Supporter services officer jobs

Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.

Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.

We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.

Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.

We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.

If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on our website.

Role description:

The Senior Philanthropy Officer will play a key role in delivering ambitious income growth by securing philanthropic support from individuals, trusts and foundations, and corporate partners.

Managing a mixed portfolio of high-value prospects capable of making five-figure and above gifts and above, the postholder will cultivate, develop and steward long-term relationships as well as identify and secure new opportunities.

We are looking for a self-motivated and proactive Senior Philanthropy Officer who thrives on building strong, long-lasting relationships. You will be an excellent relationship builder, someone who is curious and able to identify opportunities to strengthen relationships, and who demonstrates resilience when working towards ambitious fundraising goals. You will convey a genuine passion for Southampton Hospitals Charity and feel confident sharing our vision and impact with others.

Main Responsibilities:

• Manage, grow and steward a mixed portfolio of individual major donors, trusts and foundations, and corporate partners capable of making five-figure gifts and above
• Identify and cultivate new high-value prospects, developing tailored engagement and solicitation strategies aligned to charity priorities
• Build strong, trusted relationships with donors, clinicians and senior hospital stakeholders to develop compelling philanthropic asks and stewardship reports
• Grow philanthropy pipeline, focusing on increasing multi-year support and improving the quality, volume and success rate of applications
• Support the Director of Income Generation and Marketing with the delivery of donor stewardship and cultivation events
• Work closely with colleagues across hospital engagement, community fundraising, legacy and in-memory giving and grants to ensure joined-up planning and delivery
• Maintain accurate records of donor engagement, pipeline activity and income forecasting using the CRM system
• Monitor trends in philanthropy, trusts and major giving, adapting approaches in response to changes in the external funding environment
• Act as a professional ambassador for Southampton Hospitals Charity, representing the organisation with credibility

Person Specification:

Knowledge and Experience

• Proven experience of securing philanthropic income at the five-figure level or above
• Experience working within a charity, NHS charity or not-for-profit organisation
• Demonstrable success in managing and developing relationships with major donors and/or trusts and foundations and/or corporate partners
• Experience of producing high-quality funding proposals, cases for support and impact reports
• Track record of managing fundraising portfolios and delivering income against targets

Skills

• Excellent written and verbal communication skills, with the ability to communicate information clearly and compellingly
• Strong relationship-building skills, with confidence engaging clinicians, senior stakeholders and donors
• Outstanding organisational and time-management skills, with the ability to manage competing priorities
• High attention to detail and strong project management capability
• Confident use of CRM systems and fundraising databases

Personal Qualities

• Self-motivated, proactive and able to work effectively on own initiative
• Collaborative and relationship-led, with a strong team ethos
• Professional, reliable and highly organised
• Resilient and adaptable
• Passionate about improving patient outcomes and supporting NHS staff

About The Role

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma. Allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

As a safeguarding officer, you'll be a vital part of the safeguarding team at Place2Be. Providing safeguarding training to all Place2Be staff and volunteers, across our regional and head office teams. While also providing advice, support, and guidance to Place2Be school-based staff around matters relating to child protection and safeguarding cases.

You'll have experience providing safeguarding and child protection advice and support to professionals working with children, young people and families with thorough knowledge of current legislation, guidance and thresholds on child protection. You'll have experience of delivering training and/or seminars to multi-agency groups.

You're able to occasionally work non - standard hours and to travel throughout the UK to provide training to our services and teams.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 12/03/2026

Interview date: 25/03/2026 at Place2Be London Office 

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The Social Media & Marketing Officer leads Emerging Futures’ social media presence and external-facing marketing activities, bringing our stories, values and mission to life across LinkedIn, Facebook, Instagram and YouTube.

Working closely with the Communications team, our regional services, and the company’s Recovery Voice Network, you will create compelling, sensitive, and engaging digital content that reflects the lived experiences of people in recovery and the strengths of our services.

This role is hands-on and creative: capturing video content in services nationwide, producing high-quality Reels and short-form video, coordinating external freelancers, planning content calendars, and ensuring our online communities feel respected, supported and inspired.

We are open to making the role work for the right candidate, so while Monday-Friday, 9am-5pm is fine by us, we are also open to flexible working patterns and compressed hours to accommodate those with additional needs. We encourage anyone with great experience to apply.

At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.

You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.

You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.

You will have:

• Experience of working successfully with corporate funders
• Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
• Experience in accurate, timely data recording and CRM
• Excellent communication skills with good written and verbal communication.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We’re looking for a Corporate Partnerships and Fundraising Lead to join #TeamGMYN to attract and manage new income generating partnerships to support our work with young people.

GMYN’s ambition is to develop our growing community of support from influential individuals and companies, who can play a critical role in generating regular sources of income and in-kind support.

This is a vital role within GMYN. Fundraising enables us to deliver our services and projects to reach the young people who need us the most. You would be joining a passionate and highly skilled team, all wanting to make a difference to young people's lives.

You’d be joining us at a landmark moment. As we look toward our 20th anniversary in early 2027, we are seeking a creative, passionate professional to help us make the most of this milestone. If you are looking for a role where you can develop fresh ideas, influence our long-term strategy, and work within a dedicated team bringing fun to young people’s lives, we’d love to hear from you.

About us...

At Greater Manchester Youth Network (GMYN) our vision is #YoungPeopleCan and our mission is that every young person, whatever their background, feels confident, connected, and capable of great things.

We pride ourselves on being an exciting youth charity, focused on changing the lives of young people facing multiple disadvantages. We help young people aged 10-25 to:

• Strengthen social connections.
• Improve wellbeing and confidence.
• Develop key life skills.
• Have a say on issues that matter to them.

For nearly 20 years we have positively changed the lives of more than 14,000 young people. many of whom face significant and overlapping challenges in their daily lives. GMYN primarily supports:

• Care experienced young people.
• Separated Young People (Unaccompanied Asylum Seeker Children).
• Young people who are disabled and neurodivergent.
• Young people with social, emotional and mental health challenges.
• Young people who are not ready for work.

Our programmes aren't just delivered to young people; they're co-designed with them. We believe that young people being involved in leading the programmes that they take part in, builds their confidence and skills.

As GMYN’s Corporate Partnerships and Fundraising Lead, you will generate income from a range of philanthropic and corporate supporters. We want someone who can “sell what we do” and turn leads into impactful partnerships.

As well as building on the existing support and donor network we have, we’re looking for someone who is adept at spotting opportunities and comfortable creating new ones by making speculative approaches by phone, e-mail and in-person.

As an integral part of the Fundraising and Development team, you will work with our CEO and Head of Business Development. The postholder will bring their own ideas to drive the development of new partnerships with donors and business partners.

What you will be doing?

• Build and manage a robust pipeline of corporate and donor prospects.
• Develop, pitch and negotiate tailored partnerships, that deliver income, in-kind support, and engagement opportunities.
• Personally steward our existing portfolio of donors and supporters, to ensure long-term relationships.
• Champion youth voice in fundraising and communications, working with the participation team to co-design campaigns and engagement opportunities.
• Promote our work, impact and support opportunities through our communications channels to draw in new business and sponsorship opportunities.
• Work as part of the wider communications team. Improve fundraising, engage supporters and attract new support through creative story telling.
• Create engaging fundraising content for our audiences, including e-communications, website articles and social media posts.
• Work with the CEO and Trustees to expand GMYN’s network of Ambassadors. Opening doors to new business development opportunities, fundraising events, and corporate partnerships.
• Create and oversee fundraising events and engagement activities to enable donors to raise funds and engage with GMYN.
• Manage and monitor GMYN’s fundraising performance to ensure we have the best chance of achieving our annual targets.
• Develop annual fundraising plans working with the Head of Business Development to create a multi year strategy for growing our fundraising.

What we’re looking for:

You don't have to have worked in the voluntary youth sector previously. Our aim is to find a suitable candidate that can meet the selection criteria below. This can be from a past/current income generation/sales role, or a role with transferable skills.

More importantly we are looking for someone with genuine passion for working for a youth charity. Someone who can join our fundraising team and make a big impression, helping us to achieve our income generation goals.

We want to hire an enthusiastic person who can “sell what we do” to various donors. Someone who can maintain positive working relationships with various supporters and stakeholders.

If you feel that you could successfully fulfil the responsibilities of the role, we encourage you to apply. Even if you do not meet every criterion in the person specification.

Person Specification

• A genuine passion to help GMYN achieve its plan to engage and transform the lives of young people facing disadvantage.
• A proven track record of securing income from corporate partners and donors.
• Experience of meeting income targets in a fundraising or business development role.
• Demonstrable experience in building, managing, and growing strategic partnerships that deliver income and/or pro bono support.
• An understanding of the charity sector and/or experience in corporate fundraising.
• Experience in the creation and delivery of external communications. Ability to tell young people’s stories and demonstrate the positive impact our supporters make.
• Experience of monitoring performance and evaluating income generating activities including collection and analysis of data.
• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records and budgets.
• Knowledge of local and national CSR priorities and how the charity sector can help organisations achieve those.
• Strong project management skills, with the ability to oversee multiple initiatives simultaneously.

Our offer...

In 2025 we received membership status for the GM Good Employment Charter. This means we have gone through a rigorous process to ensure that we are the best employer we can be in the following areas– secure work, flexible work, pay, engagement & voice, recruitment, people management, health & wellbeing. In essence, we care about staff and strive to support them to be happy and succeed in the workplace.

All staff receive the following offer:

Annual Leave: All staff receive 25 days of annual leave in additional to the public bank holidays, pro rata. This offer rises after three years employment with an extra day each year (capped at 30 days). We also provide additional "Gift Days" during Christmas when the office is closed.

Flexible Working: We operate flexible working hours and working from home policies to allow you to fit your personal commitments around your work.

Remuneration: We are a living wage employer, benchmarking salaries and reviewing annually. We provide development opportunities for staff to experience key themes such as project management, staff supervision and other areas of the organisation to help with role/salary progression.

Celebration leave: GMYN allows all employees to take a day off from work each year to celebrate their birthday or a religious celebration.

Well being offer: Staff well-being is a priority - we offer an Employee Assisted Programme and access to internal Mental Health First Aiders. Staff also receive five annual ‘no-questions-asked’ no notice leave as part of their holiday allowance to support mental wellbeing.

Emergency leave: Staff are allowed time off to deal with an emergency or other situations which have an impact on their ability to work. GMYN pay full salary for up to 5 days a year pro rata for staff to deal with an immediate situation that is out of their hands and unplanned.

Pension: We offer a salary sacrifice 8% pension scheme with 3% employer contributions.

Employee Assistance Programme (EAP): Staff have access to a 24/7 service offering a wide range of support.

Volunteering/Development hour: GMYN allows all staff members the opportunity to take one hour out of their working week to either volunteer or engage in development activities.

Social Value: GMYN takes pride in our social value and environmental impact, continually seeking team-led ideas to drive improvement.

Cycle to Work Scheme: GMYN provides the Cycle to Work scheme, supporting staff to buy a bike, with the cost of the equipment repaid by the employee through salary sacrifice.

 IDEA (inclusivity, diversity, equity and access)

GMYN aims to create an inclusive welcoming environment for young people and all those who wish to join #TeamGMYN.

Whilst our staff are diverse in many ways, we aim to increase our staff with lived experience.

GMYN is ambitious about inclusivity, diversity, equity and access. We actively encourage applications from people of colour, people from working class backgrounds, disabled and neurodiverse people, and/or people who have relevant lived experience of the challenges we help young people to tackle.

All applications are welcomed, and each will be assessed on its own merit. Many of our staff work flexibly in many ways, including part-time and job share. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Wandsworth Community Transport (WCT)
Contract length - Six months initially

• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.

We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.

You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.

This is a varied and rewarding role with a lot of potential to develop for the right candidate.

Job Description

Key areas of responsibility:

1.  Be the front of house first contact for telephone, in person and email enquiries.

2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.

3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.

4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.

5. Organise the schedules for drivers and volunteers.

6. Produce newsletters and publicity materials.

7.  Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.

8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.

9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.

10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.

About Wandsworth Community Transport

Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.

Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents

We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.

To Apply

Click on the link to request the full application pack

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role. 

Join us as a London Marathon Events Officer

The National Autistic Society helps create a world that works for autistic people and within Corporate Services, we support the organisation to help protect the rights of autistic people and their families. 

We have a fantastic opportunity for a London Marathon Events Officer within the Supporter Fundraising team. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

About the Team
Supporter Fundraising are a vital team within our fundraising department, who manage our involvement in all owned and third-party events, plan and deliver our virtual fundraising campaigns (such as Walk 5K April in 100 Miles in October) and steward and facilitate our community-led fundraising activity. Supporter experience is at the heart of everything we do, which helps us to drive engagement and retention and ultimately allows us to raise more funds to support autistic people and their families.

About the Role 
We are looking for a highly organised, proactive and supporter-focused Events Officer to support delivery across all elements of our London Marathon fundraising activity for 2027. Working under the guidance of the London Marathon Event Manager, you will play a vital role in providing exceptional supporter experience, delivering high-quality events, coordinating logistics, and ensuring our charity maximises income, engagement and brand impact throughout the full marathon campaign,  

What You’ll Do 

• Assist the London Marathon Event Manager with the planning and delivery of all campaign events
• Liaise with runners, volunteers, suppliers, third-party event partners and internal colleagues as needed
• Support the Event Manager with post-event evaluation, data analysis, and recommendations for future years

What We’re Looking For 

• Experience in events, fundraising, customer service or similar supporter-facing roles
• Strong organisational skills, with the ability to manager multiple tasks and deadlines
• Awareness of supporter journeys and audience-focused communication

This role is for a fixed term full-time position at 35 Hours per week, for 18 months. 

This role is Hybrid. 

What we can offer you 

• Pension – Auto-enrolled pension scheme.  
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.  
• Training – Great induction and training, including autism training.  
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).  
• Healthcare – Cash plan for permanent staff.  
• Life Assurance – 2x your base salary.  
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.  
• Support – 24-hour Employee Assistance Programme and counselling.  
• Mindfulness – Free Headspace app for you and up to 3 family/friends.  
• Blue Light Card – Eligibility for discounts.  

About our application process 

You will be required to upload your CV. If you are providing a supporting statement, please consider the following:   

• Look at the job description and person specification. 
• Tell us how your skills and experience match the role. 
• Give examples if you can. 

We might close this job advert early if we get lots of suitable applications. 

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role. 

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. 

We are an equal opportunities employer and part of the Disability Confident Employer scheme.   

Important Information 

Agencies need not apply. 

Please note the National Autistic Society are unable to provide sponsorship for Visas. 

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised and detail-focused 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 1st March 2026

Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds. 

The Mental Health Foundation is recruiting for a CRM Officer to support the CRM team in our London office.

Deadline: ongoing (carrying out interviews on a rolling basis)
Location: London
Salary: Starting salary £36,604 rising to £40,796, including London weighting of £4,000
Hours: Full-time (32 hours per week)
Contract type: This is a fixed term role for 6 months

This exciting CRM Officer role will support the data team with data imports, data selections and processing of income.

The Foundation has just started using a new CRM after undergoing a CRM migration from Raiser’s Edge, a very exciting time to be joining the Foundation! This role, alongside with other members of the CRM team, will liaise with the CRM Project Teams to support and ensure the successful outcome of the project and get us up to BAU.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email signups etc. in accordance with agreed protocols and in agreement with CRM Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR relating to supporter preferences and consent.
• Support training for colleagues using the new CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

What skills, knowledge and experience are we looking for?​

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Raiser’s Edge or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. We will be carrying out interviews on a rolling basis for suitably strong candidates, so we encourage you to submit your application as early as possible.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing.

Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people.

Key Responsibilities

· Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service

· Co-ordinate the development and day-to-day management of the Therapeutic Service

· Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers

· Act as joint Deputy Designated Safeguarding Lead

· Work with the Senior Counsellor to help support honorary counsellors

· Manage a small caseload of clients, including assessments for newly referred young people

· Manage allocations of clients to staff and volunteers

· Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions

About You

 · A recognised qualification in Counselling or Psychotherapy

· Professional accreditation, or working towards it

· Minimum 5 years’ experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting

· Experience as a team leader or as part of a management team

· Strong understanding of safeguarding principles and experience in managing safeguarding concerns

· A demonstrated commitment to supporting young people

· Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions

· Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships

· Ability to work independently and collaboratively within multi-agency teams

· Commitment to embracing diversity and supporting young people in Tower Hamlets

Working with Step Forward

We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services.  We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings. 

As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.

Why Join Us

Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective  team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.

Other terms/benefits include:

· 35 hour (FTE) working week

· Generous holiday allowance -28 days per year plus bank holidays (FTE)

· Organisational closure for 3 days between Christmas and new years

· Employer pension contribution of 5%

· Access to enhanced sick leave after probation

· Ongoing learning and development opportunities

· Enhanced maternity/paternity/adoption leave and pay

· Hybrid and remote working potential where organisational requirements allow

A Rocha UK is the only national Christian conservation charity in the UK. Our mission is to mobilise Christians and churches to care for the natural world. We do this currently through a number of programmes reaching different parts of the Christian community: Eco Church for local churches, Partners in Action facilitating conservation efforts by Christian land managers, Wild Christian, supporting individuals and households to act on nature, including by campaigning, and our Convening programme, supporting Christian environmental leaders. We also contribute to several networks - Christian and secular - involved in both practical conservation and climate change work, as well as research, policy and campaigning.

Purpose of Job:

Working closely with a Steering Group of senior staff and expert volunteers, you’ll coordinate the modular Christian Environmental Mobilisers (CEMs) course, from helping refine course modules, liaising with expert contributors and ensuring course promotion through A Rocha’s communications, to managing participant registration, scheduling online learning sessions, and helping evaluate impact. The role will report to Andy Atkins, CEO of A Rocha UK and an experienced campaigner and mobiliser.

Please see the attachment for full responsibilites. For more information on our organisation, please visit our profile.

The closing date for applications is 9 am on Monday 9th March 2026.

Interviews will be held in the week beginning Monday 16th March 2026.

CamRARE is on a mission to make life with a rare condition easier through connection, collaboration and community.

Applications close: 9 a.m. Monday 9th March 2026

Location: Hybrid (with in person meetings in Cambridge and across the UK)

Who we are

CamRARE are a well-established, well-respected charity with a strong track record of impact over the past decade. We exist, as there are over 10,000 rare conditions that affect 400 million people globally. Receiving a diagnosis can take years. Most rare diseases have no treatment and often poorly coordinated care.

Our goal is to have a strong collective voice in improving services and influencing policy so that families affected by rare conditions can access good healthcare, find a diagnosis, reach the right treatment or support.

We are now at a pivotal point of growth. We are investing in the next phase of our development, supported by a strong budget and a healthy level of unrestricted reserves. This growth brings opportunity, but also responsibility.

We need a Chief Executive who can lead our fundraising strategy, build a sustainable business plan and grow our reach and visibility so that more families can access support.

A distinctive feature of our work is that we connect two pillars that are often kept separate: community and research. Through our unique in-person community, we bring families together in a way that is rare in this field. In parallel, we are building an ambitious research focus, including an emerging platform designed to connect patients and researchers, support new ideas, and strengthen patient-led research. We believe families and researchers achieve more when they work together, and we are proud to be a trusted connector with a broad network.

Leading CamRARE

As Chief Executive, you will provide strategic leadership for the charity, oversee governance and operations, develop and execute the strategy set by the Board of Trustees, and build key external partnerships. This role leads fundraising efforts and develops high-level external stakeholder relationships with Government bodies, including healthcare organisations/departments, Industry, patient and charity organisations, and Research Institutions involved in rare disease.

This is a key role to build, strengthen and nurture the charity's connection with the rare disease community, empowering them and fostering an inclusive and supportive network.

We are looking for someone who can:

• Lead the next chapter of our strategy with the Board, translating ambition into clear priorities and a deliverable plan
• Develop and drive a compelling fundraising and income generation strategy, including exploring novel and commercial routes where appropriate
• Be the public face and voice of the charity, with the ability to listen deeply to families and communicate their needs with clarity and credibility
• Sustain, enhance and grow community support, including improving reach into underserved areas and strengthening what we offer across key life stages
• Strengthen and stabilise funding for our research work, including the next phase of our research network platform and services that can generate income from research partners
• Build confident, values-led leadership across the staff team, with strong emotional intelligence and a people-first approach

About you

We are open-minded about background, but we expect you to bring:

• A strong track record of revenue generation, fundraising, and building sustainable income
• Strategic leadership capability, with the creativity and judgement to stay focused and avoid diluting impact
• Confidence in representing an organisation externally, including public speaking and partnership-building
• High emotional intelligence and a leadership style that puts people first
• Comfort working in a flexible pattern, with regular in-person presence at events in Cambridge, London and across the UK (and occasionally Europe)

Working pattern and accessibility

The role is flexible, with an expectation of roughly 60% remote working and 40% in person, including travel for events and meetings.

We are also open to discussing options such as compressed hours or an 0.8 FTE arrangement, depending on the candidate and what will set the role up for success.

We are committed to inclusion and accessibility and can offer adjustments throughout the process. We also have experience supporting colleagues through Access to Work.

Why this opportunity?

This is a CEO role with genuine scope to shape the next five years. You will inherit a strong foundation, a committed Board, and a team that cares deeply about families and impact. If you are motivated by growth, visibility, and meaningful change, you will find huge purpose here.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 9th March 2026