Temporary Social Welfare Jobs

The role

Cruse Bereavement Support is a charity providing bereavement information and support to grieving people across the UK. We are looking for an organised and motivated Marketing and Communications Officer to join our small marcomms team and help increase the reach and engagement of our digital marketing and communications channels.

You will be responsible for helping us reach more bereaved people, volunteers and supporters with our content and digital products. You will liaise with staff and volunteers across Cruse to collaborate on marketing projects. You will be able to multi-task across a wide range of marketing and communication tasks, where no two days are the same. You will have strong IT, content creation and editing skills as well as a creative flair and an eye for detail. You will assist the Marketing and Communications Manager on planning ways to maximise the value and impact of small budgets. 

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Would you like to join a talented team as a Fundraising Planning Officer? Dedicated to serving a key role and making a profound impact.
We are looking for an enthusiastic strategic thinker to join a new team and help shape Fundraising Planning at the Royal British Legion. This new team will provide a central service function to the Fundraising directorate alongside Portfolio Development, Case for Support and Compliance functions.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
The Fundraising Planning Officer will support the production of high-level fundraising business plans and priorities ensuring they are aligned with our new strategy and strategic objectives. The role will be highly collaborative with exposure to RBLs varied fundraising portfolio. You will build close relationships colleagues across Fundraising to develop communication plans, priority work streams and requirements from Marketing. Ensuring that all donors have a positive experience with RBL throughout their lifetime.
You will be eager to hit the ground running to understand our extensive income streams and donor profiles. Having the ability to interpret data and insight you will digest, evaluate and align multiple substantial fundraising initiatives and products. You will support the production and then the monitoring of objectives and KPIs to maximise success.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process. 
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Background to the role

Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.

Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.

Job description

Job Purpose

· To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.

· To a promote network services across the Boroughs to maximise their take-up.

· To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.

· To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.

Key Tasks

· To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.

· To develop shared working practices across the service network.

· To work closely with providers of similar services

· To work to agreed individual, team, and organisational objectives.

· To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.

· To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.

· To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.

· To collect monitoring information to enable the service to be evaluated.

· To provide support to services outside of normal working hours and occasionally attend sessions when required.

· To complete assessments

Quality

· To be familiar with and to implement Age UK East London’s policies and procedures.

· Ensure that confidential data is managed within AGE UK’s policies and procedures.

 General

· To meet regularly with line manager for support, supervision, and appraisal.

· To attend team and staff meetings, (and other meetings) as required.

· To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

· To undertake all training required to fulfil the role.

· To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links

· The role reports to Caxton Hall Centre Manager

· Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.

Person Specification

Experience

Essential

· Experience of working on a one-to-one basis with marginalised groups

· Experience of running group activities

· Experience of keeping paper and electronic records and statistical data for monitoring purposes.

· Experience of providing kind, inclusive and high quality customer service

Desirable

· Qualified in Chair Based Exercises

Knowledge & Understanding

Essential

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.

· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.

Desirable

· Working knowledge of other Community Languages

Skills/Attributes

Essential

· Intermediate IT skills

· Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

· Commitment to learning and development and reflective practise.

People skills.

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)

· Flexibility in working hours to meet organisational needs.

Employment Details

 

Contract type

This contracted post is fixed term until March 2025 with the possibility of extension and is 35 hours per week.  We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

The post holder will be mostly based across East London.

Salary 

Between £28,840 and £31,930 Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

 

Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced  DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

 

How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: 27th September 2024 at 5.00pm

1st stage interviews: Week commencing 7th October 2024

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department.

We are recruiting for a Eastern European Deputy Service Manager to join our team in Barking & Dagenham and Redbridge; the scope on this job involves….

Job Title: EE Deputy Service Manager

Location: Barking & Dgaenham and Redbirdge
Salary: £37,635 per annum
Contract type: Full-time, Fixed term (until 31 March 2025)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9am on 20 September 2024

Interview date: Week commencing 23 September 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

ID: 1287Service Manager

Service:    Norfolk and Suffolk

Salary: Starting at £36,477 FTE per annum, rising to £40,699

Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk

Hours: 37 hours per week - Will consider occasional evening and weekend working

Contract: 18-month contract with extension subject to funding

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.

Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role.  You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.

You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects.  You will be an excellent communicator with a good sense of humour.

Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.

Main Requirements

· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.

· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team,  staff and volunteers.

· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.

· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.

· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.

· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.

· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.

· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.

Benefits:

- an annual paid leave entitlement that commences at 30 working days, plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

To Apply:

· Complete: the Application Form and send to inbox 29 (email address located on advert document)

· Closing Date: Sunday 13th October 2024 at 9am

·To learn more about Family Action: Recruitment Pack

·To learn more about our terms & conditions: Summary Terms & Conditions of Employment

·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

 For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).

Digital Projects Officer

Social Welfare Charity

Temp, 3 months, possibly longer

Hybrid/ Remote

£17.90 - £20.05 per hour, plus holiday pay

Start in October

Charity People are working with a social welfare charity to find them a new Digital Projects Officer, to help project manage a range of digital initiatives and support with implementation and effectiveness of the charity's operations. Working in a small team, you will assist the Digital Projects Manager to identify opportunities for digital improvements with existing processes, and to upskill staff to use new and existing digital tools. You will help lead on digital projects for the charity, to help scope requirements, understand regulatory needs, costs, and advise on process and implementation. You will source, manage, and assess suppliers and agencies for digital projects.

The ideal candidate will be a motivated team player who thrives working as part of a small collaborative team and has strong experience of working successfully in a similar digital project's role for a large charitable organisation with recent knowledge of digital and fundraising innovations, best practice, and compliance requirements.

You will require an understanding of implementing large and complex digital projects including project scoping, and experience of analysing and reporting on KPIs to monitor service performance. Therefore, the team require someone who has worked in a digital projects role in the sector, who has the confidence to come in and take ownership of projects.

The role is set to start early October with interviews being held at the end of September.

Please note, the hourly rate will be based on the working arrangements. If the successful postholder requires remote working then the hourly rate is based on a salary of £32,590 per annum, if the candidate works two days per week in the London office, then the hourly rate would be based on £36,502 per annum.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

**Exciting Interim Opportunity: Advice Service Manager**

On behalf of our client, a well-established advice and support organisation in East Berkshire, we are seeking an experienced Interim Advice Service Manager for a 6-month contract. This is a unique opportunity to step into a key leadership role, ensuring the effective delivery of essential services to the local community.

About the Role:

As the Interim Advice Service Manager, you will be instrumental in maintaining smooth operations while the organisation undergoes a structural review and recruits a permanent Head of Advice. This role involves managing a dedicated team of staff and volunteers, ensuring the highest quality advice is provided to those in need. With an immediate start required, this role is critical in ensuring continuity and stability in the advice service during this transition period.

Key Responsibilities:

- Lead and manage daily operations of the advice service, ensuring staff and volunteers are effectively supported, trained, and supervised.

- Maintain and improve the quality of advice delivered to clients across a range of areas, including housing, debt, employment, and benefits.

- Support the expansion of the volunteer team, particularly in the delivery of services in the Slough area.

- Work closely with the Chief Officer and interim Head of Advice on service planning, ensuring staffing and resources are in place to meet demand.

- Contribute to the organisation’s ongoing review of advice service structure, with a focus on long-term sustainability.

Candidate Profile:

- Proven experience in managing advice services or similar roles, with a track record of delivering high-quality performance.

- Strong leadership and team management skills, with the ability to inspire and develop staff and volunteers.

- Excellent communication skills, with the ability to work effectively at all levels of the organisation.

- Expertise in advice areas such as housing, benefits, debt, and employment, ensuring that staff and volunteers are supported in handling complex cases.

- A proactive problem-solver who thrives in a busy and evolving environment.

What’s On Offer:

- Competitive salary: £40,000 to £45,000 (FT, pro-rata for part-time).

- 6-month interim contract, with the possibility of part-time reduced hours for exceptional candidates (minimum 30 hours per week).

- 5% employer pension contribution.

- 25 days holiday + 8 public holidays.

- Flexible hybrid working, with offices in Bracknell and Maidenhead and outreach services in Slough.

- Free parking and access to an employee perks and assistance programme.

If you are an experienced advice service professional looking for a rewarding interim opportunity, we’d love to hear from you.

 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Unlocked Graduates exists to break cycles of reoffending, with a particular focus on breaking the link between disadvantage and reoffending. Currently prison is not a place which successfully does this: the average prisoner has 16 previous convictions and 48 percent of prisoners reoffend within a year of release. This is the problem which Unlocked Graduates exists to fix.

Prison officers are the agent of change for many prisoners. Of all the staff in prisons, they spend the most time with prisoners, they set the prevailing culture in prison, and we know that the most effective prison officers have a hugely positive impact on prisoners. Unlocked Graduates develops outstanding individuals to lead rehabilitation, and in doing so raises the status of the prison officer and makes the frontline of prisons a place where cycles of reoffending can be broken.

We have successfully recruited, trained and placed six cohorts of over 750 high potential graduates into prisons across England and Wales. We are in the Times Top 100 Graduate programmes and feedback on our participants has been extremely positive: they are doing a great job. Over the next few years, we are planning further expansion. We want to do more work in the prisons we are in, and work with more prisoners in more prisons.

The Role

This role sits within the Unlocked Programme Team, which holds responsibility for designing and running training for our new cohorts as well as supporting them across their two years, to enable them to have the most impact possible.

We are looking for an outstanding candidate to support our Programme Team with a wide variety of tasks. The successful candidate will gain an insight into: delivery, curriculum, our work with our Ambassador community as well as the specific training required to become a prison officer.

Our main office is based in London (remote working may be able to be accommodated but this will be discussed with candidates on an individual basis). The programme is national and so some travel is required to Birmingham and Manchester.

Why work for Unlocked? 

Unlocked offers the satisfaction of working for a high performing and exciting organisation which is actively making an impact on one of the most challenging social justice issues which exists in our society today. 

In addition, all employees at Unlocked are offered the following core package of benefits. 

• 27 days’ annual leave 

• 10% employer pension contribution 

• Employee Assistance Programme 

• Discounted gym and fitness membership 

• Development opportunities 

For further details and to apply, please click the apply button to be re-directed to our jobs portal.  

Closing date: 2 October 2024

About us

The Refugee Council is one of the leading organisations in the UK working with people seeking asylum and refugees. Our operational teams based in various locations throughout England provide advice and assistance across a wide range of issues, including helping people seeking asylum through the complexities of the asylum system, addressing issues of destitution, and assisting refugees and people seeking asylum to access key services including housing, welfare benefits, health, education and employment.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

This role

The Graphic Designer will devise excellent creative designs and ideas to support the Refugee Council’s strategic priorities, particularity in relation to income generation and social media.

The role will be responsible for the design and visual aspect of digital and fundraising activities, developing excellent creative concepts that will engage with our key audiences. The role will also contribute to the management and execution of our new visual identity and support the management of digital assets and our social media platforms.

The Digital Team is the central hub of digital expertise within the charity and a significant amount of our communications are delivered via owned and paid-for digital communications. The Digital Team is currently involved in two core organisational projects: a rebrand and a website re-design. We have many different audiences we need to connect with, including the people we are here to help, and our digital platforms need to reflect that.

Main Duties and Responsibilities

The Graphic Designer’s main duties and responsibilities include but are not limited to:

• Deliver creative and considered design solutions that meet the objectives of the brief, engaging with key audiences on preferred platforms.
• Understand the organisation’s design guidelines and interpret into creative outputs that are fully on brand and drive action, inspire and inform Refugee Council’s key audiences.
• To assist in the management of the organisation’s Digital Asset Management process, including communicating the need for content, training, guidance on content collection, image selection, key wording, uploading, and editing images.
• Being part of any content working groups, supporting, and guiding staff across the organisation to recognise and bring to life Refugee Council’s through imagery and video.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 23 September 2024

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

We are recruiting for a temporary Grant Programme Officer for a social welfare charity. You will support the development, delivery and management of integrated grant programmes and partnerships.

Hybrid working minimum 2 days in the London Office

The Role
Support the delivery of grant programmes for individuals experiencing financial insecurity, ensuring dignity, safety and equity across our programmes.
Assist grant recipients and applicants to access tools and information to support income maximisation.
Build positive, effective, and impactful relationships with internal and external stakeholders and partners in line with the values.
Share responsibility for the integration and continued best practice in data protection, safeguarding, EDIB and co-production across our programmes and partnerships.
Engage in projects, activities and ways of working that support the development and delivery of integrated programmes and help to shift power to people and communities experiencing financial insecurity.

The Candidate
Case management experience.
An understanding of the impact of financial insecurity on people living in the UK and how this can vary as a result of systemic, institutional and societal discrimination.
Knowledge of the key principles of good project and programme management.
An understanding of data protection and GDPR.
Demonstrable understanding and commitment to promote and embed Equity, Diversity, Inclusion and Belonging.
Minimum of basic safeguardingknowledge.
Desirable
Knowledge of the UK grant-making sector.
An understanding of coproduction and approaches that facilitate sharing power with people and communities who have lived experience.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We are currently looking for a Team Leaver to join our passionate and committed Regional team in Cardiff on a 12 month fixed term contract, with the potential to be extended or made permanent.

The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.

The role of the Regional Assistant Manager is a team leader position within the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professional service which includes the provision of advice and guidance in addition to aiding with the completion of support applications. You will support and lead the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations.

If you are an excellent communicator, have the ability to work with people in sensitive and emotionally demanding situations and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!

​As the Regional Assistant Manager your duties would include:

• Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations

• Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned

• Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements

• Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution

• First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns

• Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible

• To support KPI assurance for the regional team

• Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service

• Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes

• Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs

• Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks

• Support Regional Manager with administrative requirements for the contracts and services i.e, daily management reports, KPI data checks, managing regional appointments to ensure efficient service delivery; and Quality Management of the service, including but not limited to; supervisions and file reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as In line with OISC and Migrant Help requirements and quality frameworks

• Attendance at sub-contract/stakeholder/safeguarding meetings as required, ensuring Migrant Help policies, and operating procedures are followed at all times

• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti- human trafficking operations, EU Migrant Advice, Foreign National Prisoner Advice Service

​The experience and skills you need:

• ​Demonstrable competence in a people management role, at supervisory level
• ​Working with people in sensitive and emotionally demanding situations is essential
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to plan, review, work and deal with deadlines and conflicting priorities
• Shows resilience when faced with challenges from both work and individual clients
• operational experience working to challenging performance KPI's

​What else to expect:

• The Regional team operate Monday to Friday between 9am and 5:30pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
• This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
• The postholder will need to fulfil rostered duties as may be required of the service
• This post requires weekend working on a rota basis

​About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

​At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to a Counter Terrorism Check (CTC)
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For CTC application applicant must:

- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
 

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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Are you passionate about making a real difference in the lives of individuals? Do you have knowledge of safeguarding, compliance with health and social care regulations, and experience in leadership and service delivery? Do you enjoy engaging, motivating and influencing people?

TPP are recruiting an inspiring and dynamic Head of Service to lead operations, ensuring the delivery of exceptional services for adults, young people, and children.

The Role:

As the Head of Service, you will be responsible for leading a talented team of Locality Managers, ensuring workforce is skilled, competent, and continuously developing. Your leadership will foster positive relationships with stakeholders and communities, ensuring our services meet evolving client needs.

Responsibilities:

• Lead the development and alignment of operational practices to achieve KPIs across adult, children, and young people's services.
• Expand existing services and explore new opportunities for service/product development.
• Write funding applications and proposals to secure resources for new and existing services.
• Manage budgets, ensuring cost-effective service delivery and financial control.
• Drive business strategy to meet organisational targets and standards.
• Ensure compliance with Local Authority Commissioning, safeguarding regulations, and relevant legislation.
• Lead an inclusive approach, engaging clients, families, staff, volunteers, and the wider community in service development.
• Provide effective leadership to Locality Managers and key personnel, focusing on best practices and quality outcomes.
• Build and maintain positive relationships with commissioners, funders, schools, and third-sector organisations.
• Ensure compliance with regulatory standards, such as Ofsted and Care Act regulations
• Engage with the community and professional networks to enhance service reach.

Requirements

• Strong leadership and management skills, with experience in overseeing multidisciplinary teams.
• In-depth knowledge of health and social care regulations, including safeguarding and compliance standards.
• Financial management expertise, including budget development and cost optimisation.
• Experience in service expansion, innovation, and business strategy development.
• Ability to develop and maintain stakeholder relationships, including commissioners and funders.
• Excellent communication and interpersonal skills.
• Strategic planning and problem-solving abilities, particularly in complex or challenging situations.
• Experience in writing successful funding applications and proposals.
• Ability to drive service quality improvements and deliver exceptional customer experiences.
• A proactive approach to leadership, with integrity and accountability in decision-making.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Sexual Health Independent Domestic and Sexual Violence Advocate (IDSVA)
Location: 4 days working from home, 1 day in Camden
Salary: £14-19 per hour
Contract: Full-time, Temp - 1-2 month contract

Are you passionate about making a difference in the lives of survivors of domestic and sexual violence? We are seeking a Sexual Health IDSVA to lead on supporting survivors and advocating for their safety and well-being. This role focuses on providing critical support to victims/survivors within sexual health services in Barnet, ensuring a holistic and survivor-centred approach.

Key Responsibilities:

• Act as the lead on sexual health for domestic and sexual abuse survivors in Barnet.
• Provide comprehensive support to survivors at all risk levels-standard, medium, and high-within a Sexual Health Clinic setting.
• Deliver risk assessments, safety planning, and intensive advocacy for survivors, ensuring their safety and well-being are prioritised.
• Co-locate within the Sexual Health Clinic, acting as a vital link between sexual health services and domestic abuse support.
• Attend safeguarding meetings and work closely with Sexual Health staff, offering expert advice and guidance on individual cases.
• Coordinate multi-agency support, ensuring survivor perspectives are central in any decision-making.
• Work collaboratively with the wider team to deliver support services in line with best practices.
• Provide training and information sessions for Sexual Health professionals on domestic and sexual abuse.
• Build and strengthen partnerships with other services and agencies in Barnet to deliver integrated support to survivors.
• Maintain accurate, confidential records of all casework and ensure compliance with legal and reporting requirements.
• Uphold and promote equality, diversity, and human rights in all aspects of the role.

About You:

• Experience in working with survivors of domestic and sexual abuse, ideally in a health-related setting.
• Knowledge and understanding of issues related to domestic violence, sexual abuse, and coercive control.
• Ability to conduct risk assessments and develop safety plans for survivors and their children.
• Strong advocacy skills, particularly in multi-agency settings.
• A commitment to supporting diverse communities, including LGBTQ+ and male survivors.
• Experience providing training or delivering presentations to professionals.
• Strong organisational and record-keeping skills.
• A proactive, empathetic approach, with a commitment to survivor-centred service delivery.

Why Join Us?

This is an opportunity to play a key role in ensuring that survivors of domestic and sexual abuse receive the care, support, and advocacy they need. You'll be making a real difference in people's lives, working within a dedicated team in a supportive environment.

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If you are passionate about supporting survivors and have the experience and skills required, we'd love to hear from you! Apply today to join a team committed to empowering survivors and making a lasting impact.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Fixed term until March 2027, part-time (28 hours per week)

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

Our services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities. We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main Duties and Responsibilities

Casework management

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manage all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential and professional manner.

Service development and delivery

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 21 September 2024.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.