Programmes Lead
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Pinnacle Centre
The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.
Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.
Role Summary
You own what Pinnacle actually delivers to young adults — the design, quality and outcomes of our programmes across all three domains, and the week-to-week running of them. Events run the moments; you run the journeys people go on in between.
Key tasks
1. Programme design
○ Design a coherent portfolio across personal development, sports and wellbeing, and community and belonging.
○ Define the intended outcome of every programme before it is built.
○ Retire programmes that no longer earn their place in the calendar.
2. Delivery & coordination
○ Schedule sessions, facilitators and spaces across the programme calendar.
○ Prepare materials and resources, and host or support delivery.
○ Adapt on the day when numbers, rooms or facilitators change.
3. Quality & facilitation
○ Set the standard for facilitation, content and participant experience.
○ Recruit, brief and develop facilitators, coaches and speakers.
○ Observe delivery regularly and give feedback that improves it.
4. Participant journey
○ Welcome newcomers and make sure nobody is left standing on their own.
○ Design pathways so a first-time attendee has an obvious next step.
○ Follow up with people who have dropped off, and own retention.
5. Impact & evidence
○ Define success in measurable terms and collect outcome data consistently.
○ Maintain accurate attendance records and gather stories and case studies.
○ Produce the impact evidence Fundraising needs for applications and funder reporting.
What we're looking for
● Programme design or delivery experience in youth work, education, learning and development or similar.
● Outcome-focused — you start from the change you want to see.
● Warm and approachable; people should want to talk to you.
● Comfortable with evaluation data and honest about what is not working.
● Reliable weekly availability.
● Safeguarding trained, or willing to be.
What we have to offer
● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.
● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.
● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.
● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.
● The reward of building something in your city that will outlast all of us.
Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.
Non Charity Employer 