Counselling Feedback Volunteer

Can you build a rapport with people over the telephone and put them at ease? As a ‘Counselling Evaluation and Feedback Volunteer’ you will be calling people who have recently completed a course of telephone counselling sessions with RNIB’s Sight Loss Counselling Team. Your role will be to conduct a scripted evaluation with them, helping us to understand the impact and improve the delivery of our services to blind and partially sighted people.

We are looking for a volunteer who can carry out this role between 9 and 5 weekdays. You can choose whether to break the four hours up over a couple of days during the week or to volunteer on one day.

How often will I be needed?

• 2 Hours per Week

Key requirements

• This role requires one reference.

Additional location information

• You will need a laptop or PC and Microsoft Word.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Ability to support and respond sensitively Ability to use IT equipment and systems