Supporter care manager jobs

About the role:

This maternity cover role offers the opportunity to work in close partnership with the Chief Executive, supporting effective leadership and strong governance at Single Homeless Project. As Executive Assistant to the Chief Executive, you’ll be right where leadership, governance and momentum meet, helping SHP stay focused, responsive and ambitious. You’ll support the organisation to make confident decisions and keep moving forward with purpose, often by ensuring the right conversations happen at the right time and with the right information in the room.

You’ll work closely with the Chief Executive, Executive Management Team and Board of Trustees, bringing clarity and structure to complex priorities. Day to day, this means preparing leaders for meetings, coordinating senior leadership and Board activity, managing the flow of papers, actions and follow-up, and ensuring governance processes run smoothly and transparently. From supporting strategic discussions to keeping track of commitments and decisions, your contribution will shape how the organisation operates and how ideas turn into action. It’s a role that rewards sound judgement, discretion and the confidence to anticipate what’s needed before it’s asked for.

If you’re organised, calm under pressure and motivated by impact, this is an opportunity to make a real difference from behind the scenes. You’ll join a values-led charity that doesn’t stand still, offering meaningful experience at the heart of a mission-driven organisation and the chance to play a vital part in driving lasting change.

This is a hybrid role, typically based in our King’s Cross office two days per week, with flexibility to work from home in line with business needs.

About you:

• You’re highly organised and thoughtful in how you work, with the ability to bring structure and clarity to complex or fast-moving priorities.
• You exercise sound judgement and discretion, and are comfortable handling sensitive information with care, professionalism and confidence.
• You enjoy working closely with senior leaders and Trustees, supporting effective decision-making and strong governance without needing to be in the spotlight.
• You’re proactive and perceptive, able to anticipate what’s needed, follow things through and keep momentum going.
• You’re motivated by purpose and impact, and take pride in enabling others to do their best work within a values-led organisation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 25th January at midnight

Interview date: Week commencing 2nd February at SHP Head Office in Kings Cross

This post will require a basic DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

We are a large-scale restoration and hospitality project in the Northwest Highlands with strong philanthropic and community commitments. The heart of our operation is on a remote and beautiful 766-acre island. In 2026 we will become a Scottish charity - The Tanera Project – with core purposes spanning rural regeneration, resilience building in our public services via the provision of respite breaks, and ecosystem restoration.

We are looking for a Team Lead to take on the coordination of our Land and Estates Team across our island and mainland properties, totalling 6,500 acres of grounds, in-bye land, woodland and hill. The team has a wide remit, including grasskeeping, landscaping, regenerative agriculture on a crofting-scale, livestock, stalking, fishing, horses, guest activities, and supporting our gardens, ecology and path teams with extra hands when needed. The team is five strong, supported by seasonal hands, volunteers and staff from other teams working multifunctionally.

Our land management approach balances production, nature, and heritage, with an emphasis on using the land to build communities. We share everything we do with guests and volunteers so planning for and delivering shared activities is a core part of the role. We deliver our activities with an impeccable aesthetic centred round heritage, industry and creativity, requiring a real eye for detail. The Land and Estates Team covers several core functions in the charity and has a diverse remit with competing priorities so this role will appeal to proven leaders, able to deliver both on the ground and in terms of planning and organisation. It will involve turning a hand to many different tasks and many hours out and about in our challenging West Coast environment.

Regeneration
We are looking for an excellent coordinator with demonstrable experience in leading a team with a wide remit and proficiency in at least two of the team focus areas: grounds-keeping, agriculture, estate work, horses and working with guests and volunteers in an outdoor environment. The right candidate will be an experienced, creative, resourceful and flexible professional. They will have an interest in landscape scale regeneration that is attentive to heritage, productivity (food and more) and ecosystems. The salary for this role will be £40-50kpa, depending on experience.

Resilience
Our team comes from across the country and further afield. We have our own growing island community of staff, guests and volunteers, while also being embedded in mainland life in nearby crofting townships and villages. The work of the Land and Estates team is wide-ranging and there are also opportunities to work with different teams and on different projects, sail heritage boats, work with our horses, host guests, school groups and volunteers, and generally get involved with island life. We will be happy to discuss flexible shift patterns and accommodation options with the right candidate.

Restoration
The project is delivering stunning, sympathetic builds and charitable hospitality in an area of outstanding natural and cultural heritage. You will be working amid a range of unique Northwest Highland marine and terrestrial ecosystems, which we are striving to conserve and extend. We foster a culture of care, attention to detail, and creativity in everything we deliver for The Tanera Project charity, from looking after our guests, workforce, volunteers and local communities to growing and sourcing our food to restoring buildings and landscapes.

We are looking for an experienced, self-motivated leader with excellent practical and organisational skills, an eye for detail and a good sense of humour, who will thrive in a leadership role on a challenging project. If you think this role might be for you then please send in your cover letter and up to date CV.

Join Homeless Oxfordshire as a Housing & Recovery Worker in our 7-bed Pre-Recovery Project. You’ll provide high-quality support to people moving on from homelessness, working closely with Turning Point to deliver drug and alcohol recovery groups and peer support. You’ll manage risks, maintain a safe and welcoming environment, support clients into suitable move-on options, and build strong relationships with partners. Help create a positive, inclusive space where people can rebuild their lives while developing their skills, confidence and independence through meaningful activities and personalised support.

Main Purpose Of Job:

The Pre-Recovery Project is a 7 bed project that provides housing and recovery support for people that have recently experienced being homeless. We work closely with Turning point to provide recovery support through groups and peer led support . The HRW will provide move on support as well as working in close partnership with Turning Point around peoples recovery .

Main Areas Of Responsibility:

· Ensure the effective delivery of high-quality support and housing management according to Homeless Oxfordshire policies and procedures.

· Ensure the effective delivery of drug and alcohol based support to clients within the Pre Recovery Project service including group and peer support.

· Partner with Turning Point in the delivery of drug and alcohol based support to enable clients to work towards drug and alcohol recovery.

· Assess risk and suitability of referrals for the service.

· Be responsible for supporting and working with clients to achieve suitable move on and successful outcomes.

· Ensure support plans and risk management plans are documented and agreed with clients in line with procedures.

· Proactively and assess, monitor, manage and respond to risks.

· Maintain a safe, clean and welcoming environment across accommodation services; this may including room cleaning and clearance. Report any safeguarding concerns without delay in line with procedures.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· Keep up to date and clear records and ensure information is shared with the team and external agencies as required.

· Maintain positive relationships with all stakeholders and represent Homeless Oxfordshire at interagency meetings, as required.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best and the work of the broader team

· To organise and lead activities with clients which will improve wellbeing and skill sets.

· Comply with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Are you knowledgeable and passionate about community and health? Could you recruit, lead and support a team of community volunteers to run fun and healthy living initiatives? Do you have the ability to take the unexpected in your stride? Then why not join us at SMART?

We are looking for someone that recognises the importance of good wellbeing for all, is capable of dealing with a wide scope of managerial areas, and can work with our local communty as our Public Health-funded Community Champions Manager.

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (plus paid bank holidays), a pension program, competitive salary, and additional benefits.
   
Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 23rd January at 23:30, with interviews taking place on the week commencing the 26th January 

A unique opportunity to join the team at Basis Yorkshire as a Navigation and Support Worker for women who sex work and who are sexually exploited who are vulnerably housed. 

You will provide appropriate emotional and practical 1-to-1 support to women involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. You will be enabling people to access support and navigate services, particularly hose directly related to housing  directly and indirectly.  You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. 

As our HyPE Manager you will set up, embed and lead the implementation of Voyage’s Horizons Youth Programme for the Environment, a pioneering employability, mentoring and wellbeing programme combining a weekly Job Club, renewable energy and green-skills training, construction pathways and embedded therapeutic support linked to employment opportunities delivered in partnership with Repowering London, New city College and Talking Quest. 

The postholder will oversee recruitment, delivery and progression impact and outcomes for young people (16–21) from New City College, PRUs, Youth Offending Teams, courts, social workers and local schools, ensuring they are supported into education, apprenticeships, training or work. We are currently exploring expansion possibilities for the long term unemployed, as an alternative to custody and for refugee communities. We seek someone who can help embed the programme in the community college and assist our plans to expand.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, coproduce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources. The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You have extensive experience supporting individuals with diverse needs, aspirations, and associated risks, delivering high-quality, person-centred services that promote independence and well-being. Skilled in key working, support planning, and risk assessment, you focus on empowering service users to achieve their goals while managing potential challenges effectively.

With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to navigate complex systems to secure appropriate support for clients. You are confident liaising with external professionals and partner agencies to coordinate and enhance support packages, ensuring a holistic and informed approach.

Your knowledge of health and safety, particularly when working in service users' homes, and your awareness of safeguarding principles ensure safe and ethical practice at all times. You also bring insight into the issues and treatments associated with mental health and substance misuse, allowing you to provide sensitive and informed care.

Highly organised and IT proficient, you maintain accurate digital records and case notes, ensuring compliance and accountability. You are also committed to continuous professional development, open to learning and growth, and willing to travel across the borough to meet service needs.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Job Title: Service Manager - Eastern European Service

Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent

Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)

This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.

This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you  will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.

As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.

You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.

For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am on 2 Febrary 2026

Interview dates: 13 February 2026

This isn’t just a job. It’s a chance to change lives.

At YMCA, we don’t do box-ticking support. We show up, build trust and walk alongside young people who deserve better chances than life has handed them.

In Autumn 2024, we launched a new supported housing project for young people leaving care in Northampton. These young people have experienced instability, trauma, and loss and they need skilled, consistent adults who believe in them and won’t give up when things get tough. That’s where you come in.

The role: Supported Housing Coach

You’ll work directly with young people with complex emotional and practical needs, providing more than just housing. You’ll help them build confidence, stability and a future they can believe in.

This is frontline, relationship-based work. You’ll be a trusted adult, advocate and coach, helping young people access opportunities at YMCA and beyond, while developing skills around independent living, education, employment, and wellbeing.

You’ll deliver support that is:

• Person-centred and asset-based

• Trauma-informed

• Grounded in a Psychologically Informed Environment (PIE)

This is about empowerment, consistency, and doing the work properly.

About you

You’ll thrive in this role if you:

• Have experience supporting young people with complex emotional and behavioural needs

• Can deliver planned, purposeful, targeted interventions

• Build strong, professional relationships 

• Have safeguarding experience

What we’re looking for:

• Background in supported housing, care leavers, or trauma-informed services

• At least 2 years’ experience in care or youth work / with vulnerable adults with complex needs

• Confidence working on a rota basis, including evenings and weekends

• Right to work in the UK

• Strong spoken and written English

• Safeguarding knowledge

Ready to make your work matter?

If you want a role where your skills genuinely change lives and you’re not afraid of complexity, we’d love to hear from you.

Apply now and be part of something that actually makes a difference

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

If you’re ready for your next fundraising role, taking a step up and pushing yourself whilst working in a small but mighty team, this role really is for you.  This role is a critical part of the fundraising puzzle to deliver the Edward’s Trust fundraising growth plan for 2026 and increase income and services in the local West Midlands area.  This role allows you to apply your fundraising skill and knowledge and have a real and measurable impact." This Senior Fundraiser will report to the Interim Head of Fundraising, with a plan to lead the team from June 2026 with a comprehensive handover.

This role will deputise for the interim Head of Fundraising when required and has huge potential for professional growth.  This role will be an exciting opportunity to work with the leadership team to develop and implement the Edward’s Trust income generation strategy, and we are particularly interested in candidates that have grown corporate income. You will be individually responsible for Corporate, Legacy, and Regular Giving fundraising.

Working with interim Head of Fundraising, you will enhance the donor experience, ensure relationships are strong and that excellent personalised communication systems are in place and that we are truly audience led. You will be required to support other members of the Fundraising Team on fundraising activities where extra resources or senior representation may be required.

You will be responsible and accountable for ensuring the database (Donorflex) is maintained by the Fundraising Team alongside the Head of Fundraising.

You will be responsible for supporting the Head of Fundraising in reviewing systems and processes and ensuring that the Fundraising Team is working efficiently and in accordance with regulatory and legal requirements and best practice. 

The role will involve managing and tracking the Fundraising Team budget through direct line management when appropriate and you will be required to create monthly reports and updates as well as Trustee Reports, and, when needed, to reforecast income/expenditure, liaising with the senior leadership team.

We are open to flexible/hybrid working requests which can be discussed at interviews. 

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026

Grants Manager

We are seeking an experienced grants professional to manage and develop a portfolio of funding that supports equity in palliative care and disability.

Position: Grants Manager

Salary: £58,177 per annum

Location: Hybrid, London

Hours: Part time. Full time options may be available by combining with another Trust role - Flexible working options may include working from home, compressed hours or term time working.

Contract: Permanent

Benefits: Generous pension scheme with a 12% employer contribution, life assurance, income protection, private health and dental cover, annual health checks, employee assistance support and a strong focus on work life balance.

Closing date: 12pm, Tuesday 20 January 2026

Interview dates: 26th, 28th, 29th January – first round interviews, online. 3rd February – second round interviews, in person at offices in Victoria.

About the role

This is an important role within an established charitable trust focused on equity, particularly in palliative care and disability across the UK and Africa. You will manage grants from initial assessment through to monitoring and learning, while building strong and supportive relationships with funded partners.

Key responsibilities include:

• Managing a portfolio of grants including assessment, award and ongoing monitoring
• Building positive and supportive relationships with applicants and funded organisations
• Undertaking due diligence and assessing organisational capability and need
• Preparing clear summaries, papers and funding recommendations
• Monitoring progress, reviewing reports and identifying learning and impact
• Identifying opportunities to strengthen projects and support grantees
• Contributing to the development and improvement of grant making processes and systems
• Deputising for the Head of Programmes when required

About you

You will bring experience of grant making and a thoughtful, analytical approach to funding decisions, alongside strong interpersonal skills.

You will be able to demonstrate:

• Experience of grant making or managing grant programmes
• Strong analytical skills with the ability to assess information objectively
• Excellent relationship building and communication skills
• Good judgement, curiosity and the ability to work independently and collaboratively
• Empathy and a genuine commitment to working with people with lived experience of illness, disability and bereavement

About the organisation

The Trust is an independent funder working in the UK and Africa, with a clear ambition to achieve equity in palliative care and improve the lives of disabled children and young people. It operates as part of a wider family of charitable trusts and is based in shared offices in central London. The organisation is known for its inclusive culture, flexible working approach and strong commitment to staff wellbeing.

Guaranteed interview scheme
The organisation is committed to inclusion and accessibility. Disabled applicants who meet the minimum criteria for the role will be guaranteed an interview, supporting the removal of barriers within recruitment processes.

Use of AI in applications
Applications are reviewed by people, not systems. While AI tools may be used in a supportive way, applicants are encouraged to present their skills, experience and values authentically and in their own voice.

Other roles you may have experience of could include; Grants Officer, Programme Manager, Funding Manager, Trusts Manager, Philanthropy Manager, Senior Grants Officer, Programme Officer, Impact and Learning Manager, Funding and Partnerships Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Head of Delivery leads Home-Start Camden & Islington’s family support services, delivering high-quality, responsive support that puts children and families at the heart of everything we do.

The role brings together strategic leadership, operational management and frontline oversight, ensuring services are safe, effective and responsive to the diverse needs of local families. The Head of Delivery will lead and support a team of staff and volunteers, foster a culture of learning and reflective practice, and build strong partnerships with local organisations, health professionals and statutory agencies to improve outcomes for families.

With extensive experience of working in and leading services for children and families, the postholder will ensure robust safeguarding, quality assurance and impact monitoring across services, using evidence and feedback to drive continuous improvement. They will play a key role in shaping the future of Home-Start’s services in Camden & Islington, championing the organisation’s values and its commitment to equality, diversity and inclusion in everything we do.

Key Responsibilities 

Leadership and Management 

• Lead, motivate, and support a diverse team of staff and volunteers, fostering a culture of learning, reflective practice, and high-quality service delivery. 

• Line manage Family Liaison Managers and the Community Project Manager, providing supervision, performance management, professional development, and wellbeing support. 

• Oversee volunteer recruitment and management processes, ensuring they are effective and aligned with organisational standards. 

• Act as deputy to the CEO, providing leadership and oversight in their absence and supporting strategic decision-making. 

Service Delivery Oversight 

• Ensure the delivery of family support services meets organisational standards, safeguarding requirements, and the needs of local families. 

• Monitor operational processes, including referrals, caseload management, and community project delivery, ensuring staff and systems operate effectively and efficiently. 

• Oversee projects and community events, ensuring they are delivered successfully and aligned with organisational priorities. 

Safeguarding, Quality, and Impact 

• Maintain robust safeguarding policies and procedures across all services, ensuring staff are trained and supported in safeguarding responsibilities. 

• Implement and oversee quality assurance and impact monitoring systems, using data, feedback, and evaluation to inform decision making and continuous improvement. 

• Ensure compliance with statutory and organisational standards, including legislation relating to children, families, and volunteer management. 

Partnerships and Stakeholder Engagement 

• Develop and maintain collaborative relationships with local services, health professionals, statutory agencies, and voluntary sector organisations to strengthen outcomes for families. 

• Represent Home-Start Camden & Islington externally at meetings, networks, and partnership forums. 

• Advocate for the needs of families in Camden & Islington and contribute to service development informed by local community needs. 

Strategic Contribution 

• Contribute to organisational strategy, planning, and policy development, ensuring operational delivery aligns with Home-Start Camden & Islington’s goals. 

Have you got a flair for design and the ability to create engaging content for various digital channels?

We are looking for an experienced digital communications professional to join Cherry Trees at an exciting time in the charity’s development, helping to grow its reach and outstanding reputation in supporting children and young people with complex disabilities.

This is a busy and varied role, working closely with the Communications & Marketing Manager and the Head of Fundraising and Communications to raise awareness, increase visibility, and support fundraising.

You will play a key part in delivering Cherry Trees’ digital content and developing our social media presence, finding innovative ways to expand our reach through engaging, audience-specific content. Responsibilities include supporting website content development, managing social media accounts, growing our following, and assisting with regular e-communications to external and internal audiences. You’ll liaise with children and families supported by the charity, as well as supporters, colleagues, volunteers, and trustees, to create impactful content.

In summary, this role connects Cherry Trees to the community—conveying the importance of our work, promoting our outstanding care, demonstrating its impact, and motivating people to support us through donations, fundraising, and volunteering.