Carer Voice and Engagement Officer

Post purpose

We are seeking an enthusiastic and organised Carer Voice and Engagement Officer to join our team at The Carers' Centre.

This rewarding role will help ensure that unpaid carers have opportunities to share their experiences, influence local services and see the impact of their involvement. Working with adult carers, young carers and young adult carers, you will coordinate participation activities that are welcoming, meaningful and inclusive.

You will build relationships with carers, colleagues and partner organisations, creating opportunities for carers to shape services, raise awareness and contribute to positive change. This is an exciting opportunity for someone who enjoys connecting people, supporting others to build confidence and ensuring lived experience helps drive improvement.

By ensuring participation is inclusive, well organised and genuinely influential, you will help strengthen the voice of carers across Bath and North East Somerset while contributing to the continued development of The Carers' Centre and the wider caring community.

Key responsibilities

Carer Voice and Participation

• Coordinate and support Carers Voice, Young Carers Council and other participation forums.
• Assist in the delivery of age-appropriate engagement activities that build confidence and participation skills.
• Encourage carers from diverse backgrounds to share their experiences and influence services.
• Ensure carers receive feedback about how their involvement has made a difference.
• Support carers to participate in service improvement, consultations and decision-making opportunities.
• Promote meaningful and inclusive involvement across all services.

Engagement and Community Connection

• Build positive relationships with carers, partners and community organisations.
• Coordinate requests for carer involvement from local services and partner organisations.
• Support carers to represent lived experience within local groups, networks and projects.
• Work with colleagues to create accessible and welcoming opportunities for involvement.
• Promote the value and impact of unpaid carers across Bath and North East Somerset.

Communications and Development

• Coordinate participation communications, updates and engagement opportunities.
• Develop positive working relationships with local organisations, community groups, statutory services and partner agencies.
• Support carers to build confidence and develop skills through training and lived experience opportunities.
• Work with colleagues to promote participation and celebrate the difference carers make.
• Encourage involvement from carers who may not traditionally engage with services.

Monitoring, Evaluation and Impact

• Maintain accurate and timely records of all interactions and support provided.
• Collect monitoring data, feedback and outcome information in line with organisational requirements.
• Support the delivery of programme evaluation activities.
• Utilise organisational systems, including Salesforce, to record activity and outcomes.

General

• Adhere to the Carers’ Charter and provide a professional carer-focused information, advice and support service.
• Encourage carers to provide feedback on The Carers’ Centre services and actively participate in shaping future delivery.
• Undertake safeguarding training, adhere to organisational safeguarding policies and follow all safeguarding procedures.
• Take responsibility for ensuring communications and record keeping comply with GDPR and data protection requirements.
• Ensure that you adopt good practice within the Carers Trust network.
• Ensure that you work within The Carers’ Centre policy framework.
• Recognise the importance of fundraising and positively contribute to organisational sustainability where appropriate.
• Undertake any other duties, in consultation with your line manager, as are consistent with the responsibilities of this post.