It Jobs

Why Access Social Care Exists 

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point. 

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

About the role

This is an exciting time to join ASC. We have a new strategy and are growing quickly. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue going forward. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.

We are seeking a committed and customer focused Helpdesk Analyst to join our IT team. You will have a passion for technology and a proactive approach to problem solving. Your role will involve diagnosing and troubleshooting hardware, software and network issues. You will also advocate for the use of both current and emergent technologies, as well as facilitating the training of our team to effectively utilise these tools.

Responsibilities

• Provide first-line support to users by responding to helpdesk queries via phone, email, or in person.
• Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
• Manage our IT Ticketing systems in Monday 
• Escalate complex problems to the appropriate IT support teams, both internally and externally.
• Maintain accurate records of helpdesk interactions, resolutions, and follow-up actions.
• Install, configure, and upgrade computer hardware and software as needed.
• Collaborate with team members to enhance IT systems and processes.
• Contribute to the development of user guides and knowledge base articles.
• Collaborate with the business support team to streamline IT hardware procurement processes and co-develop better working practices, maintain an equipment log, manage the refreshment of returned laptops, and oversee telephone service, reviewing contracts for efficiency and fit.
• Assist with helping to codesign the on/off boarding of new/leaving members of staff and help manage the resulting tasks including data protection actions.
• Assist with new software rollouts in both their configuration and in staff training.
• Help introduce new digital tools within the organisation and improve adoption and usage. This will involve matching needs and running pilots, change and embedding processes.
• Work with external providers to ensure a high quality of service is maintained in the organisation.
• Create and manage a set of standard guidelines for using our digital tools effectively, and devise ways to promote their use. Additionally, manage the training programme that support these tools adoption.
• Support the CTO as required in any duties which you could be reasonably expected to perform in line with this job description.

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

For the full Job Spec please see Job Pack

How to apply   

We hope that having read this far; you still want to apply!    

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:  

· An up-to-date CV 

· A completed diversity monitoring form  - found in Job Pack attached

· A supporting statement of no more than three pages, addressing: 

· The essential requirements of the person specification 

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK. 

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application.

Timeline for the recruitment process  

Closing date: 23:30pm on 30th June 2024

Interview and assessments: Tuesday 9th July 2024

Please ensure you keep these dates free.  

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.  

University of Oxford Development and Alumni Engagement

CRM Learning and Engagement Manager
(known internally as DARS Senior User Engagement Officer)

Location: Oxford – hybrid working may be an option

Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.

About the Role

As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:

• User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
• Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
• Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.

To Be Successful You’ll Need:

• Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
• Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
• Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
• Interpersonal Skills: Excellent interpersonal and customer service skills.
• Technical Proficiency:
  • Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
  • Proficient in learning management systems (LMS) and various e-learning platforms.
  • Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
• Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
• Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.

What We Offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• days annual leave
• Membership to CASE
• Training and Development opportunities
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173358.
• Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 4 July 2024 can be considered.

Interviews are currently scheduled to take on 19 July 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

What would we like…?

Are you interested in supporting an efficient and effective IT service to all staff?

We're looking for someone with  excellent customer service experience and experience in problem-solving IT issues, whether personal IT issues or previous work experience, to join the team as a IT Support Analyst on a permanent basis.

The IT Support Analyst will be responsible for providing Ambition Institute staff with IT support on issues and questions. You will be part of the organisations helpdesk who focus on triaging IT issues, ensuring staff have the right equipment to do their job and administrating the asset registers to reflect the true picture of our assets in the organisation.

We would like you to:

• Provide first line hardware & infrastructure IT support to users across our organisation on tickets raised for any systems
• Work with the Senior Associate to resolve tickets in your queue within the KPI set by the team
• Work with the Senior Associate to manage all technology and systems equipment across our organisation ensuring staff have suitable working laptops and agile equipment
• Action all IT requirements for new starters and leavers efficiently
   

Working in a hybrid way, you’ll be attached to our London office and will report to the IT Operations Manager.  In line with the teams current ways of working, you’ll be expected to be in the office at least 1-2 days a week to support with asset management, in addition to team days and this may be reviewed by Ambition. Occasionally you'll also be expected to travel to our regional offices in Birmingham and Manchester.  

Skills, Knowledge and Experience

To succeed in this role you must be a problem solver and have excellent customer service attributes to ensure that the IT service we provide our staff is excellent. It is essential that you are able to clearly explain procedures and processes and have the ability to build relationships internally and externally. 

Key to this role is a real passion for technology and a willingness to learn and develop in the role. Our ideal candidate will be able to evidence using their own initiative and managing multiple, competing demands.

Whilst experience of developing a consistent, complementary suite of training across different applications would be beneficial it is not essential to applying for this role and there will be opportunity for development and training in this area. 

If this has sparked some interest we welcome an application from you. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for London only.

All applications must be received by the closing date 23:59 on 28 June 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Prospectus is excited to being working with UK Youth in their search for an IT Manager, who will manage the day-to-day IT operations of the charity. This is a full time, permanent position, based in London (Hybrid).
 
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives. UK Youth plays a unique role in addressing; the lack of investment into the youth sector, the lack of cross sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.
 
Reporting to the Head of Operational Improvement, the IT Manager will ensure the smooth and effective management of day-to-day IT operations, including operational management of all IT systems and their maintenance, governance, digital and data security, and procurement. The post holder will act as the first line of IT support, managing the service desk function of the IT team, ensuring an effective service for users across the charity. Finally, the IT Manager will manage and monitor IT data protection, ensuring GDPR is up kept throughout the organisation.
 
To be successful, you will have demonstrable experience in IT operational management, with experience resolving IT challenges. You will have strong technical knowledge in both software and hardware, including Microsoft 365, Cyber Essentials etc. You will have demonstrable interpersonal and communication skills, with an ability to build rapport and relationships with stakeholders across all levels of the organisations. Finally, you will have an understanding and an appreciation of the work that UK Youth do, with empathy with the needs of young people.
 
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.  

The hiring managers are reviewing applications on a rolling basis, please initially submit a CV to learn more, and ensure you don’t miss out.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to be successful in this role, you could be our new IT Operations Manager.

About the role

The Information Technology Team provides dedicated support for the organisation's IT infrastructure, helping us achieve our goal of advancing human rights through the effective use of technology. The IT Operations Manager will lead the team to ensure that we have a resilient IT infrastructure that can respond swiftly and effectively to the needs of the organisation and the environment we operate within.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have a proven track record of successfully leading IT service delivery within complex hybrid working environments
• You have excellent leadership skills, and can build and motivate high-performing teams operating within a customer service environment
• You can effectively manage competing priorities and adapt and respond as business needs require
• You collaborate and positively contribute to an inclusive culture
• You have a good knowledge of cybersecurity strategies, data protection regulations, and budget management

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

The IT 1st Line Support Analyst will play a key role in enabling the organisation in fulfilling its goals through providing a best-in-class support service to its employees.

This role will be responsible for the delivery of initial technical support for hardware and software issues and requests, completing system upgrades, onboarding new employees, and maintaining on site AV equipment. In addition, this role will give the opportunity to support a wide range of technologies as well as working on key projects.

As the IT 1st Line Support Analyst has a critical role in supporting the needs of the business, we would be looking for the successful applicant to be in the office 4 days per week.

Main duties and responsibilities of the role:

Provide initial technical support, troubleshoot, escalate.

· Complete initial troubleshooting of all tickets raised with the IT team.

· Document troubleshooting steps and progress and/or call closure details within the ticketing system.

· Appropriately prioritise tickets based on urgency and impact.

· Feedback to wider team on ticket trends or common issues occurring.

· Escalate tickets where appropriate to 2nd Line Support.

· Basic Active Directory administration.

Maintenance and setup of meeting room equipment.

· Complete setup of IT equipment for key meetings.

· Regularly conduct checks of meeting rooms.

· Maintain documentation and “how to” guides on meeting room equipment and setup.

IT inductions and employee onboarding.

· When required, perform IT Induction for new employees.

· Process new starter tickets as per the new starter process.

· Complete setup of new starter hardware, software and user account.

General.

· Assist other members of the IT department in ticket completion and project related tasks.

· Maintain IT hardware and software inventory systems.

· Assist ARUK employees to adhere to IT policies and Security guidelines.

· Fulfil requirements of the Leaver Process.

· Complete desk moves and setup of new desks within head office.

· Maintain printer consumables and stock levels.

· Continuously develop professional knowledge and expertise, to ensure up to date knowledge is relevant to the role.

· Undertake any other relevant duties and projects delegated by the Head of IT, in line with the responsibilities of the post.

 

What we are looking for:

· Relevant experience in an IT related field

· Knowledge of Windows operating systems and Microsoft Office 365.

· Experience with IT support principles.

· Knowledge of Active Directory.

· Experience in providing 1st Line IT Support.

· Demonstrates initiative.

· Ability to build relationships, strong team player.

· Excellent communicator – able to build rapport and has excellent listening skills - receptive to feedback and demonstrates flexibility, curiosity, an ability to learn and prioritisation skills.

· Ability to explain complex IT information to all stakeholders.

· Has a “can-do” attitude and is committed to delivering results and strives for continuous improvement.

· Demonstrates logical thinking; innovative personality; able to see the bigger picture and short/long term vision.

· Strong ethical standards and a high level of personal integrity.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £23,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 23rd June 2024, with interviews likely to be held week commencing the 1st July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

About The Role
Closing Date: 21st June
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Alzheimer’s Society, the UKs leading dementia charity is looking for an IT Project Manager who will play an important role in shaping the Society’s technology future.
This role provides an exciting opportunity to join our IT team in one of the most dynamic and fast growing charities in the sector. This role is critical in delivering IT projects that will support the delivery of our IT Roadmap and our ambitious new strategy.
Working autonomously, the IT Project Manager will be responsible for leading and managing the scheduling and delivery of technical IT tasks, projects and technical components of larger projects.
This is a technical role and the post holder will require technical skills and knowledge.
Projects will be managed in accordance with the Society’s project management methodology, based on Prince2. The Society is also starting to use elements of Agile methodology in their implementation and the methodology is being updated to reflect this. We’re looking for someone who will share the drive, ambition and passion of our IT Team to develop positive cross-functional relationships, and act as a trusted partner to support our Help and Hope strategy.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you

- Extensive experience of end-to-end Project Management within a technology environment.
- Robust knowledge of good design, development and testing to enable robust discussions with technology resources and suppliers on the project.
-  Experience of commercial negotiations with suppliers to input into contracts for project delivery.
- Demonstrable change management and leadership skills, and the ability to apply them to implement new systems and redesign work.
- Experience of business analysis, process mapping and re-engineering.
- Significant experience of delivering complex projects of technology change that have lasting and significant impact on an organisation

You will also have:

- Demonstrable experience of developing and maintaining key relationships across functions within an organisation;
-  Strong organisational and timekeeping skills, with demonstrable experience in prioritising request and managing expectations.
- Experience using Microsoft Suite of products and collaboration tools.
- Considerable experience of working collaboratively and being able to prioritise your workload effectively, whilst remaining solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills, allowing you to have open jargon-free conversations with the business.
- Attentive listening skills when gathering critical requirements or understanding the basis of user concerns that are being articulated.
- Excellent attention to detail.
- Experience of working as part of a team, supporting colleagues when there are deadlines, and knowing when to ask for help.
- Ability to take initiative, be a self-starter and incredibly motivated.
- A ‘can-do’ attitude, be enthusiastic and passionate.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Finance & Resources Senior Manager | Full-time 35 hours per week | £46,749 - £51,184 
Based at our offices in Clapham, near Settle, with flexible home working. Will consider part time at four days a week. 

An impending retirement has opened up an exciting opportunity for an experienced, qualified Senior Finance Manager to help shape the future of YDMT and it’s subsidiary YDMT Consultants Ltd. We are a growing organisation with a current annual income of c£2million and a staff team of 36 FTE. 

Leading our finance and central support teams you'll play a crucial role in safeguarding the financial health of YDMT and maximising our resources in order to deliver the greatest charitable impact.

About Yorkshire Dales Millennium Trust 

Yorkshire Dales Millennium Trust (YDMT) is a small Charity doing big things for People, Landscape and Wildlife in the Dales. 

For 27 years we have delivered diverse and inspirational projects, helping to plant 1.5 million trees and securing the future of more than 750 hectares of wildflower hay meadows, creating habitats for our wildlife and helping to tackle climate change. We are passionate about inspiring disadvantaged groups and future generations to care for this special area.

About the role 

Leading on financial management processes across the organisation you will provide high quality, meaningful financial information to support the decision making our Board of Trustees.

You will support YDMT's fundraising, grant-giving and project delivery - leading the central support team to develop and manage robust HR, finance, IT and facilities systems and procedures.

As a member of the YDMT Executive Leadership Team, you will also support our Chief Executive in shaping the future of YDMT's work. You'll provide support and information to the Board and contribute to our vision and direction. 

About you

We are looking for a qualified Senior Finance Manager who is business orientated, with excellent leadership skills and delivers results. A proven background working within the charity sector or similar would be desirable, but isn't essential. You will be passionate about our work and can confidently lead on our financial management processes across the organisation, providing high quality meaningful financial information to support the decision making of the Board of Trustees.

Underpinning all of this is your ability to work within our culture – which means sharing our values of being creative, caring, honest and enabling

Director of Finance and Operations
Hybrid working (within the UK) with access to our London and Edinburgh offices.

About Us

The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We work across five continents with some of the world’s most vulnerable people to strengthen their voices in the decision-making arenas that affect them. With more than 150 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.

Facing urgent global challenges, IIED leverages its history, partnerships, community ties, innovation in policy, and a committed team to drive societal change. We host significant initiatives like the Green Economy Coalition, the Reversing Environment Degradation in Africa and Asia programme, the Least Developed Countries Initiative for Effective Adaptation and Resilience and serve as the secretariat for the LDC Group in climate talks, recently adding the chair’s office of the Intergovernmental Panel on Climate Change (IPCC).

This is an incredible opportunity for a high calibre professional with experience in financial, operations and information technology (IT) management and a background of leadership within the not-for-profit sector to make an impact.

As the Director of Finance and Operations, it's the perfect time to join our team in a newly created role on a full-time, permanent basis, working 35 hours per week.

The Benefits

- Salary of up to £91,102 per annum
- 25 days' annual leave per year. We are also closed between Christmas and New Year, and this is additional paid holiday
- 7.5% employer's pension contributions
- An employee protection scheme offering a flexible menu of benefits
- An employee assistance programme
- Flexible working options
- Support for learning and development

The Role

As our Director of Finance and Operations, you will provide strategic oversight of finance and operations, ensuring our financial sustainability and viability. The role is part of our Strategy and Leadership Council (SLC) and Operations Committee (OC), supporting the delivery of our Manifesto, which provides a renewed approach to impact and achieving our mission.

Supporting the delivery of our strategy and transformation agenda, you’ll deliver advice to senior leadership and provide strategic direction to our Finance, IT and Operations/Facilities Teams.

You will also lead our annual business budgeting and planning processes, working closely with the Executive Director (ED), Chief Operating Officer (COO) and Director of Strategy and Learning to allocate resources and report regularly on financial and risk related issues.

Additionally, you will:

- Report regularly to the Finance, Audit and Risk Assessment Board sub-committee.
- Identify the risks and opportunities to inform IIED’s future sustainability as well as driving improvements to support our vision.
- Oversee treasury management and manage our reserves.
- Have oversight of key bids to ensure commerciality and alignment between financial goals and strategic business priorities.
- Ensure adequate overhead recovery from funding arrangements.
- Lead on the development and improvement of financial policies, processes, and systems.
- Lead on the statutory audit process and be responsible for third-party audits.
- Coach and supervise direct reports.

About You

- Strategic and results driven executive.
- Highly analytical and practical.
- Forward-thinking and insightful.
- Have strong financial literacy and an operational background.
- Excellent leadership skills and alignment with IIED’s values and ways of working.

To be considered as our Director of Finance and Operations, you will need to be a qualified professional with an ACA, ACCA or CIMA (or equivalent) qualification with experience in:

- Financial, operations and IT management
- Financial planning, forecasting and budgeting
- Management and leadership in the not-for-profit sector
- Strategy development, project and risk management
- Leading implementation and upgrade of ERP systems
- Building strong relationships across a diverse and international stakeholder map
- Operating within the international and regulatory landscape in which IIED operates, with an understanding of VAT partial exemption and the application of VAT legislation to a global organisation

Even if you don't satisfy all the criteria, we still encourage you to apply as we will offer training and development to upskill the right candidate for the role. Importantly, you will have a passion for the work we do and our vision.

The closing date for this role is 30th June 2024.

IIED is a hybrid working organisation and you are likely to be working from home most of the time, therefore you will need a suitable place to work and a reliable, fast internet connection.

Other organisations may call this role Finance Director, Financial Controller, Head of Finance & Business, CFO, or Chief Financial Officer.

Webrecruit and the International Institute for Environment and Development are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to step into a vital role as our Director of Finance and Operations, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

The Microsoft Azure Engineer is part of the Infrastructure Services team. The role is to support the development, implementation and maintenance of the IT infrastructure and all information systems. The Microsoft Azure Engineer is a part of an international IT team, reporting directly to the ODI IT Infrastructure Services Manager.

YOUR KEY RESPONSIBILITIES

• Collaborate with and provide expert knowledge to other teams with regards to Azure infrastructure.
• Develop, implement and maintain Microsoft Azure infrastructure; (SQL, Firewall, Networking, Enterprise Apps, VPN, Log Analytics, Backups, etc.)
• Provide technical /operational support;
• Monitor the performance and continuity of global & corporate IT­ Systems
• Contribute to the development, implementation and monitoring of service level agreements;
• Be part of and contribute to Global IT Community of Practice;
• Provide active support to Global projects (e.g. Cloud or IT assessment).

YOUR PROFILE

• A committed Christian with a passion for the Persecuted Church;
• Bachelor's degree in IT or Computer Science, understanding of the used methods and systems (or equivalent);
• At least three years' experience working in Azure;
• Experience with PowerShell scripting and Power Automation;
• General knowledge of Azure networking, firewalls, Enterprise Apps, VM & VDI is a plus;
• Microsoft Azure related certifications are a plus;
• A critical thinker, able to plan and organize project work;
• Analytical skills, able to propose solutions and solve problems in a creative way;
• Proactive, result oriented, organized and team player;
• Excellent oral and written communication skills in English.

OUR OFFER

This is a salaried position. Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team, and the opportunity to grow professionally and personally. As a global organization we are used to combining working from home with working from the office and to have flexible working hours. Location preferably in the Netherlands or the United Kingdom.

About ICT at Hope into Action 

ICT is critical to delivery of the Hope into Action vision of every church lovingly making a home for those experiencing homelessness. We have experienced rapid growth across the UK and are now in 35 towns. Our ICT provides a vital window for each town in the Hope into Action network of people, policies, document storage and training resources. Our internal ICT capacity is mission critical. Our first line helpdesk is outsourced. This role will take the lead on several key projects that will ready out ICT infrastructure for the next phase of growth. 

About the role 

Our ICT Network Lead is both a strategic and user-empowering role. For this role, you would be someone who is flexible with an ability to keep systems running smoothly whilst at the same time pursuing improvements.

Hope into Action has a strong culture of continual improvement and pursuing excellence. Working with the Head of Operations, you will immediately focus on the implementation of our HOPE Processes project to enable all our projects to realise significant efficiencies in managing significant numbers of processes connected to our houses, tenants, investors and donors.

Whilst progressing other projects, you will oversee the induction and training of new staff and franchise partners. You will manage the outsourcing of IT contracts, including help desk, finance, CRM databases, mobiles, landline, internet and printers / copiers. Oversee the on-going development of the SharePoint Online site as a robust efficient tool for day-to-day use. You will introduce new ways to monitor the satisfaction with ICT across the network and take responsibility for data security.

About you 

We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them. 

You will possess a wide range of IT and Management skills and be a problem solver and decision maker. You should be approachable and able to convey complex IT concepts to frontline staff. You should have great communication and people skills and be able to travel around other Hope into Action sites. You should have a passion for the homeless, churches and our vision & values. 

We value diversity, and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.   

About us

We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.  

Starting 13 years ago, we have grown into a mature organisation working with over 100 churches running 110 homes for over 350 tenants. 

We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless link and Centre for social Justice.

We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants. 

Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human traffic 

Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.  

We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community.   Our vision is for every church to lovingly provide the homeless with a home.

Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.

At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

We are looking for a dynamic individual to take on the day-to-day administration of BVSC. This is a key role at BVSC – a varied, interesting, creative role that requires a solid background in IT, database management, website maintenance, administration and supporting a large team.

Key Duties:

• Reviewing, refining and managing our database and website
• Ensuring the Community Directory is up to date, ‘live’ and reviewed regularly, with organisations supported to update and amend their own directory entries
• Providing administrative support to the CEO and HR & Governance Manager in their day to day work
• Supporting the Office Manager with induction and provide general support to the staff team with IT
• Being a key member of the social media and communications team
• Managing room bookings, events and CEO diary
• Supporting the Office Manager to manage the office service contracts

Planning Reviewing and Organising

• Overseeing the day-to-day BVSC administrative processes which include booking rooms, diary management, receiving phone calls, managing a general email inbox, updating our website and database, helping problem solve if occasional IT issues occur.
• Processing and recording Community Lottery applications.
• Team members are responsible for their own administration; however you will provide admin support to the organisation eg booking training courses, managing room bookings, offering support to staff that are facilitating Teams meetings/training events.
• Maintaining levels of stationery and office supplies as appropriate.
• Ensure all electronic and paper record systems which contain sensitive or person identifiable records are stored in compliance with the Data Protection Action and our Information Governance standards.
• To actively plan, support, and administer BVSC’s networks, internal and  public meetings – taking minutes when required.
• To review current electronic filing systems, keeping folders organised, up to date and using archive appropriately.
• To be a key member of the communications team that manage the BVSC Twitter, Facebook and Instagram accounts keeping them current and relevant by scheduling content created by the team.
• Raising and processing Purchase Orders to buy equipment and services for the organisation.

Communication

• Respond to general enquiries, answer the BVSC phone and being the first point of contact in the office, ensure delegation of this responsibility in your absence
• Communicating with all partners via email, letter and over the phone
• Being the key point of contact for all suppliers and support contracts

Research, Support & Development

• The post holder will help produce regular impact reports for senior staff
• Contribute comprehensively to the annual workplan, updating and completing actions as they arise
• Support BVSC and our member groups to meet quality standards as needed
• Research local and national events, training and funding opportunities to publicise for the charity sector
• To undertake any other duties which the CEO, line managers or Trustees may reasonably require.

Person Specification

Essential 

• Experienced office administrator with excellent interpersonal and communication skills
• The ability to work as part of a team and provide efficient and professional administrative support to other office members
• Excellent working knowledge of Microsoft 365 suite including Word, Excel, Outlook, and a range of 365 apps e.g. Teams, Forms, SharePoint – these are used daily
• Excellent IT skills and experience of maintenance and input to CRM database systems
• Experience of working within a framework of confidentiality and with access to sensitive personal data
• Knowledge of website management and maintenance (WordPress and Drupal)
• Experience of using various design, communication, or project planning platforms e.g. Canva, Sway
• A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
• Ability to develop and maintain relationships with colleagues, professionals, and voluntary sector providers across the borough
• Enthusiasm, flexibility and a positive ‘can do’ attitude
• Ability to prioritise your own workload and effectively manage several tasks at any given time
• Strong organisation and planning skills and the ability to work with initiative and with limited supervision
• The personality and temperament to deliver in a sometimes fast changing and busy environment

Desirable 

• Existing knowledge of local voluntary services and resources
• Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
• Ability to contribute own ideas and solutions to the team
• A good level of written and spoken English and grammar, numeracy, attention to detail with high level of accuracy
• Alignment to our organisational values

The Digital Transformation Manager leads THET’s efforts to transform our own programmes of work and the way THET  operates, and also that of the Health Partnership community to better incorporate and enable best practice in digital solutions. The Digital Transformation Manager will work with teams across the organisation to consider how in every aspect of THET’s work we can transform our use of technology to achieve greater efficiencies and effectiveness, improve inclusivity and equity, and whilst reducing our carbon footprint. Digital Transformation is a key enabler for the organisation to help advance access to health services in low-and-middle-income countries, via activities such as building online communities, online learning for health workforces in complex and humanitarian settings, e-health, amongst others. This role will require engagement across the different departments of THET including programmes, and research, evidence and learning, and external engagement, as well as engaging with external stakeholders to drive and raise visibility of this agenda.

KEY RESPONSIBILITIES:

Strategy

• Lead the review and delivery of THET’s digital transformation strategy. 

• Lead and implement THET’s digital enablers to support the organisation’s strategic plan.

Product management

• Develop and enhance the user experience of both external and internal stakeholders across key digital products including the THET website, Pulse platform, learning platforms and bespoke applications.

• Conduct user research and collaborate with cross-functional teams to drive a long-term strategy across our digital portfolio.

Stakeholder and project management

 • Provide guidance and capacity development to both THET staff and the Health Partnership community on digital implementations and best practice

• Ensure THET has accurate data and analytics to support operations and programmes across THET.

• Project manage key digital projects including scoping, testing, implementation, and review.

• Engage with external experts to promote and drive THET’s digital agenda across the global health sector.

• Lead and develop THET’s digital reporting mechanism to track the success of digital implementation across programmes.

• Lead a Digital Transformation Working Group to support digital transformation across THET and the wider HP community. 

External representation and publicization

• Representation at key THET and external events raising visibility of digital working within health partnerships and across the health partnership community.

• Working with THET external engagement and research evidence and learning teams to deliver communisations and policy documents on digital transformation.

Fundraising and digital transformation project design

• Lead fundraising for digital transformation at THET, working closely with colleagues across the organisation.

• Support colleagues in integrating digital transformation across project proposals.

• Reporting back to donors to demonstrate the value of THET’s digital interventions.

Operations

• Manage third party providers including vendors and Managed Service Providers, ensuring compliance with SLA’s.

• Working with the Chief Operating Officer, ensure THET has adequate and appropriate IT infrastructure and cybersecurity processes in support with IT MSP

• Support the implementation of GDPR practices across THET in line with regulation and best practice. 

Line Management

• Line manages the Digital Transformation Officer.

• Mentor and coach other team members as required

This job is remote with occassional travel to London and upto 4weeks per year international travel.

How to apply

Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification. Please see Job Pack for full details and instructions

This letter should be submitted with a CV to THET by midnight Monday, 24th June, with ‘Digital transformation manager’ in the subject line. Applicants must be available for interview and assessment over the following two weeks

THET is an equal-opportunity employer, and any form of canvassing will lead to automatic disqualification.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK.