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Prospectus, London (Hybrid)
£95,000 - £99,000 per year
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Prospectus, Surrey (Hybrid)
£38,000 to £40,000 per annum
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Prospectus, London (Hybrid)
£45,000 per annum
Posted 4 days ago
Prospectus, London (Hybrid)
Circa £65,000 per annum
Posted 4 days ago
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Prospectus
London, Greater London (Hybrid)
£15.98 per hour (+ holiday)
Full-time
Temporary (Until February 2027)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until February 2027
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.

Responsibilities:

  • Act as the first point of contact for supporters across phone, email, post and social channels
  • Respond to enquiries, resolve complaints and provide high-quality supporter care
  • Engage and inspire supporters to deepen their involvement with our work
  • Support outbound communications, including thanking and stewarding fundraisers
  • Maintain accurate supporter records on the CRM system and log all interactions
  • Process requests for information and ensure materials are sent promptly
  • Run reports to support supporter engagement and ensure donations are acknowledged
  • Share supporter feedback to help improve services and organisational learning
  • Work closely with internal teams and stakeholders to deliver a seamless supporter experience
  • Identify ways to improve processes and contribute to continuous improvement

Requirements:

  • Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
  • Confidence handling enquiries and complaints with empathy and professionalism
  • High level of organisation and attention to detail, with the ability to manage priorities and deadlines
  • Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
  • Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Organisation
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 04 August 2026
Closing date: 14 August 2026 at 23:30
Job ref: 195516
Tags: Communications, Fundraising, Marketing, Engagement / Outreach, Direct / Supporters