Jobs in Greater London
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About Age UK Lambeth
We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services.
Age UK Lambeth will be working in partnership with Neighbourhood and Wellbeing Delivery Alliance (part of Lambeth Together) to deliver the new Ageing Well Social Prescribing support.
Lambeth Together is a partnership aimed at improving health and wellbeing across Lambeth, uniting a wide range of partners from the voluntary and community sector, NHS, and Lambeth Council. It focuses on creating an integrated health and care system that addresses the needs of the local population effectively and equitably. Central to its operation is the Neighbourhood and Wellbeing Alliance which works towards enhancing community health, supporting individuals through a more cohesive and connected approach to care.
What you’ll be doing?
This role has been developed to work within a specific Lambeth Primary Care Network (PCN) to support their older population access the right support and services that they need to live and age well. This is a new post, and the successful candidate will be key to ensuring the development of new partnerships and local relationships to support Lambeth’s ambitions to ensure older residents can live and age well. Your main responsibilities will be:
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Undertake mapping of the local community, using existing Age UK Lambeth knowledge and resources and creating new tools for this project to identify services and support available to older adults.
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Focus mapping exercise on identifying community interventions that will address health inequalities and improve wellbeing for older adults.
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Using Age UK Lambeth Guides as a template, develop a specific, local guide/ directory for this project.
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Organise, facilitate and deliver training sessions to PCN staff on how to use the guide, developing and building their understanding on local resources and provision in the local area.
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Network to identify new services and community groups to be included within the service guide.
What you’ll benefit from
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff culture with kindness at its heart
Closing date
27th September 2024
Interviews to take place in early October
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
Are you an experienced, proactive HR professional with the drive to make a difference?
St Mungo’s is pleased to offer an exciting and challenging opportunity for an experienced HR professional to join us and play a key role in shaping how we deliver outstanding HR services. You will be joining an enthusiastic, motivated and highly professional team, working alongside 2 other People Business Partners and supported by People Advisors and Administrators.
If you are an experienced strategic HR professional looking for a new challenge, this is a great opportunity for you to get involved with a fantastic organisation that works tirelessly to ensure that everyone has a place to call home and can fulfil their hopes and ambitions.
As a People Business Partner, your main responsibilities will include:
• Acting as the dedicated Partner for a specific region; supporting, influencing and challenging senior stakeholders to achieve strategic objectives
• Managing a case load of complex employee relations cases and employment tribunals
• Leading on change management processes including TUPE and restructures
• Advising, coaching and empowering managers to build and develop engaged and effective teams
• Using management information and analytics to identify trends and deliver service improvements
• Driving organisational and local change by understanding business needs and influencing managers to implement positive practice
About you
To be successful in the role you will be a proactive, driven individual with an up to date knowledge of employment law, best practice and strategic thinking in HR along with strong generalist HR experience. You will be a confident influencer, adept at managing multiple priorities and will be CIPD qualified.
If you are passionate about people and supporting them in our mission to end homelessness then this could be the role for you.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description, person specification and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
Closing date: 10am on Thursday 26 September
Interview and assessments on: tbc
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
The client requests no contact from agencies or media sales.
Summary
ABOUT THE ROLE
The purpose of the Regional Safeguarding Lead role is to support safeguarding practice in dioceses and cathedrals across the Church of England.
As a Regional Safeguarding Lead, you will support the development of best safeguarding practices in one of eight regional clusters of Diocesan Boards of Finance (DBFs) and cathedrals. Providing professional supervision and quality assurance to Safeguarding Officers, you will support the implementation of the National Safeguarding Standards to encourage consistency of practice. You will also support Church bodies to respond to the findings of the Independent Safeguarding Audit Programme.
You will facilitate the sharing of best practices and resources, group supervision, and the commissioning of joint initiatives between Church bodies. Working closely with senior managers, senior clergy and other stakeholders, you will ensure Church-wide consistency in approach.
- Providing 1:1 professional supervision to Safeguarding Officers in dioceses and cathedrals, informed by the 4x4x4 integrated/restorative model of supervision (Morrisson & Wonnacott).
- Providing advice and guidance on individual cases and safeguarding-related situations.
- Using tools and frameworks to examine practices and processes ensuring the Church of England's National Safeguarding Standards are being consistently met or worked towards.
- Leading regional networks of safeguarding professionals from dioceses and cathedrals, and facilitating joint working, sharing of resources and other mutual support arrangements.
- Establishing effective relationships with key stakeholders within dioceses and cathedrals, in particular, their senior leadership teams.
ABOUT YOU
You will have experience of working at a strategic level, at least at the middle manager level, influencing decision-making and implementation. You'll have a case worker lead responsibility in cases involving the protection and safeguarding of children and/or vulnerable adults, and up-to-date knowledge of research and evidence-based practice models relevant to safeguarding.
You will also need:
- A professional qualification or equivalent experience relevant to safeguarding.
- The ability to apply safeguarding theory and good practice models in a way that delivers positive outcomes for children and/or vulnerable adults.
- Experience in leading organisation change and development, including cultural change, that results in improved outcomes for relevant stakeholders.
Please note that if you are successful, you will be required to undertake an Enhanced DBS check.
Age UK is currently recruiting for a passionate Corporate Partnerships Manager to join our award-winning Partnership Management team on an 18 month fixed-term contract basis.
As Corporate Partnerships Manager you'll manage and grow a varied portfolio of partnerships to help deliver income and impact for Age UK and older people. Going above and beyond to ensure that our corporate partners feel valued and connected to our cause, you'll use your creativity and networking skills to identify future growth opportunities that match the mission and priorities of Age UK and older people.
The successful post-holder will manage the entire partnership life-cycle from contract signing to delivery, ensuring that KPIs are met, income is accurately recorded, and that all activities comply with the Fundraising Regulator guidelines, GDPR, VAT and other legal requirements.
With a strong passion to support older people, solid account management experience, and excellent communication, presentation and negotiation skills; as Corporate Partnerships Manager you'll be able to manage diverse projects and have a proven track record in securing income.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office once a week (Thursday) for the Corporate Partnership team day. The role may involve occasional travel, including some overnight stays.
Age UK internal grade - 5L.
Must haves:
* A passion to support older people and the mission of Age UK.
* Solid account management experience ideally in a corporate partnerships environment.
* A proven track record in securing income.
* Excellent communication skills - both written and oral - you'll need to have the social skills and presence to communicate to a variety of audiences, including at Senior Leadership level.
* Great presentation skills.
* Good negotiation skills with a proven ability to establish long-term working relationships.
* Experience and ability to lead projects and manage project groups. Proven creatively in developing ideas to present to companies in support of a fundraising idea.
* Ability to think creatively and problem solve autonomously.
* Ability to spot opportunities, identify partners' needs and drivers and match these with the priorities of Age UK and older people.
Great to haves:
* Experience in managing 7 figure partnerships.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
* The role may involve occasional travel, including some overnight stays.
* This is a hybrid position with the Corporate Partnerships team attending the London office weekly on Thursday's.
* This role may have line management of a junior member of the team.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.
Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.
Key responsibilities:
Communication and Collaboration
- Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
- Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
- As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
- Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).
Analysis and Reporting
- Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
- Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
- Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
- Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
- Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.
Management and Leadership
- Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
- Deputise for the Director of Humanitarian Programmes and Accountabilit
- Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
- Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
- As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
- Manage service providers as required.
If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.
How to apply
Please apply with your anonymised CV & cover letter.
We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, you confirm understanding of, and consent, to these recruitment procedures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title: Community Coordinator
Reporting To: Community Engagement Manager
Salary: £28,000 - £34,000 (Dependant on experience)
Location: Across Felix’s locations and field-based
Contract type: Full-time, Permanent.
About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.
Our vision is a London where no one goes hungry and good food is never wasted.
We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.
We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.
Purpose of the Job
Based for a minimum of 3 days per week in one of our operational warehouses you will help support Felix’s mission through the development of a network of charities, community groups and other key stakeholders involved supporting vulnerable Londoners across London. Your work will help to build the network’s capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.
Reporting to the Community Engagement Manager the Community Coordinator’s role will focus on Felix’s school holiday provision. You will be involved in the set-up, delivery, monitoring and evaluation of the different programmes throughout the year that provides more than 10 million meal equivalents to families across the 13-week school holidays. Developed from Felix’s regular food delivery models to operate at scale innovation has been part of the development of these programmes. As the Community Coordinator you will be expected to help drive the evolution of the provision and where relevant help deploy as part of our business-as-usual delivery.
You will support your peers, the depot and operational teams, responding to enquiries from the community network to help ensure the smooth flow of food and non-food items whilst delivering excellent customer service. This will include ensuring recipients of our food are compliant with all relevant legislation and guidance as required by our food partners and food business operators.
You will also help us to effectively monitor and evaluate our growth against our strategic objectives through robust data collection, monitoring and updating using our CRM system.
Benefits
- 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
- Enhanced Maternity and Paternity leave.
- Birthday day off.
- Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
- Training and development opportunities.
- Employee assistance programme including 24 Hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our depots.
- After work activities such as Felix’s softball team, running club and cycling club
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Officer
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Salary range: £32k to £35k
Principal Location: London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.
Street Child is one of the world's fastest-growing children's charities. In less than 15 years we have made a material impact on the lives of nearly a million children - but the desire, potential and need to go so much further, and to reach millions more children in need of safety and a quality education, is what motivates us every day. Strong finance functions underpin everything that we want to achieve as an organisation and this role is a vital part of this.
Role Purpose:
This role is a key member of the busy HQ finance function. The role is primarily focused on HQ finances and will also work with the colleagues across our global finance team. The role offers the chance to work across a number of finance functions, including: management accounting, supporting year end audit, Accounts Payable and Accounts Receivable and working on some of the subsidiary charities; and so it provides a great opportunity to experience the full breadth of finance work in a charity across all functions in a varied and interesting role.
It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role. Street Child is implementing a new CRM system and this role will feed into the development of new processes and procedures and use both the CRM and finance system and ensure full reconciliation and data trail between the two systems.
Key Responsibilities:
1) (40%) Deliver all functions related to Accounts Receivable and CRM:
- Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
- Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
- Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly. Following up on how to code any income which is not allocated to a source.
- Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements.
- Raising donor invoices and requests for payments, and issuing donor receipts.
- Income and customer account reconciliations and revaluations.
- Any other responsibilities relating to Accounts Receivable.
2) (40%) Month end reporting and reconciliation and subsidiary accounts:
- Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
- Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
- Carry out monthly revaluations of bank accounts.
- Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
- Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
- Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
- Compile information for Gift Aid returns.
- General support and assistance to the team including administrative duties and managing the office post.
- Other ad hoc support to the wider operations team as may be required.
- Audit: support with the year end audit and provision of supporting information to auditors.
3) (20%) Lead the Accounts Payable process:
- Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
- Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
- Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
- Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
- Ensuring that there are at least two payment runs a week and additional runs as required; overseeing the process to ensure that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set. Providing cover to set up payments when the Finance Assistant is not available.
- Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
- Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
- Fully deliver the set up all payroll payments in time for the monthly pay day. This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
- Any other responsibilities from time to time.
Person Specification
Education / Qualifications
Essential:
- 5 GCSE at Grade C or above including English and Maths
- Post-GCSE qualification such as A-Level or T-level or equivalent Degree
- A Good understanding of double entry bookkeeping
- Part qualified accountancy qualification
Desirable:
- Full Accountancy qualification
Experience and Knowledge
Essential:
- IT Literate with strong Excel skills
- Familiar with using Teams
- Experience of working in a similar role
- Experience of using a CRM
Desirable:
- Charity or third sector experience
Skills and Abilities
Essential:
- Attention to detail
- Highly organised and self-motivated
- Flexible and able to manage multiple tasks at one time.
- Good written, verbal and presentation skills
- Ability to work under pressure and to tight deadlines
- Fast learner whilst not afraid to ask for help!
Desirable:
- Shows initiative in identifying problems and posing solutions
- Persistence and tenacity
Other:
Essential:
- Pro-active communication style including keeping team-members informed and updated as necessary.
- Work co-operatively and collaboratively with colleagues, other departments and other external contacts
- Strong communicator and able to explain work to other team members
Desirable:
- Good Interpersonal skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Senior Research Manager (Policing and Youth Justice)
Reports to: Guidance Lead
Salary: £51,300
Contract: 2 year – Fixed term
Location: Central London/Hybrid*
Application closing: 9:00am Thursday 3rd October 2024.
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by commissioning research (including qualitative research, systematic reviews of intervention evidence and data analysis), and using this research to write and publish guidance across YEF’s sectors of interest.
We would be especially interested to hear from you if:
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You know a lot about policing and/or youth justice: You know the key ideas and debates, recent policy developments and key people. You’re comfortable talking about policing and/or youth justice with experts. There are many ways to acquire this knowledge. You might have worked in the police or youth justice, in associated organisations, or learnt about either during a degree.
The Senior Research Manager will:
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Lead the development of evidence-based recommendations in policing.
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Lead the development of the YEF’s strategy and research agenda on policing and youth justice.
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Become the YEF’s expert on policing and youth justice.
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Develop great relationships with experts and represent YEF in external meetings and events.
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Work with our Change Team to produce resources and accessible summaries for policing and youth justice colleagues on the evidence.
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Produce accessible summaries of YEF evaluation reports that can be used by policy makers, practitioners and service commissioners.
When applying for this role, ensure you complete our Monitoring Form and attach your CV. Additionally, please submit a supporting statement that answers the following questions. Your response to each question should be no longer than 400 words:
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Why do you want the job?
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Can you give an example where you’ve had to summarise evidence on a specific topic that was highly contested? How did you manage the process and communicate the result?
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Please provide an overview of your experience in relation to policing and/or youth justice and explain why this experience makes you a good fit for this role.
We aim to reflect the diversity of the communities we serve at all levels of our organisation and encourage applicants from Black, Asian or other minority ethnic backgrounds.
The client requests no contact from agencies or media sales.
Are you a skilled communicator with experience of PR, brand and communications? Come and join us and help us to increase our brand awareness, maximise income and influence key targets to end UK poverty.
About the role
We’re looking for an experienced Communications Manager to help drive our position as an influential, informed and powerful voice for change. You will be joining at an exciting time, when we are looking to launch our new organisational strategy alongside our updated charity brand.
You will work closely with the Director of Policy & Campaigns to develop and implement a cross-organisational communications strategy to maximise our reach and brand awareness, maximise income and influence key targets. You will join a high performing Policy and Campaigns team and will line manage our Campaigns Officer. You will be expected to work closely with staff across the organisation, including the team, supporters and communities we serve, co-ordinating and delivering effective organisation wide communications. An interest in enabling our clients to participate in our communications is essential.
About Z2K
Z2K’s vision is that everyone lives a life free from poverty. We are here to end poverty for the more than 1 in 5 people in the UK who experience it. To secure adequate incomes and freedom from high costs, we provide frontline advice and representation and campaign for change. We work alongside experts by experience in everything we do.
About you
We are looking for an experienced communications all-rounder with a track record of implementing communications strategies which deliver real impact. You’ll be an effective project manager, able to work collaboratively with staff across the organisation to drive impact. You will be confident in working with a variety of stakeholders, including journalists, influencers and people with lived experience. You will be proactive, able to maintain and build relationships, develop effective cross-channel communications, and manage a varied workload. In turn we are committed to supporting all our staff to develop their skills and experiences to make a significant difference to the lives of people on low incomes.
The client requests no contact from agencies or media sales.
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
Are you a superb and proactive administrator who enjoys working as part of a committed team to ensure things run smoothly and efficiently? We are looking for a Corporate Relationships Executive to support our work with industry, in particular our wonderful network of Corporate Members. If you are searching for a role with elements of communications, project management, and the chance to lead on processes, please consider applying.
This role supports the Business and Industry team at EngineeringUK – we work with our network of Corporate Members, Professional Engineering Institutions and others who fund our work in education and with young people, including the annual Big Bang Fair.
About EngineeringUK
Our purpose is to drive change so more young people choose engineering and technology careers.
Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.
Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.
In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.
We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.
We guided by a series of values that we apply to all our activity:
· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
· We are collaborative. We listen, share and work in partnership to achieve our vision
· We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
· We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
· We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
About the role
The Corporate Relationships Executive provides administrative solutions and support to the Business and Industry (B&I) team, with a particular focus on supporting our work with Corporate Members. Reporting into the Head of Corporate Relationships, this role works closely with the Head and three Corporate Relationships Managers, and the wider B&I team, to ensure the smooth running of our membership network and other stakeholder relationships. This includes taking the lead on planning and drafting all communications, event and meeting management, project managing the development of new materials, and being a point of contact for our members internally and externally.
The role is London based at the EngineeringUK offices at 10 Lower Thames Street, London EC3R 6EN and will involve some (approximately quarterly) travel in the UK (including overnight). We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and core hours of 10am to 4pm.
Further details of the role can be found in the job description and person specification.
Person specification
Essential skills/competencies
· Strong administrator with ability to suggest and implement improvements to processes
· Track record of high-quality event and meeting management
· Ability to work across a team and wider organisation, with many relationships managed virtually
· Experience using all Microsoft systems, with proficiency in Excel and PowerPoint.
· Good quality writing skills, with ability to write concisely and clearly
· Experience of managing a varied workload and organising your time effectively
· Good research skills, with ability to synthesise information quickly.
· Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
Education/level of experience
· There are no firm requirements but this role will suit someone with a few years of relevant experience
· Helpful previous experience includes managing a CRM system and having had a role in externally-facing client or member relationships
· Experience of STEM outreach, working with young people, and working with businesses would all be advantageous but not essential
EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.
Applying for this role
Applications
If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
The deadline for applications is 12:00 noon on 29th September.
Interviews
Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form.
We aim to notify candidates who have been shortlisted on 30th September. If you have not heard from us after this date, please assume that you have not been successful.
First interviews will be 7th October.
What can we offer you?
• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination
About the Role:
The Assessment Coordinator is the conduit for young people to access the youth accommodation pathway in Greenwich. As well as triage and intake, the role supports young people by navigating their journey either by facilitating their safe return home, or into longer term suitable supported accommodation.
You will provide specialist assessment and interventions for a designated caseload. You will provide mediation where needed and advise/ facilitate restorative work with the young person and their family.
About you:
- You have two years’ experience of assessing the needs of young people in a residential/ accommodation setting.
- Proven experience and skills in delivering casework and planned support for young people.
- A strong understanding and practical knowledge relating to issues that typically disrupt progress in journeys towards independence. E.g. mental health, substance use, self-harm, domestic violence, anger management etc
- Evidence an ability to navigate between and across specialties whilst working with clients to create a multi-agency support plan.
- The ability to work within systems and families, to enable young people (that can) to return home.
About us:
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 29th September at midnight
Interview Date: Monday 7th October at SHP Head Office
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We are recruiting for a Finance Assistant to join our Finance team; the scope on this job involves….
Job Title: Finance Assistant - Accounts Receivable
Location: London/Hybrid
Salary: £29,919 per annum
Contract type: Permanent, Full-time
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Finance Assistant. This role will take the lead on and be the primary contact for all the income related matters of Refuge which fall within the remit of Finance. The postholder will act as the bridge between Finance and Refuge for all income matters. This role will also work closely with the Housing Income Manager. The role incorporates a high level of processing requiring attention to detail and accuracy and is a critical role to Refuge.
Closing date: 9am on 18 October 2024
Interview dates: 30 & 31 October
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning.
The charity are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2021, the charity supported over 140,000 children and adults – making it one of their strongest years ever.
It’s an exciting time to join War Child as they have recently launched their new Alliance initiative. The War Child Alliance brings together the five War Child fundraising members (in the Netherlands, UK, Germany and Sweden, plus Children in Conflict in the US), with 14 programme members, based in and around conflict-affected areas across the world and coordinated by a new international body: the War Child Alliance Foundation. Through the Alliance they are integrating programme activities under one umbrella – allowing War Child to combine strengths and pool resources – all with the aim to multiply impact for conflict-affected children.
As part of the Trusts and Institutional funding team of four you’ll work alongside the Head of Trusts and Institutional, Trusts Manager, Trusts Executive and be line managed by the new Trusts and Institutional Funding Lead. Your key objective is to provide operational, administrative, and analytical support to the team to grow income and enable War Child to deliver quality programmes, by ensuring compliance with quality and donor requirements, contributing to effective risk management, providing support for the different donor accounts and ensuring processes and systems are in place, implemented and efficient. The role requires proactive collaboration with cross-functional teams, excellent organisational skills, attention to detail and strong communication skills.
As Trusts and Institutional Funding Executive, you will:
- Develop donor profiles by conducting research on potential donors, including their funding focus, giving history, and connections to War Child
- Plan and prepare meetings with donors by collaborating with senior colleagues and stakeholders to determine strategic objectives and key messages
- Monitor and share potential funding opportunities with the relevant Donor Account Managers within the Trusts and Institutional Funding team
- Support the implementation of internal grant management processes
Ideal skills and experience:
- Experience of fundraising for an international development organisation
- An excellent verbal communicator, confident in dealing with people at all levels, externally and internally, with the ability to influence and negotiate
- Interested and knowledgeable in current developments and trends in the international aid sector
- Committed to War Child’s mission, vision and values
Benefits include:
- Flexible working – for most roles, the following types of flexibility are usually possible: flexible hours, an element of working from home, compressed hours
- Annual leave – 28 days per year (full-time) rising to 33 days with service, plus UK bank holidays
- Pension – all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis
- Family leave – enhanced maternity, paternity & shared parental leave, and family friendly policies
- Healthcare cash plan and a range of wellbeing initiatives, including free, confidential one-to-one wellbeing consultations with trained counsellors
We are driven by a single goal – ensuring a safe future for every child affected by war.