• Are you looking for volunteer roles ?

    Go to volunteering section

33

Jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Prospectus, London (Hybrid)
£40,000 to £45,000 per annum
Posted today

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing in 6 days
Prospectus, Kent (Hybrid)
Circa £45,000 per annum
Posted today
Prospectus, London (Hybrid)
£44,288 to £51,755 per annum (FTE)
Posted 3 days ago
Closing tomorrow
Prospectus, London (Hybrid)
£38,738 per year
Posted 4 days ago
Prospectus, London (Hybrid)
£75,000 to £80,000 per annum
Posted 4 days ago
Closing in 4 days
Prospectus, Maidstone, Kent (On-site)
£20 per hour (+ holiday)
Posted 5 days ago
Closing today at 23:30
Prospectus, London (Hybrid)
£17.53 per hour (plus holiday pay)
Posted 5 days ago
Prospectus, London (On-site)
£47,500 per annum
Posted 5 days ago
Prospectus, High Wycombe (Hybrid)
£52,572 per annum
Posted 5 days ago
Page 1 of 3
Prospectus
London, Greater London (Hybrid)
£16.79 per hour (+ holiday)
Full-time
Temporary (Ongoing)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Central London, hybrid (Tuesday to Thursday in office)
Contract: Temporary, ongoing
Hours: Full-time, 37.5 hours per week
Salary: £16.79 per hour (+ holiday) (£32,826.19 salaried equivalent)
Start Date: ASAP

Prospectus is proud to be partnering with a well-established international charity to recruit a Temporary Supporter Care Coordinator to join their collaborative fundraising team.

Working in a close-knit team you will play a key role in delivering an outstanding supporter experience while ensuring accuracy, efficiency, and empathy in all interactions.

Responsibilities:

  • Act as the first point of contact for supporter enquiries via phone, email, and post, managing a high volume of inbound requests
  • Provide professional, empathetic, and timely responses, resolving queries and escalating where necessary
  • Maintain and update supporter records using Microsoft Dynamics 365 (including Direct Debit changes, preferences, and opt-ins/outs)
  • Process donations accurately and ensure prompt acknowledgements
  • Handle complex or exceptional cases outside of outsourced contact centre operations
  • Support fundraising campaigns, including administrative support for mailings and seasonal initiatives (e.g. Christmas card campaigns)
  • Use personalised templates to ensure communications reflect the organisation’s tone of voice
  • Monitor and feedback on trends in supporter queries to improve processes and service delivery
  • Work closely with internal teams and external partners to ensure a seamless supporter journey
  • Prioritise a busy workload to meet service standards and response timeframes

About You:

  • Recent experience in a supporter care, customer service, or database-focused role within the not-for-profit sector
  • Confident using CRM/database systems (ideally Microsoft Dynamics 365)
  • Exceptional attention to detail and a process-driven approach
  • Strong written and verbal communication skills, with the ability to personalise responses and demonstrate empathy
  • Comfortable handling sensitive data with strict confidentiality and working to compliance standards
  • A proactive, flexible team player with a “hands-on” attitude and willingness to support where needed
  • Proven ability to manage competing priorities and meet deadlines in a fast-paced environment


CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Organisation
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 08 June 2026
Closing date: 15 June 2026 at 23:30
Job ref: 195096
Tags: Administration, Customer Service, Direct / Supporters