Contract Type: Permanent

Hours: Full time, 35 hours a week

Location: Can be based in any of our UK offices

We are looking for a Senior Head of Group Risk & Assurance to work with and support the Group General Counsel on matters across The Prince's Trust and its charitable subsidaries working internationally. As a senior member of the Legal, Governance & Risk Team, and of the wider management of The Trust, you will provide stategic leadership across The Trust and the wider international group. You will work closely with trustees, senior management and the CEO's across the world to build a robust risk management culture into all that we do for young people.

We are looking for someone who is proactive and enjoys enthusing colleagues about good risk management, someone with a keen interest in what we do and a desire to understand how colleagues work, and how they can help our colleagues do their job even more briliantly than they already do!

To learn more about this role, please go to our website and download the job description.

The Prince's Trust is a youth charity whose mission is to help people transform their lives by developing the confidence and skills to live, learn and earn. This year we will support more than young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Department: Witness Service - National

Hours per week: 29 hours

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.

Interview date: 11/02/2020

Peripatetic Support Worker

We are one of the largest learning disability charities in the UK, supporting 2,900 people through our friendly, supportive, creative and diverse teams.

As a support worker at Hft you’ll be supporting adults with learning disabilities to live the best life possible. In this caring and creative role, everything you do will enable people to have choices about their own lives, creating flexible services that meet people’s needs and always looking for the best way of doing things.

Hft Flintshire provides support to 270 adults a week across 7 day service and work place settings. These include two café’s, horticultural site, metal working factory, a shop and learning hub. We are looking for dynamic, person centred support workers to support the delivery of our services ensuring the people we support have the best day possible and have opportunity to reach their potential.

Salary: £9.00 per hour

Hours: Full Time, Permanent 37 Hours

Location: Queensferry, Flintshire

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 23 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance

You don’t need experience of support work or any special qualifications for this job - you’ll get plenty of training along the way. Having the right values and wanting to make a difference to enable people to live a more fulfilling and independent life is what matters most. You will need to have good listening skills and a practical, caring approach. You also need to have basic level IT skills to be able to use a computer to record information about people you will be supporting.

Closing date: Saturday 22nd February 2020

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Support Worker, Support Work, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP etc.

Ref :91454

Do you want to be part of a lifesaving crew?

Lottery Promotions Officer
Based: Knowsley
Salary: £21,385 - £25,159
 Full time, 35 hours per week

The North West Air Ambulance Charity provides rapid pre-hospital care needed to make a life changing difference.  We provide emergency medical treatment when time is critical.

This is an exciting time for North West Air Ambulance Charity. We’re in a strong financial position, which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes.

The job:

This is a fantastic opportunity for a talented Lottery / marketing professional looking for a role which is vital to NWAA’s Lottery, which raises in excess of £4m per year net.

The post holder will be joining the team at an exciting time of growth and will be responsible for sustaining and developing a varied Lottery programme of door-to-door, telephone and website player recruitment to ensure all activity is effective, efficient and compliant with relevant legislation. The role will have responsibility for maintaining target levels of recruitment, retention and engagement and maximising ROI across our Lottery income stream.

The Lottery Promotions Officer will work closely with the Head of Marketing and Communications to help raise the profile of the Charity and the Lottery and successfully develop the North West Air Ambulance Charity brand.

The Ideal Candidate:

You will have relevant experience in a Lottery fundraising environment or growing business from a customer base with excellent account management skills. You will be able to analyse data to influence future strategy. Excellent organisational skills are essential to manage a complex workload and meet deadlines as well as some creativity when planning campaigns.

The Charity offers the following benefits to all our eligible employees:

• Cycle to work Scheme
• Life Assurance
• Cash Back Scheme which includes cash back for dental treatment and a range of medical treatments as well as staff discounts with a range of retailers
• 24 hour confidential Employee Assistance helpline
• Salary Sacrifice Scheme for pension contributions

Closing date: 3 February 2020
Interview date: TBC

To Apply and for More Information:

If you would like to apply for this position, after reading the attached job description, please click the apply button and attach your CV and covering letter detailing how you meet all essential criteria on the person specification, it will be sent automatically to us.

No agencies please.

Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over 7 permanent sites and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services.

Following the recent mergers of organisations, we are looking to combine the Human Resources function of Citizens Advice Liverpool. Reporting to the Business Support Manager the role holder will be responsible for supporting the organisation on a range of Human Resources activity.

Responsible for all Human Resources support within Citizens Advice Liverpool, the successful post holder will draw on the skills and experience to support & assist management with all HR related matters, including strategic HR projects and development.

You will be an experienced HR Professional with a minimum level 5 CIPD, coupled with CIPD Accreditation and a proven track record of providing HR advice in a similar sector.​

Full information relating to the role, including the Job Description and Person Specification, may be found in the recruitment pack, available on our website.​

Closing Date: 3rd February 2020

Citizens Advice Liverpool recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

The Communications Officer will ensure that Wirral Ark has high quality communications and marketing in place to support its activities. Through high quality marketing materials, social media campaigns and consistent branding, will support our fundraising, policy and raise local awareness.

Key duties and responsibilities are as follows:

To support the fundraising function of the charity

• To work with fundraisers and management to make an appropriate comms plan for each fundraising event
• To support the success of fundraising events by reaching as many potential participants or donors as possible through appropriate channels
• To work with the fundraiser to respond to information requests from potential participants or donors
• To help produce and distribute fundraising packs in connection with ongoing events
• To create social media campaigns leading up to and through fundraising events
• To help design and produce printed materials relating to upcoming events
• To help organise our Christmas Card sales

Building awareness in the local community

• Publishing materials on different online channels that shares and champions the work of Wirral Ark
• Taking a lead on social media activity, ensuring we have a continual presence and engage with our local stakeholders
• Attending local events and helping raise awareness of the charity and its work
• Occasionally doing presentations to local community groups about Wirral Ark
• Helping design thank you and similar public stakeholder events each year
• Helping process volunteering queries coming in to the charity
• Creating and distributing press releases to appropriate places
• Manage and curate mailing lists of supporters
• Producing regular newsletters about Wirral Ark’s work
• Oversee the design and publishing of the charity’s website

Internal comms

• Helping design and refresh the Wirral Ark brand
• Producing brand guidelines and helping staff work inside them
• Support staff in producing their own printed materials for project and other internal purposes
• Inputting to the work of other staff where it relates to comms

General duties

• To attend all mandatory training courses
• To attend all staff meetings
• Other duties as required by the role.

A full job description is available to download.

The Hub of Hope is the UK’s most comprehensive mental health support database and number one signposting tool, helping thousands of people access support across the UK.

The HUB OF HOPE CO-ORDINATOR will work closely with the CEO to oversee the maintenance and development of the Hub of Hope, as well as identifying opportunities for ongoing enhancements and improvements. This work will build upon the success Chasing the Stigma has already had in collaborating with partners throughout the UK to ensure the Hub of Hope is working at the highest possible standard as it becomes the nation’s go to mental health signposting tool.

The successful candidate would be expected to recruit and work with data input volunteers as well as maintaining relationships with new and existing partners to explore development opportunities.

This is a new post with the opportunity to make a real difference in an award-winning, growing national charity.

Are you a charity fundraiser ready for a new challenge offering autonomy and a chance to really influence senior management?

This is a fantastic opportunity for a fundraiser ready to step up and take on line management responsibility whilst maintaining full control of income generation activity! 

About the charity

Natural Breaks have been supporting people with disabilities across the North West since 1991. The charity provides bespoke support in homes, in work, in education, with leisure or social activities and during the difficult transition from children to adult services.

As well as directly supporting individuals to lead a fulfilling and independent life, the charity also provides much-needed respite to their families. Natural Breaks now support over 100 people and their families and has historically been funded by local authorities.

About the role of Fundraising Officer

Natural Breaks gained charitable status in 2016 and as part of the next phase of their development and recently approved fundraising strategy, now offer this opportunity to lead on fundraising activity at the charity. An experienced charity fundraiser will be the next addition to the team to drive new revenue streams to secure existing services and allow for an expansion of services for families in the North West. This really is a varied role and offers the opportunity to drive revenue in Trusts and Foundations, Community, Individual Giving and Corporate fundraising.

As this is a brand-new position in the team, the successful candidate will be given the autonomy to deliver on the fundraising strategy, whilst also encouraged to influence senior leadership. The role also comes with line management responsibility and a chance to grow the team further upon success.

The charity prides itself on its positive working environment and excellent track record of staff development and retention. Natural Breaks want their staff to be the best that they can be, to deliver the best possible support. They truly believe leading an ordinary life can be extraordinary.

You may be an experienced generalist ready to embrace an opportunity to work for a progressive and well-managed charity, or perhaps you are a specialist fundraiser seeking an opportunity to expand your knowledge in a supportive environment. Wherever you have developed your charity fundraising experience, we are keen to speak to you about this unique opportunity!

How to apply:

If you think this is a perfect match for your skillset then please get in touch with the BTA recruitment team today.

Please get in touch with James for more information. 

Closing date: 9am, Wednesday 5th February 2020

Interview date: w/c 10th February 2020

This search is being conducted exclusively on behalf of Natural Breaks Ltd. by BTA. Our leadership team have all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.

Dementia Advisor

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Adviser (Telephone)
Location: Warrington, Cheshire
Contract type: Permanent
Hours: 28 to 35 per week (variable during busy periods of high demand)
Salary: £19,964 to £20,770 depending on skills and experience

Closing date: 24 January 2020
Interview date: TBC

About the role:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

- A specialist telephone-based information and navigation service
- A face to face service offering an increased level of support for more complex cases
- Self-management - our online community (Talking Point) and online service directory is always available
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
- Side by Side - a volunteer led service to support people to undertake activities in the community
- This role is an Adviser working in our telephone-based service; you will be the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and understand the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday to Wednesday 9am-8pm, Thursday to Friday 9am – 5pm and Weekends 9am to 5pm.

About you:

We are looking for someone who possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills.

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Salary: £24,748

Hours: 37 per week

Based: Liverpool

Duration: Permanent

Shared Lives Plus is the UK network for family-based and small-scale ways of supporting adults. Our members are Shared Lives carers and workers, and Homeshare programmes.

This is a new and exciting role created to support the pivotal role that our income generation, external communications and back-office functions will play in our 5-year transformational strategic plan. As part of the wider ‘back office’ team you will have specific responsibility for supporting SMT, HR and our externally-facing strategic support and communications work. You will need to be dynamic and able to manage a wide and varied workload. You will be particularly skilled at supporting great internal communications between our busy teams. You will support our Strategic advice and support manager to keep track of progress against project timelines and to keep our external partners up to date.

This role will:

1. Assist and Support the Senior Management Team in all their administrative needs.
2. Maintain and update all of the HR records and support the HR manager in recruitment and staffing changes.
3. Support the Strategic advice lead with project co-ordination, helping the team to keep track of progress against their project plans.
4. Support the Communications and fundraising team with any administration needs.  
5. Support the administration team with phone queries and ad hoc work load peaks.

How to apply  

Apply by sending an up to date CV and a supporting statement, which should be kept to a maximum of two pages. Please start your supporting statement by saying why you want to work for us and work in the Shared Lives sector. Your supporting statement will also need to demonstrates how you meet the requirements of each area of the person specification below:

• Relevant skills and experience
• How your knowledge, values and attitude make you a suitable candidate
• How you would meet the practical requirements of the job.

To get a better sense of what we are looking for in each of these areas please read through the main duties and responsibilities and the detailed personal specification below.

If you have any questions about the role please contact Lynne Harrison, Operations Manager or visit the Shared LIves Plus website

Shared Lives Plus is committed to equality of opportunity for all staff.  We welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Deadline for completed applications 9.30 am on Monday 27th January 2020

Pre-interviews via skype pm Thursday 30th January 2020  and interviews in Liverpool on Thursday 6th February 2020

Salary: £31,114 per annum

Hours: 37 per week

Based: Flexible with travel across UK including the Liverpool Head Office

Duration: 12 months with possible extension

This is an exciting new role, created as part of our investment in income generation for our five year transformational strategic plan. As our fundraising lead you will work as part of the communications team to create and deliver an income generation strategy to develop our work promoting and celebrating the contribution of people with personal experience of supportive shared living.

You will be responsible for leading the organisation in generating new income (with support from colleagues) from a variety of sources including individual donors, events, corporate sponsorship, lottery and assisting with project grants.

You will need to have the ability to be a strategic thinker and have the energy to kickstart our fundraising plan and help lead the organisation in unrestricted income generation. The role has the potential to grow depending on the success of the organisation.

We are looking for an individual who understands and believes in our ethos and is ready to join us on our journey.

Job objectives

1. Corporate: raise money from local, national and international businesses, working in association with our corporate fundraising agency.

2. Individual giving: maintain, promote and manage our existing outsourced weekly lottery offer. Build, promote and support a series of fundraising events (using existing organised events) to raise our profile and donations.

3. Community: recruit, motivate, organise and facilitate supporters to raise money for our work – building a community that will help sustain our work. Work with targeted small/local businesses to facilitate community fundraising and awareness raising.

4. Trusts and foundations: Helping to apply for grant proposals for grants from funders whose values are aligned to our own.

5. General: to contribute to the health, sustainability and ethical development of Shared Lives Plus

Shared Lives Plus is committed to equality of opportunity for all staff.  We welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

For more information contact Phoebe Rowell, Communications Manager or visit the Shared Lives Plus website

How to apply  

Apply by sending an up to date CV and a supporting statement, which should be kept to a maximum of two pages. Please start your supporting statement by saying why you want to work for us and work in the Shared Lives sector. Your supporting statement will also need to demonstrates how you meet the requirements of each area of the person specification below:

• Relevant skills and experience
• How your knowledge, values and attitude make you a suitable candidate
• How you would meet the practical requirements of the job.

To get a better sense of what we are looking for in each of these areas please read through the main duties and responsibilities and the detailed personal specification below.

Shared Lives Plus is committed to equality of opportunity for all staff.  We welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

We are looking for someone who can help us develop and deliver our vision for the charity in the next decade.  Do you fit the bill?

This is a business development role which forms part of our management team (SMT).  As we are a small, member-led organisation, every role also involves working directly with our members.  Our work is holistic, person-centred and constantly strengthened by the voice of our members.

Based: from Mencap Cottage House, Crosby and Mencap Liverpool office, City Centre

Hours: 30-37.5 hours week Monday-Friday, (flexible & term-time working available)

Salary: £25,000- £28,500 for 37.5hrs

Responsible to: the Chief Executive

Mencap Liverpool & Sefton is a local charity based in the centre of Liverpool and the middle of Sefton.  We work with individuals who have a learning disability to ensure that they are valued equally, listened to and included.  Most of the people we work with have mild to moderate learning disability and often get no other form of support.  

In December 2018, Mencap Liverpool merged with South Sefton Mencap to form Mencap Liverpool & Sefton.  This has increased our area of operations and given us many new relationships and opportunities to develop.  We have a compelling vision to restore the building in Crosby, to create an inclusive place which enhances the mental wellbeing of our members (beneficiaries) and the local community.

And in December 2020, we will be celebrating the 70th Birthday of Mencap Liverpool!

Key Responsibilities:

• Partnership Working
• Project Management
• Income Generation
• Marketing & Communications
• Management, Influence & Leadership
• Strategy & Impact

About you:

Our ideal candidate will have an/or be able to demonstrate:

• At least two years in successful business development/income generation
• Strong understanding and alignment to our vision and mission
• Experience of working within the Third Sector
• Business Planning
• A flair for developing positive relationships
• Excellent time and workload management skills
• Demonstrable understanding of the charity funding environment
• A great team working ethic
• Excellent communication and interpersonal skills 
• A natural communication and presentation style for a range of audiences
• Great attention to detail
• A high level of IT literacy
• Persuasive writing skills
• A problem solving approach and great initiative

For a detailed description of the role and person specification, please see the attached job details.

We will be holding informal interviews as applications come in, so don't wait until the closing date.  Send us your CV and a covering letter explaining how you meet the person spec.

We look forward to hearing from you!

Shop Manager

37 hours per week, [over 7 days, may include Sundays]

£19,075pa with annual progression up to £19,665pa.

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

Permanent contract

Location: Stockton Heath Bookshop

Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2020?

We are looking for a Shop Manager to lead our team in the Stockton Heath shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.

You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

As a Shop Manager you will manage [an Assistant Shop Manager] along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way then this is the place for you.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Vacancy closes midnight on:27/01/2020

Interviews will be held on: TBC

This is a part time role based on a 2-3 day working week

About FareShare

At FareShare, we fight food poverty by tackling food waste. We source quality surplus food – from food retailers, manufacturers and suppliers – engaging volunteers to redistribute to local charities and community groups that provide meals to vulnerable people (individuals who are homeless, unemployed, socially isolated, recovering from addictions).

FareShare now operates 21 Regional Centres around the UK enabling us to support 9,653 local charities and community groups – our Community Food Members (CFMs). Over the past year 16,992 tonnes of food were redistributed by FareShare Regional Centres nationwide, feeding 772,000 people every week. We operate across 1,500 towns, cities and villages and we save UK charities and community groups more than £28 million each year.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first. Demand far outstrips supply.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values:  Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The Role

This role is a dual purpose one; working to support volunteers as well as the warehouse team.

FareShare volunteers provide us with the manpower to ensure that no good food goes to waste. In this role we are looking for someone who is comfortable leading groups, supervising, instructing and motivating.

Our volunteers perform a variety of roles in our Regional Centres, from picking and sorting to driving and customer service.  They come from diverse backgrounds, including our corporate and food partner sponsors and offer us more than manpower; they are our greatest asset and without them, FareShare would not be able to operate.  Your role will be to ensure they feel valued and supported, and that they have the necessary tools, equipment and guidance to perform their roles to the best of their ability.

Supported by a staff team of Coordinators and the Volunteer Manager, you will be out on the warehouse floor on hand to guide volunteers in the tasks they have been allocated, answering questions and generally offering support and encouragement.

In addition to the work in the warehouse you will work alongside our Volunteer Manager assisting with the coordination of the Volunteer Programme. This will include supporting them with recruitment and retention activities including working with our online Volunteer Portal.

Your support for the warehouse team will come in the form of providing cover for planned and sometimes adhoc absences. Utilising all the skills and knowledge you have gained from supporting the volunteers you will step in to help ensure the smooth operations of the warehouse so that no good food goes to waste.

This is a great opportunity to get involved with all aspects of the FareShare London operation so we are looking for someone who is able to be flexible in their shift pattern and highly adaptable.

If you’re passionate about food waste, improving the lives of vulnerable people, spreading the message about the FareShare’s mission and are a natural born leader who works well with a wide range of people, we need you!

Main areas of responsibility

In the warehouse

· Welcoming new volunteers to FareShare Merseyside and delivering Health & Safety orientations

· Supervising and leading individual volunteers and groups in picking and sorting teams as well as leading groups of corporate volunteers in one-off volunteers days or challenges

· Providing information to volunteers about FareShare’s mission

· Delivering a quality service - ensuring all volunteers feel motivated, useful and appreciated

· Working with and supporting the Warehouse Manager and Coordinators to plan group activities for the day, setting up & clearing down areas of the warehouse where needed

· Work with the staff team to ensure volunteers’ safety and comfort is a high priority and ensure Health and Safety standards are always met

· Work with the staff team to ensure food safety remains is a high priority and ensure FareShare guidelines and food industry standards are always met

In the office

· Representing FareShare in a courteous and professional manner at all times

· Responding to incoming volunteer enquiries

· Working with the Volunteer Manager to update the online Volunteer Portal

With people

· Provide leadership and support to volunteers, enabling them to fulfil their roles

· Work closely with the Volunteer Manager to identify training needs for volunteers

· Work closely with the Warehouse team to ensure the warehouse operates safely and effectively at all times

· Relay volunteer feedback, where appropriate, to the Volunteer, Warehouse and Development Managers

· Constantly seek ways to improve the volunteer & warehouse experience and make recommendations to the Volunteer and Development Managers

· In all areas support the retention of volunteers

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Experience & Knowledge

Essential

· Experience leading teams of people

· Good IT skills and a willingness to learn our food and volunteer management systems

· Strong numeracy & literacy, with an ability to write clearly and able to identify different foods

· Eligibility to work in UK

Desirable

· Working with volunteers

· Working with people who may have additional support needs

· A good knowledge of different foods and their uses in domestic and commercial kitchens

· Experience working in regulated food environment

· Health and Safety experience, completing risk assessments, maintaining standards and implementing improvements

Competencies and behaviours

Essential

· Positive, friendly and enthusiastic about tackling food waste and/or food poverty

· Excellent communicator, able to motivate people and get the best out of them

· Willing to share the FareShare mission

· Friendly and approachable team leader, able to build strong working relationships

· Confident to lead groups of up to 20 people

· Able to perform physical tasks including lifting and loading

· Able to work effectively and use your initiative in a fast-paced environment

· Able to work well in a team, on your own and under pressure

· Able to follow FareShare’s policy, procedures and systems

· Flexible, there may occasionally be group bookings outside the specified timings

Qualifications

· Willing to gain Food Safety and Hygiene Level 2 certificate, provided free of charge by FareShare