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Page 4 of 20
Prospectus
London, Greater London (Hybrid)
£15.98 per hour (+ holiday)
Full-time
Temporary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, 2 to 3 months
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday) (£28,750 salaried equivalent)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care.

Responsibilities:

  • Act as the first point of contact for supporters across phone, email, post and social channels
  • Respond to enquiries, resolve complaints and provide high-quality supporter care
  • Engage and inspire supporters to deepen their involvement with our work
  • Support outbound communications, including thanking and stewarding fundraisers
  • Maintain accurate supporter records on the CRM system and log all interactions
  • Process requests for information and ensure materials are sent promptly
  • Run reports to support supporter engagement and ensure donations are acknowledged
  • Share supporter feedback to help improve services and organisational learning
  • Work closely with internal teams and stakeholders to deliver a seamless supporter experience
  • Identify ways to improve processes and contribute to continuous improvement

Requirements:

  • Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
  • Confidence handling enquiries and complaints with empathy and professionalism
  • High level of organisation and attention to detail, with the ability to manage priorities and deadlines
  • Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
  • Collaborative and proactive approach


CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Organisation
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 18 May 2026
Closing date: 22 May 2026 at 23:30
Job ref: 194909
Tags: Communications, Marketing, Engagement / Outreach, Direct / Supporters, Individual Giving