• Are you looking for volunteer roles ?

    Go to volunteering section

281

Jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 4 days
Prospectus, London (Hybrid)
£31.07 to £36.25 per hour + holiday
Posted today

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Charity People, London (Hybrid)
circa. £67,500 per annum + bonus + benefits
Posted today Apply Now
Third Solutions, London (Hybrid)
£34000 - £35700 per annum
Posted today Apply Now
Closing in 7 days
The Talent Set, City of London (On-site)
£35,000 - £40,000 per year
Posted today
Harris Hill Charity Recruitment Specialists, Cardiff (Hybrid)
£34,031 per year
Posted today Apply Now
The Talent Set, London (Hybrid)
£32,000 per year (FTE)
Posted today
Closing in 4 days
The Talent Set, Greater London (Hybrid)
£400 - £500 per day outside IR35
Posted today
Page 1 of 19
Central London, Greater London (Hybrid)
£32,450
Full-time
Permanent
Job description

Location Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Salary £32,450

Application Deadline Sunday, May 31, 2026

The Role

This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke.  You will work as part of a busy Supporter Care and Fulfilment team providing high quality donation processing and fulfilment services, and the highest levels of supporter care. You will be responsible for completing donation and fulfilment day-to-day tasks within a busy Supporter Care team, including liaising/collaborating closely with the Finance and Database teams and other internal teams; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.

You will be joining a busy team, working very closely with Supporter Care colleagues to deliver excellent service provision to a variety of stakeholders and will support across both the Donation & Fulfilment, and Supporter Contact areas to ensure excellent Supporter Care provision at every touch point, for every supporter who interacts with us.

Criteria

You will have good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team, be able to communicate effectively with different audiences via a range of channels, and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work.

You will need to multitask effectively, and have strong experience of handling complex administrative processes and being able to prioritise your workload and multitask effectively, enlisting support from other team members to do so.  You will be comfortable with working reactively to the changing demands within the team.

You must be able to demonstrate a keen eye for attention to detail and accuracy of work managing your own day-to-day tasks and workload, as well as be a keen team player, contributing towards a positive team culture by engaging with and supporting others.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

Closing Date: 30 May 2026

Interview: w/c 8th June 2026

Organisation
Brooke View profile Organisation type Advertising Agency Company size 0
Posted on: 15 May 2026
Closing date: 31 May 2026 at 23:30
Job ref: FC2602
Tags: Fundraising, Customer Service