Supporter Services Officer Jobs
ABOUT THE ROLE
Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities. Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager. As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.
ABOUT YOU
- An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
- An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
- A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels
ABOUT US
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
Are you a strategic, passionate CEO ready to lead The Gatehouse in its mission to provide support and services to vulnerable adults in Oxfordshire? If so, they want to hear from you!
The Gatehouse is in search of a dedicated and empathetic individual to join as their Chief Executive Officer (CEO).
Job title: CEO
Hours: 35 hours a week
Contract: Permanent
Responsible to: Chair of Board of Trustees
Salary: £50k to £60k (dependent on experience)
Location: Oxford OX2 6HT, hybrid working model, site based, with remote options
Benefits: 5% pension, 29 days annual leave, including the summer closure of Gatehouse in August (approximately 2 weeks).
About the Gatehouse:
It is a volunteer and donation-led registered charity supported by the whole Oxfordshire community, including churches and congregations of other faiths in Oxford. The Gatehouse community drop-in centre offers free support services for adults aged 25+ who are homeless, vulnerably housed, on low income, and/or looking for company and community. The Gatehouse offers a free café (six evenings a week), therapeutic workshops, and a bespoke one-to-one support service (over two evenings and one afternoon a week). The project also delivers an outreach service, an independent counselling service, and supports the Lived Experience Advisory Forum (LEAF). The Gatehouse is experiencing rapid growth and is eager to expand its leadership team to support its exciting plans.
About the Role:
As the CEO, you will spearhead The Gatehouse's mission and vision alongside the Board, ensuring stakeholders receive the best services.
You will be a visionary lead, driving organisational success through supporting your dedicated team of staff and volunteers, managing budgets, and overseeing fundraising efforts, while championing The Gatehouse's mission to serve vulnerable adults in Oxfordshire. You'll embody strong values, excel in interpersonal communication, demonstrate initiative and resilience, and exhibit a deep commitment to the mission.
You'll forge strong partnerships across various sectors, including donors and policymakers, and act as the public ambassador for The Gatehouse.
Role Highlights include:
- Lead strategic vision and organisational growth, with the Board.
- Oversee resource allocation and financial management.
- Create, manage, and empower the staff and volunteer teams.
- Develop sustainable funding models and diverse revenue streams.
- Engage with donors, foundations, and the private sector.
- Develop policies, procedures, and service initiatives, including safeguarding.
- Cultivate external relations, foster community engagement, and represent the Gatehouse widely.
About You:
You are a passionate leader with a proven track record of making a difference in the homeless sector or a similar field. Most importantly, you are an empathetic leader who understands the complexities of the charity and the individuals it supports, or a comparable charity.
The Gatehouse welcomes candidates with transferable skills, particularly those poised to transition into a CEO role from a leadership position in relevant or similar fields.
If you're committed to making a meaningful difference in the lives of vulnerable adults and possess the leadership skills to drive strategic vision and organisational growth, we encourage you to apply and join The Gatehouse in making a difference in the homelessness community in Oxford.
To apply, please send a copy of your profile or CV in the first instance Priya Vencatasawmy and Ellen Drummond at Charity People.
Deadline: 9am, 17th May
First stage interview: Thursday 30th & Friday 31st May
Second stage interview: Thursday 6th June
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
District Secretary for Administration and Compliance
Do you have the skill, experience and vision to lead in building and maintaining good practice for a newly amalgamated District of the Methodist Church? We are a collaborative, justice-seeking family of churches, looking for a skilled senior administrator.
lf so, this post may be for you.
This is a senior leadership position in a merged organisation.
- Collaboration with the District Chair and the District Secretary for Ministries & Vocations in the leadership of the District, and promoting the values of the District in all work practice.
- Collaboration with the Mission Area Leads to facilitate support of the circuits in relation to the responsibilities of administration and compliance issues.
- Responsibility for compliance with all relevant legal, financial, and governance matters, including compliance with the relevant parts of The Constitutional Practice and Disicipline of the Methodist Church, including:
- budget and accounting, in partnership with the District Treasurer;
- data protection;
- lay employment processes;
- safeguarding.
- Working with the District Safeguarding Officers, the District Safeguarding Group and others to ensure safeguarding processes for the District are robust and effective.
- Responsibility, together with relevant District officers and bodies, for strategy for property and finance across the District, and for its implementation.
- Enabling the District Property Consents group to fulfil their responsibilities regarding property matters within the District.
- Coordinating the District Grants Policy and its implementation through the District Grants Committee.
- Ensuring that the District’s responsibilities for Reconciliation and Complaints are fulfilled, including liaising with the other District Leaders and ensuring the appointment and functioning of the District Local Complaints Officer and District Reconciliation and Complaints Support Group(s).
- Collaboration with the District Chair and others to ensure good practice in internal and external communication, including through the District Communications Officer.
- Engagement with the District Policy Committee and the District Scrutiny Group processes and meetings.
- Fostering good and collaborative working relationships with holders of relevant district volunteer posts.
- Other areas of responsibility as agreed and assigned by the Trustees.
The client requests no contact from agencies or media sales.
HIV has changed and so have we. We are looking for a Director of Operations and Delivery to join the team for the next stage of our journey. The successful candidate will be a creative leader who'll guide, shape and lead our Operational Leadership Team.
Developing our reach, our quality service offer, the way we involve people living with HIV and improving the way we do things are our strategic priorities and you’ll be working across all four areas to strengthen George House Trust for the people we exist to support.
The key purpose of the Director of Operations and Delivery will be to ensure that the systems, processes and activities of George House Trust run effectively so that we can focus on ensuring the highest quality support for people living with HIV.
As a member of the Senior Leadership Team, you will work with stakeholders across the organisation to ensure that we continue to punch well above our weight.
As a member of the Senior Leadership Team, you'll have the opportunity to develop creative solutions and coach an amazing and passionate team to ensure that everything we do makes life better for people living with HIV.
Everything we do at George House Trust is focused on inspiring people living with HIV to live healthy and confident lives.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Join our unique and award-winning charity and use your skills to help us build our future. An exciting opportunity for anyone with passion, drive and enthusiasm looking for a leadership role in the third sector.
Include tackles the issue of communication difficulty as a community, in a fun and innovative way.
We provide creative speech and language therapy-based activities which build confidence and skills in people with communication difficulties due to learning disabilities, autism or dementia and provide training for communication partners.
About the role
Include was founded in 2018, in response to an identified lack of opportunity and support for people with communication needs and has grown steadily ever since. This post has been created in response to that growth and achievement.
The Operations and Business Development Lead will play an important role in overseeing effective organisational service delivery and working closely with the CEO to develop the role of the charity within Surrey and beyond. The role requires overseeing delivery of key projects, managing a small team of staff and volunteers, developing long-term business plans and curating relationships with new partners and funders to ensure Include has the resilience to deliver against its mission into the future.
As OBD Lead, you will be a key member of the Senior Leadership Team working with the CEO, Finance & Data Lead, Communications & Partnerships Lead & Clinical Lead to develop and deliver Include’s core services and processes, with an eye for sustainability, impact and long-term growth.
This is a hybrid role. You will be asked to assist at events or performances, in addition to regularly attending sessions and meetings.
Key Responsibilities:
Operations Management
- Develop, support, and improve service delivery of key activities
- Review and improve impact measurement processes
- Review and improve policies and procedures
- Review and improve governance frameworks
- Manage a team of staff and chair meetings
- Support with HR functions and structural
- Prepare and create reports for the benefit of CEO and board of trustees
Business Development and Fundraising
- Develop new relationships to improve the profile and reach of the charity
- Support the fundraising team with grant applications, community fundraising, donor management or corporate support as required
- Identify new revenue streams and opportunities
- Oversee, develop and support the funding strategy to ensure financial resilience
- Develop and update the organisation’s business plan
- Work with the senior leadership team to set achievable KPIs
- (Potential to develop fundraising qualification through apprenticeship)
Event Management
- Manage and coordinate Include events
- Evaluate event delivery and ROI
Volunteer Coordination
- Oversee and support volunteer recruitment including supported volunteers
Please see attached Job Description and Person Spec for more detailed information.
Please let us know if you need any reasonable adjustments to apply
The client requests no contact from agencies or media sales.
Head of Wellbeing and Grants – The Solicitors’ Charity
We’re looking for a Head of Wellbeing and Grants to provide collaborative leadership to the Wellbeing and Grants Team and its operations, which are the centre of the Charity’s core charitable activities. As well as running a personal caseload, you’ll work with the team to develop a systematic approach/methodology to case management practice and review, rooted in case management best practice.
Salary c£56,500 to c£63,500 rising to c£57,500 to £64,500 after a 6-month probationary period. The point on these salary ranges at which you will be paid is dependent on your location.
Flexible working arrangements are possible, including homeworking with occasional attendance in person at meetings, largely in central London. Most staff work from home, though we also have an office in southwest London (SW12).
The Head of Wellbeing and Grants role
We have recently agreed our strategy for 2024-2026 and one of the focus areas will be, with the CEO and others, to ensure the successful implementation of the 3-year Strategy, focussing on the Wellbeing and Grants aspects of the strategic aims.
As holder of this senior role, you will lead in collaboratively designing and implementing a consistent methodology for, and systematic approach to, new and existing clients contacting the Charity. You’ll also ensure that the tools and technology used to do this are in place, used consistently and reviewed regularly. As well as management oversight of the Wellbeing and Grants Team, you will also hold a personal caseload and be expected to support Case Managers with particularly challenging cases.
We’re looking for someone with at least 10 years’ experience in casework practice in a client support or advice setting dealing with conversations with people with complex needs and sometimes in distress. And with at least 3-5 years’ experience in leading/managing a client support function like casework or grants/awards team.
Other key demonstrable skills and experience include having completed other relevant qualifications/training and courses in the sphere of advice and support work e.g. counselling, case management practice, therapeutic approaches et al.
Why should you join us at The Solicitors’ Charity?
We are a small (but growing), friendly, largely virtual organisation with an enthusiastic, skilled, and experienced workforce. We are excited to have finalised our new strategy that will ensure we embed a holistic approach to improving the wellbeing of solicitors in need and their dependents.
Besides competitive salaries we have generous pension arrangements (up to 10% matched employer/employee contributions) and holiday entitlement (30 days plus Bank Holidays for a full-time member of the team, and an additional day on or near your birthday). There are Employee Assistance and staff discounts programmes in place, and we are flexible about working arrangements (hours and location). We also are piloting a Wellbeing Award of up to £500/year.
To apply:
i) please send a concise CV (2-3 pages) plus
ii) a covering letter of no more than 2 pages fully and clearly explaining how you meet each of the criteria set out in the job description and person specification to the address given in HOW TO APPLY
Deadline: Noon on Weds 15th May 2024.
Please also address any questions to this email account.
Initial interviews: 24th May 2024 (tbc).
These may be held online. Please note, if we receive a high number of applications, we may close this advertisement early. We encourage you to complete your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As a member of Making The Leap’s senior management team, you will take responsibility for the organisation’s growth and outward facing initiatives. You will lead and manage the organisation’s portfolio of social mobility leadership strands, and develop strong working relationships with key stakeholders. You will provide dynamic day-to-day leadership for the Making The Leap’s directorate responsible for income generation, impact, research, communications and policy, and ensure the organisation continues to be an exemplar of innovation, integrity and collaboration. You will also be contributing to, implementing and monitoring delivery of the organisation’s strategic plan.
Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and our initiative Black Charity Leaders. Your remit would be directly with the first three strands and those in your team will offer support to the fourth.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role
The St Pancras Community Association (SPCA) is a charity delivering high quality services for Camden residents, especially the lively and diverse community of the St Pancras and Somers Town ward. As the Director of SPCA you will lead and guide a highly skilled and motivated team to make the SPCA a community hub and a centre of excellence which has a positive impact on the lives of local residents.
The governance of SPCA is overseen by a Board of Trustees. The Director will report directly to this Board and work closely with Board members.
Key responsibilities
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To build strong relationships with members of the local community, community groups, representatives and service providers to ensure that strategies and services are based on an understanding of the community’s needs and the contribution that SPCA is best placed to make as part of the of the range of local support services.
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To develop and deliver a business plan based on a financially sustainable strategic vision and which maximises the use of existing and emerging funding and income generation sources and opportunities.
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To provide a caring and highly supportive working environment which enables all staff and partners to fully contribute their skills, knowledge and perspectives.
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To manage, plan and monitor budgets to ensure the continuing financial sustainability of the Centre and to work with the Treasurer to ensure that the Centre is operating effective, and compliant accounting practices, policies and procedures.
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To ensure that SPCA fulfils its legal and procedural obligations under relevant legislation.
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To maintain an effective and transparent working relationship with the Board of Trustees to
ensure that Trustees are kept informed of opportunities, threats and challenges and are fully involved in decision making.
Main tasks
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Overseeing all fundraising activities from trusts, the local authority, local businesses and the community.
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Overseeing the development and implementation of an income generation strategy that includes maintaining and securing funding from statutory bodies, charitable trusts and any other relevant agencies/organisations and delivering charged services.
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Forming collaborative partnerships with organisations and agencies from all sectors that can be developed into services and business ventures
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Line managing key staff and ensuring that effective line managing processes are in place for other staff and volunteers. The postholder will directly line manage approximately xxx staff.
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Holding monthly staff meetings where everyone is heard and respected
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Ensuring all employees receive appropriate line management, where issues and problems
that arise are handled with sensitivity and a high priority is given to staff development.
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Overseeing the recruitment and induction of new staff in accordance with the SPCA’s Equal Opportunities.
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Ensuring arrangements are in place for the systematic collection and review of employees opinions and the opinions of service users and potential users
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Ensuring effective systems are in place for monitoring and evaluating project performance.
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Attending meetings of the Board of Trustees as appropriate.
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Keeping the Chair, and other Trustees as appropriate, informed about SPCA’s business
between formal Board meetings.
Person Specification Essential
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Experience of managing an organisation or department at a senior level.
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Experience of delivering services and activities which have had a measurably positive impact
on communities or specific groups.
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Experience of financial planning and maintaining financial sustainability by activities such as
securing external funding, securing sponsorship and charging for services.
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Experience of delivering successful marketing and promotional activities.
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Experience of staff management and successful team building.
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A commitment to advancing and developing equal opportunities and anti-
discrimination/anti-harassment policies.
Desirable
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Experience of managing an organisation within the voluntary and community sector.
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Experience of developing policies, procedures and practices for voluntary and community
sector organisations.
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Understanding of the current and likely future funding environment of voluntary and
community sector organisations and awareness of external strategies, policies and developments affecting voluntary and community sector funding.
To apply, please send a CV and cover letter - which include 3 areas you are passionate about and would like to spearhead at the centre along with previous experience that enable you to do this leadership role. Please send this by the 17th of May.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are delighted to be recruiting a Programmes & Partnerships Manager to manage and deliver our specialist services, as part of our vibrant team.
With the launch of our new three-year strategy and a rebrand on the horizon, this is an incredibly exciting time to join us, and an opportunity to join the senior leadership team at a small but mighty organisation, where you will really see the impact of your work.
This role would be ideal for someone who is:
- Passionate about supporting survivors of sexual violence and able to stand up for people who have experienced sexual harm
- Visible and approachable
- Values led, with the ability to embed those values across the organisation and our services
- An expert in great service delivery, with local knowledge of service delivery across Oxfordshire
- An excellent networker with a drive to ensure our charity is well-known and represented across the county
- Resilient, with superb people management skills
- A great listener
- An understanding of the barriers some people might face in accessing our services and a drive to change this for the better, whenever possible
- Confident, responsible and calm under pressure
We know this is a lot to ask, and it’s more important to us that you are the right fit for the charity and the role than ticking all the boxes, so please do apply if you think you might be a good fit for this role.
In return we offer:
- Truly flexible working in a supportive, feminist environment, including up to ten days of emergency leave for those with caring responsibilities
- A healthcare plan which provides cashback for dental care, physiotherapy, optical care and access to a 24 hour doctor
- Regular counselling and mental health support, with access to our Employee Assistance Programme
- An individual wellbeing plan to help fit your wellbeing needs in around work
- 5% employer contributions to your pension and incremental pay rises
- A cycle to work scheme
It’s important to us that our OSARCC teams include women from across the diverse Oxford communities we serve. We particularly welcome applications for this role from Black and racially minoritized women, Disabled women, LGBTQI+ women, and others whose intersecting experiences reflect those of the sexual violence and abuse survivors we work with.
This post is open to women only and is exempt under Schedule 9, part 1 of the Equality Act 2010.
The closing date for applications is: 9am on Monday 13th May 2024. Interviews will be held the week commencing: 20th May 2024
The client requests no contact from agencies or media sales.
We are looking for someone who has experience of either operational or operational and strategic management skills, with a proven track record of leading, delivering and developing projects or services.
Having a keen interest in the local community and a passion to ensure that local VCS within the Borough of Haringey is appropriately engaged with and supported, bringing people together and working in a role that can effect positive change resulting in improved outcomes for people who the VCS support and work with.
Someone with creativity in involving and reaching diverse groups and communities with a solid understanding of diversity and the implications for engagement, along with knowledge and experience of collaborative ways of working. Your communication skills will give you the confidence to interact with local communities, senior stakeholders, as well as build relationships with strategic partners and funders.
You will be confident leading a team, and capable managing, monitoring and reporting performance.
Job Summary
The Haringey Community Collaborative Manager is responsible for leading the development of the VCS Capacity Building strategy and the effective co-ordination of the Community Collaborative team which includes a Communications and Engagement Officer, a Workplace Development Manager, and a Capacity Building Manager.
We envisage the Haringey Community Collaborative Manager performing at either a primarily operational level or, for a more experienced candidate, at both operational and strategic levels. The salary range reflects this, with the upper end of the salary range reserved for candidates who can demonstrate an ability to deliver at both the operational and strategic levels.
Operationally, the postholder will have specific management responsibility for co-developing priorities for local VCS funding and capacity building, as well as the Volunteer Centre and wider VCS community of practice. The post holder has lead responsibility for developing the Annual Work Programme, performance management and reporting against the targets and milestones in the Contract.
Strategically, the role would include a wider contribution to the strategic management and development of Public Voice, supporting the CEO as required. This would include leading the shaping and delivery of a Capacity Building strategy; representing the VCS Alliance at stakeholder meetings and influencing key stakeholders to better support Haringey’s VCS; as well as growing the reach and impact of the Capacity Building service by engaging new funders and partners.
We are equally open to applications from candidates who feel they can deliver exclusively at an operational level, as well as those who feel they can also deliver at a strategic level. We would ask candidates to specify in their application whether they are applying for either the operational role, or the operational and strategic role.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Head Of Finance
Hours: 22.5 hours per week
Location: Brightspace, Ipswich or Kirkley Centre, Lowestoft
Term: Permanent
Salary: £46,000 FTE - £27,600 Actual Per Annum
Start Date: As soon as possible
About us
Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.
Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.
About you:
As the Head of Finance you will lead the day to day operational function of the finance team and provide strategic support to the senior management team and trustees. The role will directly report to the Chief Executive and is a great opportunity for an individual looking to further develop their career.
You will be a qualified finance professional who has experience of working at a senior finance level with drive and enthusiasm to further develop and implement effective finance systems and processes. You will have a crucial role in continuing the success of the organisation and be able to prepare high quality reliable and timely management information to the Executive and Board of Trustees. Ideally you will have a good understanding of charity accounting and regulation as well as compliance and governance within charitable organisations. You will have strong leadership skills to motivate and develop the small final finance team, helping individuals to fulfil their potential.
We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.
If you wish to understand more about the role please contact Hannah Reid, Chief Executive.
What we offer
You will work within a reputable charity which offers its employees benefits which include:
• Blended working where role allows
• Flexible working options to support work/life balance
• 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• Up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
• Company Sick Pay Scheme
• Continued Professional Development for job related development
• Family Friendly policies and practices
• Tailored induction
For more information, please visit our website for a copy of our application pack.
Closing date: 9.00am Friday 10th May 2024.
Interviews will take place week commencing: 13th and 20th May 2024
Community Action Suffolk’s mission is to strengthen and champion community action in Suffolk by supporting the VCFSE sector
The client requests no contact from agencies or media sales.
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
We help students at the University of Greenwich become the best they can be at university and beyond.
The client requests no contact from agencies or media sales.
This is an exciting 2 day a week role to be part of the growing Newham District Foodbank and Ascension’s Advice Service. On 9th June 2021 Ascension’s foodbank officially became part of the Trussell Trust network. We were named Newham District Foodbank, because our plan is to expand to more than one distribution centre to ensure that people across the whole of Newham are well supported. As part of the strategy, we have already secured funding to have debt and benefit advisors supporting each new distribution centre.
In this role you will manage the poverty response work of Ascension Community Trust, including its foodbank. You will provide high level strategic work, including liaising with donors, referral partners and other local foodbanks and support new partners into Newham District Foodbank. Your role will include fundraising for and reporting on the work of Newham District Foodbank, including local partnership funding. You will be involved in the recruitment, management and development of staff and volunteers.
Job Title: Head of Employer Partnerships
Reports to: Deputy CEO (but the role will also work in close collaboration with both the CEO and the Director of Programmes).
Location: Open to national flexibility on location. May occasionally need to attend our London office - Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3AB.
Purpose: This is a fantastic opportunity for a dynamic professional to take the lead role in engaging employers, corporate funders, and professional networks and securing funded partnerships with them. This will provide essential income for the charity’s work with schools. It will also help the recruitment of skilled, diverse volunteers to support delivery of the charity’s innovative programmes for children and young people.
The postholder will work closely with our established employer networks and develop new networks; give leadership to a small team currently managing our partnerships and business development; and work collaboratively with an involved senior leadership team and further supportive colleagues right across the charity to achieve our aims.
Remuneration: £36k - £41k - depending upon experience. Pro rata depending on agreed full time equivalent hours of appointment (see below)
Additional Terms: We want to support our staff to get the absolute best contribution from them. We offer:
- 30 days paid holiday, exclusive of statutory bank holidays.
- A competitive pension scheme and employer contribution
- An environment that supports ongoing professional development
- A volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract.
- Additional family friendly benefits including enhancements to Statutory Payments.
Appointment Terms: Permanent and full time. However, we would consider applications from those with excellent experience if they can provide a minimum of 0.8fte.
Closing date for applications: 12pm (noon) on Monday 13th May 2024
Interviews: Week commencing 20th May, likely Thursday 23rd May 2024 at our London offices
This is a super exciting role for someone who is passionate about improving life chances for children. We are looking for someone who is resilient, relentless, and driven by moral purpose to help secure the employer partnerships that will provide us with the income and delivery channels to achieve our charity’s ambitious plans. In return you will be working collaboratively with an equally passionate and supportive team of colleagues helping you fulfil your role, whilst enjoying the benefits above, and developing your talent further!
Job Purpose:
The successful candidate will be responsible for charity-wide strategic partnership engagement and management. The focus will be on developing new relationships with corporate partners, employers, and other organisations that help fund and grow the reach of our charitable work, establishing a strong and supportive network of employers.
To be successful, candidates should have experience of developing and securing funded corporate partnerships. This experience could be in the charity sector or within a different context. You should be able to demonstrate a proven track record in building, developing, generating income from, and owning effective long-term relationships with new and existing partners. You will need to show experience of managing stakeholder relationships at all levels of seniority.
The ideal candidate will be proactive, resilient, and used to managing competing priorities within a varied and exciting workload. They should be flexible, collaborative, and willing to perform varying duties depending on the shifting needs of a small charity with national presence.
We are looking for a strategic individual who can target, drive forward and subsequently deliver successful partnerships with employers and professional associations. The post-holder will understand the personal and professional benefits of volunteering in education and is passionate about supporting young people to realise their potential. They will share and champion our organisational values of being inspiring, inclusive, innovative, impactful, all underpinned by working with integrity at all times.
The ideal candidate will be a strongly self-motivated professional, with excellent communication skills, able to absorb key information quickly and work well with a small team and in a dynamic, supportive, and fun working environment.
Key Accountabilities:
Identifying and securing new employer partnerships:
- Lead on identifying different opportunities to generate income growth for our charity, including ‘charity of the year’ partnerships and developing and promoting a range of attractive strategic opportunities for corporates/ employers looking to sponsor and fund our charity;
- Researching and developing a prospect pipeline, including spending time generating new leads and meeting clients, to support the development of new corporate partners and ensure that CRM information is continuously updated;
- From this pipeline, identify, contact, and pitch to prospective partners about the benefits to them of supporting the charity. Prepare and deliver compelling and evidence-based pitches and presentations including developing assets and proposals, reporting, credentials, and pitch decks to support income generation from employer partnerships;
- Generate awareness and visibility of the Education and Employers’ partnership proposition – e.g. delivering a regular series of virtual and face to face sessions to engage with new organisations and sell the benefits of Education and Employers corporate funded partnerships;
- Ensure these briefing sessions are supported by valued current partners who can outline the benefits they themselves have seen organisationally and at an individual employee level leading to the establishment of new partnerships and income from employers;
- Developing an advocates/trusted partner approach by ensuring we equip our trustees, staff, and close partners with organisational assets to share across their wider connections;
- To explore and engage with Social Value/CSR networks, consultancies, and professional bodies to be their programme/charity of choice to deliver social value programmes on behalf of their clients’/ members’ behalf;
- Stay up to date with trends in charity fundraising from corporate partnerships and review how charities in the wider sector are best succeeding in this area.
Establishing, negotiating, and managing new partnerships and further developing existing employer partnerships:
- Negotiating new funding partnerships with clients that are deliverable, cost-effective, and generate money in addition to the cost of managing the partnerships;
- Persistently and professionally following up with clients at different stages of interest, in order to move forward and hopefully convert these partnership discussions into signed contracts/ commitments – i.e. moving discussions along to ‘close the deal’;
- Building strong relationships through a stewardship programme to engage with partners in a variety of ways on a regular basis, in particular with existing partners that are not currently funding partners to transition them to a funded model;
- To work closely with the current Partnerships Manager to effectively handover all successful bids to the Partnership Manager to develop project plans and delivery timelines;
- Design and develop organisational wide project implementation tools and processes to ensure end to end project management supports consistency in delivery, tracking and evidencing impact to successfully achieve strategic priorities and secure new and ongoing funding sources;
- Ensure all contact development activity is recorded on our Customer Relationship Manager system (Salesforce) so that we have clear oversight of our contact history and touchpoints with employers and networks;
Team management and working with the SMT and wider charity to develop employer partnerships:
- Supporting with seeking out new funding opportunities and writing bids that support the organisation to meet it strategic aims including regularly reviewing funding and grants websites;
- Work with colleagues across the organisation to support and create engagement opportunities for corporate partners and prospects that align with our strategic plan;
- Work closely with the Communications Manager and Director of Schools Programmes to create innovative ways to engage new corporate partners, via local networks and social media.
- Future line management of the Employer & Business Development Manager;
- To work closely and proactively with SLT, stakeholder partners and trustees to support and enhance our collective work with employers and to ensure a joined up, strategic approach;
Other
- Represent Education and Employers and the Senior Management Team at external events and conferences as appropriate;
- Other ad hoc duties as required.
Person specification:
These are the required Skills, Knowledge, and Expertise required to undertake the role:
Essential
- Demonstrable experience of generating income from researching, establishing, and developing employer and/ or professional organisation partnerships;
- Demonstrable experience of being target driven and experience of meeting either demanding income or delivery KPIs and targets.
- Demonstrable experience of managing the income generation pipeline right from approaching clients, to engaging them, and finally through to contracting with them to secure inward income and deliver their agreed objectives.
- Awareness and understanding of navigating the multiple decision makers and decision-making gates in corporate organisations and professional member organisations;
- Experience of working with internal colleagues to develop achievable, realistic delivery plans for employer funders and execute them via effective programme and project management;
- Demonstrable experience of client management, including establishing initial rapport and building long term sustainable stakeholder relationships by working effectively and collaboratively with staff and partners across multiple geographical locations;
- Excellent people skills, the ability to influence (including with senior representatives) and the manner to professionally represent the Charity with external employers, professional bodies, and with schools and the education community;
- Knowledge and understanding of the role that marketing and internal and external communications campaigns can have in generating mass engagement of users with a programme or campaign at a national level;
- Excellent written and verbal communication skills, with strong ability to engage and persuade, including the ability to pitch and present to stakeholders in a professional and engaging manner, including online via video conferencing software like Microsoft Teams and Zoom.
Desirable
- A passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education;
- A successful track record in delivering tangible outcomes through engagement with employers and professional networks;
- Specialist knowledge of the education and employment sectors and the policy environment and delivery models which underpin relationships;
- Experience of working to deliver significant national income targets or Key Performance Metrics using resources (human and financial) efficiently and effectively;
- Understanding of risk management and data protection.
Personal Attributes
- Good level of education, demonstrating strong client facing aptitude and communication skills both written and verbal. Comfort in working with a variety of senior external stakeholders.
- Self-motivated and relentless in pursuing goals, having an entrepreneurial and enterprising approach to their work;
- Personal resilience and professional persistence in following up leads and moving discussions through to a conclusion;
- Good working knowledge and practical application of Microsoft office tools and the ability to understand and work with customer relationship management software such as Salesforce;
- A “doer”- ability to work at pace and pro-actively anticipate requirements and act to provide workable solutions to these;
- Solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery;
- Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability, and calibre;
- Demonstrates sensitivity and possesses the ability to effectively manage the organisational tensions that sometimes develop between internal and external stakeholders involved in the organisation and delivery of programmes;
- Team Player: working collaboratively and flexibly with other colleagues to achieve outcomes and is keen to add value to the Charity’s culture and ethos;
- Able to undertake some occasional work in the evenings and at weekends;
- Able to occasionally travel in the UK (England primarily). Although most of the role can be done online from a home location.
Application process:
The Education and Employers charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from all individuals from all backgrounds.
The closing date for applications is 12pm (noon) on Monday 13th May. Successfully shortlisted candidates will be notified no later than close of play on Thursday 16th May.
Interviews will take place in the week commencing 20th May, most likely on Thursday 23rd May at the Education and Employers’ offices in Fleet Street, London.
The interview panel will constitute our CEO Nick Chambers, our Director of Programmes Charlotte Thurston, and our Deputy CEO Dominic Judge - who will initially line mange the role.
Please send a CV and a covering letter (no more than 4 sides maximum for the latter, ideally shorter) addressing the job description and person specification, setting out your interest in and suitability for the role
Applications will only be accepted from those with the right to work in the UK with a valid passport/visa.
Please note, we will only consider applications with both a CV and covering letter.
Applications from recruitment agencies will not be considered under any circumstances.
Thank-you for your interest, we are an organisation that develops talent, and we welcome applications even if you can’t meet exactly every word of the job description. If you have what it takes, we will work with you to develop your talent further. We very much look forward to receiving your application!
Good luck,
Nick, Charlotte, and Dominic.
Ensure that every young person in our country has the opportunity to meet a diverse range of volunteers to hear about jobs and the world of work.
The client requests no contact from agencies or media sales.
We are looking to appoint a unique leader who will help make a difference to the lives of over 2 million people who live in north east London.
As a partnership of the diverse voluntary, community and social enterprise sector across north east London and the Integrated Care Board we collaborate to ensure that the design and delivery of health and care services works for residents across north east London. We are now seeking a motivated and creative individual to lead the next steps in the development of the North East London Voluntary, Community and Social Enterprise Sector Collaborative (the VCSE Collaborative) as part of the sub-regional Integrated Care System.
The position will be hosted by Tower Hamlets CVS although the post holder will be accountable to the VCSE Collaborative Leadership Group and will be expected to work equitably across the north east London sub-region.