Head of governance and compliance jobs
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The post holder will be expected to demonstrate full commitment to the vision and values of Willowbrook Hospice. The role will be crucial in ensuring we are able to ‘Deliver the best care, delivered with compassion for our community’.
The Head of Finance’s key priorities, in close collaboration with the Executive Leadership Team, are to lead and support the strategic and annual financial planning processes, and to prepare and analyse accurate and timely financial information for the Board of Trustees and the Directors of the Trading Company, ensuring compliance with all external financial reporting requirements.
Main Duties:
1. To provide an effective and accurate financial management and accountancy service to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
2. Prepare annual budgets and monitor performance on a monthly basis against plan by the preparation and issue of monthly budget statements. Make recommendations on costing assumptions to be included within all budgets. For example, inflation rates.
3. Support the strategic direction of the business by leading on the preparation of 5 year financial forecasts to support strategic planning and to ensure the long term financial viability of the business.
4. Prepare and maintain financial accounts in a timely fashion and ensure they are consistent with external financial reporting standards and requirements.
5. Provide monthly financial information to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
6. Prepare cash flow reports on a regular/quarterly basis and monitor cash requirements and advise the Board of Trustees, Directors of the Trading Company and Executive Leadership Team on the liquidity position of the business.
7. Provide advice on all financial matters, including issues arising in connection with charity legislation, to ensure that the business meets its legal financial obligations and complies will all external regulatory requirements.
8. Liaise with H.M. Revenue and Customs and VAT consultants regarding records and payments and ensure compliance with all regulations.
9. Ensure the provision of a monthly payroll service and ensure delivery of an accurate, reliable and quality payroll service to all staff.
10. To liaise with all regulatory external bodies in connection with any financial or charity matters, i.e. auditors, accountants, bank, solicitors, Charity Commission, Companies House, insurance company, pension advisors and others.
11. Annual completion of the Charity Commission self-assessment, ensuring that we comply with best practice.
12. Attend the meetings of the local networking groups as required.
13. Review and monitor performance of the business’s investments and provide up to date reports to the Board of Trustees, enabling them to make appropriate investment decisions.
14. As part of financial reporting, complete regular analysis of all income and expenditure, supporting budget holders as required to identify areas where cost savings and efficiencies can be made.
15. Support in the preparation of business cases as necessary across the business.
16. Support in the preparation of benchmarking information to assist in the determination of opportunities to improve the organisation’s financial position.
17. Support the business’s efforts to maximise income from all sources providing financial information and attending committees and other forums as required to assist in this.
18. Develop and maintain an asset register of all property across the business. Ensure capital accounting policies are agreed annually by the Finance Committee.
19. Ensure appropriate financial procedures, financial governance and policies are in place across the business and ensure they are regularly reviewed and appropriate.
20. Ensure good systems of financial control and checks are in place for all assets.
21.To manage and support staff in the Finance Department, ensuring they have the right knowledge and skills to carry out their duties effectively.
22. Ensure that all members of the leadership team (ELT and SLT) and the board have the necessary knowledge and support regarding financial matters including the provision of training if necessary.
23. Attend committees and key meetings to present relevant financial information at the request of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
Performance Standards:
1. Annual income and expenditure budgets are approved annually and monitored monthly.
2. Management Accounts are aimed to be completed within 10 working days of month end and available for the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
3. Regulatory requirements are met as and when they fall due.
4. The provision of an accurate and reliable set of annual financial statements.
5. Meet with statutory and external organisations in a timely and professional manner.
6. Quarterly VAT returns, Annual Corporation Tax returns and other statutory returns are submitted in a timely manner.
7. With regard to financial records and reporting, to comply with and meet the standards of the Care Quality Commission.
8. Completion of all Charity Commission regulatory requirements.
9. Ensure that we have robust financial systems in place for all assets and liabilities incorporating monthly reviews of creditors and debtors.
10. Ensure financial information requirements of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company are met in a timely manner.
11. Ensure that the business has financial systems and processes in place that will comply with regulatory requirements for healthcare services.
12. Be an active member of the Senior Leadership Team participating in all relevant meetings contributing where possible, to the achievement of business objectives.
13. To take rotational responsibility as Out of Hours Duty Manager, if required.
14. Provide advice, support and information to the Executive Leadership Team; Board of Trustees and Directors of the Trading Company on financial matters enabling the business to meet its objectives.
General Duties:
1. To liaise with Head of Human Resources to advise, where necessary, on all salary and pension matters, keeping up to date with changing legislation.
2. To communicate with the banks, HMRC, Department of Work and Pensions and all other relevant external bodies regarding all pension, tax and National Insurance issues.
3. To liaise with all Senior Leadership team colleagues to ensure payroll data is accurate and kept up to date.
4. To liaise with the Head of Fundraising in matters relating to fundraising income and expenditure and the fundraising and lottery database, ensuring that any information is an accurate reflection of income and expenditure.
5. To liaise with the Head of Retail in matters relating to the trading company’s income and expenditure, ensuring that all information provided is accurate.
6. To verify that insurance cover is appropriate and adequate for the various business functions and to ensure that it is kept up to date.
7. To ensure that there is compliance across the business with financial statutory regulations and internal financial policies.
8. Ensure that there is a robust information governance regime across all financial matters across the business.
9. To undertake and manage the annual appraisal process for the Finance Team, identifying any training and development needs.
10. Ensure that all members of the Finance Team attend mandatory and statutory training as required and that evaluations are undertaken to monitor effectiveness.
11. The post holder will adhere to all relevant legislation and policies of the business.
12. Any other reasonable duties as directed by the Executive Leadership Team, the Boarof Trustees and Directors of the Trading Company.
The client requests no contact from agencies or media sales.
Head of Finance & Resources - The Wish Centre
Location: Hybrid – Home / Blackburn (as required)
Hours: 18 hours per week
Contract: Permanent
Actual Salary: £19,156.95 – £20,263 per annum (dependent on experience)
Closing date: 25 January 2026
About The Wish Centre
The Wish Centre is a Lancashire-based charity supporting people to be free from domestic abuse. For over 35 years, we have delivered specialist, trauma-informed services including refuge accommodation, advocacy, counselling, behaviour change programmes, education and training.
We are values-led, ambitious and committed to strong governance, accountability and long-term sustainability so our services can continue to make a meaningful difference.
About the Role
We are seeking an experienced and values-driven Head of Finance & Resources to provide strategic financial leadership and assurance across the organisation.
Working closely with the CEO, Senior Leadership Team and Board of Trustees, you will lead on financial management, reporting, budgeting, compliance and risk, while supporting informed decision-making and the effective delivery of our services. This is a senior, trusted advisory role with real influence.
This post is ideal for a qualified finance professional who wants to use their expertise to support a powerful social mission alongside professional excellence.
About You
You will be a CCAB-qualified accountant (or equivalent) with senior-level finance experience, ideally within the charity or not-for-profit sector. You are confident working with trustees and non-financial colleagues, able to translate complex financial information into clear insight, and committed to strong governance and ethical practice.
Most importantly, you share our vision of a world free from domestic abuse and demonstrate our values of Holistic, Educate, Respect and Empower (H.E.R.E) in how you work.
Why Work With Us?
- A senior, strategic role with real impact
- Flexible, part-time working (18 hours per week)
- Hybrid working model
- A supportive, trauma-informed and values-led culture
- Employee Reward & Recognition Scheme
- The opportunity to make a genuine difference to people’s lives
To Listen, Support and Empower people Pan Lancashire to live free from domestic abuse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens. We are seeking a Head of Finance to lead on ensuring the financial health, operational effectiveness and organisational sustainability of the company.
As a senior leader, you will integrate finance, systems and people management so that we can deliver high-quality programmes in alignment with our Catholic mission and values. You will also be a key member of the Leadership Team, contributing to organisational strategy, planning and decision-making.
We’re a small team, so this role involves operational responsibilities as well as strategic leadership and oversight. We’re also a fully remote organisation, so we’re looking for someone who thrives in a remote working environment, who is highly organised, people-focused, and committed to excellence in service. You will also play an important role in helping us embed our emerging employee-owned culture as we move through transition in 2026.
If you’re a strong financial leader with operational leadership experience in a charity, SME, education or mission-driven organisation and feel inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for an experienced governance professional to join our Governance Team. This is an excellent opportunity to apply and expand your skills in an organisation with a rich and multifaceted governance structure, as both a charity and a membership body. You will join a small, supportive team that works closely with the President and Officers, Board of Trustees, Council, CEO, the Executive Team, and the College’s boards and committees.
Following a significant governance review and the introduction of an updated Charter, Ordinances and Regulations in 2023, this is an exciting time to play a central role in strengthening our governance frameworks.
As Governance Manager, you will deliver high‑quality, professional and compliant governance services across the College, ensuring we meet our statutory duties and apply best practice consistently.
You will work collaboratively with a second Governance Manager, sharing duties equitably and flexibly. Key responsibilities include, but are not limited to:
- Developing an in‑depth understanding of the College’s governing documents, procedures and working practices, and advising Officers and colleagues on governance matters.
- Supporting the review and continual improvement of governance processes, procedures and policies.
- Providing comprehensive business support to the Board of Trustees, Council and Audit Committee, including agenda planning, preparation of papers and briefings, coordinating presentations, scheduling the cycle of business, and producing accurate minutes.
- Leading the delivery of College elections, ensuring they reflect best practice, uphold our values and enrich the College’s democratic processes.
- Taking a major role in planning and delivering the Annual General Meeting (AGM) and Extraordinary General Meetings (EGMs), including logistics, documentation, communications, data management, and liaison with external suppliers and internal stakeholders.
- Leading on the development and ongoing maintenance of a governance cycle of business, including an annual meetings calendar that meets strategic and operational requirements.
About You
To succeed in this role, you will be committed to delivering excellent governance services that support compliance and promote best practice across the College. You will bring a proactive, solutions‑focused approach and be confident in identifying opportunities for improving governance processes and embedding positive change.
You will be highly organised, with exceptional written and verbal communication skills, strong attention to detail, and the ability to manage a varied workload. You will also be confident working with a broad range of stakeholders, including senior clinicians and national bodies.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 31 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Reporting to: Co-Executive Director
Benefits:
25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
The role
As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.
Key responsibilities include, but are not limited to:
Financial Management & Accounting
1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
3.Manage relationships with external accountants, auditors, banks, and financial service providers.
4.Ensure appropriate and best practice financial policies and controls are in place.
5.Ensure financial risk is identified and managed appropriately.
Fundraising & Development
1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.
2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.
3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.
4.Support relationship management with key donors, foundations and partners.
Operational Systems & Processes
1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).
2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.
3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.
Compliance, Risk & Governance
1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.
2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.
3.Establish and monitor risk management frameworks and our risk register.
4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.
Human Resources & People Operations
1.Oversee recruitment, onboarding, performance management, and staff development.
2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.
3.Foster a positive culture in line with Foxglove’s values.
Team Leadership & Collaboration
1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.
2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.
3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.
Person specification
Below are the essential and desirable criteria for a successful candidate.
Essential
·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management
·Strong experience of budgeting, forecasting, audit & financial compliance
·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail
·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
·Highly organised and able to manage multiple priorities; excellent time-management skills
·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly
·Strong collaboration skills; ability to work across teams; good leadership and people management skills
Desirable
·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting
·Experience of operating in non-profit / mission-driven / legal organisations
·Legal or compliance experience
·Experience of international operations, dealing with cross-border legal / regulatory issues
·Experience of change management and scaling teams or systems
·Understanding of, or interest in, legal, tech justice issues
·Experience of hybrid / remote team leadership
·Experience with fundraising finances, grants management, donor reports
Length and salary
This is a permanent full-time role with six-month probation period.
How to apply
Please make your application via the link to Applied provided by 9am on Tuesday 10 February (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
Job Advert
JOB TITLE: Head of Operations
SALARY: £56,000 (pro rata)
LOCATION: LSE Students’ Union, Central London Office
WORKING HOURS: 22.2 hours per week (0.6 FTE)
CONTRACT TYPE: Permanent
The LSE Students’ Union is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Operations. This is a newly created position, offering an exciting opportunity to take senior oversight of our central teams and ensure the effective delivery of our operational functions.
Reporting directly to the Chief Executive Officer, you will provide leadership and direction across finance, HR, governance, compliance, and risk management. Your work will underpin the Union’s ability to deliver its strategic objectives and maintain high standards of accountability, transparency, and operational excellence.
As Head of Operations, you will lead our finance and HR team, ensuring robust financial management, effective people practices, and strong governance frameworks. You will oversee budgeting, audits, and financial reporting, while promoting a positive and inclusive workplace culture. Acting as a key adviser to the Board of Trustees and relevant committees, you will also manage risk and data protection across the organisation.
Who are we?
LSESU is a vibrant, student-led organisation committed to helping LSE students make the most of the life-changing experiences open to them during their time at university. As part of our Senior Leadership Team, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering.
Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect.
Who are we looking for?
We are looking for a candidate who combines strategic vision with operational expertise. You will bring a recognised accounting qualification and strong financial acumen, alongside experience in managing both finance and HR functions. Your knowledge of governance, compliance, and risk management frameworks will be essential, as will your ability to provide clear leadership and build effective relationships at all levels.
You’ll need excellent organisation and planning skills, with a keen eye for detail and the ability to manage multiple priorities effectively. A commitment to equality, diversity, and inclusion is fundamental, together with an interest in working within a democratic, student-led environment.
Why apply?
As Head of Operations, you will play a pivotal role in shaping the future of the Union and supporting thousands of students at one of the world’s leading universities. We offer:
- 25 days of holiday per year (pro rata)
- Additional closure periods at Christmas and Easter
- Free LSE Students’ Union gym membership
- Opportunities for professional development and growth.
- Access to TOTUM (NUS) card, which provides a wide range of discounts
- Flexibility for work-life balance
How to apply
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
Want to apply?
To apply for this role, please complete an online application.
Job Application Timeline
Closing date: Thursday 29th January 2026 at 10am
Intended interview dates: 12th / 13th February 2026
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
The client requests no contact from agencies or media sales.
Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.
We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.
This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.
If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.
Your role
You will:
- Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
- Drive income growth through clear strategy, strong operational planning and performance management.
- Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
- Lead stock management, merchandising and donation strategies to maximise return.
- Build strong community engagement and supporter relationships.
What you’ll bring
You’ll have:
- Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
- Strong commercial awareness and a track record of improving performance.
- Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
- Sound knowledge of charity retail governance, legal and regulatory requirements.
- Confident communication, planning and problem-solving abilities.
Why join St Nic’s?
We offer:
- The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
- A supportive, values-driven working environment.
- Ongoing learning and development opportunities.
- Health Cash Plan and wellbeing programme.
- 25 days’ annual leave, increasing with length of service (up to 29 days).
- Competitive pension plan (up to 8% company contribution).
- Life assurance (2x annual salary).
- Free parking and subsidised on-site bistro.
- The opportunity to work from home 1 to 2 days per week.
The client requests no contact from agencies or media sales.
We are seeking a dynamic Head of Care and Quality Standards to lead the strategic development and operation oversight of quality assurance across our six care homes and related services. This is a unique opportunity to influence policy, drive continuous improvement and make a lasting impact to those we support.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key responsibilities:
- As Head of Care and Quality Standards, you will lead strategic quality and compliance initiatives across all RBL care homes, ensuring regulatory readiness and best practice in care standards.
- Drive continuous improvement and governance, overseeing CQC inspections, internal audits, performance monitoring and embedding a culture of excellence, safety, and person centred-care.
- Provide operational leadership and support, guiding Home Managers and Quality Managers to improve practice and compliance. Lead investigations into serious incidents and complaints.
- Drive workforce development and engagement, collaborating with other teams to ensure staff training competency.
- Act as a key liaison with CQC, local authorities, health partners and beneficiaries’ families. Represent RBL in sector forums and policy discussions.
You will have:
- Proven experience in leading quality and compliance within health of social care settings.
- In-depth knowledge of regulatory frameworks, including CQC standards, safeguarding, and clinical governance.
- Strong leadership with the ability to influence and communicate at all levels.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Car Allowance Scheme - £4,743 per annum
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
About our Care Homes
The Royal British Legion operates six care homes across the UK, committed to providing exceptional residential, nursing, and dementia care to veterans and their families.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Details: Three stage recruitment process which will include virtual and face to face interviews
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The Salvation Army is recruiting a Head of Data Insight. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Data Insight who will be responsible for ensuring internal teams have the knowledge at their fingertips to make informed fundraising decisions and improvements across the supporter experience.
As Head of Data Insight you will lead your team to provide essential audience and financial insights, underpinning marketing and fundraising activities, with a key focus on building frameworks to monitor effectiveness, support financial reconciliation and foster a high degree of trust within the data function. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a data insight strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.
To be successful in this role you will have;
-
Substantial experience of delivering data insight within a complex organisation
-
A confident people leader and collaborator
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Ability to influence at a senior level and inspire and motivate colleagues.
This is an exciting time to join The Salvation Army. If you are an ambitious experienced data insight expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.
To apply:
To find out more and to progress an application, please download the Candidate Pack and email us to arrange a chat with the THINK Recruitment team. All suitable candidates will be required to undertake the selection process outlined in the Candidate Pack including those who express interest directly through the TSA website.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Location:
The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. We require the post-holder to work a minimum of 2 days per week from THQ.
Timeframes:
Role closing: midnight Tuesday 27th January – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date
1st Stage interviews (virtual): Wednesday 4th February
2nd Stage interviews (in person): Thursday 12th February
Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you a strategic, values-driven leader looking to make an impact?
At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, the Head of Central Services role offers a unique opportunity to lead and make a difference, guided by our values of care, respect, integrity, and collaboration.
In this senior leadership role, you’ll work closely with the CEO, Management Board and management team to shape our financial strategy, strengthen governance, and ensure effective management of our people, data, IT and facilities functions. This is a fantastic opportunity to bring your expertise to an organisation with a big heart, a strong social purpose and a team that genuinely cares.
What you’ll lead on
Strategic Finance & Planning
- Lead the development of financial and commercial strategies that support WECHI’s long-term vision.
- Oversee annual budgets, forecasts and business planning.
- Provide clear, insightful financial information to support Board and Executive decision-making.
Financial Management & Reporting
- Lead all financial reporting, including monthly reviews, cashflow management, quarterly management accounts, BVAs and year-end accounts (including subsidiaries).
- Manage the annual audit and maintain strong relationships with bankers, insurers and auditors.
- Ensure robust financial controls, policies and procedures across the organisation.
Operational Performance & Growth
- Partner with operational teams to improve performance, efficiency and financial sustainability.
- Provide financial modelling and support for bids, business cases and new service development.
- Contribute to revenue growth, including development of commercial opportunities and private income streams.
Governance, Risk & Compliance
- Act as Company Secretary, ensuring statutory and regulatory compliance.
- Strengthen organisational governance and risk management, including maintenance of risk registers.
- Ensure compliance with data protection, information governance and financial regulations.
Corporate Services Leadership
- Manage the People Support Lead, providing line management and oversight, while working collaboratively to ensure HR compliance, develop people strategy, and coordinate on key operational matters including payroll and budgets.
- Lead IT oversight and the outsourced IT function, ensuring systems are maintained and improved.
- Oversee facilities management and represent WECHI as a Director for Hide Market Management.
For a full description of duties, person specification, and benefits, please see the attached JD.
This is an exciting opportunity for a Head of Central Services to shape the future of WECHI, make a lasting impact, and champion our values of care, respect, integrity, and collaboration. If you think that's you,we’d love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Operations & External Engagement
Blossom LGBT is recruiting a Head of Operations & External Engagement to lead our charity’s governance, finance, fundraising operations, and external engagement. This senior role is ideal for an experienced operations leader who wants to shape a fast‑growing LGBTQ+ charity and strengthen our long‑term impact.
You will work closely with the CEO and Trustees to ensure the organisation runs efficiently, compliantly, and sustainably with a focus on enabling high‑quality service delivery for LGBTQ+ young adults by our programmes team.
Who We Are
We believe no young person should face economic or social exclusion because of who they love or the gender they are. We envision a world where LGBTQIA+ young adults live free from discrimination, poverty, and social disadvantage, thriving in inclusive communities where their potential is recognised, celebrated, and their rights are fully realised. Within our team, we value Inclusivity, Strength, Action, and Trust above all else.
What You’ll Be Doing as our Head Of Operations & External Engagament
This is a standalone leadership role working directly with the CEO and Trustees. You will lead charity operations, support fundraising and income generation, and help shape a scalable operations function as the organisation grows.
Key Responsibilities
- Lead governance, finance, and compliance functions, including financial reporting, charity law compliance, audits, and risk management.
- Oversee internal systems, policies, workflows, and digital infrastructure, developing scalable processes for growth.
- Drive external engagement through digital marketing, communications, and in‑person outreach.
- Lead income generation operations across grants, trusts, foundations, corporate partnerships, and individual giving.
- Manage bid pipelines, donor stewardship, and CRM/digital systems.
- Recruit, support, and manage volunteers to deliver core operational functions.
What It's Like Working for Blossom
As the Head Of Operations you'll join our small close-knit senior leadership team consisting o entrepreneurial-minded and passionate individuals dedicated to transforming the lives of our service users. You'll need to be prepared to get stuck in working for a very small charity with limited resource. At Blossom, we understand that a healthy work-life balance is essential - which is why, as standard, all team members receive:
- Flexible Working: Use up to 20 hours of your contracted week flexibly outside of our core hours.
- Staff Discounts: Access unique discounts especailly for charity workers.
- Apprenticeship Scheme: We offer degree level study to staff who wouldn't otherwise be able to access higher education.
- IVF, Adoption & Transition leave: We know families don't always come in traditional shapes and sizes and that's why we offer enhanced leave for accessing the support you need.
- Relaxed Dress Code: We encourage everyone to come to work in an appropriate way that affirms who they are and makes them feel comfortable.
The successful candidate will need to have full right to work in the United Kingdom and pass a Criminal Background Check & referencing.
Applications close 11:30pm on Friday 16th January.
We'll be proactively inviting candidates to join us for interviews between Friday 16th January and Friday 23rd January.
We believe no young person should face economic or social exclusion because of who they love or the gender they are.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Finance is a key member of the Senior Management Team responsible for the Trust’s financial management including; financial and management accounts, financial planning and budget submissions, forecasting and cashflow management, compliance and financial governance and the statutory accounts and audit. The produces group accounts comprising the GWT charity and the wholly owned trading subsidiary, GWT Trading Ltd. The GWT charity includes the UK based headquarters, fundraising team and two welfare advice centres, and GWT (Nepal), which is responsible for delivering the majority of charitable activities directly in Nepal. Supported by the Finance Director GWT (Nepal), Head of Finance is responsible for reporting on the financial performance of the Trust to the CEO and the Audit and Finance Committees.
Secretary of the Investment Committee and the key interface between the two Investment Managers and the Investment Committee Chair and members.
Head of profession, providing leadership and professional mentoring and development to the finance teams in the UK and Nepal.
The Trust is looking to introduce a new finance system within the next 12 months, under the direction of Head of Finance.
MAIN DUTIES AND RESPONSIBILITIES
This role’s primary responsibilities will be as follows:
1. Financial Leadership and Control
- Day to day responsibility for the Trust’s finance function ensuring robust financial control, accurate reporting, and effective systems that underpin the charity’s strategic ambitions and operational delivery.
- Advising Trustees on all aspects of the Trust’s financial performance and position including that of GWT(N).
- Provide financial advice in support of the strategic direction of the Trust.
2. Financial Management and Control
- Preparation of the quarterly management accounts with supporting commentary for the Finance Committee and Trustees.
- Monthly Group consolidation, including Balance Sheet and P&L revaluations and review of completeness of management accounts.
- Payroll management for all GWT UK staff including salaries, pension contributions and medical insurance. Ensuring the correct application and reporting of statutory allowances to HMRC through monthly RTI reports.
- Cashflow management.
- Investments: key interface with Investment Managers (Sarasin & Partners LLP and CCLA), and ensuring the correct accounting and reporting of in-period movements within PS Financials.
- Constructive Obligation: Review annual assumptions and options for agreement by the Audit Committee. Liaise with the actuary (located in India) for annual valuation.
3. Financial Reporting and Audit
- Preparation of the Trust’s annual budget and 10-year income & expenditure and investment assessment with supporting schedules for submission to the Finance Committee and Trustees.
- In liaison with HR, evaluate and present options for UK staff annual salary awards.
- Monitor Trust’s financial performance, identifying risks and opportunities for performance improvement.
- Prepare GWT and GWT Trading Ltd statutory accounts in accordance with Charities SORP and Charity Commission requirements and with supporting schedules for audit purposes. Maintain reserve policies, presenting changes for Audit Committee approval.
- Lead for ensuring the correct adoption of SORP 26, with specific focus on the changes in lease accounting.
- In liaison with Comms & Digital Manager, oversee the preparation of the Annual Report for Trustee approval.
4. Compliance and Governance
- Responsibility for maintaining an appropriate system of internal control within the Trust. Lead for the contracted UK Internal Audit capability and provide advice and support to GWT(N) Internal Auditor.
- Lead for Counter Fraud Policy and fraud awareness.
- Responsibility for accounting policies and procedures throughout the Trust, ensuring they are up to date and in accordance with current best practice and regulatory and Charity Commission requirements.
5. Financial Guidance and Stakeholder Engagement
- Maintain regular liaison with the Treasurer and Auditor.
- Liaise with HMRC as required on all aspects of the Trust’s accounts.
- Providing an external interface with banks, auditors, pension funds, investment managers, consultants and charity finance specialists.
- Lead for negotiating the annual Support and Medical Grant-in-Aid (GIA) with MOD and providing quarterly performance reporting.
- Provide financial advice and support to all members of staff within their areas of responsibility including assisting with the financial aspects of grant applications, contract negotiations and project proposals and to provide guidance on HMRC, Charity Commission and other regulations.
6. Leadership and Line Management
- Line management responsibility of Financial Accountant who has day-to-day responsibility for financial transactions and input to PS Financials.
- Provide financial advice and support to Finance Director GWT(N).
- Ensuring the continued profession development of all finance staff.
- Secretary to Audit Committee and Investment Committee.
KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES
Applicants for this position should be able to satisfy the following criteria:
Essential:
- Qualified Accountant (ACCA, ACA, CIMA or equivalent)
- Track record in financial management at a senior level
- Experience of working in the charity or third sector at a senior level
- Understanding of how an organisation’s strategic direction is supported by its financial framework
- Experience of accounting data processing and report generation using current business intelligence (BI) and reporting packages in addition to Excel
- Ability to work both strategically and operationally
- Track record in managing direct reports including effective delegation, coaching and performance management
- Attention to detail while being able to see the big picture
- Leading a team
Desirable:
- PS Financials
- Experience of implementing a new finance system within an organisation
QUERIES
If you have any questions over the job description or terms and conditions, please get in touch with us. Please note we may close this vacancy when sufficient applications have been received.
To provide welfare and support to ex-Gurkhas, their families and their communities in Nepal to enable our beneficiaries to live their lives in dignity



Head of Fundraising & Communications
Hours: 37 per week (30-hour part-time option available)
Salary: £51,510 - £55,438 per annum (salary dependent on skills, experience and knowledge)
Contract: Permanent
Location/Base: Osney Mead, Oxford OX2 /Hybrid - with travel to all sites
Area covered: Oxfordshire & Berkshire West (Wokingham, Reading, West Berkshire)
Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
We won’t give up until everyone experiencing a mental health issue gets both support and respect.
About the Role and the Team
The Development Team is a vital public-facing function of the charity, and has responsibility for engaging people in fundraising, communications, training programmes and engagement. We have a strong track-record of fundraising restricted grants, and unrestricted income from a diverse range of community events, corporate partnerships and individual giving.
We pride ourselves on connecting with people, and delivering an excellent supporter experience so that anyone experiencing a mental health difficulty continues to receive both support and respect.
Working closely with the Senior Management Team, service managers, Board of Trustees and a range of external partners, this role leads the Development Team to maximise income generation, grow a community of support, and raise the profile for Oxfordshire Mind to reinvest in charitable activities and public benefit.
About You
Ready to lead with purpose? We're looking for an unstoppable leader to join us as our new Head of Fundraising and Communications!
This isn't just a job; it's a chance to drive the growth and amplify the voice of one of the region's leading mental health charities. You will be at the heart of our mission, ensuring that everyone experiencing a mental health issue gets the support and respect they deserve.
Your Role:
- Driving our fundraising strategy towards a £1m+ target to directly fund our charitable activities.
- Leading our communications to raise our profile, engage our community, and challenge stigma.
- Mentoring a talented team of managers to innovate and excel.
- Using data-led plans to minimise risk and deliver long-term, sustainable income growth.
We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:
- Demonstrable knowledge of the strategic value and trends of all Oxfordshire Mind’s fundraising mix (individual giving, corporate, events, community and grants).
- Working knowledge of the compliance and regulation requirements for delivering a fundraising function.
- Applied knowledge of the purpose of fundraising to deliver public benefit; including restricted and unrestricted income generation, and commercial/consultancy-based business models.
- Previous experience of developing and implementing an income-focussed and/or Communications strategy.
- Significant experience of target/performance-related team management.
- Experience of using a CRM/database to drive income.
- Demonstrable experience of personally delivering income targets (minimum mid six-figure).
- Experience of delivering grant funding applications and liaison with grant funders.
- Strong relationship building skills at a senior level.
- Ability to think and act strategically across multiple functions.
- Demonstrable ability to prioritise strategically and against targets.
- Team management in a fast-paced, income-driven function.
- Willingness to work flexibly, out of hours, and at significant profile-based events is required.
- Knowledge/Understanding of our values.
If you’re ready to bring your skills to a charity that’s changing lives, we’d love to hear from you.
Closing date: 14th January 2026
Shortlisting date: 15th & 16th January 2026
Interview date: 28th / 29th / 30th January 2026
Interview location: In person at Osney Mead - 2 Kings Meadow, Osney Mead, Oxford, Oxfordshire, OX2 0DP
Interested?
For more information and to complete your application, please click the 'Apply on Company website' button.
You will be taken to the next stage where you can find out more information, download the full job description and complete your application by following the instructions (you may need to scroll down).
Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
The Head of Delivery leads Home-Start Camden & Islington’s family support services, delivering high-quality, responsive support that puts children and families at the heart of everything we do.
The role brings together strategic leadership, operational management and frontline oversight, ensuring services are safe, effective and responsive to the diverse needs of local families. The Head of Delivery will lead and support a team of staff and volunteers, foster a culture of learning and reflective practice, and build strong partnerships with local organisations, health professionals and statutory agencies to improve outcomes for families.
With extensive experience of working in and leading services for children and families, the postholder will ensure robust safeguarding, quality assurance and impact monitoring across services, using evidence and feedback to drive continuous improvement. They will play a key role in shaping the future of Home-Start’s services in Camden & Islington, championing the organisation’s values and its commitment to equality, diversity and inclusion in everything we do.
Key Responsibilities
Leadership and Management
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Lead, motivate, and support a diverse team of staff and volunteers, fostering a culture of learning, reflective practice, and high-quality service delivery.
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Line manage Family Liaison Managers and the Community Project Manager, providing supervision, performance management, professional development, and wellbeing support.
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Oversee volunteer recruitment and management processes, ensuring they are effective and aligned with organisational standards.
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Act as deputy to the CEO, providing leadership and oversight in their absence and supporting strategic decision-making.
Service Delivery Oversight
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Ensure the delivery of family support services meets organisational standards, safeguarding requirements, and the needs of local families.
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Monitor operational processes, including referrals, caseload management, and community project delivery, ensuring staff and systems operate effectively and efficiently.
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Oversee projects and community events, ensuring they are delivered successfully and aligned with organisational priorities.
Safeguarding, Quality, and Impact
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Maintain robust safeguarding policies and procedures across all services, ensuring staff are trained and supported in safeguarding responsibilities.
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Implement and oversee quality assurance and impact monitoring systems, using data, feedback, and evaluation to inform decision making and continuous improvement.
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Ensure compliance with statutory and organisational standards, including legislation relating to children, families, and volunteer management.
Partnerships and Stakeholder Engagement
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Develop and maintain collaborative relationships with local services, health professionals, statutory agencies, and voluntary sector organisations to strengthen outcomes for families.
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Represent Home-Start Camden & Islington externally at meetings, networks, and partnership forums.
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Advocate for the needs of families in Camden & Islington and contribute to service development informed by local community needs.
Strategic Contribution
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Contribute to organisational strategy, planning, and policy development, ensuring operational delivery aligns with Home-Start Camden & Islington’s goals.
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.


