Membership Manager

The Twentieth Century Society is embarking on a transformational project, Modern Heritage, Future Stewards: Transforming the C20 Society for the 21st Century, funded by The National Lottery Heritage Fund.

We are the UK-wide charity which campaigns to protect the best recent UK heritage, a huge range of amazing buildings constructed from 1914 onwards. We advise building owners, professionals and planning departments; make the case for buildings to be listed, preserved and retrofitted; run lectures, trips and tours; publish popular and academic books; and lobby the press.

We raise over £300,000 annually from sources including regular, high net worth and professional memberships, legacies and donations. Our events also make a financial contribution to our campaigns and casework. We have been awarded a grant from The National Lottery Heritage Fund that will transform the organisation over the next 2.5 years. By the end of the project, we will be more organisationally and financially sustainable, enabling us to protect more heritage and undertake more advocacy.

The Membership Manager will join our small team in Farringdon on a fixed-term contract alongside a Fundraising Manager. They are key roles delivering the project and will report to a Project Board, with day-to-day support from the Director.

Job Description:

Main duties and responsibilities:

Consultation and audience research

Membership strategy and retention

Pilot events programme

Digital content and social media

CRM, administration and reporting

General

Person Specification:

A demonstrable track record in membership strategy development and delivery not just administration including experience of growing or diversifying a membership base.

Experience of audience research or consultation, including the design and analysis of surveys and/or focus groups.

Experience of using a CRM to manage, segment and report on membership data.

Experience of digital engagement and/or social media as a membership or communications tool, including familiarity with platforms used by younger audiences (Instagram, TikTok, LinkedIn or similar).

Experience

Experience of working with Millennial or Gen Z audiences, or of designing engagement activities for under-represented demographics (desirable).

Experience of working in the heritage, cultural or membership charity sector (desirable).

Experience of digital content creation, working with influencers or managing social media channels (desirable).

Knowledge of or genuine interest in architecture, the built environment and twentieth-century heritage (desirable).