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Retail Manager – The Hangar
The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays
This is no ordinary retail management role.
At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.
Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.
We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.
The Opportunity
This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.
We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.
The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.
What You'll Do
Drive Commercial Success
- Deliver and exceed sales and income targets
- Maximise the value of donated stock through effective pricing and presentation
- Create engaging promotions, events and seasonal campaigns
- Seek new opportunities to increase footfall and revenue
Bring Creativity to Life
- Develop eye-catching visual merchandising and store displays
- Create an exciting and inspiring shopping environment
- Use your flair for retail presentation to showcase stock at its full potential
- Support local marketing and social media activity
Lead and Inspire People
- Motivate, coach and develop a team of paid staff and volunteers
- Create a positive, energetic and inclusive culture
- Recruit and retain volunteers who share our passion
- Deliver outstanding customer service standards across the store
Ensure Operational Excellence
- Oversee day-to-day store operations
- Manage stock flow, rotation and gift aid processes
- Maintain excellent standards of health and safety, compliance and cash handling
- Keep the store looking professional, safe and welcoming at all times
About You
We're looking for someone who is as passionate about people as they are about retail.
You'll bring:
- Proven experience in retail management with responsibility for delivering sales targets
- Strong people leadership and team development skills
- A creative eye for visual merchandising and product presentation
- Excellent communication and relationship-building abilities
- Commercial awareness and sound business judgement
- Confidence using social media and digital tools
- A proactive, hands-on approach and a genuine passion for our cause
Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.
Additional requirements:
- Full UK driving licence
- Good standard of education (A-Level or equivalent)
- Enhanced DBS check required
Why Join The Wisdom Hospice?
This is more than a retail management position.
It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.
You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Join The Wisdom Hospice and help turn retail success into life-changing care.
We are looking for an enthusiastic and experienced administrator who will enhance the smooth running of Green Alliance through working across our HR, office and IT support functions. We need someone who is efficient and resourceful with a calm, friendly and flexible approach.
You will have excellent interpersonal skills, able to build positive relationships with people at every level, and experience of working in a busy office environment. You will be highly organised and able to solve problems by using your own initiative. You will help to build an effective and positive working culture as part of our busy operations team.
This a part-time role for three days a week, with regular attendance in our office, and some flexibility as to when the hours are worked.
Green Alliance is an independent think tank and charity focused on ambitious leadership for the environment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Help create a place where people feel welcome.
At Likewise, we believe that places matter.
Every day our Community Hub is used by clients, community members, volunteers, students, partners and staff. People come here for support, community activities, therapy, learning, work, a cup of tea or simply to spend time with others. The way the Hub feels and functions has a real impact on people's experience.
We're looking for someone to take ownership of the spaces, systems and practical coordination that help everything work well.
This role combines facilities, operations, coordination and community in a way that's quite unusual. You'll look after the day-to-day running of our building, support the wider organisation, coordinate room hire, oversee health and safety, improve systems and help create an environment where people feel welcome and colleagues have what they need to do their best work.
You'll probably enjoy this role if you like creating order, improving how things work and taking ownership. You're someone who notices what needs attention, whether that's a space, a process or a practical problem, and enjoys sorting it out. You get satisfaction from helping things run well and from creating places where people enjoy being.
Likewise is a community-centred mental health charity based in Camden. We believe people thrive through meaningful relationships, supportive communities and opportunities to contribute. We're also trying to build a different kind of organisation—one that values trust, autonomy, learning and shared responsibility. People here are encouraged to think for themselves, contribute ideas and take ownership of their work.
This role would suit someone with experience of coordinating an office, community space, workplace or similar environment who enjoys balancing practical organisation with working alongside people. If that sounds like you, we'd love to hear from you.
To apply for this role, please complete the application form on our CharityJob page by 5pm on the 16th August.
We welcome either chronological or skills-based CVs for this role.
Your supporting statement should address the following two questions. Please submit a minimum of 400 words but no more than 800 words (for both questions in total):
1 What is at the heart of your offer to Likewise, and how do your experience, skills and competencies meet the the areas we are looking for?
2 Tell us about some of your guiding values as a person. What are they, and why are they meaningful to you? How do you see these serving this particular role at Likewise?
We support often isolated, marginalised or excluded people by building authentic relationships and community together.


The client requests no contact from agencies or media sales.
About the role
The Academy runs some of the most valued grant schemes and development programmes in UK biomedical and health research. Springboard Awards help researchers establish their independence. Starter Grants keep talented clinicians in research alongside their clinical work. Leadership programmes like FLIER develop people who can work across academia, healthcare and industry to tackle real-world challenges, and alongside these sit opportunities to spend time working in industry, the NHS or government. Moving between sectors should be a normal part of a medical research career (it is not yet), and much of our work is built with that belief: a more connected and mobile workforce is better able to turn discovery into benefit. Between them, these schemes change the course of people's careers, and the research they enable reaches patients across the UK and beyond.
This role leads that portfolio. The heart of the job is excellent delivery: schemes that are well designed and well run, and that make a real difference to the people they reach. You will work closely with the Fellowship, whose expertise and generosity run through the whole portfolio, and you will make sure the schemes serve the whole of the medical sciences community (across the devolved nations and the regions, in industry as much as academia), not just those already inside the most established institutions. And science is global, so this work is too: the portfolio draws on evidence and partnerships from around the world, and the mentoring and networks around the people we support reach well beyond the UK.
Today much of the portfolio's focus is research talent and careers. That will always be a substantial part of the portfolio, but over time we plan to expand it further. That expansion could go in several directions, and what matters is that we are taking an evidence-based approach to ensure that our efforts are responding to what the medical sciences sector needs. Whatever we launch next, the same principles apply; good design, sound funding, proper governance and solid evaluation, with our effort concentrated where it delivers the most impact. So, the job is twofold: run today's portfolio brilliantly and build the future portfolio. It is a role where you can see your work land in people's lives, with real scope to shape what comes next. And none of it stands alone: what we learn from the people we fund sharpens our policy voice, the community our programmes build strengthens our engagement and public trust work, and insight flows back the other way to shape what we design next.
As a member of the Senior Leadership Team, you will share in the leadership of the Academy as a whole, working closely with the other directors: the Chief Operating Officer and the Directors of Policy, Communications and Engagement, and Translation and Enterprise. The relationship with Translation and Enterprise matters especially. That team will shape new partnerships and initiatives that your team is best placed to deliver, so the two of you will work in very close partnership.
What we are looking for
These are the six areas we will explore with candidates. They match the six parts of the role above, so you can read straight across — and your supporting statement can follow the same structure if that helps. We do not expect anyone to arrive with every part fully formed, but the strongest candidates will be convincing across most of them.
1. Excellent delivery
A strong track record of running grant schemes or of significant programmatic delivery. Much of this is operational: holding an annual cycle to time and budget, catching problems early and getting stuck things moving again. It is also about making sure the portfolio adds up to a coherent whole rather than a collection of separate schemes, with the governance discipline — sound contracts, clean compliance, rigorous oversight — that sits behind delivery done well.
2. Building partnerships and negotiating well
A track record of building and sustaining partnerships with funders, delivery organisations and industry, and the skill and pace to turn them into agreements where appropriate. We will want to hear how you have handled a complex negotiation and brought it to a close. The Chief Operating Officer leads the Academy’s income strategy, so we will also explore how you develop partners in concert with colleagues.
3. Range and credibility across the community
This role runs from Fellows (some of the most eminent scientists in the country) to researchers at the very start of their careers, and from government and funders to industry partners. We are looking for someone with the range to work well across all of them, and the credibility to be taken seriously at every level. We will also explore how you have widened access and drawn talent in from beyond the usual places.
4. A focus on impact
A commitment to looking at what difference the portfolio you lead makes. We are looking for someone who treats evaluation as a source of learning and uses what it shows to decide what the Academy should do next, keeping sight of the people and patients the work is for.
5. Leading and empowering people
A brilliant leader of people: someone who gets the best from a talented team by giving them space and ownership, backing them with real support and coaching, and building a culture where people thrive and develop.
6. Collective leadership
As a member of the Senior Leadership Team, you would share responsibility for the Academy as a whole, not only your own directorate. We want someone who takes that seriously, brings challenge where it is needed, backs colleagues when it counts, and helps make the Academy a brilliant place to work.
Benefits
We offer a competitive and evolving benefits package designed to support your wellbeing, development and work–life balance, including:
- Competitive salary and pension
- 26 days’ annual leave, plus bank holidays
- Option to buy or sell annual leave
- Additional paid closure between Christmas and New Year
- Hybrid and flexible working
- Health, wellbeing and employee support programmes
- Cycle-to-work scheme and everyday benefits
- Structured learning and development
- Enhanced maternity, adoption and paternity leave
- Enhanced occupational sick pay
For further information and to apply, please visit our website via the apply button.
Closing date for completed applications: Midday on Monday 17 August 2026.
First interviews will be held 25-26 August 2026 with the CEO, Roz Campion, and the COO, James Lawrence, and focused on two competencies – leadership and delivery.
Second interviews will be held on 1 September 2026 with an external panel.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
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Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
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Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
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Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
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Support the development of benchmarking documents and trend analysis across accounts.
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Prepare meeting notes and action logs following account meetings.
Moderator support
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Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
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Support the creation and maintenance of moderator handbooks and guidance documents.
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Identify recurring learning themes and help coordinate quality assurance and development activity.
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Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
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Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
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Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
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Assist with meeting preparation, minute-taking and action tracking.
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Ownership of rota administration and maintain awareness of moderator availability.
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Coordinate internal documentation and process improvements.
Service development
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Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
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Support the creation of internal resources, templates and standard operating procedures.
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Assist with projects aimed at enhancing moderator wellbeing, training, and development.
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Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.
Job Title: Chief Operating Officer
Contract: Permanent
Salary: £65,000 per annum
Hours per week: 35 hours
Annual Leave: 25 days plus 8 bank holidays
Role Description
The COO is the Cathedral’s principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development.
Key Responsibilities
Strategic Leadership
- Lead the development of the Cathedral’s overall strategy to reflect the Cathedral’s Vision and Values.
- Ensure the effective implementation of the Cathedral’s masterplan and successfully deliver outcomes through the effective performance management of goals and objectives.
- Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning.
Safeguarding
- Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral’s safeguarding strategy.
- Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life.
- Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer.
- Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone’s responsibility.
Staff and Volunteers
- Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral.
- Develop a workplace culture and ethos that reflects the Cathedral’s values and enables and empowers staff and volunteers.
- Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development.
- Foster a collegiate, open, and collaborative environment across the Cathedral.
- Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all.
Cathedral Compliance and Operational Management
- Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes.
- Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding.
- Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws.
- Be accountable for reporting to the Charity Commission and Companies House.
- Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives.
- Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project.
- Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care.
- Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord.
- Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date.
- Ensure all data is protected and processed in full compliance with GDPR legislation.
- Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff.
- Support the Church of England’s Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero.
- Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements.
- Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate.
- Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose.
- Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels.
- Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives.
- Support the Dean in managing relationships with the 1327 Club.
- Ensure the effective management, use and future development of all the Cathedral’s assets.
- Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral’s risk register.
- Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation.
- Chair staff and management meetings.
- Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter.
- Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships.
Direct Reports
- Chief Finance Officer
- Cathedral Safeguarding Officer
- Human Resources Officer
- Visitor Experience Manager
- Volunteer Manager
- Marketing and Communications Manager
- Facilities Manager
- Shop Manager
- Pilgrims’ Kitchen Manager
Attendance Required at:
- Chapter Meetings
- Finance Committee
- Nominations Committee
- Risk, Audit and Review Committee
- Safeguarding Committee
- Health and Safety Committee
- Information Protection Group
- The Guild of St Edmund Committee
- Forum
- Annual Parochial Church Meeting (APCM)
- Enterprises Ltd Meetings
- Eco St Eds Committee
- Abbey of St Edmund, Reborn CIO
- Cathedral Administration and Finance
- Association (CAFA)conferences
Person Specification
Essential Qualities
- A proven track record of strategic leadership with successful
- delivery of projects and outcomes within an organisation of a similar size and complexity.
- Experience of working at board level or closely with boards.
- Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders.
- An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice.
- Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment.
- Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment.
- Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen.
- An understanding of safeguarding and the critical role it plays in protecting all people.
Desirable Qualities
- Previous experience as a COO or at a similar senior leadership level.
- An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting.
- A good understanding of best practice in charity governance.
- Experience of managing a heritage site.
- Experience working with volunteers.
- Experience in safeguarding best practice.
Knowledge and skills
- Ability to understand complex operational issues and develop creative and innovative solutions.
- Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally.
- Commitment to working efficiently and effectively, utilising technology and software as appropriate.
- Ability to develop and encourage a strong team ethos among staff and volunteers.
- Strong analytical skills and sound judgment.
- Experience of managing budgets.
- Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral.
Other criteria
- Empathy with the beliefs and ethos of the Christian faith.
- Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns.
- Commitment to the Cathedral’s purpose and vision, and to taking an active role in the Cathedral’s community, mission and outreach.
- A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period.
Additional Information
The role requires the post-holder to work occasional weekends, evenings and non-working days, as required for which time off in lieu will be given. The post-holder will undertake such other duties as may reasonably be expected. This document is accurate at time of publication but is subject to regular review and may change in line with the Cathedral’s requirements.
Closing Date: 9.00 am Monday 3 July 2026
Interviews: Wednesday 12 August 2026
It is our aim to be a centre for learning, both for the Christian faith and beyond.



The client requests no contact from agencies or media sales.
ALDER HEY CHILDRENS CHARITY
Job title: Philanthropy Assistant
Salary: £26,848 - £31,439
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity for a Philanthropy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.
The postholder will work closely with the Philanthropy Support Lead to provide operational support and administration for the team, including events, donor meetings and visits, mailings, prospect research, data and use of the charity CRM (Salesforce).
We’re looking for a flexible team player with previous administration experience. You’ll also be self-motivated, proactive, detail-oriented and great at building relationships. If you’re excited by the sound of this, we’d love to hear from you!
Key Responsibilities will include:
Events
- Support the delivery of events; from individual visits and tours of the hospital for donors, private dinners, through to larger events such as Gala Balls.
- Build strong relationships with colleagues and clinicians in the Trust to support, coordinate and plan tours and events.
- Greet and steward visitors to the hospital and guests at our events.
- Help to prepare event briefings for Charity and Trust colleagues, so that all participants understand their role and contribute effectively.
Administration, Processes and Data
- Provide administration support for the philanthropy team ensuring all work is of a high standard, professional and accurate.
- Writing and sending out personalised letters and cards.
- Diary management, minute taking and meeting organisation.
- Keeping the charity’s supporter database accurate and up to date.
- Support with preparing data for philanthropy mailings and event invite lists.
- Use the CRM to support with the delivery of the Mid Value Programme.
- Undertake prospect research, ensuring all processes are compliant with our privacy policy, data protection legislation and prospect research best practice.
Other Duties
- Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
- Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
- Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
- Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
· Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 3 August 2026
Interviews will be held in person at Alder Hey on Thursday 13 August
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Worker
£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits
This role covers Northumberland, Newcastle, Gateshead, North Tyneside, South Tyneside, Durham, Darlington, Hartlepool, Sunderland, Stockton, Redcar and Cleveland and Middlesbrough.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our North East Care Team to families in the local area, at a time where they need it most.
Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.
Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
What we’re looking for:
·An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
·A warm, inclusive approach to achieving goals quickly and correctly.
·Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
·Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
·A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
·A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
· Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
· Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Time off in Lieu
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.
More information about us and our recruitment process can be found in our Candidate Pack on our website.
Development opportunities:
As part of our learning and development Anne Harris Skills Development Programme we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Please disclose on your application form if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
Interviews will take place at our North East Care Team Office, we will only contact those applicants who have been successful.
If you require any adjustments during the interview process, please let us know as part of your application.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fleet Administrator
Part-time - 21 hours per week
£26,000 (pro-rated to £15,600) + excellent benefits
Leatherhead, Surrey
About the role:
The Fleet Administrator will form a vital part of the Finance and Operations Team supporting the Operations Manager in the management of the Rainbow Trust fleet. Rainbow Trust operates a fleet of approximately seventy vehicles situated across our nine regional teams. It is vitally important that our Family Support Workers have a reliable vehicle for attending family visits and transporting families to hospital. In addition, the Fleet Administrator will be required to assist the Operations Manager with ad-hoc tasks/projects according to the workload.
Full training will be provided and previous experience of managing a fleet is not required, although is desirable. A good level of maths, excellent communication, planning and Microsoft Excel skills are required to be successful in this role.
This is an excellent opportunity to maintain a breadth of fleet administrator experience with increased responsibility.
What we’re looking for:
- Highly motivated and disciplined approach to work – good customer service with the ability to liaise with different stakeholders, manage workload effectively and respond well to change.
- A helpful and supportive team member – who can work collaboratively with others.
- A high level of attention to detail and accuracy – producing precise, high quality, consistent work to meet deadlines.
- Confident use of MS Office and extensive experience of Excel – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.
- Applications will be particularly welcome from those who have experience of fleet administration – acting as the main point of contact for vehicle issues and liaising with leasing and insurance companies. Full training will be provided where required.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
- A life assurance scheme for all employees which provides a death in service benefit of three times’ basic pay.
- Flexible working hours to balance home and working life.
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
- Time off in Lieu.
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
- Access to the Blue Light Card Scheme, and other rewards and discounts.
- Bike to work, season ticket loan and payroll giving schemes.
- A recommend a friend recruitment bonus scheme.
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.
More information about us and our recruitment process can be found in our Candidate Pack on our website.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
About the role
We are looking for a Press Office Assistant to help us make, break and react to some of the biggest science stories in the national news. This is an office-based role in a fast-moving, open-plan team based in the Wellcome Collection building.
The Press Office Assistant will take responsibility for the logistics of this busy press office. They will help the press officers to efficiently run multiple press briefings a week, monitor the media for controversial stories about science, and help to evaluate the impact of the SMC’s work. This is not a Press Officer role, but everything you do will be aimed at supporting the SMC team at the SMC to ensure the news media get access to accurate, evidenced-based science when science is in the headlines.
What we are looking for
The right candidate for this job will be someone who wants a career in science communication and is prepared to start by offering their exceptional organisational skills to support those on the front line, including the Chief Executive. We’re looking for a hard-working, outgoing individual who will thrive in a fast-paced environment where the ability to demonstrate initiative and keep a clear head will be essential. On top of that, you should be genuinely excited by the SMC’s work, across both science and the media and where they intersect, and curious about the stories we engage with. We want an enthusiastic individual with good judgement who is excited to learn the ropes and develop their skills in a small but high-impact office.
What we can offer you
- 25 days annual leave + bank holidays + Christmas closure, increasing after 5 years’ service
- Annual performance and pay reviews
- Generous pension, healthcare, and family-friendly provisions
- Free gym and discounted lunch options
Selection process
- Application (CV and cover letter)
- Interview consisting of a 40min task and 40min panel interview. Interviews will take place in person at our London office. Date TBC but likely w/c 10th August.
- References
Start date: Expected early-mid September (exact date to be agreed)
How to apply: Send your CV and a covering letter (no more than 1 side of A4) via this platform detailing why you want this particular role, and how you fit the essential and desirable requirements as outlined in the role profile. You can also apply by emailing the jobs@ address listed on our website
For an informal discussion about the role please contact the current post holder, Benjamin Simmonds. Contact details can be found on the job posting on our website.
Applicants must have a pre-existing right to work full time in the UK as we are unfortunately unable to sponsor visas.
We know that some demographics are less likely to apply for roles if they don’t feel they meet every requirement. We encourage all applicants who have a strong interest in our work and believe they have the right skills to succeed to apply for the role.
The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
This is an exciting opportunity to build your career at the heart of a busy international NGO working to protect rainforests and uphold the rights of Indigenous Peoples and forest communities. As Operations Officer, you will help keep RFUK running smoothly across HR, office management, IT coordination, contracts, travel and administration, working closely with colleagues in the UK and internationally. We are looking for someone who is organised, proactive and solutions-focused, with the energy to learn quickly, support a committed team, and grow their skills while contributing to our mission.
We encourage candidates of varying experience levels to apply, particularly those with a proactive mindset, a "can-do" attitude, and a knack for problem-solving. This role offers an opportunity for growth and development, making it ideal for someone who is eager to learn and contribute to our organisation's success.
Job description and benefits
Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 3 days per week.
Application Process
To submit your application, kindly complete the online application form by 9AM, Monday 17 August. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Interviews with shortlisted candidates will be held in September.
The client requests no contact from agencies or media sales.
Head of Housing & Safe Haven (Crisis Support)
Hours: 37 hours per week (Flexible working options are available, including part-time and job-share)
Salary: £50,000 - £53,813 per annum
Contract: Permanent
Base: Osney Mead office, OX2 with travel to services across Oxon along with WFH options
Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
We won’t give up until everyone experiencing a mental health issue gets both support and respect.
Like all local Minds, we are an independent charity that is proud to be affiliated with the national Mind association.
About the Role
We are looking for an exceptional Head of Housing & Safe Haven to lead our supported housing and crisis alternative services, ensuring people receive high-quality, person-centred and recovery-focused support when they need it most.
This is an exciting opportunity for a collaborative and values-driven leader who champions lived experience, thrives in partnership working, and leads by example to create safe, responsive and impactful services for local people.
About the Service
Operating 365 days per week in Oxford and Banbury, Safe Haven diverts people from attending the Emergency Department when they do not need clinical support. The Safe Haven model offers short-term, non-clinical crisis support in an empowering, empathetic, person-centred way.
Oxfordshire Mind’s supported housing service offers accommodation with support in Oxford City and in West and South Oxfordshire for residents with severe and enduring mental health problems who would struggle to live independently.
We are currently looking to recruit a Head of Housing & Safe Haven (Crisis Support) and would really welcome applications for it.
We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:
- Good level of knowledge about housing and mental health sectors
- Strong knowledge of relevant legislation in relation to mental health supported housing
- Understanding of best practice in community-based mental health and accommodation services
- Knowledge of local statutory and VCSE mental health services in Oxfordshire
- Operational management of a housing service or mental health crisis services
- Working with and through others to deliver effective, person-centred, recovery focused support
- Monitor and manage escalating client risks
- Successful negotiation with clinical and non- clinical services to obtain supports and services on behalf of clients
- Effectively managing and supporting managers, staff and teams
- Proven experience of delivering effective change to services
- Budget and resource management
- Performance Management
- Delivering outcomes against agreed objectives in a relevant setting including contracted KPIs and quality
- Excellent organisational planning administrative & IT skills to deliver work to agreed timescales and standards
- Excellent interpersonal and communication skills with service users, staff, partners, funding agencies and the public
- Skilled people manager, including challenging conversations and conflict
- Collaborative and inclusive team working
- Contract management skills of statutory and non-statutory commissioners and funders
- Effective Contract management of procured services
- Problem solving skills
- Safeguarding practice and experience, of children and adults
- Organisational risk management
- Crisis management
- Actively promotes the involvement of people with lived experience in decision making at all levels organisation-wide, and ensures involvement within own areas of responsibility
- Leads by example
- Understands and committed to our values and approach
Closing date: Monday 10 August 2026 by 1PM
Shortlisting date: Monday 17th August 2026
Interview date(s): 20 & 21 August 2026 (TBC)
Interview location: In Person - Oxfordshire Mind, 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have just reached our 10th anniversary and are about to embark on an exciting period of change.We are looking for a dynamic Service Manager with big ideas for supported housing and an ambition to turn those into reality. This is a new role created at the start of a new chapter so you will have the opportunity to shape the strategy and to provide leadership to the service delivery teams to achieve our goals.
Purpose of the post.
- Lead and support a team of Housing support workers to deliver a high quality service, supporting individuals with multiple disadvantage who are facing homelessness.
- Manage an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.
- Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation’s policies
- Promoting a culture of safety, providing management of all safeguarding cases, incidents and complaints and taking effective action to minimise the impact of ASB
- Maximising rental income through proactive management of allocations and rent collection.
- Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears.
- Implementing and being a champion for resident involvement: actively seeking feedback, managing complaints and driving improvements.
Please submit a supporting statement of no more than 2 sides of A4 setting out how you meet the criteria for the role.
The client requests no contact from agencies or media sales.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for an Office and Compliance Manager to join our Senior Management Team. This vital role keeps our organisation running smoothly and securely by managing core day-to-day functions, including HR and finance administration, premises, complaints, and information assurance. We are looking for a system-minded coordinator to champion robust compliance, drive continuous improvement, and build the resilient working practices that empower our teams to support the community.
Working for Citizens Advice Wirral has a range of benefits including:
● A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
● Agile working with both home and office-based days (role dependent)
● A contributory pension scheme
● Employee Assistance Programme
● Invigor8 Corporate Membership available
To find out more and start your application please click the redirect button.
Closing date: Wednesday 12th August, 5pm.
Interviews will take place, in person, on 25th and 26th August in Birkenhead.





