Supporter experience manager jobs
Headway Gloucestershire was established in 1987 and since then we have been working to make a positive difference to the lives of adults with an acquired brain injury. We provide specialist recovery support and respite through our centre-based Day Service, and outreach support through our Community Hubs and Community Links Service. We provide group and one to one sessions to support individuals.
Open every weekday, Headway House is at the heart of Headway Gloucestershire. We provide a structured programme of activities for individuals to choose from. Our programme is designed to support participants to work toward their own recovery goals and gain insight into strategies that support individuals to manage the physical, cognitive, sensory, emotional and behavioural outcomes which can occur following an acquired brain injury. Peer group sessions enable us to harness the recovery benefits of peer contact and support.
The Day Lead will be responsible for the organisation, planning, development and delivery of Headway Gloucestershire’s programme of activities.
Responsibilities include:
- To deliver professional, impartial, enabling and outcome focused support to Individuals with acquired brain injury. To provide support for clients with complex needs to support their recovery, wellbeing, independence and autonomy.
- Work closely with the Strategic Enablement and Hub Manager to ensure successful delivery of services.
- Networking with community providers to enrich our offer to enable us to meet the needs of individuals with acquired brain injury in Gloucestershire.
- The Day Lead will be responsible for the organisation, planning, development and delivery of Headway Gloucestershire’s activity programme and centre-based service.
- Ensure that safeguarding training and understanding is kept current and that individuals are safeguarded.
- Collaborate with staff members and volunteers to provide Key-working to individuals: - to use an enabling approach to support individuals to plan and work toward their recovery goals ensuring that planned activities are delivered and support provided is tailored to meet the needs of individuals to maximise our contribution to their recovery.
Carrying out the role at Headway House, you will work to clearly established quality standards and annual milestones. You will be joining a motivated and dynamic team of staff and volunteers working to making a difference to individuals with acquired brain injury in Gloucestershire.
The successful candidate will demonstrate:
- A commitment to continuous improvement
- A person centred and collaborative approach
- Will be self-motivated and be able to independently carry out and manage tasks.
- Experience of leadership and supporting team members.
- Knowledge about the causes and outcomes of acquired brain injury, the recovery and rehabilitation pathway and the issues that individuals can experience.
- A commitment to inclusivity, participation and involvement of individuals accessing the service.
- Actively ensures individuals are safeguarded.
We welcome applications from candidates who have transferable skills and will provide full training.
Please see the job description for further information.
Closing date for applications – 5pm on Tuesday the 27th January 2026.
If you’re interested, please click the 'apply now' button!
We provide essential services across Gloucestershire for people with acquired brain injuries, their partners, families, friends and carers.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for an experienced governance professional to join our Governance Team. This is an excellent opportunity to apply and expand your skills in an organisation with a rich and multifaceted governance structure, as both a charity and a membership body. You will join a small, supportive team that works closely with the President and Officers, Board of Trustees, Council, CEO, the Executive Team, and the College’s boards and committees.
Following a significant governance review and the introduction of an updated Charter, Ordinances and Regulations in 2023, this is an exciting time to play a central role in strengthening our governance frameworks.
As Governance Manager, you will deliver high‑quality, professional and compliant governance services across the College, ensuring we meet our statutory duties and apply best practice consistently.
You will work collaboratively with a second Governance Manager, sharing duties equitably and flexibly. Key responsibilities include, but are not limited to:
- Developing an in‑depth understanding of the College’s governing documents, procedures and working practices, and advising Officers and colleagues on governance matters.
- Supporting the review and continual improvement of governance processes, procedures and policies.
- Providing comprehensive business support to the Board of Trustees, Council and Audit Committee, including agenda planning, preparation of papers and briefings, coordinating presentations, scheduling the cycle of business, and producing accurate minutes.
- Leading the delivery of College elections, ensuring they reflect best practice, uphold our values and enrich the College’s democratic processes.
- Taking a major role in planning and delivering the Annual General Meeting (AGM) and Extraordinary General Meetings (EGMs), including logistics, documentation, communications, data management, and liaison with external suppliers and internal stakeholders.
- Leading on the development and ongoing maintenance of a governance cycle of business, including an annual meetings calendar that meets strategic and operational requirements.
About You
To succeed in this role, you will be committed to delivering excellent governance services that support compliance and promote best practice across the College. You will bring a proactive, solutions‑focused approach and be confident in identifying opportunities for improving governance processes and embedding positive change.
You will be highly organised, with exceptional written and verbal communication skills, strong attention to detail, and the ability to manage a varied workload. You will also be confident working with a broad range of stakeholders, including senior clinicians and national bodies.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 31 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IT & Communications Deputy Lead
Join us at The Tanera Project, a Scottish charity launching in 2026 with a mission to build resilience among public service professionals through world-class respite breaks, volunteering opportunities, and initiatives that champion rural regeneration and environmental restoration.
About the Role
We’re looking for an IT & Communications Deputy Lead to help maintain and develop our digital infrastructure across multiple sites. This is a hands-on role where you’ll support networks, cloud systems, AV, telephony, and user services, ensuring reliable and secure IT operations. The role assists with day-to-day operations, routine maintenance, installations, troubleshooting and documentation, ensuring reliable and secure IT services across all sites.
Core Responsibilities to include but not be limited to:
- Maintain and develop IT and communications infrastructure, including networks and cloud systems.
- Provide first and second-line support to staff and guests.
- Assist with installations and routine maintenance of networking, Wi-Fi, VOIP, CCTV, and AV systems.
- Help administer Microsoft 365, device management, and basic cybersecurity controls.
- Keep documentation and asset records up to date.
- Contribute to IT aspects of refurbishment and infrastructure projects.
- Promote good digital security practices.
- Deputise for the IT & Communications Lead when required.
Person Specification
- Practical experience in IT support, networking, or systems administration.
- Strong knowledge of Microsoft 365 and device management.
- Basic networking understanding (routing, switching, Wi-Fi) and eagerness to learn more.
- Hands-on approach with confidence installing equipment and hardware.
- Excellent troubleshooting and communication skills.
- Organised and detail-oriented.
Desirable Skills and Qualifications:
Experience with fibre, VOIP, CCTV, AV systems, cybersecurity principles and endpoint protection tools, experience in remote, muti-site and estate-based environments and technical certifications (CompTIA, Microsoft, Cisco) or willingness to undertake them.
Why Join Us?
You’ll play a key role in ensuring our IT systems are robust and reliable, supporting a unique and dynamic environment. We offer a competitive salary, opportunities for professional development, and the chance to work on exciting projects.
Salary and Benefits:
- £55,000 per annum
- Company Pension Scheme
- Employee healthcare scheme
- Training and Development opportunities
- Generous annual leave entitlement
- Discretionary annual bonus
- Staff Accommodation Available
- Flexible Shift Patterns may be available
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you supported the delivery of large-scale, mass-participation fundraising events and want to help shape one of the UK’s most iconic charity experiences?
Join the British Heart Foundation and help bring the legendary London to Brighton Bike Ride to life - creating unforgettable moments for thousands and raising vital funds for research to build a world where everyone has a healthier heart for longer.
About the Role
We’re looking for a Senior Events Executive to support the delivery of major fundraising events and take ownership of key components. This is a high-profile role where you’ll contribute to complex projects and help ensure exceptional supporter experiences.
You’ll contribute to our focus of continuous improvement and innovation, keeping our events compelling, supporter-led, and helping us meet our ambitious financial and engagement targets.
On event day, you’ll play a key team leader role, supporting logistics, assisting with critical elements, troubleshooting issues, and helping deliver a seamless experience for thousands of participants.
Key Responsibilities
- Support the delivery of large-scale, mass-participation events, taking ownership of critical areas, including supporter communications and the co-ordination of key stakeholder teams.
- Collaborate across teams to plan and execute event activities.
- Deliver creative stewardship journeys that maximise supporter satisfaction and ROI.
- Lead team members and volunteers on event day.
- Help monitor key metrics and maintain accurate CRM data.
- Potentially line manage a Product Executive, supporting their development and success.
About You
You’re an experienced events professional with a proven track record in supporting the delivery of large-scale fundraising and mass-participation projects involving complex logistics. You thrive under pressure and will be confident taking responsibility for key areas on event day.
You’ll bring:
- Proven experience supporting the management of large-scale income-generating events from concept through to live delivery.
- Strong project management skills to assist with planning, execution, and evaluation of high-profile events.
- Commercial awareness with a results-focused mindset.
- Excellent communication and stakeholder engagement skills.
- Solid understanding of marketing and fundraising principles, including supporter journeys and multi-channel engagement.
- Familiarity with content management systems and customer databases.
- Strong organisational and analytical skills, with knowledge of budget management.
- Understanding of line management principles and ability to contribute to team development.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office.This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
There will be a requirement for flexible out of hours working to support occasional evening and weekend activity. This includes requirement to attend the London to Brighton event weekend. You will be compensated for this with time off in lieu.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Location: Office-based (currently Bethnal Green, likely to be Euston from Sept 2026) with some home working.
Salary/job band: £56,463 (for 36 hrs) or PTE
Team: Fundraising & Communications
Contract type: Permanent
Hours: 28-36 hrs per week
Reports to: Director
Line manages: Fundraising co-managers, communications manager
Purpose of role
To plan and oversee QSA’s income generation and communications work. To strategically support the success of QSA as part of the leadership team.
Role overview
This is a linchpin role for QSA. We are looking for a hard-working, experienced and creative fundraiser. Our head of fundraising & communications oversees all of our income generation portfolio, including charitable trusts, public bodies, individual giving, and fundraising events.
Above all, we are looking for a candidate who believes in QSA’s mission and values, who can convey this passion through our fundraising and communications.
We recognise that the current fundraising climate is challenging. As a charity, we have a sizable and engaged network of supporters and an excellent reputation for delivering innovative services.
The head of fundraising & communications is also responsible for overseeing QSA’s communications output, ensuring we build great relationships and successfully share our impact, stories and expertise across a variety of channels.
This is an exciting opportunity to build up a broad experience base in communications. Our approach to this work is centred in an ethical storytelling mindset. Our work has a national profile and we’re keen to maintain our reputation and our media presence.
Our head of fundraising & communications will also join the leadership team, working closely with the head of finance, the head of services and the director. This is a tight knit group with the purpose of supporting the longer term and strategic work of QSA.
You will be welcomed into a wider team at QSA that is enthusiastic, expert, and highly committed to social justice. We are proud of our ability to collaborate successfully and to celebrate one another’s success.
About Quaker Social Action (QSA)
Quaker Social Action’s mission is twofold. We enable people on low incomes to seek solutions to the issues affecting their lives. We listen and respond to the needs of communities and run practical, sustainable and collaborative projects.
Secondly, we share our learning where we see the potential to bring benefit to communities outside of our own – by running professional training, and by speaking truth to power to seek structural change.
Our services include crisis support for those unable to afford funerals; practical support for people experiencing homelessness, such as a mobile library and a community kitchen space; and free mindfulness and wellbeing programmes.
QSA has a rich 150-year history with roots in the Quaker movement. Our work is still guided by Quaker values like Truth and Justice, and we are proud of our place within the Quaker community. At the same time, there is nothing religious about our work: our services, jobs and volunteering roles are open to all.
“The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.”
- Down to Earth funeral costs helpline caller
Duties & responsibilities
Income generation
- To design and develop a fundraising strategy for QSA, incorporating a wide range of approaches, including statutory sources, charitable trusts, individual donations, legacies, earned income from training, and event fundraising.
- To set clear targets based on previous trends, and realistic aspirations for growth.
- To ensure all fundraising activity sits within the required legislative framework and complies with best practice, especially regarding donor consent.
- To ensure accurate financial information is presented within fundraising materials.
- To ensure that QSA fundraising applications are supported by up-to-date evidence of need, gained from relevant research and policy developments.
- To ensure that QSA fundraising applications are supported by up-to-date evidence of impact, gained from internal monitoring systems.
- To identify and lead major funding applications.
- To build strong and warm relationships with funders and donors of QSA.
- To ensure QSA is compliant with all grants and contracts and provides accurate and timely monitoring reports back to funders.
- To ensure that project teams are aware of funders supporting their work and are clear what targets or commitments are in place with these funders, including reporting requirements.
Communications, marketing, media, brand, digital
- To design and develop a communications and marketing strategy for QSA, incorporating a wide range of approaches across a number of appropriate channels and platforms.
- To understand best practice in charity communications and marketing and use this to promote the work of QSA.
- To manage QSA’s approach to reputational risk through our communications output.
- To oversee the development of the content, structure and key messages of QSA’s online communications channels; specifically our website, email marketing and varied social media platforms.
- To oversee the digital marketing development of QSA, ensuring we have clear systems and protocols to analyse, track, measure and review our output.
- To understand the benefit of and risks of using AI in our fundraising and comms output and to be part of the strategic leadership around emerging best practice.
- To oversee diverse and evolving ways to communicate, using podcasts, videos, data, photos as well as high quality copy.
- To oversee media relations and protocols for media engagement for QSA.
- To develop proactive and strategic communications responses very quickly or under pressure to manage situations of risk or opportunity for QSA.
- To oversee and develop the QSA brand, ensuring it communicates our core purpose and is consistent with our values.
- To oversee our duty of care to our participants who share their stories, ensuring we approach this with due care, sensitivity and respect for their autonomy, and that we have sufficient safeguards in place to be attentive to their wellbeing.
Leadership
- To work collaboratively with the leadership team to support the strategic development of QSA. To provide materials that support QSA’s trustees to undertake their governance tasks.
- To work alongside the head of finance to provide accurate and timely quarterly reports for the trustees’ finance & fundraising committee.
- With the head of finance, to be responsible for regular reconciliation of finance and fundraising records and for annual audit processes.
- To work alongside leadership colleagues in all operational matters. To offer ideas for service development, to identify resource needs, and to share strategies to support team wellbeing.
Organisational requirements
- To work within, and actively promote, the policies and procedures of QSA.
- Any other duties as appropriate to the role, as agreed by the QSA director.
“I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.”
- Visitor to Turn a Corner mobile library for people experiencing homelessness.
Person specification
Experience
- Significant experience of charity fundraising from a wide range of sources, especially charitable trusts and individual donors.
- Experience of communications activities/digital development is highly desirable.
Skills
- Ability to write creative and engaging copy for a range of different audiences.
- Ability to build excellent collaborative working relationships with a wide range of people; including within the close-knit QSA team, external partners, funders and QSA supporters.
Knowledge
- Knowledge of differing funding streams suitable for an anti-poverty charity – i.e. trusts, statutory sources, corporate support, individuals, legacies.
- Knowledge of a range of communications channels and platforms and of the best ways for a charity to utilise these.
- Knowledge of technology, including AI, as a way of furthering reach and impact.
Personal Qualities
- Exceptional ability to prioritise workload and accurately deliver work to deadline.
- Demonstrates inner resilience, and ambition to deliver work of the highest standard.
- Ability to be flexible and have a ‘hands-on’ attitude when required.
- Commitment to and understanding of the role of equity, diversity and inclusion, in the workplace and in service provision.
- A willingness to work within a Quaker ethos, as clarified by the mission of QSA.
Main terms and conditions of employment
- QSA uses the local government pay scales for salaries. Your salary will be on NJC scale point 41-44, which starts at £56,463 (including London weighting) for a full-time/36 hours post. All appointments are made at bottom of scale.
- This is a permanent position.
- This post can be offered as a role to be worked between four and five days per week, so 28 hours to 36 hours per week. We pride ourselves on our flexible working practices.
- Leave entitlement for a full-time post is 25 days per year, plus 8 bank holidays, with the leave year running from January to December. This increases by 2 days after 3 years of service and a further 3 days after 5 years of service. QSA closes between Christmas and New Year and days falling within this period are not taken from your leave entitlement.
- QSA pays an additional 6% of salary into the QSA group personal pension, with a 2% staff contributory element.
- We have probationary periods of six months and the period of notice is 1 week during the probationary period and 8 weeks on its completion.
- QSA has a union recognition agreement with Unite although staff are welcome to join any trade union or none.
- This is a hybrid role. We see the benefits of being in the office with colleagues on a regular basis, and consider 2-3 days per week in person to be ideal for this role.
- The successful candidate will be required to obtain a basic DBS check. The Rehabilitation of Offenders Act applies.
“It was what I was looking for. The way they deliver the sessions makes it feel inclusive and non-judgemental. Participating online, the energy felt tranquil.”
- Audrey, online attendee of our This Way Up mindfulness and coaching course
Being a diverse and inclusive organisation is very important to us. We’re particularly focused on three elements of this: lived experience of poverty; race & heritage; and disability. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences.
We hope that you find this job pack and our recruitment process clear and welcoming. Please let us know if this is not the case. We want to do recruitment well and feedback really helps.
Thank you for your interest in this role.
Senior Corporate Partnerships Manager – NationwideContract: Permanent
Salary: £42,539 - £51,578 (Manchester) £46,792 - £55,832 (London)
Location: Nationwide (Hybrid) Manchester or London
Closing Date: 19TH Jan 2026
Interviews: 22nd Jan onwards -
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Corporate Partnerships Manager to join our Corporate Partnerships team.
About us
Centrepoint supports vulnerable young people by providing safe accommodation, health support, life skills and pathways into education, training and employment. Our ambition is to end youth homelessness by 2037.
Working alongside our partners, we support over 16,000 young people each year.
About the role
This is a senior, high-impact role responsible for managing and growing Centrepoints largest corporate partner- Nationwide. that delivers long-term, sustainable income and meaningful social impact.
You will lead the direct relationship with Nationwide and managing the internal governance structure supporting the partnership.
You will work closely with colleagues across the whole organisation to deliver on all aspects of the partnership to deliver mutual value for both Centrepoint and our corporate partner.
This role also includes leadership responsibility, providing direction, support and development to two line reportswithin the function.
Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g. two days one week and three days the next). This will be adjusted accordingly for colleagues on different contracts.
What you’ll be doing
- Managing Centrepoints largest strategic corporate partnership, ensuring excellent stewardship, delivery and renewal
- Identifying opportunities within the partnership that that align with Centrepoint’s strategic priorities
- Developing compelling partnership propositions that go beyond fundraising to include all areas across the organisation
- Leading and motivating a small team, providing clear direction, coaching and development
- Working closely with senior internal stakeholders to lead the governance elements of the partnership
- Representing Centrepoint confidently with senior corporate decision-makers
- Monitoring partnership performance against income and impact targets
About you
You’ll bring:
- Proven experience of managing and growing corporate partnerships, ideally within the charity sector
- A strong track record of managing high-value partnerships and complex stakeholder relationships
- Excellent relationship-building and influencing skills, with the ability to engage senior business leaders
- Leadership experience, with the ability to motivate and support others
- A collaborative, strategic and commercially minded approach
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a wide range of benefits including:
- 25 days annual leave rising to 27 days
- Healthcare cash plan
- Private medical insurance
- Income protection
- Employer pension contributions of 5%
- Cycle to Work scheme
- Interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness and are equally committed to fairness and inclusion within our organisation. We welcome applications from all backgrounds, including people with lived experience of homelessness.
Don’t miss this opportunity to join Centrepoint as our Senior Corporate Partnerships Manager — click Apply now.
The client requests no contact from agencies or media sales.
The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers.
The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home’ which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 – bedroom house for men in South London.
This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate.
They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team.
The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees.
The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK’s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS’ values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed.
Role Specific Responsibilities
Accommodation:
• Preparing needs assessments and inducting guests and residents.
• Facilitating matching meetings and providing ongoing support during placements including review meetings.
• Coordinating food grants for accommodated refugee friends.
• Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents.
• Support with coordinating the move-on process from hosting and housing as appropriate.
• Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings.
• Support the facilitating of monthly house meetings and activities.
• Proactively identify and respond to risks and health and safety issues, escalating as appropriate.
• Promptly flagging any housing maintenance issues
• Take part in the on-call rota.
• Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided.
General Advice and Casework Support:
• Identify, register, and assess needs of individuals seeking support
• Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support.
• Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support.
• Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate.
• Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures.
• Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners.
• Non-legal form filling.
General:
• Safeguarding concerns are identified, managed and/or escalated as appropriate
• Participate in monthly casework meetings
• Continuously maintain clear and accurate records in accordance with data protection legislation
• Identify and raise common trends and issues affecting our work
• Provide regular reports including for funding as required
• Attend internal and external meetings as agreed
• Keep abreast of relevant developments in asylum/immigration law and procedures
• Actively support colleagues, volunteers and collaborate across teams
• Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK’s advocacy and communications work
• Assist line manager and colleagues with service improvement and development
• Undertake other duties and responsibilities as needed
• Comply with all JRS policies and procedures
Personal growth and development:
• Engage with opportunities for training and development and reflect regularly on practice, including:
o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve.
o Attend non-managerial supervision and psychological support to support selfcare.
o Workshops and trainings relating to JRS’ mission and ethos
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Overview
This is a fantastic opportunity for a highly organised individual to assist the Membership Services Senior Manager.
Supporting the day-to-day operations of our membership function, the successful candidate will be pro-active and highly organised. This role is vital in ensuring a positive experience for current and prospective members, maintaining accurate records, supporting recruitment and retention activities, and contributing to our communications and engagement efforts.
Scope and Accountability:
Membership Administration
- Maintain and update member records in the CRM system, ensuring accuracy and data integrity.
- Process new membership applications, renewals, and resignations.
- Raise invoices for membership fees in accordance with finance procedures.
- Track and chase outstanding invoices in a timely and professional manner.
Member Engagement & Communications
- Draft and schedule e-blasts.
- Reach out to members to gather content, case studies, testimonials, and updates to feature across newsletters, campaigns, and advocacy work.
- Support the coordination of member surveys, feedback initiatives, and engagement campaigns.
- Respond to membership enquiries via email, in a timely manner.
- Assist with member onboarding and relationship management.
Prospect Research & Recruitment Support
- Research prospective members, and opportunities to support membership growth.
- Assist in the development of recruitment materials and outreach campaigns.
Events & Campaign Support
- Assist with organising member events, webinars, and briefings.
- Support event administration including registrations and attendee communications.
- Assist with our Young Systems Leaders awards programme – communications for the award and supporting online workshops.
Other Administrative Support
- Maintain internal filing systems and documentation related to membership activities.
- Support cross-departmental projects where membership data or insight is required.
- Contribute to improving membership processes and identifying opportunities for efficiency.
- Provide general administrative assistance to the Senior Membership Manager and wider team.
General
- To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.
- To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.
Skills & experience
- Strong administrative experience, ideally within a membership body, charity, association, or customer-focused environment.
- Proficient in the use CRM systems and confident handling data.
- Excellent written and verbal communication skills.
- Strong attention to detail and highly organised.
- Ability to handle multiple tasks and meet deadlines.
- Experience using email marketing tools.
- The ability to operate autonomously.
- Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.
- A collaborative approach.
- Commitment to the values and behaviours of IAPB.
Other Information
- Benefits include 30 days annual leave (plus statutory bank holidays)
- Pension scheme – 10% Employer contribution, no minimum employee contribution
- Group life assurance
- Hybrid working - this role will require 1 day a week (Tuesday) in our London office, the rest of the time will be home based.
- Flexible working
- Employee Assistance Provider
- Various family friendly policies
- We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.
There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone.
IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world.
We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.
To apply:
Please apply via CharityJob. Closing date 18th January 2026.
Due to the volume of applications received, we are unable to respond to everyone. If you have not heard from us within 28 days of the closing date, please assume your application has been unsuccessful.
IAPB is the premier eye health body which brings together a unique network of members and membership bodies from across the world.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As our Senior Operations Officer you will develop and provide an excellent operational and administrative support function across the charity, with primary responsibility for Executive Assistant duties and supporting key charity projects. AI interest and curiosity highly desirable to support our innovation journey.
Who are we and what do we do? We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.
Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution.
We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years.
We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades.
By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight. So, we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis.
Scope of the role
· EA support to Chief Executive and Leadership Team, Chair, Board of Trustees and Committees (55%)
· Administrative and project support to the Director of Finance & Operations and HR Consultant covering Finance, IT, HR, Volunteer Management and Operations (35%)
· Administrative support to wider charity teams (10%)
Key areas of responsibility:
Executive Assistant Support to CEO and Leadership Team
· Provide comprehensive PA support to the Chief Executive, including proactive diary management, anticipating needs, and coordinating complex schedules
· Prepare for team meetings and other key meetings, including agenda compilation, document preparation, and follow-up actions
· Support the preparation of high-quality presentations and key documents for internal and external stakeholders
· Organise and coordinate team events, including summer and Christmas parties, team lunches, and ad hoc meals and events
· Provide responsive tech support and troubleshooting to the CEO and Leadership Team, helping them make effective use of available tools
Support to the Director of Finance & Operations and HR Consultant
· Finance and IT – Provide administrative and project support across finance processes; troubleshoot and resolve technical issues in collaboration with the Director of Finance & Operations
· HR – Collaborate with the HR Consultant across the employee lifecycle, including recruitment administration, new staff induction and onboarding, leaver processes, and learning & development initiatives
· Volunteer management – Support the recruitment and ongoing engagement of volunteers, ensuring positive volunteer experiences
· Operations & innovation – Lead the continuous review, improvement and maintenance of internal processes, policies and procedures. Identify and explore opportunities to implement AI tools and automation to enhance operational efficiency
· Reporting – Assist the Director of Finance in preparing comprehensive quarterly performance reports
· Supplier relations – Maintain and develop excellent supplier relationships through regular meetings and communications, continually looking for ways to work more effectively together
Board of Trustees support
· Schedule and coordinate Board and Committee meetings, ensuring all logistics are managed smoothly
· Provide wider governance support, acting as a key liaison point for the Chair, Board of Trustees and Committee members
Support to wider Charity Team
· Act as the first point of contact for the charity, managing the Info@ inbox, responding to phone enquiries, and supporting the postal process with professionalism and warmth
· Support the Fundraising Team with accurate and timely data entry
· Respond to general enquiries to the charity, either directly or by coordinating with relevant team members
· Provide flexible ad hoc administrative support across teams as needed
· Schedule virtual and in-person meetings efficiently, including booking appropriate venues
Person specification
At Ovarian Cancer Action, we value confidence, positivity, resilience and passion. We recognise that attitude, approach to work, and how you engage with fellow team members are just as important as your technical skills and abilities.
Essential experience
· Demonstrable experience working in a role requiring high-level administrative, organisational and interpersonal skills in a professional environment
· Experience delivering excellent, detail-oriented cross-functional administrative support
· Strong track record of providing internal and external customer care and building productive relationships
· Experience communicating to a high standard, particularly via phone and email, with a variety of stakeholders at all levels
· Experience developing, embedding and following processes to deliver excellent administrative and project support
· Experience working with confidential and sensitive information, demonstrating discretion and sound judgment
· Proficiency in Outlook and Microsoft Applications, including Word, Excel and PowerPoint (experience with Microsoft Teams and SharePoint is desirable)
Our benefits and flexible working
· Flexible working: At Ovarian Cancer Action we strive to be a place where the best people do their best work. To support you in doing just that we take a pro-active approach to the conversations we have with staff and candidates around working patterns. We are therefore open to considering a variety of flexible working options, welcoming these discussions right from the application stage through to the different stages of life and career, supporting the changing needs of your work-life balance.
· Annual leave: We offer much more than the statutory amount of annual leave. In addition to 25 days annual leave and eight days of public holidays per year, three days are also given to be taken between Christmas and New year, so that in total you can receive up to 36 days paid leave.
· Employer and employee contributory pension: We offer a generous pension scheme above the statutory minimum requirement.
· Healthcare plan: To support your health and wellbeing, we have partnered with Simplyhealth to offer cash back on a range of healthcare services, as well as access to a 24-hour free GP phone line and counselling service.
· Gym discounts: As part of the Ovarian Cancer Action’s healthcare plan you will be able to claim discount on gym membership at participating gyms.
· Eye test and financial support with glasses if needed when using a VDU at work.
· Maternity and paternity pay: The early days of raising a family are so important; you need time to adjust to the physical, emotional and practical changes. To support this, we offer additional enhanced maternity and paternity pay for eligible employees.
· Training and development opportunities: We want everyone at Ovarian Cancer Action to have a growth mindset, always striving to improve and not worried about failure. We are therefore always looking for ways to support and encourage you to grow as the charity grows and will work on an individualised learning and development plan for you each year.
· Employee Assistance Programme: Your well-being is important to us and to help support this our employees and their direct family have access to a 24-hour confidential and free Employee Assistance Programme phone line to support personal and work-related issues.
· Social events for the team: We believe work should be fun and to have the opportunity to enjoy the great team we work with. To give you a flavour of this, please ask how our guided tour around the East End of London went, highlighting how women were involved in the area's vibrant history.
Our commitment to equality, diversity, and inclusion
We are committed to actively promoting equality, diversity and inclusivity and welcome enquiries and applications from underrepresented groups, including minoritised communities and applicants with disabilities.At Ovarian Cancer Action, we firmly believe that embracing diversity, promoting equality, and fostering inclusivity are not just buzzwords but essential values that drive our success. We understand that a diverse workforce brings together unique perspectives, experiences, and talents, which ultimately fuels innovation and enhances our ability to better serve the communities we serve and work with.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the role description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
If this sounds like the role for you, we’d love for you to apply with the following:
• Tell us why you think this role is for you and what makes you stand out. Naturally, we’d love to hear about your experience, your highlights, what you’ve learnt in your career, what you want and need to learn. (Ideally no more than a page).
• Your latest CV.
We welcome the thoughtful use of AI tools, but your application should reflect your own experience, voice and judgement. Over-reliance on AI will be considered at shortlisting
Please note we will be assessing applications as soon as they come in, so please apply early.
We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This isn’t just a job. It’s a chance to change lives.
At YMCA, we don’t do box-ticking support. We show up, build trust and walk alongside young people who deserve better chances than life has handed them.
In Autumn 2024, we launched a new supported housing project for young people leaving care in Northampton. These young people have experienced instability, trauma, and loss and they need skilled, consistent adults who believe in them and won’t give up when things get tough. That’s where you come in.
The role: Supported Housing Coach
You’ll work directly with young people with complex emotional and practical needs, providing more than just housing. You’ll help them build confidence, stability and a future they can believe in.
This is frontline, relationship-based work. You’ll be a trusted adult, advocate and coach, helping young people access opportunities at YMCA and beyond, while developing skills around independent living, education, employment, and wellbeing.
You’ll deliver support that is:
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Person-centred and asset-based
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Trauma-informed
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Grounded in a Psychologically Informed Environment (PIE)
This is about empowerment, consistency, and doing the work properly.
About you
You’ll thrive in this role if you:
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Have experience supporting young people with complex emotional and behavioural needs
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Can deliver planned, purposeful, targeted interventions
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Build strong, professional relationships
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Have safeguarding experience
What we’re looking for:
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Background in supported housing, care leavers, or trauma-informed services
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At least 2 years’ experience in care or youth work / with vulnerable adults with complex needs
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Confidence working on a rota basis, including evenings and weekends
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Right to work in the UK
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Strong spoken and written English
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Safeguarding knowledge
Ready to make your work matter?
If you want a role where your skills genuinely change lives and you’re not afraid of complexity, we’d love to hear from you.
Apply now and be part of something that actually makes a difference
We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Senior Officer
Location
£37,142 per annum (pro rata for part time)
Ref: 106REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid working, with home based in Southwest region and expectation of two days a fortnight in Bristol Hub
Contract: Permanent
ABOUT THE ROLE
Team: Philanthropy and Partnerships Team
This is an exciting time to join the Walk Wheel Cycle Trust. Following our recent rebrand and the launch of our new five-year strategy, we are focussed on engaging supporters in the new brand and exploring new strategic partnerships which will help us to deliver our mission and have more impact than ever before.
As Corporate Partnerships Senior Officer, you will bring creativity, resilience, and strong organisational skills to the team. You will have a genuine passion for our cause and take a collaborative and detail-oriented approach to support the growth of our Corporate Partnerships programme.
You will have a track record of securing new corporate partnerships or sponsorships, generating income and managing a diverse pipeline of opportunities.
You will work to deliver excellent, bespoke stewardship to nurture meaningful relationships with valued partners and open doors to new opportunities, generating vital income that supports the charity’s mission.
You will work with colleagues across the Philanthropy and Partnerships team, Comms and Supporter Engagement sharing ideas, insights to develop impact-drive propositions and pitches using a story focussed approach to secure new support from corporate partners.
Alongside this, you will keep a thoughtful eye on progress, monitoring and reporting on partnership performance, maintaining accurate records, and ensuring everything we do reflects the highest standards of fundraising practice.
What You’ll Be Doing
- Support the delivery of the corporate partnerships programme, working with the corporate partnerships team to help secure high-value, strategic corporate partnerships with companies from a range of sectors.
- Help to generate significant income for the charity, increase awareness of our new brand and identify creative opportunities to engage new audiences in Walk Wheel Cycle Trust.
- Deliver excellent, tailored stewardship to retain and grow our existing partners support, in turn supporting the wider work of the Philanthropy and Partnerships team.
Key Responsibilities
- Identify and secure new high-value partnerships which generate significant income, engage new audiences and increase awareness of Walk Wheel Cycle Trust’s new brand.
- Deliver excellent partner stewardship and build strong relationships with partners helping to develop a pipeline of high-value, multi-year, strategic partnerships which support the charity’s strategic objectives.
- Working collaboratively with key teams across Impact, Comms and Fundraising, develop compelling pitches and propositions which demonstrate the impact of the charity and secure partners’ support.
- Manage a pipeline of new and existing partnership opportunities and track progress using the charity’s CRM to ensure excellent record keeping and administration.
- Manage relationships with key internal stakeholders from the wider fundraising team, senior leadership, volunteering, communications and business development teams to gain their support and identify new partnership opportunities across the charity.
- Contribute to financial targets and reporting to inform the annual forecasting and budgeting process.
This role is ideal for someone who enjoys building meaningful relationships, finding innovative ways to inspire giving, and taking a creative approach to new partnership opportunities and problem solving. You’ll thrive in this role if you enjoy managing your own workload, thrive in a varied and fast paced environment and are looking to develop your fundraising experience, and be part of an inspiring, kind, and hugely supportive team.
ABOUT YOU
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement. If you feel you’d be a good fit, we encourage you to apply.
- Proven ability to secure corporate partnerships through both warm introductions and new, proactive approaches.
- Skilled in writing compelling pitches and propositions, using a storytelling approach and presenting them with confidence to corporate organisations to inspire new collaborations.
- Experienced in stewarding and sustaining strong partner relationships, thoughtfully growing and managing a diverse portfolio of corporate partners with care and consistency.
- Comfortable working independently and with initiative, achieving fundraising goals while maintaining balance, clarity, and accountability.
WHAT WE OFFER
We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.
Wellbeing Support
- 28 days’ leave per annum plus bank holidays for full-time employees
- Option to buy an extra week of annual leave (pro-rata for part-time employees)
- Paid volunteer days to support causes you care about
- Free, confidential support service available 24/7
- Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme
Financial Benefits
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in Service benefit – 3 x annual Salary
Family Friendly Policies
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Application deadline: 23:59, 18 January 2025.
- Interviews will be held via Microsoft Teams during the week of 26 January 2025
- To apply, please complete our online application form.
- We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
- Adjustments are available throughout the application process.
We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
Adjustments are available throughout the application process.
Our Values
- We are always learning
- Championing equity
- Taking ownership
- Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle



The Vacancy
Job Title: Fundraising Data Insight Officer
Location: London/Hybrid
Salary: £37,520.19
Weekly Hours: 35
Reference: YMC1166420
YMCA is the oldest and largest youth charity in the world. Established in 1844, our movement now supports more than 58 million people across 119 countries – empowering young people to belong, contribute and thrive. In England & Wales, YMCA is made up of 83 independent local organisations supported by YMCA England & Wales, our national body which helps develop national programmes and represents our work with government and key stakeholders.
We are now looking for a Fundraising Data Insights Officer (FDIO) to join our Data Insights & Supporter Experience team. This is a fantastic opportunity for someone who loves turning data into insight and wants their work to make a meaningful difference for young people and communities across the country.
About the role
The FDIO will take the lead in developing the reports, dashboards and insight that directly support fundraising growth. Working closely with colleagues across the fundraising team, you’ll build accessible visualisations, monitor performance against key metrics, and support predictive analytics projects such as donor retention modelling and lifetime value forecasting.
You’ll also work hand-in-hand with our Database Manager to improve data quality, support data imports and ensure we are capturing information effectively across the organisation. An important part of the role will be helping non-technical colleagues understand and interpret data so they can make confident, insight-driven decisions.
About you
We’re looking for someone who has hands-on experience with CRM systems (ideally Raiser’s Edge or similar), strong reporting and visualisation skills, and the ability to work confidently with data importing and management processes. You’ll be analytical, curious, and a natural problem-solver with strong Excel skills and the ability to present data clearly to different audiences.
Experience of predictive analytics or advanced segmentation would be an advantage, but most importantly you’ll be someone who enjoys improving systems and has a proactive approach to data.
You will share our commitment to equality, diversity and inclusion, and be supportive of the YMCA’s ethos and values.
If you’re excited by the idea of using data to help transform young lives, we’d love to hear from you.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


The client requests no contact from agencies or media sales.
Salesforce CRM Manager
Location: London (Hybrid - 2 days per week in the office)
Hours: 35 hours per week (full-time)
Contract: 12-month fixed term, with possibility of extension
Salary: £47,177
Closing Date: 23 January 2026
Interview Dates: First interviews w/c 2 February; second interviews following week
Charity People is delighted to be partnering with Florence Nightingale Foundation to recruit their next Salesforce CRM Manager. This is an exciting opportunity to lead a major digital transformation, building on work already done, for one of the UK's most respected healthcare charities. Florence Nightingale Foundation empowers nurses and midwives with leadership skills that transform patient care, promote health and save lives across the world. Your work will underpin this mission by creating a streamlined, modern CRM system that saves time, improves efficiency, and amplifies impact.
About the Charity
Florence Nightingale Foundation is a dynamic, forward-thinking organisation dedicated to improving nursing and midwifery leadership and patient outcomes. With a collaborative culture and strong appetite for innovation, the Foundation is investing in digital transformation to ensure its systems match its ambition. You'll join a passionate team committed to learning, growth, and making a tangible difference.
Why This Role is Unique
Shape the future: Redesign and optimise a complex Salesforce system fit for the future.
Hands-on technical challenge: Configure, automate, and innovate. This is a role for someone who loves solving problems.
Collaborative culture: Work with motivated teams and experienced Salesforce consultants.
Professional growth: Access LinkedIn Learning, L&D budget, and dedicated development time.
Impact that matters: Every improvement you make helps to enable nurses and midwives to meet the changing needs of patient health and care both in the UK and globally.
Key Responsibilities
Own and optimise the Salesforce system (Sales Cloud).
Collaborate with external consultants and internal teams to deliver an ambitious programme of transformation projects.
Lead on configuration, workflows, validation rules, and automation.
Ensure data integrity and GDPR compliance.
Translate technical requirements into clear, actionable plans for non-technical stakeholders.
Support users to embed Salesforce into their everyday practice.
Deliver training and onboarding for new starters; create training materials.
Manage external Salesforce agency and supplier relationships.
Oversee system integrations with third-party tools (Zapier, Stripe, WP Forms).
Document processes and maintain system health.
Proactively drive continuous improvement
Candidate Profile
Essential
Salesforce Administrator certification
At least 3 years' experience as a Salesforce Administrator with strong hands-on configuration skills.
Proven experience using Sales Cloud (workflows, flows, validation rules, profiles and permissions).
Strong project management experience.
Robust understanding of GDPR.
Experience training non-technical staff.
Excellent interpersonal skills and ability to translate technical concepts clearly.
Ability to inspire and motivate others to use Salesforce effectively.
Desirable
Additional Salesforce certifications
Change management experience in a small organisation.
Experience managing supplier relationships and contracts.
Experience documenting processes.
Advanced Excel skills.
Benefits
Generous annual leave: 27 days + bank holidays + birthday day off
Pension contributions: 7.5%-10%.
Death in Service policy (4x annual salary).
Employee perks and wellbeing support.
LinkedIn Learning subscription.
Half-day per month for personal development.
Flexible hybrid working.
Occupational and emotional wellbeing support.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
- Do you love working collaboratively in a busy vibrant environment?
- Could you contribute to the development of current and new activity to benefit older people?
Manage our Community Support Team at Age UK Sutton
The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.
The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.
The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported.
We are looking for a supportive and engaged Manager who:
- Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
- Can work on their own initiative, monitoring and meeting targets and problem solving
- Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
- Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Our Mission is to make Sutton a more Age Friendly place.
The client requests no contact from agencies or media sales.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
You will be responsible for offering infant feeding support for parents within Hackney borough community, within Family Hub settings, on the phone as well as in Homerton Hospital.
Some of the key responsibilities of the role include:
- Providing breastfeeding support to families within Family Hubs settings within Hackney, on the phone and on the wards at Homerton hospital.
- Support in delivering inductions for volunteer peer supporters.
- To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.?
- To attend regular supervision/support sessions.
- Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support is accessible and inclusive.
- Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
About you
You will:
- You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
- Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders.
- It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.
- The role is 21 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This role is mainly based at family hubs setting across Hackney borough as well as in Homerton Hospital.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
How to apply
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.
If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Please visit our website to apply.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



The client requests no contact from agencies or media sales.


