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Everyone deserves good mental health.
The Mental Health Foundation is the UK's leading charity focused on the prevention of poor mental health. For more than 75 years, we have combined research, policy, campaigning and public engagement to challenge the causes of poor mental health and drive lasting change.
Today, mental health outcomes across the UK are worsening, particularly for children and young people. While services remain focused on responding to crisis, we believe prevention must become the foundation of the UK's approach to mental health. Our new five-year strategy, ‘A Call to Act: Fighting for Prevention in Mental Health’ sets out an ambitious vision to achieve that change.
Why we are recruiting
After eight successful years, our current Chief Executive will be stepping down, creating an exciting opportunity for a new leader to guide the Foundation through its next phase of growth and impact.
The organisation enters this transition from a position of strength: a clear and ambitious strategy, a talented and committed team of around 70 staff across the UK, strong finances, a respected national profile, a supportive Board and committed Chair.
The opportunity
As Chief Executive, you will be the chief ambassador of the Foundation. You will lead the delivery of our new strategy, strengthen our influence with governments, policymakers and partners, and ensure we continue to grow our impact and income.
Working closely with the Board, a highly capable Senior Leadership Team, supporters and partners, you will champion prevention as the solution to the UK's mental health crisis, helping to shape policy, public understanding and systemic change across our priority areas:
· Championing prevention: so that we can prevent mental health problems before they take root, tackling the causes instead of waiting to treat the symptoms.
· Online worlds: so that people are protected from harm and are more mentally healthy in their online activity.
· Bullying and discrimination: so that children and young people are protected from the life-long harms these can lead to.
· Working lives: so that young people can thrive in mentally-healthy workplaces that support their wellbeing.
This is an opportunity to lead one of the UK's most respected charities and improve the lives of millions of people.
Who we are looking for
We are seeking an inspiring, values-driven leader with the credibility, ambition and vision to take the Foundation forward.
You will bring:
Knowledge of mental health, public health, prevention, related research, or campaigning would be highly advantageous, though we welcome applications from candidates with transferable leadership experience and relevant insights from closely adjacent or intersecting sectors.
Join us
This is a rare opportunity to lead a nationally respected organisation at a pivotal moment for mental health in the UK. If you are passionate about creating long-term social change and have the leadership skills to inspire people, influence systems and deliver impact at scale, we would love to hear from you.
To read more about the organisation and role, please download the full appointment brief.
Together, we can build a future where everyone can live with the good mental health they deserve.
Closing date: 16 August 2026
People Beyond Profit Conversations: 20-31 August 2026
Mental Health Foundation Interviews:
Our vision is good mental health for all.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Challenge Events Officer role. The successful candidate will oversee and deliver a dynamic portfolio of challenge events, ensuring exceptional participant experiences while supporting income generation and long-term supporter engagement.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Executive
The Talent Set are delighted to partner with an amazing childrens charity on a fantastic Community Fundraising Executive role. This position offers an exciting opportunity to make a meaningful impact within a well-respected health charity by developing and executing community engagement initiatives that drive fundraising and awareness.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £30,000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with an amazing well known charity on a fantastic Legacy Officer role. This is an exciting opportunity to help embed a newly launched legacy proposition, supporting donor journeys through a blend of supporter care, communications and campaign coordination, alongside essential administration and record-keeping.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £36,437
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
If this role sounds like a great match, apply now and take the next step towards making a meaningful impact through legacy fundraising.
Salary: £49,062 in Cardiff, Edinburgh, Warrington. £53,994 in London.
Contract: Permanent / Full-time
Location: London, Cardiff, Edinburgh or Warrington
Closing date: ASAP – rolling interviews
Benefits: Competitive benefits package including flexible working, generous annual leave, and pension contribution.
A fantastic opportunity has arisen for a Supporter Experience Manager to proactively shape the future of supporter engagement within a well-respected charity. This role is central to driving impactful strategies that enhance supporter satisfaction, loyalty, and lifetime value.
Working collaboratively across teams, you will design and deliver multi-channel supporter journeys, using insight and data to deepen engagement and grow income. You’ll lead on developing a unified supporter experience framework, mapping journeys, identifying pain points, and implementing improvements that ensure every interaction is meaningful and aligned with organisational values.
This is an exciting opportunity to champion innovation, embed a supporter-centric culture, and influence how supporters connect with the organisation across all touchpoints
If you would like to discuss this role with us, please contact us and quote reference: 3011EI
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Tommy’s is the leading charity that exists to stop the heartbreak and devastation of baby loss and make pregnancy and birth safe - for everyone.
This is an important moment for Tommy’s. We are embarking on a period of transformation to allow us to grow our reach, awareness and impact. We are investing in our data, systems and technology so that they are fit for the future and allow us to save more babies’ lives.
The Deputy Director of Data and Technology will lead this transformation – working closely with the COO to shape and deliver the strategy, governance and change needed for Tommy’s to thrive.
The role
This new role is a focal point for technology strategy, partnering the business in the capability of technology and data to increase front line impact and the charities goals.
About you
We are looking for a collaborative and credible leader with experience in data, technology and transformation.
You may come from technology leadership within charity, but you do not need to. We are open to candidates who will bring expertise and innovation from other sectors.
You will bring experience of:
You do not need to be a deep specialist in every technical area. You do need to be confident as a leader working across data, systems, technology, suppliers and organisational change.
Why Tommy’s?
This is a strategic role with real scope to shape the future. You will join a mission-led organisation with ambitious plans, a strong platform for growth, and a commitment to using data-based evidence to drive greater impact.
Tommy’s also has a distinctive operating model, including research, partnerships and ownership of the London Landmarks Half Marathon, giving the role exposure to both charity impact and commercial activity.
We offer hybrid working, flexible working options, 25 days’ holiday plus bank holidays, enhanced parental leave, wellbeing support, pension, life insurance (*4) and personal development.
We discourage a long-hours culture and value quality, focus and impact.
Inclusion
Tommy’s is committed to building an inclusive organisation that reflects the communities we serve. We welcome applications from people of all backgrounds, identities and experiences, including those underrepresented in senior data and technology leadership.
You do not need to meet every desirable criterion to apply. If you are excited by the role and aligned with our mission, please send your application to Ivy Rock Partners for a confidential discussion.
Reasonable adjustments are available throughout the recruitment process.
Closing date for applications 13th July 2026
Role Overview
Stroke Association are delighted to partner with The Talent Set on a fantastic Associate Director of Marketing & Communications role.
Reporting directly to the Executive Director of Giving, Volunteering and Voice, this role will lead the talented Marketing and Communications team and play a critical role in shaping how the charity engages with stroke survivors, supporters, partners, policymakers and the wider public. Working closely with Executive Directors and teams across the organisation, you will develop and deliver an integrated marketing and communications strategy that advances our organisational goals and strengthens impact.
As Stroke Association builds a more agile and collaborative culture, multidisciplinary teams are embracing test-and-learn approaches, using insight and evidence to focus efforts where they can make the greatest difference.
We’re looking for an exceptional leader who combines strategic vision with creativity, influence and collaboration. Someone who can inspire and develop a high-performing team, champion the value of marketing and communications across the organisation, and help the charity reach more people affected by stroke than ever before.
Key Responsibilities
Person Specification
What’s on Offer
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Job title: Policy Specialist (Audits and Technology)
Area of work: Audit & Assurance Policy / Technology Policy
Contract type: Permanent
Employment type: Full-time
Salary: £69,000
Location: Birmingham(2 days on site per week)
Annual leave: 30 days plus bank holidays
Closing date: Friday 10th July
Overview
This is a uniqueopportunity to help shape the future of audit in the UK within a leadingindependent regulator for audit, reporting and governance at a pivotal momentof technological change.
As a PolicySpecialist, you will play a key role in developing policy and guidance on theuse of emerging technologies, including AI - within audit and assurance.Working at the intersection of audit, regulation and innovation, you will helpensure technology is adopted in a way that enhances audit quality and supportseconomic growth.
You will contribute toa high-profile and evolving policy agenda, translating complex technicaldevelopments into clear, practical guidance for the audit profession. This roleoffers exposure to international standard-setting bodies, senior stakeholders andmultidisciplinary teams across the regulatory landscape.
This position is idealfor candidates with a background in audit, accounting policy, or technology/AIpolicy who are keen to step into a forward-looking role where intellectualcuriosity, writing ability and stakeholder engagement are critical.
Key Responsibilities
Skills &Experience Required
Essential
Desirable
Person Specification
The Team
You will join ahigh-impact policy function within a UK regulator, working at the forefront ofthinking on technology in audit and assurance.
This is a rareopportunity to help shape a new and rapidly emerging policy area at theintersection of audit and AI, with significant scope for growth andprofessional development.
The organisationoffers:
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations Officer - Music Charity
Are you an organised, proactive individual who enjoys bringing structure, efficiency and support to a growing organisation?
Our client is a music focused charity, headed by a leading UK music figure and they are looking for an Operations Officer to join a small, passionate team working towards a meaningful mission: helping ensure every child has access to music and creative opportunities.
This is a varied and rewarding role that would suit someone who enjoys balancing administration, organisation, governance support and digital systems. No two days are quite the same. You might spend one morning coordinating a Board meeting and preparing papers, then move on to improving internal processes, supporting communications activity or helping keep key organisational records up to date.
What You'll Be Doing
Governance & Executive Support
Coordinating Board and Committee meetings, including agendas, papers and minute taking.
Supporting the CEO and leadership team with diary management and scheduling.
Maintaining organised and compliant filing systems in line with GDPR and charity requirements.
Managing approval processes and ensuring accurate records are maintained.
Operations & Administration
Maintaining and improving digital filing systems and internal processes.
Keeping databases and contact records accurate and up to date.
Managing the general inbox, post and office supplies.
Supporting the smooth day-to-day running of the organisation.
Finance & Reporting
Maintaining accurate financial records, receipts and approval documentation.
Supporting budget tracking and preparing reports for senior leadership and the Board.
Identifying opportunities to improve efficiency and support good financial management.
Digital & Communications Support
Providing occasional support to digital and social media activity, including scheduling content and coordinating assets.
Maintaining approved image, video and permissions records.
Supporting content approval processes to ensure communications are accurate and compliant.
About You
We're looking for someone who is:
Experienced in administration, operations or office coordination.
Comfortable using Microsoft 365, including Word, Excel and Teams.
Highly organised with excellent attention to detail.
A confident communicator with strong written English.
Naturally proactive and enjoys finding ways to improve systems and processes.
Interested in digital platforms and comfortable supporting social media activity when needed.
Passionate about making a positive difference for young people and communities.
Experience within the charity sector would be beneficial but is not essential.
Why Join?
This is an opportunity to become part of a growing organisation where your contribution will have a genuine impact. You'll work closely with senior leadership, help shape efficient ways of working, and play an important role in supporting a charity that is passionate about widening access to music for children and young people across the UK.
For someone who believes in the power of music to inspire, connect and transform lives, this role offers the chance to combine strong operational skills with meaningful, purpose-driven work.
If you're looking for a varied role within a friendly, ambitious team that is helping create more opportunities for young people through music, we'd love to hear from you.
London | £28000 - £30,000 DOE
Hybrid Working: Tuesday-Thursday in the office, Monday & Friday from home
Core Hours: 10am-6pm
CHOOSE LIFE GROUP LTD Creative Recruitment Powered by Human Connection.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a brilliant social welfare charity in their search for a newly created Senior Philanthropy Manager role at a pivotal time for the organisation.
Already generating 7-figures annually from HNWIs and trusts and foundations, the team has built a strong foundation and is now investing in the next phase of its growth. Taking a relationship-first approach, they are focused on building meaningful, long-term partnerships that deliver lasting impact and transformational support.
As Senior Philanthropy Manager, you will lead a blended portfolio of donors and prospects, stewarding some of the charity's most significant relationships while unlocking new six and seven-figure opportunities. Working closely with the Head of Philanthropy, you'll have the chance to influence strategy, develop innovative funding propositions and help drive the continued growth of a high-performing programme.
This role would suit an ambitious and entrepreneurial fundraiser who is excited by the prospect of genuine ownership, enjoys leading from the front and is motivated by the opportunity to make a significant contribution to both the organisation's mission and the future success of its philanthropy programme.
Key Responsibilities
Person Specification
What’s on Offer
Salary: c. £55,000
Hybrid, London – 2 days a week
Full-time, permanent (open to a 0.8 working pattern or compressed hours)
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Harris Hill is delighted to be partnering with a leading healthcare charity to recruit a Database Manager.
This is a key role responsible for overseeing and developing the organisation's CRM and wider data infrastructure, ensuring data is accurate, accessible and used effectively to support fundraising, grant-making, engagement and organisational decision-making.
Working across multiple teams, you will manage the charity's CRM, oversee integrations with other systems, improve processes and workflows, and produce insightful reporting and dashboards that help drive performance and impact.
We're looking for someone with:
This is an excellent opportunity for a data professional who enjoys combining hands-on systems management with strategic insight, and who wants to make a tangible impact within a purpose-driven organisation.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Assistant Philanthropy & Partnerships Officer
Beechcroft House, Vicarage Lane, Curdirdge, Southampton, Hampshire, SO32 2DP (with hybrid working available)
Up to £26,000 gross per annum depending on skills and experience
Permanent, Full Time (35 Hours per week)
Closing date: 15 July 2026
Interviews: 23 July 2026 or 03 August 2026
Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties – protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK’s fastest-growing movement for nature’s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people.
We are seeking an Assistant Philanthropy & Partnerships Officer to join our cause.
This newly created position is part of the Trust’s investment in fundraising capacity as we strive to raise the income required to fund nature’s recovery and create a wilder Hampshire and Isle of Wight. The postholder will be joining a friendly, vibrant and high-performing team.
What you’ll be doing:
Your role will be to provide support across all aspects of the team’s work, with a particular focus on major donors, legacies, in memory giving, corporate and community fundraising. Reporting to the Senior Philanthropy & Partnerships Manager and working closely with colleagues, you will help to develop and grow income from legacies, major donors and corporates, as well as coordinating our in-memory giving and ensuring community fundraising supporters have the tools and information required to raise funds for the Trust.
You will be expected to undertake tasks including event organisation, admin and data support, stewardship of existing supporters and prospect research.
About you:
You’re a confident communicator and an enthusiastic team player with excellent people skills. You’re capable of producing high-quality work as part of a busy team and helping us to grow our income. You may be an experienced administrator and/or somebody who is keen to further develop a career in fundraising.
Wild About Inclusion!
As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.
Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
To be considered for an interview under the Disability Confident Scheme you must:
(*Substantial is more than minor or trivial **Long-term means 12 months or more)
We are happy to discuss the possibilities of hybrid and flexible working
This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which mutually suits the candidate and the Trust. Traditionally, office hours are Monday to Friday, 9am-5pm with an hour lunch break. We value spending time working in-person to develop strong connections with each other and with our mission, so we although we offer hybrid working, we do not offer full home working within our roles.
We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.
Build partnerships that change young lives!
Wigan Youth Zone is looking for a Corporate Partnerships Manager to build meaningful relationships with businesses that want to make a real difference in their local community.
Salary: £32,000 per annum
Hours: Full-time (with some flexibility considered)
Location: Wigan Youth Zone
Benefits include:
About the Youth Zone:
Wigan Youth Zone gives young people somewhere safe to go, something positive to do, and someone trusted to talk to. As a vibrant, purpose-built facility supporting young people aged 8-19 (up to 25 with additional needs), it plays a vital role in the life of the borough. This role helps that impact continue and grow by connecting local businesses with a cause that really matters.
The opportunity:
Working closely with the Head of Fundraising, senior leaders, and trustees, you'll lead on securing and growing significant corporate partnerships, generating £75,000+ per year, with ambition to increase this to £100,000+ over time.
What you'll do:
This is a hands-on role with real scope to shape your approach and clearly see the impact of your work.
Who this role could suit:
We are look for an extremely proactive relationship developer.
You might come from community fundraising, corporate partnerships, business development, sales, marketing, communications, or another relationship-led income role.
What matters most is your ability to build trust, communicate impact, and turn relationships into sustainable support. Strong transferable skills such as influencing, persuasive writing, stakeholder management, and strategic thinking are highly valued.
Local knowledge of Wigan and existing networks are a real advantage.
How to Apply:
Please send a copy of your profile or CV to Priya Vencatasawmy as a first step.
If your experience matches what we're looking for, we'll be in touch with further information on how to make your formal application.
This roll is being advertised on a rolling basis, which means we will be sharing applications as and when we receive them if this affects you in any way please let Priya know.
Deadline: 13th July at 9am
Interviews: TBC
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity, and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are proud to be partnering with Addenbrooke’s Charitable Trust (ACT) in their search for their Individual Giving Lead- Acquisition. This role will be pivotal in driving ACT’s supporter acquisition programme.
ACT exists to make their outstanding hospitals even better. They raise vital funds to support Addenbrooke’s and the Rosie hospitals — connecting generous people with projects that go beyond the boundaries of NHS funding and help deliver the very best in patient care, clinical outcomes and research.
ACT is entering a defining chapter: alongside supporting their existing hospitals, they are helping to bring to life two once-in-a-generation pioneering new hospitals: the Cambridge Cancer Research Hospital and the Cambridge Children’s Hospital. Together, these hospitals will transform healthcare locally, nationally and globally, placing Cambridge at the heart of medical innovation.
The role:
As the Individual Giving Lead (Acquisition), you will lead , with the support of the Head of Individual Giving, development and delivery of multi-channel campaign, spanning digital, face-to-face, and direct mail, ensuring they attract high-quality new supporters efficiently and at scale.
Bringing a data-driven mindset, you will analyse performance, identify insights, and make evidence-based recommendations to optimise campaigns. You will also collaborate closely with colleagues to shape an exceptional, personalised welcome journey that builds long-term loyalty from the very first touchpoint.
Key Responsibilities:
Experience needed:
Desirable:
Why Join ACT?
Salary £35,000
2 days a week in the office
They look after their team with a fantastic range of benefits, including:
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026