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Top job
Forces Employment Charity, Birmingham (Hybrid)
£22,000 per year
An exciting opportunity to join Forces Employment Charity.
Posted 1 day ago
Closing in 3 days
Social Interest Group, N1, London (On-site)
£47,200 per year
This is an exciting opportunity for two Heads of Service to join our organisation!
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Scotts Project Trust, Tonbridge, Kent (On-site)
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COPSINS (Consortium of Older People's Services in Southwark), Southwark (On-site)
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Harris Hill Charity Recruitment Specialists, Surrey (On-site)
Circa £28,000
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Family Action, Swaffham, Norfolk (Hybrid)
£36,477 per year
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The Children's Trust, KT20, Tadworth (On-site)
£12.00 per hour
An exciting opportunity has arisen for a bank housekeeping assistant to join our Housekeeping Team.
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The Hepatitis C Trust, Leeds (On-site)
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Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C?
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Twining Enterprise, Harrow (Hybrid)
£29,432 per year
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Twining Enterprise, Hounslow (On-site)
£29,432 per year
Posted 2 days ago
Hireful Ltd, City of London (On-site)
£30,706.00 rising to £31,844.80 in year two
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Causeway Charitable Services, South Yorkshire (On-site)
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Posted 1 week ago
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SMART, London (Hybrid)
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Page 1 of 5
Birmingham, West Midlands (Hybrid)
£22,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

 

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Posted by
Forces Employment Charity View profile Company size 101 - 500
Posted on: 17 September 2024
Closing date: 09 October 2024 at 23:30
Tags: Administration,Advice / Information,Communications,Customer Service,Customer support,Mentoring / Coaching,Office Management