and International Trusts, Foundations, other Institutional Donors and individuals in 2025-6 and increase by £40,000 a year thereafter.
Responsibilities and Accountabilities
This position will focus on sourcing and developing potential national and international funders who provide single and multi-year grants in excess of £10,000 including those who do not accept unsolicited grants.
Duties include:
- Develop and manage opportunity pipelines of prospective funders, planning introductions.
- Write compelling, concise, well-presented, tailored approaches and grant applications in Word and Canva.
- Liaise with the Operations team, to gather the relevant information for grant applications (e.g. data, case studies, imagery etc).
- Ensure systems are kept up to date with all details of grant application documents, progress and outcomes and any other interactions with funders.
- Work with partners in Tanzania to offer them support and guidance
- Draft programme reports for projects for which you have raised funds.
- Contribute with other team members to the organisational budgeting process, by producing a detailed breakdown of opportunities and likelihood of success.
- Contribute to production of key external documents which may impact Trust and Foundation fundraising e.g. Annual Report & Accounts, Impact Report.
- Attend team meetings at least twice a year
- Attend relevant third-party events/training as required.
- Attend and assist with some LTT fundraising events.
- Other related duties as required.
Key Requirements
- Knowledgeable and passionate about International Development/Education
- Understanding and respectful of cultural differences.
- Minimum 3 years’ experience in a grant fundraising role, with a successful track record of regularly securing 4 and 5 figure grants.
- Knowledge of funding databases and other sources of potential funders.
- Ability to absorb, collate and organise large amounts of information from different sources/channels.
- Ability to select and distil programme information to develop a core message for target funders, aligned to their specific interests.
- Persuasive writing skills – weaving powerful stories with clear evidence of programme impacts.
- Strong IT literacy and adept in making funding applications online.
- Experience of developing fundraising budgets.
- Excellent organisational/planning skills.
- Networking skills.
- Willingness for occasional travel for meetings and events.
A fantastic opportunity has arisen for an Assistant Accountant with an international charity, on a full-time, permanent basis. As Assistant Accountant you will play an integral role in the Finance team and support the work of the Finance Manager and Director of Finance.
Please note, there is hybrid working in place with this organisation – you will only need to be in the office one day (Thursday) per week
As Assistant Accountant, you will:
- Assist the Finance Manager with the annual audit of group and subsidiary accounts within the required deadlines
- Assist the Finance Manager to prepare annual budgets and revised forecasts
- Assist the Finance Manager with the month end process & the preparation of the monthly management accounts
- Undertake ad hoc investigations into and analysis of accounts
The successful applicant will:
- Have demonstrable experience in finance within the charity sector, in a similar role
- Be part-qualified
- Have knowledge of the Charities Statement of Recommended Practice (SORP)
- Have good knowledge of accounting software and information systems
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.
STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK. We now have an exciting opportunity for Employment Advisors to join the STEP team, working remotely from home, providing employment support to refugee clients across the UK.
You will prepare clients for competitive employment and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of clients such as successful completion of training courses, voluntary and work placements and achieving sustaining paid employment.
This is a fixed term contract to March 2025.
About you
We are looking for candidates who have:
- Experience in successfully supporting refugees into sustainable employment
- Understanding the issues and challenges faced by unemployed people to finding work, including those whose first language is not English
- Experience of providing advice and guidance and supervising a caseload of clients
- Excellent communication skills
- Strong IT skills (CRM database, Microsoft Word, Outlook, Teams) and the ability to work remotely with confidence
- Cross-cultural sensitivity and the ability to work with clients with varying levels of English
- Competency in speaking another language is desirable e.g. Amharic, Arabic, Dari/Pashto, Dinka Farsi, Kurdish, Ormo, Somali, Tigrinya, Turkish
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
As this role has contact with vulnerable groups, it is subject to a satisfactory Disclosure and Barring Service (DBS) check and references.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.
To apply
Please upload your CV and a covering letter which outlines why this role appeals to you and the skills you have that will help you excel in this role.
Interviews will be held remotely on Thursday 26th and Friday 27th September
Bringing life-changing action to people in crisis around the world
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Background/IRC Summary:
The International Rescue Committee (IRC) helps people affected by humanitarian crises to survive, recover and rebuild their lives. We deliver lasting impact by providing health care, helping children learn, and empowering individuals and communities to become self-reliant, always with a focus on the outstanding needs of women and girls. Founded in 1933 at the call of Albert Einstein, we now work in over 40 crisis- affected countries as well as communities throughout Europe and the Americas.
Marketing & Mobilization (M&M), a part of External Relations (ER), is a dynamic team, tasked with overseeing and implementing communications and marketing, building the IRC’s global profile and brand, growing private revenue from deeper donor engagement and partnerships, and influencing our target audiences. In alignment with our Strategy100 commitments, M&M has launched bold multi-year campaigns that raise funding, profile and influence and will improve our share of voice and resonance in key geographies and globally.
The Content and Creative team, a part of M&M, consists of award-winning creative specialists and idea partners, developing powerful communications and experiences to engage audiences and deliver on ER ambitions and objectives. Using creative mediums such as visual design, video, stunts, events, and storytelling, they tap into the expertise and talents of colleagues across the organization.
Job Overview
The Video Editor will be responsible for post-production edits of video deliverables. The candidate must be a visual storyteller, capable of delivering compelling and engaging stories about the IRC’s response to emergencies and crises and the people who are impacted.
This position reports to the Associate Director of Content, collaborating with the Sr. Video Editor, video editor, freelance editors, and producers on editing and delivering video products that will be used for major integrated priorities and campaigns for all marketing efforts and audience segments.
Major Responsibilities
● Deliver finished video for various platforms and distribution needs, which includes editing together raw footage and audio, photo stills, graphics, adapting archival video, and versioning
● Collaborate with Content team, Creative & Content Studio, and stakeholders on creative idea pitches, and deliver on creative briefs
● Source broll for video projects, campaigns, external vendors and partners via internal library and paid footage
● Onboard vendors/freelancers/agencies
● Searching for stock music tracks based on references or direction
● Color correct footage
● Time manage assigned tasks
● Maintain and add to roster of vendor talent, including videographers, editors, sound engineers, graphic artists, narrators, translators, transcription services, musicians, colorists, coordinating with the content team
● Supports in storage and organization of all video content, backups, and gear updates/repairs/rentals meet, as well as procurement of new equipment meet standards, in collaboration with the Video Producer and Multimedia Producer
● Ensure videos meet brand guidelines
Job Requirements:
● Portfolio of work, including short-form social media videos, long-form documentary style, commercials, and/or fundraising appeals, etc.
● Use a variety of technical skills and software to complete production, including Final Cut Pro Adobe Premiere, and After Effects
● Experience in sound design, color correction/grading, video quality enhancement, and/or graphics/animation
● A problem solver who’s able to navigate complexity and ambiguity to get to the heart of and cultivate a great story
● Experience supporting projects and collaborating with multiple internal and external partners.
● Ability to take direction and work independently to bring the vision and story to life
● Ability to balance multiple projects on deadlines
● Strong attention to detail while balancing multiple projects simultaneously
● Proficient in non-fiction writing/journalism
● Excellent interpersonal skills
________________________________________
Candidates must have the right to work in the UK.
The application deadline is 2nd of October 2024.
IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.
Join Tearfund as an Evidence Communication Officer
Do you want to use your skills and expertise to help Tearfund make a meaningful difference in the fight against poverty?
We're looking for a talented individual to join our Impact Team, where you'll play a vital role in communicating the evidence of our work's impact to key donor audiences, including individual supporters, UK churches, trusts & foundations, and institutional donors.
As part of this dynamic team, you'll bring data and evidence to life through compelling content, helping us inspire and inform our donors.
Key Responsibilities:
- Work with evidence and data to produce clear, engaging content tailored to a range of audiences
- Collaborate with various teams to improve how we communicate the impact of our projects and initiatives
- Contribute to shaping the way Tearfund shares stories of change with donors, churches, and partners
About You:
We're looking for someone who thrives on working with data and enjoys transforming complex information into captivating narratives. You'll need:
- Strong analytical skills and a keen eye for detail
- Excellent written communication skills with the ability to present data clearly and creatively
- A passion for storytelling through evidence and primary research
Essential Experience:
- Conducting evaluations, impact assessments, or primary research
- Summarising data and evidence for non-expert audiences
- Writing engaging and creative content
Knowledge and Understanding:
- Understanding of donor audiences such as UK churches, trusts & foundations, and institutional donors
- Understanding in analysing datasets and appraising evidence
If this sounds like you, we would love to hear from you! You could be the new Evidence Communication Officer at Tearfund.
All applicants must be committed to Tearfund's Christian values.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Better Cotton makes cotton better for the farmers who produce it and for all those who have a stake in the future of the cotton industry. Today almost a quarter of the world’s cotton is produced under the Better Cotton Standard, and 2.2million cotton farmers have been trained in sustainable farming practices and are licensed to grow Better Cotton. A lot of this work is funded by the brilliant efforts of the fundraising and development team, and Prospectus is pleased to be partnering with them to recruit a new Fundraising and Partnerships Coordinator – Social Impact.
The Coordinator will drive revenue in support of ongoing success and growth of Better Cotton globally. The role will be responsible for growing income from institutional partners, corporates, and philanthropists and will line manage a Fundraising and Partnerships Officer too. In collaboration with the Programme Funding Manager and Director of Development, you will hyper-focus on social impact funding and will work closely with relevant thematic leads and country teams for proposal design, coordination and reporting of funded projects.
The selected candidate will have effective fundraising management and planning skills and excellent writing skills that have resulted in successful proposals. You will have a good understanding of the current donor landscape and fundraising environment – ideally in social impact – and will have good experience in project design with a facilitative approach to meet both farmer needs and donor expectations.
If you have any disability and would like assistance with completing an application then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date for applications: 16 October 2024, 23:59 (BST)
Organisation: Scriptoria Sustainable Development Solutions
Contract: Full time, permanent
Location: Flexible (UK only): remote and/or London office, plus possible business travel
Salary: £35,000
Start date: ASAP
Are you a friendly and outgoing communications professional interested in working for the Communications Services team in a value-driven company that’s focused on doing good? If you’re creative and highly organised with demonstrated experience producing first-class social media and online digital/video content, and confident coordinating and delivering a range of communications projects, then this is the job for you.
Who are we
Scriptoria is a values-driven, ethically focused company with a strong international reputation for excellence. We specialise in helping third-sector and research clients around the world with their work to tackle sustainable development, poverty reduction, health, and climate and environmental issues. We work with governments, foundations, research institutes and international development organisations globally. The company is made up of four service-delivery teams: Communications, Training, Data and Software, and Consulting.
Who we are looking for
Our Communications Services team is seeking a talented Communications Officer, Social Media and Digital, with a background in sustainable development, science or health communications. The successful applicant will be educated to degree level with at least a 2:1 or 1st class honours degree.
You will need to be creative with the ability to produce social media campaigns, digital content and videos, and lead the development of engaging websites to tell our clients’ stories. Plus, you’ll need to be highly organised and able to juggle multiple tasks to coordinate and deliver a wide range of engaging communications materials. You should also be open to travel, as the role could require you to visit projects in Africa or Asia.
What you will do
You’ll lead our social media and digital services for international development and research organisations around the world, as well as coordinating and providing advice on a range of other communications projects – covering topics such as climate change, health, poverty reduction, social equity, agriculture, water resources management, and green cities. You’ll need to think strategically and creatively, respond effectively to emerging trends, and help our team develop and grow.
Your role will include:
- Leading social media and digital communications services: you will conceptualise, coordinate and deliver social media campaigns, videos, websites, newsletters and other digital products for our clients – leading innovative content strategies that drive engagement.
- Content creation: you will create social media content and assets, graphics, videos and animations. You will also develop design templates and mock-ups, format presentations and Microsoft Word documents, produce event materials and make website updates.
- Project management: you will be the main point of contact for specific clients and projects, gathering requests for new products and services, and coordinating content development and graphic design work with other team members to ensure that projects are delivered efficiently and effectively. This may lead to overseas trips for some clients.
- Managing Scriptoria’s social media and website: you will lead Scriptoria’s external social media marketing and ensure our website and digital landscape remains dynamic and up to date. You will test and advise the team on new tools or programs.
- Business development as part of the team: you will explain our work to potential new clients, showcase our many successful projects, increase the amount of digital work flowing into the company, and so ensure that Scriptoria’s Communications team moves from strength to strength.
Working at Scriptoria
This role offers the opportunity to get involved in a variety of projects, gain experience in different areas and contribute to the diverse range of services that Scriptoria provides. As a small and collaborative team, we are looking for an enthusiastic team player who is happy to support a variety of tasks and develop further skills, as needed, in the role.
Our staff have the flexibility to work wholly or partly from home or from our office in Tooting, South-West London, during regular operational hours (08:30–17:30; 40 hours/week). If working from home, staff must have a working environment suitable for holding video-call meetings with clients. Wherever you work, you will interact regularly with other team members to share skills and exchange ideas.
You will have 25 days of annual leave per year, plus UK public holidays.
Key skills and experience required
- A 2:1 or 1st class honours degree in a subject area relevant to our work. A postgraduate qualification would be an advantage.
- A minimum of five years’ work experience in a communications role.
- Extensive knowledge and use of social media channels (X, Facebook, LinkedIn, Instagram etc.), marketing platforms (e.g. for newsletters) and management tools (e.g. Hootsuite).
- Experience using a range of tools to create digital communications materials (e.g. Canva and video editing software; Illustrator and Premier Pro would be an advantage) and content management systems (e.g. WordPress).
- Understanding of the digital landscape, emerging trends, tools and best practices in social media and digital communications (including SEO, UI, UX, Information Architecture).
- Demonstrated experience developing and implementing social media, digital and campaign strategies, and using reporting and analytics tools – with proven success in driving engagement and followers.
- Strong creative flair with a strong understanding of best-practice design principles.
- Strong project management skills and the ability to multi-task, meet deadlines and cope flexibly with a range of jobs to meet (and exceed) client expectations.
- Excellent writing, editing and proofreading skills, with strong attention to detail.
Desirable characteristics
- Motivated and driven, with a strong desire to expand and build the company’s social media and digital communications services work, including building a team around you.
- Innovative, able to think outside the box and develop inspiring campaigns and products that stand out and showcase our clients’ amazing work.
How to apply
Please email the following to apply:
- CV and a one-page (one-side) cover letter. In your cover letter please (a) explain briefly why you would like to work for Scriptoria and why you’re the type of person we are looking for, and (b) outline how you meet the criteria for the job, making clear reference to the numbered list above. Please include examples of your most relevant experience, using specific examples wherever possible.
- A statement of when you would be available to start work, where you saw this job advertised, and confirming that you have the right to work in the UK.
Please apply by 16 October 2024, 23:59 (BST)
N.B. By submitting your application to us you agree for Scriptoria to retain your details in line with GDPR. These will only be used in relation to recruitment.
Interviews will be held via Microsoft Teams on a rolling basis. Invitations to interview may be sent to candidates before the closing date for applications. Our advice is to apply early.
Please note: if you do not receive a response from us within six weeks of the deadline then we have not decided to proceed any further with your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here at Action For Humanity (AFH), we are looking for an Advocacy & Policy Manager to join us. You will join us on a full-time basis and in return you will receive a competitive annual salary of £40,000 to £45,000. This role is remote but based in London.
AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development and peace-building action, helping affected communities survive, recover and build a better future.
AFH has taken a leadership role on advocacy for the ongoing conflict in Gaza and has a long history of being a thought leader on the humanitarian crisis in Syria. In order to help achieve this goal, AFH is recruiting an Advocacy & Policy Manager, where the successful candidate will report directly to the Director of Communications, manage and strengthen AFH’s advocacy campaigns, and develop and build networks to support our advocacy efforts. The Advocacy & Policy Manager will also be the focal point between the organisation and policymakers, in the UK and beyond.
The Advocacy & Policy Manager will advocate the humanitarian needs stemming from the crises in Gaza, Syria, Yemen and other contexts in which the organisation works. They will convey the voice from the ground, to various external audiences, and will build a presence there to promote the organisation’s work, which is rapidly evolving and is entering newer phases.
Your accountabilities as our Advocacy & Policy Manager will include the following:
Building external relations
- Lead on creating and executing an Advocacy strategy and relationship-building plan to ensure AFH is well connected and respected amongst key stakeholders including politicians, policy makers, governing bodies, other NGOs, etc. Regularly seek new opportunities to enhance external relations.
- Represent AFH in advocacy meetings, humanitarian coordination and other forums, conferences, events, and working groups, leading as many as possible.
- Build and maintain AFH’s relationships with influential people and authorities, including politicians and Governing bodies. Facilitate supporting regular and meaningful engagement with them.
- Build and maintain relationships with regional advocacy groups in and around Palestine, Syria, Yemen and other contexts.
- Position AFH as influential in public debates on Palestine, Syria, Yemen and other countries where AFH works, making AFH a resource for journalists and other key stakeholders covering related issues.
- Keep abreast of regional advocacy groups in and around Palestine, Syria, Yemen and other contexts.
Supporting internal stakeholders
- Guide and advise AFH’s head and field offices on advocacy issues and trends.
- Support our field offices with Advocacy capacity building and enhancing business development, partnerships, and institutional funding.
- Support the head office with enhancing business development, partnerships, and institutional funding, through targeted external stakeholder engagement and improving the technical branding of Action For Humanity in the eyes of potential partner institutions.
- Identify advocacy opportunities by working with the wider Communications and Marketing departments in the writing, editing, commissioning and disseminating of press-releases, op-eds, statements etc., to secure coverage of the organisation’s work across the media spectrum.
- Collaborate with the Marketing team to create interesting and engaging multimedia content to ensure the organisation’s marketing and brand strategies incorporates our advocacy position.
- Provide analysis to the CEO, Director of Communications and other stakeholders, including inputs and talking points for meetings, as required.
- Promote a principled approach to advocacy, policy and external relations among relevant internal stakeholders, and ensure that external messaging is evidence-based and driven by field realities.
General
- Closely monitor the evolving humanitarian and political context in the Middle East, Asia and Africa, particularly where AFH currently operates, and disseminate written and verbal updates and analysis in a timely manner to internal and external stakeholders.
- Produce high quality public and private policy and advocacy materials including letters, briefing notes, position papers, and advocacy reports.
- Build up AFH’s advocacy work in relation to domestic programmes.
- Promote the advocacy positions of the Syria Relief brand as well as the Action For Humanity brand.
What we are looking for in our Advocacy & Policy Manager:
Education
- Degree (or equivalent) in relevant field i.e., International Development, International Relations, Public Relations, Economics, Politics.
- Evidence of sector-specific continuous professional development.
Experience
- Strong experience and track record in an advocacy or similar role.
- Experience in building strong relations and networking with key staff within various UN agencies, especially I/NGO, Forums, UN, OCHA meetings and with local ones.
- Collaborating in multi-national organisational problem solving, operations in complex organisations.
- Active participation with I/NGO Forums desirable.
- Understanding of UK political and media landscape.
Skills & Attributes
- Excellent communication and presentation skills.
- Excellent analytical and interpretive ability.
- Team player with a positive, can-do attitude; comfortable with continuously changing priorities in a fast-paced environment.
- Strong IT skills (programmes such as MS Office, Outlook and PowerPoint).
- Ability to balance multiple priorities in a fast-paced environment.
- Willingness to work variable hours, occasional weekends and evenings, and to travel both nationally and internationally.
Languages
- Strong written and spoken English
- Written and spoken Arabic (desirable)
Location
- This is a remote role but the successful candidate must be in London.
Benefits of joining us include:
- A salary of £40,000 to £44,000 per year depending on experience;
- 25 days’ holiday allowance + your birthday off + bank holidays;
- Matched pension contributions;
- Remote and flexible working arrangements possible;
- Opportunities for frequent travel within and outside the UK. AFH’s Head Office is in Manchester, most activities for the role are in London, and there will be opportunities to go on international deployment/field visits, where appropriate;
- Enhanced sick, maternity/paternity pay;
- Structured annual performance development review process, which informs annual salary reviews and involves training and development provision;
- EAP which includes access to free 24/7 helpline, counselling, and legal and financial advice;
- Hundreds of discounts and special offers, for shopping, dining out, joining a gym, and more;
- Annual away days/retreats involving training, teambuilding, outdoor and social activities;
- Subsidised sports and social activities.
This would be an ideal role for an Advocacy & Policy specialist who is passionate about AFH’s causes. We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis, so for the best chance of success please apply today – we would love to hear from you.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
START NETWORK
Start Network is made up of more than 50 aid agencies across five continents, ranging from large international organisations to national NGOs. Together, our aim is to transform humanitarian action through innovation, fast funding, early action, and localisation.
We're tackling what we believe are the biggest systemic problems that the sector faces. Problems including slow and reactive funding, centralised decision-making, and an aversion to change mean that people affected by crises around the world do not receive the best help fast enough, and needless suffering results. Our work focuses on three areas to change the system:
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Localisation: shifting power to those closest to the front line for more effective response.
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New forms of financing: providing fast, early, and predictable funding to improve community resilience and preparedness. .
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Collective innovation: sharing expertise, insights and perspectives to shape a more effective humanitarian system.
We became an independent company and charity in May 2019. The Start Network was previously hosted by Save the Children UK, with whom we continue to work closely as hosts of some of our programmes.
Start Network is committed to protecting people, particularly children, at-risk adults and affected populations from any harm that may be caused due to their encountering the Start Network as well as responding effectively should any harm occur. We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination and abuse of power as outlined in the Dignity at Work policy.
Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone. We particularly welcome applications from disabled, black, indigenous and people of colour (BIPOC), and LGBT+ and non-binary candidates. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
Our roles are open to discussion about flexible working. While our team is office based, home working is part of our culture. For part-time working and job-shares, please get in touch with us for a conversation about possibilities.
JOB PURPOSE
Start Network is at a critical point in its journey. Having grown and diversified its membership over the past 10 years, it is now set to evolve into a decentralised “network of networks” by 2025. We have been working with national and regional networks (hubs) including Pakistan, DRC, Guatemala, India ,the Pacific, as they develop locally-owned models and change initiatives under the wider Start Network umbrella. The ultimate ambition is to devolve leadership, membership, programmes and decision making to the hub level, while the London team transitions into a service provider role.
Within this context, the Membership Engagement and Knowledge Management Officer will support one of the core functions of the network, which is the day-to-day knowledge management, engagement and growth of our membership, working with the Senior Membership Manager and the Member Engagement Advisers. They will have a supporting role in helping to manage how Start Network teams engage members, annual invoicing for membership fees, and member communications, the role will provide critical support in managing up-to-date member information, supporting different teams from across the organization in member engagement activities and supporting the roll out of a centralised digital platform.
The client requests no contact from agencies or media sales.
Supporter Operations Officer
Contract: Permanent, Full Time, 35 hours per week
Salary: £33,233 - £34,894 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation.
This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.
About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations
About the Role:
In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends.
You’ll also:
- Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
- Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits
- Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures
- Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented
About you:
- Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance
- Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
- Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
- Experience of income processing and donor response handling
- Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
- High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise
- Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
- Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
- Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully
Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday annually (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.