Support Worker Jobs

Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.

You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.

Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. 

What we are looking for:

• Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
• Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
• Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
• Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
• Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
• Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
• Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
• Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
• Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
• Hand over projects in a timely manner, with all operating and maintenance documentation in place.
• Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
• Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
• Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
• Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
• Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage. 

There may be times when you are expected to undertake other duties that may be asked of you from time to time. 

Skills, knowledge & expertise required for the role:

Experience:

• 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
• 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
• 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS) 
• Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
• Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
• Working in an IT service desk or team, ideally within a serviced/managed office environment.

ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable. 

Skills:

• Exceptional knowledge of network infrastructure, both wired and wireless.
• IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
• Strong communication skills with the flexibility to deal with a varied customer base.
• Coaching or training end users in technical expertise.
• Knowledge of VoIP telephony.
• Knowledge of spam filtering software and configuring policies
• Knowledge of system backups, for example, Microsoft Azure Backup Service.
• Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura. 

Benefits to working at Somerset House

Mental Health & Wellbeing

• Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
• Mental health support and guidance from our in-house trained Mental Health First Aiders 
• Hybrid working based on having 3 days in the office per week (pro rata if part-time)
• Contribution towards eye tests and glasses
• Trust life insurance scheme 

Holiday

• Enhanced annual leave – 25 days plus bank holidays (pro rata)
• Birthday leave - additional day leave on or within a week of your birthday
• Extra day off - to celebrate anything of your choice

Other Leave

• Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
• Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
• Enhanced maternity pay

 Pension

• 8% employer pension contributions
• No minimum requirement for employee contributions
• Option for salary exchange
• Interest-free loans
• Season ticket loan
• Cycle to Work scheme

Discounts, offers and free stuff

• The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
• Discounts in Somerset House cafes and restaurants
• Discounts with various high street retailers and restaurants
• Discount to local leisure centres

About Somerset House Trust

Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.

Our Commitment to Anti-Racism, Diversity and Inclusion:

Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. 

Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here.  We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. 

With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.

We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.

Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

HOURS: 37.5 per week (Full Time)

LENGTH OF TENURE: Permanent

LOCATION: Clapham (on-site with some remote work and travel to local sites)

Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.

The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.

Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.

What you’ll be doing

The primary duties of the Senior IT Support Technician include, but are not limited to:

• working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
• supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
• collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
• delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
• adherence to Royal Trinity Hospice’s policies, procedures, and values.
• supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
• playing a crucial part in delivering aspects of ongoing and future IT projects.
• supporting the business in the provision of documentation and knowledge sharing.

Skills and experience required

• Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
• Experience in a similar role in an IT team following ITIL processes/practices.
• Working knowledge of Microsoft 365 and Windows 10 OS.
• Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
• Working knowledge of Windows Server OS, Exchange and Active Directory.
• A sound understanding of network and server infrastructure.
• Knowledge of IT security software solutions.
• Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
• Experience of Citrix XenDesktop and XenApp is desirable but not essential.
• Able to work to SLA’s and KPI’s.
• A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.

You’ll be

• Proficient in verbal and written English.
• Able to communicate effectively at every level within the organisation.
• Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
• A role model for continuous quality improvement, offering advice and support where necessary
• Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
• Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
• Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
• Able to explain technical concepts in ‘layman’s terms’ without patronisation.

Benefits

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling on the phone or face to face

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

All successful applicants will be subject to DBS, Occupational Health and reference checks.

For an informal chat or visit please contact Martin Renel, IT Operations Manager

Closing date: Sunday 26 May 2024

Interviews: Week Commencing 3 June 2024

We are looking for people who will thrive in a fast paced, rewarding role helping to change the lives of young people. We have a vacancy in Bristol and in Glasgow.

We believe that our Graduate Scheme is one of the most exciting in the charity sector. We provide exceptional training and experience, and the opportunity to work with young people and colleagues who will challenge and inspire you.

IntoUniversity is an award winning charity that runs local learning centres in the heart of communities where the young people we support live.

Our centres provide an innovative education programme which includes: practical learning support, motivational and confidence-building activities for children and young people aged 7-18.

Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We currently have forty one centres and extension projects across England and Scotland. We have a number of new centres planned for 2023 to 2024, and ambitious plans to scale up our provision further over the coming years.

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.

Application deadline: 9am on Tuesday 28th May

Start date: As soon as possible, to be agreed with the candidate, 

Salary: £25,500 per annum, rising to £27,400 per annum from 29th July 2024. 

Working hours: Monday, Thursday from 09.30 to 18.00, Tuesday, Wednesday, Friday: 0900 to 1730

Staff benefits:

• 33 days (including bank and public holidays)

• Plus additional 2 closure days in December and 1 day in July

• Plus additional length of service entitlement (one day per year of service, up to 5 days)

• Employee Assistance Programme

• Life Assurance

• Staff in FOCUS – rewards, competitions and prizes across the year

• Interest free new starter loans of up to £1,000

• Summer working hours

• Cycle to Work Scheme

• Corporate eyecare scheme

• Employer pension contributions of 6% from April 2024

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are.

We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.

Temporary Education Worker (Bristol)

Contract type: Full-time, fixed-term contract until December 2024

Closing Date: We will be assessing applications on a rolling basis and we reserve the right to recruit when we find a suitable candidate, so please submit your application as soon as possible.                        

Start Date: As soon as possible to be agreed with the candidate                                   ​

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we  support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. 

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years. We are looking for someone who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a fixed-term contract as an Education Worker at our IntoUniversity centre in Leeds.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young
people we support live. Our centres provide an innovative education programme which includes practical learning
support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is
to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each 
year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to 
scale-up our provision further over the coming years.

We are looking for a high-calibre candidate to take up a fixed-term, maternity cover role as Centre Leader at our
IntoUniversity centre in Weston-super-Mare. You will have responsibility for running your IntoUniversity centre, including
managing your team, planning and delivering the programme, liaising with external stakeholders and meeting
IntoUniversity’s targets for delivery. A substantial element of this role is delivering our education programme to children
and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young
people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be,and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social  backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. 

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

Contract:
Full-time, fixed-term until April 2025

Start date:
As soon as possible, to be agreed with the candidate.

Working Hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some additional weekend &
unsocial hours will be required)

Salary:
£33,800 per annum. This will rise to £35,500 from 1st September 2024.

Location:
IntoUniversity Weston-super-Mare
The Information Station
St Andrew's Parade
Weston-super-Mare
BS23 3SS

Annual Leave:
33 days (inc bank & public holidays)
+ additional 2 closure days in December
+ additional length of service entitlement
(one day per year of service, up to 5 days)

Staff Benefits:
– Employer pension contributions of 6% (and up to 8% after
two years)
– Employee Assistance Programme
– Life Assurance
– Staff in FOCUS – rewards, competitions and prizes across
the year
– Interest-free new starter loans of up to £1,000
– Year round ‘early finish’ Fridays at 4.30pm
– Summer working hours
– Cycle to Work Scheme
– Corporate eyecare scheme

We’re an award-winning charity that runs local learning centres in the heart of communities where the young  people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for a high-calibre candidate to take up a fixed-term, maternity cover role as Centre Leader at our IntoUniversity centre in Brixton. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be,and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social  backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. 

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

Contract:
Full-time, fixed-term until April 2025

Start date:
As soon as possible, to be agreed with the candidate.

Working Hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some additional weekend &
unsocial hours will be required)

Salary:
£36,000 per annum (inclusive of £2,200 London contribution). This will rise to £38,100 (inclusive of £2,600 London contribution) from 1st September 2024.

Location:
IntoUniversity Brixton
27 Streatham Place
Streatham Hill
London
SW2 4QQ

Annual Leave:
33 days (inc bank & public holidays)
+ additional 2 closure days in December
+ additional length of service entitlement
(one day per year of service, up to 5 days)

Staff Benefits:
– Employer pension contributions of 6% (and up to 8% after
two years)
– Employee Assistance Programme
– Life Assurance
– Staff in FOCUS – rewards, competitions and prizes across
the year
– Interest-free new starter loans of up to £1,000
– Year round ‘early finish’ Fridays at 4.30pm
– Summer working hours
– Cycle to Work Scheme
– Corporate eyecare scheme

The Alliance for Inclusive Education (ALLFIE) has led the lobby for change in inclusive education for over 30 years, serving as the only national Disabled people’s campaigning organisation working on this issue. 

ALLFIE’s vision is to create an inclusive society by ensuring inclusive education within mainstream settings for ALL Disabled people. We campaign for ‘a world where inclusive education is a right, not a struggle,’ and for Disabled pupils and students to be fully included in mainstream education, training, and apprenticeships, with all necessary support. We also create the resources that people and organisations need to advocate/campaign for inclusive education, training, and apprenticeships and to develop good inclusive practice. 

Job purpose: The Social Media Co–Lead will ensure the smooth delivery of ALLFIE’s online and social media content, to increase understanding of, and engagement with, our inclusive education campaign work. This is a production role which will focus on growth and consistency across ALLFIE’s online and social media platforms, ensuring accessibility in text, visual and audio content.

As an organisation run by and for Disabled people, we are seeking to recruit a skilled and motivated Disabled person for this key role.

We support flexible working and large aspects the role could be done remotely, however some travel to attend face-to -face meetings will be required.

ALLFIE is committed to promoting equality of opportunity, intersectionality and human rights. If you are a Disabled person and we need to make any adjustments to our recruitment process to enable you to apply for this role please let us know.

Closing date for applications: 23:30hrs on Thursday, 23 May 2024

We are seeking a Head of IT to lead the technical delivery in support of our IT strategy. This is a new role and will be our first standalone IT member of staff. You will shape the IT support and infrastructure for the charity, deliver an excellent day to day service, manage the relationship with our Managed Service Provider (MSP), take responsibility for cyber security and training and, alongside project teams, support the implementation of new technology to the service.

You will have strong people skills and be able to form effective working relationships with colleagues across the charity in order to deliver an excellent IT service. You will have a hands-on approach and enjoy working in partnership with a range of people. You will also have good knowledge and experience of IT infrastructure including Azure.

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies.

The role is offered on a full time, permanent basis. LAA offers a hybrid working arrangement, with time spent at our offices and at home.

If you think this role is for you, apply today or contact us for an informal discussion.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.

TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.

The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.

This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.

Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.

In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.

Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.

* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.

* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.

We are The Conservation Volunteers.

Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.

Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.

The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.

The outcomes of our work:

· Environment: Green spaces are created, protected and improved, for nature and for people.

· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.

· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.

· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.

Join in, feel good.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

It's a particularly exciting time to be joining Scope. We’ve just launched an ambitious new strategy, and we’ll be delivering a large-scale general election campaign, as well as a brand refresh. We want to make sure that 2024/2025 is a real turning point for disabled people – one in which our vision for an Equal Future starts to become a reality. You’ll be involved in shaping some of the key campaigning activity to make that happen.

Permanent, 35 hours per week

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with working from home some or most of the time (hybrid).

The role 

As Lead Policy Advisor (Extra Costs of Disability) you’ll oversee our work to reduce the Disability Price Tag - a core goal within our new strategy. You’ll help us articulate exactly why life costs more for disabled people, and define the policy solutions we need to see.

We’re looking for someone who can use their detailed knowledge of policy influencing to come up with creative and effective ways to ensure that the next Government prioritises these issues. Throughout it all you’ll ensure disabled people’s experiences are included and their voices amplified.

For more information about the role’s responsibilities, and the skills and experience required please use the link above. 

About you

We are looking for someone experienced in securing policy change.

You will

• Have good understanding of how Whitehall works, and you’ll know how to create change.
• Ideally have experience of working in a large organisation, and you will understand the need for a collaborative approach that works for different audiences. 
• Be passionate about disability equality and understand the challenges disabled people face. Experience of working with people from marginalised backgrounds would be another advantage.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.  

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect, and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.

We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards.  The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.

At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do.  The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.

Are you a solution focused professional interested in working for a leading charity?

About the role

St Mungo’s is one of the only organisations whose frontline workers are out, every night, to bring people in from the streets. Together, we can make tonight the last night on the streets for thousands of people.

St Mungo’s has embarked on an exciting period of change. We are looking for a talented and ambitious individual who can join us as a Business Analyst. You will support us in improving the quality, efficiency, and usability of our systems and processes.

Becoming part of our change programme, you will be based in the Transformation team, but will be expected to work with colleagues across the organisation, particularly IT.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week from home, or other St Mungo’s London or regional locations

About you

To be successful in this role you will be confident performing business analysis on assigned projects. Communication is also key in this role as you will be ensuring that business needs are clearly articulated and shared with IT and Transformation whilst providing translation of technical and business language for wider understanding.

You will build and maintain stakeholder relationships within relevant teams, especially project teams, supporting teams throughout planning, implementation, and development and design phases of projects. This will include performing requirements management and ensure that governance milestones are properly met.

To be successful in this role, you will;

• Be highly efficient with strong attention to detail 
• Understand working in a mission-based organisation
• Have some relevant experience and/or qualifications (Green Belt Six Sigma or other related qualifications) 
• Be able to translate technical information for non-technical users
• Be an effective communicator with strong report writing skills and not afraid to call out risks and/or failing performance
• Consult, draft materials, and deliver training on business analysis tools and techniques as requested by the Transformation Programme Manager
• Be a team player able to work effectively within and across teams

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 13 May 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you a solution focused professional interested in working for a leading charity?

About the role

St Mungo’s is one of the only organisations whose frontline workers are out, every night, to bring people in from the streets. Together, we can make tonight the last night on the streets for thousands of people.

St Mungo’s has embarked on an exciting period of change. We are looking for an organised and determined individual who feels comfortable working in and leading multi-disciplinary teams. Not only should you be driven to work on the most complex projects in the organisation, you should feel comfortable supporting and training colleagues in project techniques to improve general efficiency.

As a Change Manager, you will be part of a central PMO, but will be expected to work across the organisation as we deliver St Mungo’s Transformation Programme.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week from home, or other St Mungo’s London or regional locations. 

About you

You will be able to demonstrate a successful track record of leading and managing large and/or complex change programmes, particularly involving structural, operational and process change.

Proven success of working with all levels of management and leading and influencing teams of people (directly and indirectly), ideally within a Transformation and/or Business Change environment will be key.

To be successful in this role, you will also have;

• Strong people skills, with the ability to influence key stakeholders
• Excellent written and verbal communication skills, including accuracy and attention to detail
• Understanding of digital technologies used in internal communications
• Ability to work on own initiative and manage multiple priorities, working under pressure and to tight deadlines
• Ability to apply skills and experience to St Mungo’s context and deliver change communications that are appropriate as well as effective
• Demonstrable experience or qualification in a recognised change management technique (PROSCI, ADKAR) - If not, then ability and commitment to gain a qualification as part of performance management will be considered
• The ability to consult, draft materials, and deliver training on change management tools and techniques as requested by the Transformation Programme Manager

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 13 May 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits