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Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.
We need a well-organised, professional and proactive Area Manager to lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.
You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:
• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of Staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working
In order to undertake this responsible role, you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.
The successful applicant will be initially based in Harrow/Brent and in time proceed to offer their insight and management to other services in London, Essex and surrounding areas.
Vacancy Reference Number: 93725
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
We are looking for an experienced, proactive Mental Health Practitioner to manage our Recovery Service in Whalley Range, Manchester. You'll lead a dedicated team providing person-centred care for 11 individuals with enduring mental health needs and one with a learning disability.
Our service focuses on developing skills and confidence for independent living and an active lifestyle. We empower service users, encouraging self-management, resilience, and strength-based approaches rooted in respect and positive regard.
In this role, you'll support the Service Manager in line-managing the team, meeting service user goals, conducting holistic assessments, and creating support plans with accurate records on our ECCO system. Strong customer care and proactive communication skills are essential for managing risk and ensuring service user welfare.
You'll demonstrate warmth, compassion, and build trusting relationships based on empathy and respect. Engage service users in meaningful planning and therapeutic activities, working collaboratively with their families and mental health professionals and agencies. An up-to-date understanding of recovery principles, mental health legislation, and interventions is required, along with knowledge of the MHA, MCA, DOLs, and care standards.
Ensure safe management and administration of medicines. Excellent written and verbal communication skills are required to plan and organise care delivery, with flexibility to work shifts on a rota system. Be well-organised, professional, and credible with multidisciplinary team members, demonstrating leadership and management competencies.
At least 2 years of practitioner experience is essential for this role.
Supervisory or management experience as well as relevant qualifications are desirable for this role.
If you're hardworking, resilient and reflective with a commitment to safeguarding vulnerable individuals, we encourage you to apply.
Vacancy Reference Number: 93727
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
We are looking for pleasant, reliable, flexible and hardworking hands-on Qualified Plumber that take pride in their work to join our team of friendly Maintenance Operatives working mostly in the Greater Manchester and North West.
Operatives will provide a high-quality first line maintenance service at multiple sites throughout our portfolio, and will be respectful of our tenants and their homes.
The Mobile Maintenance Team report to our Head Office in Stockport at 8.30 AM for a Maintenance Meeting every Monday morning and attend other meetings at this site.
Our rewards and benefits:
· Full uniform and PPE provided.
· We provide all tools and power tools for the job.
· Generous pension scheme.
· 25 days annual leave plus bonus birthday day.
· Death in Service Benefit (2x salary)
· Family friendly policies.
· Health and wellbeing programmes.
· Employee assistance programmes.
· Learning and development opportunities, including support with professional qualifications.
Applicants should have experience in the below:
· Install and repair, maintain pipes, valves, fittings, drainage systems and fixtures (such as sinks, toilets, and water heaters)
· Inspect plumbing systems to identify leaks, blockages and other issues.
· React to plumbing emergencies efficiently and repair effectively
This is a full-time position.
A full driving license is required, and a vehicle will available for work purposes.
It is essential that Operatives contribute to the On Call Rota - additional payments are made for on call, including generous flat rate payment and enhanced payments when called out.
Vacancy Reference Number: 93728
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
We are looking for pleasant, reliable, flexible and hardworking hands-on Qualified Operative that take pride in their work to join our team of friendly Maintenance Operatives working mostly in the Greater Manchester and North West.
Operatives will provide a high-quality first line maintenance service at multiple sites throughout our portfolio, and will be respectful of our tenants and their homes.
The Mobile Maintenance Team report to our Head Office in Stockport at 8.30 AM for a Maintenance Meeting every Monday morning and attend other meetings at this site.
Our rewards and benefits:
- Full uniform and PPE provided.
- We provide all tools and power tools for the job.
- Generous pension scheme.
- 25 days annual leave plus bonus birthday day.
- Death in Service Benefit (2x salary)
- Family friendly policies.
- Health and wellbeing programmes.
- Employee assistance programmes.
- Learning and development opportunities, including support with professional qualifications.
Applicants would normally be carrying out the below :
· Fitting up medical cabinets on a wall
· Repairing plugs in sinks
· Replacing defective door handles
· Replacing defective door stops
· Putting up new shelves in offices or tenants properties
· Decorating ie making good walls and painting
· Some external works ie guttering repairs
This is a full-time position.
A full driving license is required, and a vehicle will available for work purposes.
It is essential that Operatives contribute to the On Call Rota - additional payments are made for on call, including generous flat rate payment and enhanced payments when called out.
Vacancy Reference Number: 93366
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
Creative Support wish to recruit to the position of Property Services Officer. This individual will work on the repairs and property management helpdesks within our Property Services Department. The role will work as part of a team logging and progressing property repairs or property management issues reported by phone, email or via the Out of Hours service. The member of staff will also provide administrative support to the wider Property Services Team, as and when required.
This opportunity will suit someone with excellent customer service, IT and communication skills. The individual should have experience of working in a fast paced office environment and be able to prioritise workload confidently. The ideal candidate will have a positive, proactive worth ethic and contribute to improvements within the team.
It is essential that any applicants are good team players, keen to learn and support the team with their work. We pride ourselves as a solution focused, resourceful and dynamic team and are looking to recruit a Property Services Officer that shares these values. Part time hours will be considered.
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.
Vacancy Reference Number: 85971
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
We are looking for a caring, dynamic and highly motivated person to help manage nine of our high-quality learning disability support services in Chorley and Wigan. You will be working alongside the Registered Manager to maintain an overview of the services, lead a highly-motivated team of support workers and contribute to the further development of service.
You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people who have a learning disability.
You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner. Experience of staff and service management is essential, a relevant professional qualification is desirable for this role (e.g. NVQ level 3). We will expect you to have the vision, networking and organisational ability to deliver excellent outcomes for people under your care and to implement initiatives which connect service users to their local community and promote our reputation.
You will be responsible for the service provision in the following ways:
· To take responsibility under direction of the Registered Manager for the delivery of bespoke services
The successful candidate will be based in one specific service 3 days a week and the other 2 days completing tasks and audits as requested by the Registered Manager.
Vacancy Reference Number: 93735
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.
We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Supervising Social Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title - Senior Supervising Social Worker
Home-based - Candidate must be able to travel easily to Nottinghamshire & Derbyshire
£42,032 per annum +750 Homeworking Allowance per annum + £1,500 OOH allowance per annum (once on the rota)
35 hours | Mon–Fri | Permanent
Why Join TACT?
Benefits
Wellbeing & Non-Salary Benefits
Training & Career Development
The Role
You’ll work closely with foster carers and social work colleagues to deliver high-quality, trauma-informed support and improve outcomes for children and young people.
Key Responsibilities:
What You’ll Need
Travel
Key Dates
Safeguarding Commitment
Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
Apply early - we may close the role if we receive a high volume of applications.
#LI-JS1
Strategic Community Development Lead
Based in Oldham
Full-time (40 hours per week, 1 FTE)
Contract: Permanent
Salary: £40,444 per annum
Opportunity
Oasis is looking for a Strategic Community Development Lead who can combine an entrepreneurial flair and excellent leadership skills to lead Oasis Hub Oldham through the next phase of its growth.
We are seeking an experienced Strategic Community Development Lead who will bring fresh vision, take the community on the next stage of its journey together as a movement and bring innovation as well as stability to the charity.
About us
Oasis Hub Oldham is a local charity that is embedded in two communities in Oldham – Hollinwood and Leesbrook, where there are also four Oasis Academies. Our vision is for communities where everyone is included and no one is left out.
Key responsibilities
This is a key role as you will be responsible for strategic oversight of the local charity, ensuring the youth and community work is aligned to the the work of the academy, working alongside other local Oasis leaders such as the Academy Principal, volunteers and members of the local community to develop a joined up local vision for the community.
Some of the specific duties of this role include:
· Establishment and coordination of a range of provision such as family support, youth work, holiday clubs, volunteering and community empowerment projects.
· Maintaining and building supportive working partnerships across the community and various groups.
· Leading policy and process oversight.
· Planning, resourcing and coordinating the community plan, measuring impact.
· Strengthening the local Oasis Movement.
About you
This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:
· A strategic mindset, and experience of leading community delivery and growing projects.
· Innovative use of resources and budget management to maximise funding, with a track record of securing income.
· A thorough knowledge and understanding community work.
· An education to degree level or equivalent and /or relevant professional qualification.
This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.
What we offer
· Flexible working practices which encourage innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% employer contributions.
· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.
Application process
For full details please go the Oasis UK charity website.
Closing date for completed applications is 9AM on Tuesday 8th September 2026. Interviews will take place week beginning 21st September 2026. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Please send your CV and a covering letter (ensuring you refer to the job description and person spec).
To arrange a visit or an informal conversation about the role, please contact us via the Oasis charity website.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas. If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
Please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lord’s Taverners
The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.
We are now seeking an organised and proactive Visually Impaired Cricket Development Officer to join our People & Programmes directorate. You will deliver and coordinate Super 1s VI community hubs in targeted areas, ensuring sessions are inclusive and accessible for young people aged 8–25 with a visual impairment, and support the delivery of a year-round programme that promotes positive social outcomes, helping young people build confidence, skills and connections through cricket.
The Role
The Visually Impaired Cricket Development Officer will give more young people with a visual impairment the chance to play cricket regularly by growing and delivering the Super 1s programme in targeted areas, attracting new participants, and supporting coaches to build their skills and confidence.
About You
You will be an organised, proactive and people-focused individual with a passion for disability sport. You’ll bring strong communication skills, confidence, and a positive, can-do approach to working as part of a busy team.
You will bring:
At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.
This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions.
As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates.
Benefits:
Application Instructions
As part of your application, please submit:
“Please describe a time when you have developed sporting provision for young people. Briefly outline the challenge, action you took and the impact your work had on outcomes. Please focus on your individual contribution rather than a team activity and use an example from working with disabled or disadvantaged young people where appropriate.”
The written response needs to be uploaded where it asks for a covernote to be uploaded.
We will not accept applications that do not complete this task, or applications that upload a cover note in place of the required written response.
Key Dates
Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.
Interview Process
First Stage (Online)
The first stage will take place online and will last 45 minutes in total. The session will include:
Second Stage (In Person)
Shortlisted candidates who progress to the second stage will be invited to an in-person interview, comprising:
Interview questions will be shared with shortlisted candidates in advance to support preparation.
Accessibility
We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.
The written response must be uploaded in the section of the application form where it asks for a cover note.
Please note that we will not accept applications that do not complete this task, or applications that upload a cover letter/cover note in place of the required written response.
Deliver high quality cricket programmes that will empower young people facing inequality to make positive choices, improve their health and wellbeing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.
We are currently recruiting a Policy and Communications Coordinator to join our Policy and Communications team on a two-year fixed-term contract.
Policy and Communications Coordinator
Contract: 2-year fixed term
Work Pattern: 35 hours per week. (1 FTE). We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible.
Salary: £31,000 per annum
Location: London Fields, London E8 3PN. NCB promotes a hybrid, flexible way of working with 1 day working in the office if based in London
About the Role
The Policy and Communications Coordinator plays a key role in helping NCB drive positive change for children and young people across the UK, by supporting the delivery key elements of policy, public affairs, and communications work. This role supports the development and delivery of high-quality and impactful policy outputs, communications and campaigns, to enhance our visibility and impact, bringing lived and learned experiences to the heart of our influencing work.
Supporting cross-NCB coordination by working across teams and Specialist Membership Groups, the Coordinator will grow and maintain vibrant, diverse and engaged memberships, and help ensure NCB’s voice is clear, timely, and influential across the policy arena and public conversation.
We are particularly interested to hear from candidates with an interest in wellbeing, belonging and anti-bullying, as these will be key areas that the post-holder will focus on. NCB's Policy and Communications team also works across a range of other issues such as SEND, health, social care, poverty and justice.
What you’ll be doing:
Communications and digital engagement:
Policy and public affairs:
We are looking for someone who brings:
About NCB
For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.
Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.
The Benefits
Applications close at 08:00am on Tuesday 1st September 2026.
Assessments and interviews to be conducted during the week commencing 7th September 2026.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.
No agencies please.
Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.
We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.
You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning. You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.
Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.
Your responsibilities will include:
Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change
Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review
Identifying themes and trends and ensuring these are communicated to key stakeholders
Monitoring and reporting on outcomes.
You will need to be:
An excellent communicator with empathy and active listening skills.
Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers
Confident in the use of IT including Microsoft 365 and CRMs (databases).
Passionate about improving outcomes for local carers.
A driver with access to a vehicle and a willingness to travel across Essex.
We offer:
Full induction and relevant training
Contributory pension scheme
24-hour Confidential Staff Helpline
An opportunity to help vulnerable families in the local community
A chance to be part of a supportive and friendly team
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Friendly Trust is a Wales-based registered charity providing specialist information, advice, and financial administration for disabled people and other vulnerable adults, and for families planning for the future of someone who may lack capacity. Our work is centred on the individual. We aim to protect people's rights, promote independence and ensure that financial arrangements support people to live the lives they choose.
Purpose of the Role
Trust Officers play a key role in delivering The Friendly Trust's services.
The postholder will manage an allocated caseload, providing practical support, advice and financial administration to Service Users and their families.
The role combines person-centred casework with welfare benefits, financial management, advocacy and multi-agency working. Trust Officers develop professional relationships with Service Users and use their knowledge, judgement and problem-solving skills to ensure that people's financial affairs are managed appropriately while promoting choice, independence and individual rights.
Where a person may lack capacity to make a particular financial decision, the Trust Officer will ensure that their work reflects the principles and requirements of the Mental Capacity Act 2005 and any other relevant legal authority under which The Friendly Trust is acting.
Key Responsibilities
Service User Support and Casework
Welfare Benefits
Financial Administration and Appointeeship
Mental Capacity and Decision-Making
Record Keeping and Compliance
Communication and Partnership Working
Team Working
Organisational Contribution and Development
Hybrid working
Following successful completion of probation, Trust Officers are able to work on a flexible hybrid basis, subject to the requirements of the service.
Trust Officers are normally required to attend the Cardiff office for 2 x two-hour duty sessions each week.
Outside these duty sessions, staff have considerable flexibility regarding where they work, subject to Service User visits, meetings, training, team requirements and other operational needs.
Person Specification
The Friendly Trust recognises that this is a specialist role and that candidates may bring relevant skills and experience from a variety of backgrounds.
We do not expect every successful applicant to have detailed experience of every aspect of the role before joining us. Training, supervision and opportunities to develop specialist knowledge will be provided.
Candidates should therefore consider how their transferable experience, knowledge, skills and values relate to the criteria below.
Essential
Experience
Skills and abilities
Values and approach
Other requirements
Desirable
The following would be advantageous but are not required in every successful candidate:
What We Offer
· A supportive, values‑driven working environment.
· Annual leave entitlement of 29 days plus bank holidays
· 6% employer contribution, with a minimum 2% employee contribution
· Opportunities for training and professional development.
· Flexible and hybrid working options (subject to service needs and probation).
· Employee wellbeing support.
Appointment and pre‑employment checks
The client requests no contact from agencies or media sales.