Jobs

People Officer

Full-time (35 hours per week) | Permanent | Remote (UK-based, with occasional travel)

Salary: £31,592 – £32, 804

MLC are looking for an organised, proactive People Officer to join a small and supportive People team. This is an excellent opportunity for an HR professional who enjoys operational work and wants to build strong generalist experience across the full employee lifecycle.

Working closely with two Senior People Officers and the People Manager, you will play a central role in ensuring People processes run smoothly, accurately and on time. You will be a key first point of contact for routine HR queries, maintain People systems and records, and support clear and timely internal people-related communications.

Key responsibilities:

• Provide high-quality HR administration across the employee lifecycle, including starters, leavers and contractual changes
• Maintain accurate employee records across HR systems, ensuring data protection and confidentiality
• Act as the first point of contact for routine HR queries, triaging more complex issues appropriately
• Support employees and managers in using HR systems, including self-service platforms
• Coordinate People Team communications, calendars and cyclical activities
• Support recruitment administration and onboarding processes
• Assist with learning and development administration, including training scheduling and record keeping
• Produce routine people data reports and support data quality checks
• Provide administrative support to People Team projects and initiatives

About you:

• CIPD Level 3 qualification (or equivalent experience)
• Experience in an HR, people or closely related administrative role
• Strong organisational skills and excellent attention to detail
• Confidence handling confidential and sensitive information appropriately
• Clear written and verbal communication skills, with a helpful and professional approach
• The ability to manage competing priorities and meet deadlines
• Confidence using Microsoft 365 and learning new systems quickly
• A collaborative, proactive and solutions-focused mindset

Some benefits include:

• 30 days + Bank Holidays (prorated for part time employees)
• Home working allowance of £26 per month
• Generous and encouraging Maternity and Paternity leave
• Strong flexibility around the core working hours of 10am – 4pm

This role would suit someone who enjoys being at the heart of operational HR activity, takes pride in keeping things running smoothly, and values working as part of a close-knit team.

We are committed to equality of opportunity and welcome applications from candidates from underrepresented backgrounds. For any additional questions, please reach out to Annabelle at MLC Partners.

Senior People Officer – Employee Relations & Learning and Development

Part-time (21 hrs/week) | Permanent | Remote (UK-based, with occasional travel)
Salary: £39,597 (Full time equivalent)

MLC are partnering with a public sector organisation to recruit an experienced Senior People Officer to join their small, collaborative People team and play a key role in supporting managers and employees across the organisation.

This is a hands-on generalist role with lead responsibility for employee relations and learning & development. Working closely with the People Manager, you will act as a trusted adviser to managers, independently manage a varied ER caseload, and help shape a positive, inclusive and legally compliant workplace culture. You will also lead on coordinating organisational learning and development activity, supporting manager capability and continuous improvement.

Key Responsibilities:

• Be the first point of contact for employee relations matters, managing cases such as sickness absence, performance, conduct, probation and grievances
• Advise and support managers through formal processes, including investigations and hearings
• Prepare clear, high-quality HR documentation and correspondence
• Lead on planning, coordinating and evaluating learning and development activity, including mandatory training
• Provide practical HR advice across the employee lifecycle
• Support people data reporting, policy development and continuous improvement of People processes
• Develop clear internal People communications to support managers and staff

About you:

• CIPD Level 5 qualification (or equivalent experience)
• Solid experience working as an HR generalist across the full employee lifecycle
• Proven experience independently managing employee relations casework
• Strong working knowledge of UK employment law and HR good practice
• Excellent communication and organisational skills, with sound judgement and attention to detail
• Confidence supporting and advising managers in complex or sensitive situations
• A strong commitment to fairness, inclusion, confidentiality and respectful working relationships

Some benefits include:

• 30 days + Bank Holidays (prorated for part time employees)
• Home working allowance of £26 per month
• Generous and encouraging Maternity and Paternity leave
• Strong flexibility around the core working hours of 10am – 4pm

This role would suit someone who enjoys balancing operational HR work with the opportunity to influence culture, capability and learning, and who is comfortable working with a high degree of autonomy in a small team.

We are committed to equality of opportunity and welcome applications from candidates from underrepresented backgrounds. For any additional questions, please reach out to Annabelle at MLC Partners.

Philanthropy Manager (Major gifts) job for a London University -2-year FTC to start ASAP

• £43K-£50K + Benefits
• Central London
• Hybrid - three days on site
• Interviews to be held on the 3rd or the 5th of February
• The closing date for applications is Monday the 26th of January.
• Job Reff 4763259

A Central London University is seeking an ambitious and relationship-driven Philanthropy Manager to join our Philanthropy, Alumni and Supporter Relations team. This is a fantastic opportunity to play a key role in securing transformational support that empowers world-class research, enhances student experience and shapes the future of our university.

About the Role

You will manage a portfolio of up to 125 high-value donors and prospects, including individuals and partners capable of giving between £50,000 and £1 million. You will build meaningful, long-term relationships that align donor passions with strategic University priorities.

• Develop and deliver cultivation and solicitation strategies for major donors.
• Ask and secure five- and six-figure philanthropic gifts in partnership with academic and professional services colleagues.
• Act as the lead fundraising contact for one or more University Departments.
• Maintain accurate donor records using Raiser's Edge NXT and CRM software
• Work closely with the Stewardship Officer to ensure inspiring and tailored donor recognition.

About YouWe are looking for a confident communicator and natural relationship-builder with the ability to inspire generosity. You will have substantial experience in managing high-value relationships, ideally within a major gifts fundraising context, or in a similar commercial role.

• A proven track record of securing five-figure+ gifts or equivalent commercial outcomes.
• Experience working with high-net-worth individuals or high-value organisations.
• Strong interpersonal, ambassadorial and communication skills.
• Ability to translate complex academic ideas into compelling, accessible narratives.
• Resilience and a positive attitude in an environment where not every ask succeed.
• Ideally, the successful candidate will have 3-5 years' experience in fundraising.

Why Join Us?

• Be part of a mission-driven team transforming lives through education and research.
• Work collaboratively with inspiring academic leaders and passionate supporters.
• Contribute to projects that make a real, lasting impact on students and society.
• Enjoy a hybrid working environment (minimum 60% on campus).

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Salary: £61,127 – £66,000
Contract: Two year fixed term (April 2026 – May 2028)
Location: Cardiff, with hybrid working (2-3 days in office)
Closing date: Wednesday 28^th January
Benefits: 27 days annual leave (rising to 32), pension, flexible working, staff discount schemes

We are delighted to be partnering with Amgueddfa Cymru – Museum Wales to recruit a talented NMC100 Philanthropy Lead, joining at a pivotal moment as National Museum Cardiff moves towards its centenary in 2027. This once?in?a?generation redevelopment will transform one of the UK’s most significant museums, creating a vibrant, modern, sustainable cultural destination for the next 100 years.

This is an exceptional opportunity for a senior philanthropy specialist to shape and deliver a high?value fundraising programme of national and international significance. You will join a collaborative, ambitious external relations and funding team and play a central role in securing major gifts from individuals, trusts, foundations and global partners to bring this transformational capital project to life.

To be successful as Philanthropy Lead you will need:

• Significant experience securing six? and seven-figure donations for major capital or transformational programmes.
• Strong track record in cultivating and stewarding high?value relationships, including major donors, philanthropists and senior stakeholders.
• Excellent strategic thinking and communication skills, with the ability to bring a vision to life through compelling storytelling.
• Strong understanding of the philanthropy landscape across Wales, the UK and internationally.

If you would like to discuss this role with us please contact us and quote the reference 2807EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.

 

The Organisation

We're partnering with one of the UK's largest membership organisations, with income in the hundreds of millions. This is a high-profile, values-driven organisation that champions fairness and offers exceptional employee benefits.

The Job

As Tax Accountant, you'll take ownership of all taxation matters (VAT, Corporation Tax, employment taxes) and act as the organisation's key liaison with HMRC. You'll advise senior leadership on complex tax issues, shape taxation strategy, and ensure compliance across the group and its subsidiaries. Reporting to the Deputy Finance Director, this is a role where your expertise will influence decisions at the highest level.

The Person

We are looking for:

• Qualified accountant (ACA/FCA preferred; ACCA, CIMA, CIPFA considered)
• Significant UK tax experience across VAT, Corporation Tax, and employment taxes
• Skilled at advising senior stakeholders and managing HMRC relationships
• Strong analytical and influencing skills

Experience in a large, complex organisation is essential.

What's in it for you?

• Salary: £69,000 rising to £74,000 after one year
• Final salary pension scheme - one of the most attractive in the market
• 36 days annual leave plus Bank Holidays
• Wellbeing allowances, salary sacrifice schemes (bikes, childcare), season ticket loans, enhanced parental and family leave, and more

Ready to take the lead?

Apply now or contact us for a confidential discussion. Don't miss the chance to join an organisation where your expertise truly matters. Applications will be considered before the closing date, so please apply asap!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Harris Hill is pleased to be recruiting a Facilities Manager for The Cotswolds Dogs & Cats Home (CDCH), a well-established animal welfare charity supporting over 1,000 animals each year.

Location: Tetbury (with travel to other sites)
Hours: 24 hours per week
Salary: Up to £40,000 per annum (FTE, pro rata)

This newly created role will ensure CDCH’s sites operate safely, efficiently, and in full compliance. Working closely with the Chief Operating Officer, leadership team, and trustees, the Facilities Manager will oversee buildings and facilities management, health and safety, technical infrastructure, and small improvement projects across multiple locations.

Key responsibilities include:

• Managing maintenance and contractual obligations for all sites
• Procuring and overseeing external suppliers and contractors
• Ensuring health, safety, and environmental compliance
• Managing facilities budgets and identifying efficiencies
• Delivering small refurbishment and improvement projects
• Overseeing third-party systems including IT and communications

About you:

You will have experience in facilities management and health & safety, strong organisational and problem-solving skills, and the ability to work independently while building effective relationships.

A full UK driving licence and access to a vehicle (with business insurance) are essential, as the role involves working across multiple locations. Some occasional evening or weekend working will be required.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Talent Set is thrilled to be partnering with our sector leading client on an exceptional opportunity for a Senior Philanthropy Manager. This pivotal role will spearhead the expansion of their major donor portfolio, driving strategic donor engagement, cultivating new relationships, and mentoring a high-performing team as they transition to a more proactive philanthropy model.

We’re seeking a dynamic major donor fundraiser leader with a proven ability to grow donor portfolios, navigate change, and inspire teams—someone who thrives on building meaningful connections and delivering measurable impact.

Key Responsibilities

• Develop and nurture relationships with major donors, identifying new prospects and deepening existing partnerships
• Lead the creation and execution of strategic fundraising plans in collaboration with the wider team
• Analyse donor data and giving trends to refine approaches and maximise results
• Deliver clear, insightful reporting to senior leadership, ensuring transparency and accountability
• Manage and coach a high-performing team, fostering a culture of excellence and innovation

Person Specification

• Demonstrated success in expanding major donor portfolios with demonstrable successful asks for high five figures with the ambition to get to six figure asks
• Outstanding communication and relationship-building skills across diverse stakeholder groups
• Strong analytical mindset with the ability to interpret complex data and translate insights into action
• Adaptable, self-motivated, and collaborative—comfortable working both independently and within a team

What’s on Offer

• Competitive salary: £60,000
• Flexible hybrid working
• Part time and compressed working options available

How to apply
To apply, please submit your CV via the 'Apply Now' button. Kindly note that applications via email will not be considered. We aim to respond to successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is dedicated to inclusive recruitment practices and ensuring equal opportunities for all applicants—regardless of race, sexual orientation, disability, age, or gender. We warmly welcome candidates from all backgrounds and are happy to make reasonable adjustments to support a fair and accessible recruitment process.

Harris Hill are delighted to be working with a national charity to recruit for the Individual Giving and Legacies Manager in order to cover a maternity leave for up to 12 months.

You’ll join a supportive, collaborative Income Generation team who are passionate about making a real difference.

As Individual Giving and Legacies Manager, you will lead and grow key income streams, with a particular focus on legacy giving, payroll giving and in-memory giving, while ensuring every supporter’s journey is meaningful, positive and impactful.

As an Individual Giving Manager you will:

• Develop and deliver the legacy marketing programme, working with external digital agencies
• Manage and administer the legacy caseload, ensuring compliance with legal and regulatory requirements
• Oversee budgeting, forecasting and reporting for legacy income
• Support the national legacy campaign in collaboration with senior colleagues and external partners
• Manage and grow the payroll giving programme
• Oversee in-memory giving initiatives, including a national remembrance scheme
• Work closely with digital colleagues on tribute pages and online giving
• Identify and develop new in-memory giving opportunities
• Analyse and report on campaign performance and insights
• Support the development and improvement of supporter journeys
• Oversee supporter enquiries and timely, high quality stewardship communications
• Lead on planning and delivering direct mail appeals
• Ensure all communications are engaging, compliant and supporter focused
• Line manage a Supporter Engagement Officer

To be successful, you must have experience:

•  Proven experience in legacy and individual giving
• Budget and financial management experience
• Strong copywriting skills across varied audiences and channels
• Experience analysing and reporting on fundraising performance
• Excellent communication, relationship building and project management skills
• Strong CRM and IT skills, including data segmentation and reporting
• Knowledge of fundraising compliance and relevant legislation

Desirable

• Line management experience
• Experience of payroll giving and in-memory giving programmes
• Experience delivering direct mail appeals
• Experience working with external agencies

Salary: £44,577 per annum

Location:  London, hybrid working , 1 day a week in the office

Contract: 12 month FTC

Closing date: on rolling basis  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

An exciting opportunity has arisen for an Internal Auditor join a large not-for-profit organisation on a 1 year fixed term contract. The postholder will be performing branch audits and special investigations regarding branch queries. They will also put forward recommendations to mitigate risks identified and will liaise with relevant committees to further develop the internal audit procedure.

Key Responsibilities:

• Working closely with branches and regions to promote effective branch financial management and ensure the completeness, accuracy and validity of branch accounts
• Undertaking regular and comprehensive audits, financial reviews, assessments and evaluations, including testing internal controls, data processing and analysis of branch transactions
• Providing audit assurance, recommendations and reports resulting from audit visits
• Preparing and maintaining a log of audit issues and following up on matters arising from audits and special investigations
• Reviewing the implementation of relevant company policy
• Understanding and resolving queries, and advising on matters relating to branch operations and finances, including budgeting and income forecasting
• Maintaining comprehensive and accurate records, files and issue logs relating to branch audits, branch enquiries and special investigations to support internal and external reporting
• Providing updated and relevant management information as required to branches, regions and committees
• Reviewing, testing and monitoring branch activities to ensure compliance with internal and external financial regulations and legal requirements
• Developing and delivering training and support to branches, regions and national teams on finance systems, effective financial management and reporting, including interpretation of financial data, budgets and forecast information
• Updating and maintaining policy and process documentation, including handbooks, guidance and training materials, ensuring they are fit for purpose and communicated effectively
• Working alongside other teams within the organisation on a variety of branch finance matters

Ideal Candidate Profile:

• Fully qualified Accountant (ACA, ACCA, CIMA)
• Extensive experience of financial accounting and auditing in large, complex organisations
• Internal audit experience
• Excellent written and verbal communication skills

Reference: J92722

Length: 1 year fixed term contract, with chance to move to permanent

Salary: £67,000 - £68,000 per annum + excellent benefits

Hours: Full-time, 35 hours per week

Location: Central London

Working pattern: 3 days per week on-site and occasional travel to regional offices

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

We're looking for an experienced and proactive HR Advisor to join our team on a 12-month fixed-term contract, starting as soon as possible. This role is ideal for someone who is confident working independently, enjoys building strong relationships, and can provide high-quality HR support across a regional workforce.

As our HR Advisor, you'll provide practical, people-focused guidance to managers and employees across a variety of HR areas. You'll work primarily from home, with very occasional travel to sites within the region (typically in Kent and surrounding areas)

Key Responsibilities

• Provide day-to-day HR advice on employee relations matters, policies, processes, and best practice
• Support managers with sickness, performance, conduct, and capability cases
• Guide and coach stakeholders to build confidence in managing people-related issues
• Coordinate and support HR processes including onboarding, contract changes, and employee lifecycle administration
• Work collaboratively with the wider HR team on projects and continuous improvement initiatives
• Maintain accurate HR records and ensure compliance with legislation and company policies

We're looking for someone who is:

• Experienced in an HR Advisor or similar generalist role
• Confident managing ER cases from start to finish
• Knowledgeable about UK employment law and HR best practice
• A strong communicator, able to build trust and credibility quickly
• Self-motivated, organised, and comfortable working remotely
• Ideally based in Kent or nearby for ad-hoc travel to local sites

CIPD qualification for this role is not essential.

Prospectus is delighted to be working with the UK's leading youth homelessness charity to help them recruit for a Senior Corporate New Business Manager. This charity supports almost 14,000 young people every year and is campaigning to end youth homelessness by 2037. They run over 60 accommodation services and work in 15 boroughs in London, Sunderland, Manchester, Bradford and Barnsley.

Senior Corporate New Business Manager

Permanent, Full-Time (37.5 hours per week)

Open to flexible working arrangements 

Hybrid working (2-3 days in the London or Manchester office)

£46,792.35 - £55,831.78 (London), £42,538.50- £51,577.93 (Outside London)

This charity is looking for their next Senior Corporate New Business Manager to lead their high performing new business team, and step into a leading role within their £8.5m Corporate Partnerships team. 

This is a vital, high-impact, visible role at the heart of the fundraising strategy, ideal for someone who combines creativity and commercial flair with a track record of securing transformational strategic partnerships and leading a high performing team.

Recent successes for the team include securing multiyear strategic partnerships with Nationwide (£3m p.a), Card Factory Foundation (£500k p.a) and Citibank (£190k pa.)

You will be responsible for:

-  Building on the incredible success of the team to date, securing transformational multi-year, six and seven figure partnerships with household name organisations

-  Managing and growing a robust new business pipeline, identifying, researching, and securing high-value corporate prospects

-  Leading and motivating a talented team of three, providing guidance, development, and clear strategic direction

-  Hands on delivery of compelling, high-level partnership propositions that support the mission to end youth homelessness by 2037

-  Working closely and collaboratively with the Senior Corporate Partnerships Manager, and Corporate Partnerships Management team to and ensure a seamless journey from prospect to partner, utilising insight and experience.

-  Collaborating with senior internal stakeholders to unlock opportunities and create game changing propositions

-  Influencing with credibility and conviction when engaging senior corporate decision-makers

If you bring experience of winning significant strategic new corporate partnerships (six and seven figures) within the charity sector, then we'd love to hear from you. 

How to Apply

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support you throughout the process, so we look forward to hearing from you.

To apply, please submit your CV. Prospectus will be in touch and if your experience is suitable, will arrange an initial meeting to brief you on the role. You'll then have all the information you need to make changes to your application if needed and formally apply. We look forward to connecting with you soon.

Please note that CVs will be reviewed on a rolling basis, so please apply as soon as possible. 

Prospectus is delighted to be supporting a national charity with their search for a new Operations Manager.
 
This role is available on a permanent contract and full-time basis. The salary for this role is between £40,000-£45,000, dependant on level of experience. This is a hybrid role, where you will attend the Central London office.
 
Within this Operations Manager role, you will lead the running of the charity’s day to day operations. You will oversee functions which include HR, governance, finance, and operational policies and processes.
 
You will oversee governance operations, supporting senior leadership executives and the Board to meet their legal responsibilities and keep policies and systems up to date. You will also provide secretariat/executive support, which will involve coordination of Board and Committee meetings.
 
To be successful in this role, you will be a proactive and detail-orientated person who has significant experience in a similar role or an Operations role. You will have knowledge of charity governance and Board secretariat experience. You will have strong organisation skills and ability to manage multiple projects.
 
You will be a strong communicator who has experience developing professional relationships with internal and external stakeholders. You will have excellent IT skills. You will have an enthusiasm for change, with the ability to apply innovative approaches to project and people management. You will have experience implementing digital processes or platforms. You’ll bring experience of improving processes/systems and making the most of available resources to strengthen day-to-day operations.
 
Desirably, you will have a professional qualification (e.g. finance, project management, and/or HR). You will have experience/knowledge of working across data protection, GDPR, and/or health and safety.
 
We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.
 
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Prospectus is delighted to be working with the UK's leading youth homelessness charity to help them recruit for a New Business Manager. This charity supports almost 14,000 young people every year and is campaigning to end youth homelessness by 2037. They run over 60 accommodation services and work in 15 boroughs in London, Sunderland, Manchester, Bradford and Barnsley.

New Business Manager

Permanent, Full-Time (37.5 hours per week)

Open to flexible working arrangements 

Hybrid working (2-3 days in the London or Manchester office)

£40,517.92 - £47,377.25 (London), £36,264.07 - £43,123.40 (Outside London)

This is a vital, high-impact and visible role at the heart of our fundraising strategy, ideal for someone who combines creativity and commercial flair with a track record of securing transformational strategic partnerships.

The New Business Manager sits within the charity's Corporate New Business team of four, who work alongside the Partnership management team of seven. 

Recent successes for the team include securing multiyear strategic partnerships with Nationwide (£3m p.a), Card Factory Foundation (£500k p.a), Citibank (£190k pa.) and Newsquest (£4m of strategic pro bono).

The post holder will be responsible for securing strategic new partnerships with a focus on those worth £100k - £1m. You'll also support the Senior New Business Manager on £1m+ partnerships. This role requires tenacity and will need to work at pace while collaborating with colleagues across the organisation.

Your main responsibilities will include:

-  Cultivating and providing exceptional stewardship to warm and cold prospects

-  Creating bold and creative partnership proposals that stand out

-  Working collaboratively with the partnership management to learn what's working and successfully onboard and transition new partners seamlessly

-  Maintaining consistent records on Raiser's Edge

If you have experience of successful pipeline management, and delivering bold and creative high-value corporate partnerships, we'd love to hear from you.

How to Apply

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support you throughout the process, so we look forward to hearing from you.

To apply, please submit your CV. Prospectus will be in touch and if your experience is suitable, will arrange an initial meeting to brief you on the role. You'll then have all the information you need to make changes to your application if needed and formally apply. We look forward to connecting with you soon.

Please note that CVs will be reviewed on a rolling basis, so please apply as soon as possible. 

Location:  London 

Location type:Hybrid

Reporting to:  Director of People and Operations

Annual salary:  £50,000 to £55,000 GBP per annum, depending on experience

Contract type:  Permanent

Working hours:  Full-time, 35 hours a week

Candidate level: Manager

Closing date: Monday 23rd  February, 9:00 am CET

Background

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive.

We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation – those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict. We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation – so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change.

Lumos’ ambition for children is significant and will require the organisation and its partners to work in new ways, with a pace, drive, and urgency that this moment demands, and that children everywhere deserve. Lumos’ success will continue to be based not just on what we do, but on how we do it – our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos.

Purpose of role

Lumos is entering an exciting period of strategic transformation to strengthen our operational foundations, refine our systems, and enhance our capacity to deliver on our mission to realise every child’s right to a family. The Senior Operations Manager plays a pivotal role in building the operational foundations and risk-aware culture needed for success both now and as the organisation prepares for the future.

As a delivery partner to the Director of People & Operations, the Senior Operations Manager leads the implementation of agreed operational priorities, strengthens country office and partner capability, and ensures that operational standards, policies, and practices are consistently embedded across existing and new geographies. The role provides independent oversight and assurance across operational risk, safety, security, and safeguarding, working closely with delivery teams while retaining the authority to challenge, escalate, and inform senior decision-making.

This is a senior, hands-on role for someone who thrives on systems thinking, coordination, and execution, and who is motivated by turning risk awareness, data, and lessons learned into practical organisational improvement that strengthens organisational resilience and impact.

Primary responsibilities

Operational leadership & delivery

• Act as a senior delivery partner to the Director of People & Operations, leading the implementation of agreed operational priorities.
• Coordinate cross-functional operational delivery across Operations, Safeguarding, and Security.
• Deputise for the Director of People & Operations in internal and external forums as appropriate, with delegated authority.

Global safety, security & incident management (focal point)

• Act as Lumos’ organisational focal point for safety, security, and travel risk, coordinating risk management frameworks, systems, and oversight across the organisation.
• Work closely with, and oversee the delivery of, Lumos’ global safety and security consultant(s), ensuring clear scope, quality outputs, and effective follow-through.
• Monitor safety and security incidents across the organisation, ensuring appropriate recording, escalation, follow-up, and learning.
• Coordinate incident response in line with agreed protocols, working closely with country teams and external security specialists.
• Lead lessons-learned processes following incidents and ensure recommendations are embedded into systems, guidance, and practice.
• Support the implementation and monitoring of safety and security standards across country offices and partners.

Safeguarding & PSEA (operational oversight)

• Provide operational oversight and coordination of safeguarding and PSEA frameworks, working closely with specialist safeguarding focal points, leads, and consultants while the recruitment and scoping of a Global Safeguarding Lead is planned across 2026.
• Monitor implementation of safeguarding and PSEA standards, policies, and training across country offices and partners.
• Support incident tracking, information management, and follow-up actions, ensuring confidentiality, proportionality, and appropriate escalation.
• Contribute to organisational learning and continuous improvement in safeguarding practice.

Risk management, contingency & assurance frameworks

• Lead the development, implementation, and refinement of operational risk management and risk assessment frameworks across Lumos.
• Ensure consistent approaches to risk identification, mitigation, escalation, and assurance across countries, partners, and programmes.
• Maintain and monitor operational risk registers, ensuring risks are actively reviewed and managed.
• Coordinate comprehensive contingency planning, crisis protocols, and organisational preparedness.
• Support due diligence and risk assessment processes for partners, vendors, programmes, and new geographies.

Programme, MEAL & risk integration

• Work closely with Programme and MEAL teams to embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring.
• Support the development of proportionate, decision-useful KPIs related to operational risk, duty of care, safety, security, and safeguarding.
• Strengthen alignment between operational risk management and programme assurance and learning processes.

Operational systems, policy tracking & insurance

• Lead the development and improvement of operational systems, trackers, workflow,s and dashboards to strengthen consistency, quality assurance, and organisational insight.
• Maintain and oversee policy trackers across Operations, Safeguarding, and Security, ensuring review cycles, ownership, and implementation are monitored.
• Develop operational reporting, audit, and monitoring mechanisms that complement existing MEAL, programme, and governance systems.
• Support audits and internal reviews by maintaining clear documentation and evidence.
• Ensure strong information management and data protection practices are embedded.
• Oversee coordination of Lumos’ global insurance arrangements (e.g., travel, medical, liability), including renewals, compliance tracking, and liaison with brokers and insurers, under the direction of the Director of People & Operations.

Country office & partner capability building

• Work closely with Country Directors, operational focal points, and partners to embed global operational, safeguarding, and safety/security frameworks locally.
• Support capacity building through guidance, tools, training coordination, and structured follow-up.
• Provide practical support and constructive challenge to strengthen compliance, confidence, and consistency.
• Balance global standards with appropriate local adaptation.

Performance insight, reporting & organisational learning

• Develop and maintain dashboards and reporting that provide visibility on operational risk, safety, security, safeguarding, and organisational readiness.
• Provide clear insight to the Director of People & Operations and Executive Team on trends, incidents, risks, and areas for improvement.
• Support organisational learning through analysis of data, incidents, audits, and reviews.

 Project management & continuous improvement

• Lead or coordinate project management for time-bound operational initiatives
• Identify capacity gaps, monitor progress, and escalate risks.
• Translate lessons learned into updated frameworks, tools, and guidance to support continuous improvement.

Profile

The postholder will:

• Build effective, trusted relationships across Lumos, using strong relational skills to influence, support, and challenge constructively without becoming adversarial.
• Steward a strong, proportionate and risk-aware culture, where operational, safety, security and safeguarding risks are understood, named and managed well.
• Strengthen operational systems and frameworks for monitoring, assurance, and learning across risk, safety, security, and safeguarding.
• Develop clear, decision-useful dashboards and reporting that improve visibility of risk, incidents, readiness, and organisational resilience.
• Build confidence and capability across country offices and partners through guidance, coaching, constructive challenge, and follow-up.
• Advise and guide senior leaders and teams with sound judgement, evidence, and insight, supporting timely and well-informed decision-making.
• Embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring, while retaining appropriate independence and assurance
• Translate data, incidents, and lessons learned into practical improvements that strengthen systems, readiness, and organisational impact.

Essential experience

• Demonstrable experience operating at a senior level within operations, risk, safeguarding, security, or organisational assurance functions
• Experience coordinating complex, cross-functional workstreams across multiple teams or locations
• Experience providing oversight, assurance, or quality control
• Experience incident response, escalation, and lessons-learned processes
• Experience building or strengthening systems, frameworks, or organisational infrastructure

Desirable experience

• Experience working within or alongside programme delivery teams.
• Experience in international, multi-country or partnership-based organisations.
• Experience overseeing consultants or specialist providers.

Personal characteristics

• Strong alignment with Lumos’ mission, values, and commitment to duty of care.
• Emotionally and relationally confident, able to build trust and rapport across diverse stakeholders.
• Able to influence, support, and challenge constructively.
• Calm, pragmatic, and thoughtful when dealing with risk, incidents, or sensitive issues.
• Sound judgement in identifying, naming, and escalating risk appropriately.
• Collaborative and credible working with senior leaders, country teams, and partners
• Comfortable operating with independence.
• Resilient and adaptable in evolving or ambiguous organisational contexts.
• Curious and committed to learning and continuous improvement.

Safeguarding statement

Lumos recognises that the rights of safety and security are aligned with its core mission for children, families, and communities. Effective and robust safeguarding sits at the heart of our mission and values, and accordingly, Lumos is committed to ensuring the safety and protection of children and adults at risk in all of its work. We expect all staff, associates, and volunteers to share this commitment. Lumos has a zero-tolerance approach towards all forms of abuse, bullying, harassment, and sexual exploitation. Lumos is a member of The Misconduct Disclosure Scheme and will carefully screen all applicants. Offers of employment are subject to checks and suitable references.

All staff and associates must:

• Carry out all duties with an awareness and understanding of Lumos safeguarding and PSEA requirements
• Ensure work complies with all safeguarding and PSEA policies and procedures
• Ensure that their behaviours and actions support the safeguarding of children, young people, and adults at risk as appropriate.

Equality, diversity, and inclusion statement

Lumos is wholly committed to equality, diversity, and inclusion and against all forms of discrimination.

We are committed to creating and sustaining a positive working environment that encourages, supports, and gives a voice to all, so that we can best support the children we serve.

We must ensure that all staff are equally valued, included, empowered, and respected across the organisation and in everything we do. Lumos is fundamentally built on diverse, multi-national and multicultural teams.

This is something we cherish as a key strength and an integral part of our identity. Our organisation values and celebrates the diversity, culture, and experience of each member of staff, provides equality of care, and support to everyone.

We pledge to listen carefully, to educate ourselves continually, to promote open dialogue, and to seek out and deal with discrimination and prejudice wherever it occurs in Lumos.

· The deadline for applications is Monday 23rd February, 9:00 am CET ·

Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required, irrespective of race, gender, religion or belief, age, disability, or sexual orientation.