Course and Shop Administration Officer

Helen Arkell Dyslexia Charity, based in Farnham, Surrey, is one of the leading charities in the UK empowering children and adults with dyslexia and other specific learning difficulties. We have a strong reputation built upon 50 years of pioneering work in this field. We currently provide direct support to over 1800 individuals with dyslexia each year.

We are looking for someone who will support our short courses administration as well as providing the administration for our shop; which is both on-line and in-person. The role is based full-time in our office in Farnham, and you will work closely with the team based there. A collaborative approach and commitment to Helen Arkell’s values is essential. You will be confident in multi-tasking and dealing with the public, as well as having good communication and digital skills.

Key Responsibilities

Courses

·     Prepare for online and face-to-face courses including setting up webpage booking pages, answering enquiries, and preparing resources such as leaflets and handouts

·     Process course bookings ensuring accurate records are maintained.

·     Create events and host on-line courses via Zoom

·     Support course delivery for both on-line and in-person events

·     Manage the on-line, and on-demand course recordings access.

·     Send out and collate feedback forms and certificates for courses

·     Process applications for bursary places on courses

Shop

·     Source, order and manage the stock (with the agreement of the Head of Education)

·     Ensure that the shop is well presented and serve customers making purchases.

·     Process orders received via our website, including packing and dispatching.

·     Manage the Shop on our accounting system, Sage. Including updating the ledger daily,  updating the stock information and producing purchase orders.

·     Manage the ‘till’ ensuring accurate records are maintained and systems agree.

·     Produce the monthly sales report

·     Lead regular stock takes.

·     Develop innovative sales ideas including advertisements, to increase shop turnover

·     Support the shop finance functions such as producing customer invoices and VAT receipts

·     Prepare stock for events away from the HADC office

Other

·     Support the general administration of the office, including answering the door and the phone and ordering supplies.

·     Attendance at charity events (which may be out of office hours) where time-off in lieu will be given

We’d love to hear from you if you would like to join us as we deliver our exceptional services.  

Thank you for your interest in working with us and we look forward to receiving your application.

The client requests no contact from agencies or media sales.