Volunteer lead jobs

Join us in the ambitious ‘Birmingham In Action’ campaign, which commits to raising over £600 million of charitable funding and 1 million volunteer hours, positioning the University of Birmingham as one of the leaders in philanthropy in the UK. To fulfil our exciting campaign ambitions, we are recruiting a Head of Philanthropy – Global, to maximise philanthropic funding and to take our campaign to the next level.

A key member of the Development and Alumni Relations Office’s (DARO) Philanthropy team, you will be responsible for growing major gifts opportunities and building a sustainable pipeline of future donations from global philanthropic markets. You will have experience of delivering against financial targets, along with the ability to translate complex information into a compelling ask in both verbal and written form. As the Head of Philanthropy - Global, you will be responsible for growing our international major gifts programme. In collaboration with the Associate Director of Philanthropy you will develop and implement fundraising strategies to increase major giving in Asia and North America as well as emerging areas of focus. You will manage a personal portfolio of six figure + (GBP) potential supporters and personally raise gifts in excess of £1m p/a. You will manage the international philanthropy team of two individuals and support them to deliver their annual fundraising and supporting targets.

As a senior fundraiser in DARO, you will be innovative, self-motivated, and take ownership of fundraising opportunities. As part of a dynamic team and led by some of the most respected names in higher education fundraising, you will work across the University to generate significant gifts for amazing philanthropic projects and encourage new donors to make long-term, sustainable gifts. You will have an enthusiasm for building relationships, the skill to interact with high-level donors and supporters, and the ability to showcase the game changing work of our academics and clinicians.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are and how we work.

Location: Office-based (currently Bethnal Green, likely to be Euston from Sept 2026) with some home working.

Salary/job band: £56,463 (for 36 hrs) or PTE

Team: Fundraising & Communications

Contract type: Permanent

Hours: 28-36 hrs per week

Reports to: Director

Line manages: Fundraising co-managers, communications manager

Purpose of role

To plan and oversee QSA’s income generation and communications work. To strategically support the success of QSA as part of the leadership team.

Role overview

This is a linchpin role for QSA. We are looking for a hard-working, experienced and creative fundraiser. Our head of fundraising & communications oversees all of our income generation portfolio, including charitable trusts, public bodies, individual giving, and fundraising events.

Above all, we are looking for a candidate who believes in QSA’s mission and values, who can convey this passion through our fundraising and communications. 

We recognise that the current fundraising climate is challenging. As a charity, we have a sizable and engaged network of supporters and an excellent reputation for delivering innovative services.

The head of fundraising & communications is also responsible for overseeing QSA’s communications output, ensuring we build great relationships and successfully share our impact, stories and expertise across a variety of channels.

This is an exciting opportunity to build up a broad experience base in communications. Our approach to this work is centred in an ethical storytelling mindset. Our work has a national profile and we’re keen to maintain our reputation and our media presence.

Our head of fundraising & communications will also join the leadership team, working closely with the head of finance, the head of services and the director. This is a tight knit group with the purpose of supporting the longer term and strategic work of QSA.

You will be welcomed into a wider team at QSA that is enthusiastic, expert, and highly committed to social justice. We are proud of our ability to collaborate successfully and to celebrate one another’s success.

About Quaker Social Action (QSA)

Quaker Social Action’s mission is twofold. We enable people on low incomes to seek solutions to the issues affecting their lives. We listen and respond to the needs of communities and run practical, sustainable and collaborative projects.

Secondly, we share our learning where we see the potential to bring benefit to communities outside of our own – by running professional training, and by speaking truth to power to seek structural change.

Our services include crisis support for those unable to afford funerals; practical support for people experiencing homelessness, such as a mobile library and a community kitchen space; and free mindfulness and wellbeing programmes.

QSA has a rich 150-year history with roots in the Quaker movement. Our work is still guided by Quaker values like Truth and Justice, and we are proud of our place within the Quaker community. At the same time, there is nothing religious about our work: our services, jobs and volunteering roles are open to all.

“The advice and support was beyond beneficial. As a family we were just above the threshold for getting any financial support and at a very difficult time already, money worries was the last thing we needed.”   

- Down to Earth funeral costs helpline caller

Duties & responsibilities

Income generation

1. To design and develop a fundraising strategy for QSA, incorporating a wide range of approaches, including statutory sources, charitable trusts, individual donations, legacies, earned income from training, and event fundraising.
2. To set clear targets based on previous trends, and realistic aspirations for growth.
3. To ensure all fundraising activity sits within the required legislative framework and complies with best practice, especially regarding donor consent.
4. To ensure accurate financial information is presented within fundraising materials.
5. To ensure that QSA fundraising applications are supported by up-to-date evidence of need, gained from relevant research and policy developments.
6. To ensure that QSA fundraising applications are supported by up-to-date evidence of impact, gained from internal monitoring systems.
7. To identify and lead major funding applications.
8. To build strong and warm relationships with funders and donors of QSA.
9. To ensure QSA is compliant with all grants and contracts and provides accurate and timely monitoring reports back to funders.
10. To ensure that project teams are aware of funders supporting their work and are clear what targets or commitments are in place with these funders, including reporting requirements.

Communications, marketing, media, brand, digital

1. To design and develop a communications and marketing strategy for QSA, incorporating a wide range of approaches across a number of appropriate channels and platforms.
2. To understand best practice in charity communications and marketing and use this to promote the work of QSA.
3. To manage QSA’s approach to reputational risk through our communications output.
4. To oversee the development of the content, structure and key messages of QSA’s online communications channels; specifically our website, email marketing and varied social media platforms.
5. To oversee the digital marketing development of QSA, ensuring we have clear systems and protocols to analyse, track, measure and review our output.
6. To understand the benefit of and risks of using AI in our fundraising and comms output and to be part of the strategic leadership around emerging best practice.  
7. To oversee diverse and evolving ways to communicate, using podcasts, videos, data, photos as well as high quality copy.
8. To oversee media relations and protocols for media engagement for QSA.
9. To develop proactive and strategic communications responses very quickly or under pressure to manage situations of risk or opportunity for QSA.
10. To oversee and develop the QSA brand, ensuring it communicates our core purpose and is consistent with our values.
11. To oversee our duty of care to our participants who share their stories, ensuring we approach this with due care, sensitivity and respect for their autonomy, and that we have sufficient safeguards in place to be attentive to their wellbeing.

Leadership

1. To work collaboratively with the leadership team to support the strategic development of QSA. To provide materials that support QSA’s trustees to undertake their governance tasks.
2. To work alongside the head of finance to provide accurate and timely quarterly reports for the trustees’ finance & fundraising committee.
3. With the head of finance, to be responsible for regular reconciliation of finance and fundraising records and for annual audit processes.
4. To work alongside leadership colleagues in all operational matters. To offer ideas for service development, to identify resource needs, and to share strategies to support team wellbeing.  

Organisational requirements

1. To work within, and actively promote, the policies and procedures of QSA.
2. Any other duties as appropriate to the role, as agreed by the QSA director. 

“I feel the service from these marvellous book fans and their very committed, caring staff are an essential…I use them twice a week every week. Please may they continue.”   

- Visitor to Turn a Corner mobile library for people experiencing homelessness.

Person specification

Experience

1. Significant experience of charity fundraising from a wide range of sources, especially charitable trusts and individual donors. 
2. Experience of communications activities/digital development is highly desirable.

Skills

1. Ability to write creative and engaging copy for a range of different audiences.
2. Ability to build excellent collaborative working relationships with a wide range of people; including within the close-knit QSA team, external partners, funders and QSA supporters. 

Knowledge

1. Knowledge of differing funding streams suitable for an anti-poverty charity – i.e. trusts, statutory sources, corporate support, individuals, legacies.
2. Knowledge of a range of communications channels and platforms and of the best ways for a charity to utilise these.
3. Knowledge of technology, including AI, as a way of furthering reach and impact. 

Personal Qualities

1. Exceptional ability to prioritise workload and accurately deliver work to deadline.
2. Demonstrates inner resilience, and ambition to deliver work of the highest standard.
3. Ability to be flexible and have a ‘hands-on’ attitude when required.
4. Commitment to and understanding of the role of equity, diversity and inclusion, in the workplace and in service provision.
5. A willingness to work within a Quaker ethos, as clarified by the mission of QSA.

Main terms and conditions of employment

1. QSA uses the local government pay scales for salaries. Your salary will be on NJC scale point 41-44, which starts at £56,463 (including London weighting) for a full-time/36 hours post. All appointments are made at bottom of scale. 
2. This is a permanent position.
3. This post can be offered as a role to be worked between four and five days per week, so 28 hours to 36 hours per week. We pride ourselves on our flexible working practices.
4. Leave entitlement for a full-time post is 25 days per year, plus 8 bank holidays, with the leave year running from January to December. This increases by 2 days after 3 years of service and a further 3 days after 5 years of service. QSA closes between Christmas and New Year and days falling within this period are not taken from your leave entitlement.
5. QSA pays an additional 6% of salary into the QSA group personal pension, with a 2% staff contributory element.
6. We have probationary periods of six months and the period of notice is 1 week during the probationary period and 8 weeks on its completion.
7. QSA has a union recognition agreement with Unite although staff are welcome to join any trade union or none.
8. This is a hybrid role. We see the benefits of being in the office with colleagues on a regular basis, and consider 2-3 days per week in person to be ideal for this role.
9. The successful candidate will be required to obtain a basic DBS check. The Rehabilitation of Offenders Act applies.
10.  

“It was what I was looking for. The way they deliver the sessions makes it feel inclusive and non-judgemental. Participating online, the energy felt tranquil.”

- Audrey, online attendee of our This Way Up mindfulness and coaching course

Being a diverse and inclusive organisation is very important to us. We’re particularly focused on three elements of this: lived experience of poverty; race & heritage; and disability.  We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences.

We hope that you find this job pack and our recruitment process clear and welcoming. Please let us know if this is not the case. We want to do recruitment well and feedback really helps.

Thank you for your interest in this role.

About the team

The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed.

We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle.

We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone.

Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement.

Why work with us?

Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.

In the Philanthropy & Partnerships Team, you will:

• Be part of a high-performing and respected fundraising team
• Build meaningful, long-term relationships with thoughtful, impact-driven donors
• Develop your skills across the full fundraising cycle, supported by strong leadership
• Work on some of the charity sector’s most exciting and long-term partnerships
• See a clear connection between your work and improved outcomes for young people

If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.​

Harbi Jama,

Director of Philanthropy & Partnerships

About this role

The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio.

The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early.

The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery.

​Key responsibilities

• Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets.
• Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
• Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships.
• Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning.
• Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission.
• Support senior colleagues on major prospects with briefings, meeting notes, and follow ups.
• Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k–£1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce.
• Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team.
• Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams.
• Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting.
• Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes.
• Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation.
• Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities.
• Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team.
• Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team.
• Share know‑how and peer‑coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues.
• ​Attend Impetus events to provide support to Philanthropy team.

​Person specification

​Essential​

• Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations.
• Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.
• Experience developing partnerships and managing an allocated portfolio of donor relationships.
• Excellent research and prospecting skills.
• Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM.
• Strong planning and organisation skills – build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early.
• Excellent written and verbal communication skills, with strong bid-writing and storytelling ability.
• Ability to grasp and convey complex ideas, including Impetus’ model and the private equity industry.
• Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate.
• Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail.
• A commitment to Impetus’ mission
• Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people.   

Desirable​

• Knowledge of the youth, education or employment sectors.
• Experience fundraising for grant makers, infrastructure organisations or intermediaries.
• Digital fundraising skills.
• Ability to think innovatively.

​​

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.

​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

​

How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 1st February 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on Tuesday 10th - Wednesday 11th February 2026.​

2nd Interviews will take place on Tuesday 17th February 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Permanent, full-time (37.5 hours per week)

Remote working with some UK and international travel

We are looking for an ambitious, experienced and passionate Chief Financial & Operations Officer (CFOO) to join The Lifescape Project, leading the evolution, management and delivery of our financial and operational capacities as the organisation grows.

Our impact as a charity depends on excellent financial management and the efficient provision of supporting operational structures, policies and ways of working. As the organisation grows and diversifies, we need a dedicated Chief Financial and Operations Officer to lead the management and development of these critical functions in close liaison with the CEO. The CFOO will be second in command to the CEO and a key member of the Management Team.

About us and the role

We are a small and quickly growing UK-registered charity whose mission is to protect and restore wild, natural landscapes. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that pursue this mission.

We use the approach of combining disciplines to design and deliver our work because the biodiversity crisis is driven and impacted by social, economic, legal and other complex factors. It is increasingly recognised that the urgent transformative change needed for a sustainable future on our planet is most effectively achieved through this approach. The Lifescape Project has a unique ability to apply these diverse areas of expertise to our mission whilst maintaining the agility of a smaller organisation in delivering our work.

Working in pursuit of our 2020-2026 strategy, the Lifescape Project has seen rapid growth in its impact, team and revenue since commencing work in 2020. Our annual revenue has increased from £265,000 in FY 2020/2021 to £1.2m in FY 2024/2025, with further growth expected in the current FY. Our team has grown from just one to a team which will number 20 at the time of the successful CFOO candidate joining. This growth to date and planned future growth requires constant evolution of our financial and operational infrastructure and an experienced hand to guide this process, which is the core purpose of the CFOO role we are seeking to appoint.

We are excited to be hiring for this role, which will be transformational for the organisation, allowing us to develop our approach to financial and operational matters and support the continued growth of our team and impact. The role will act as second in command and will deputise for the CEO when absent. We are therefore looking for a highly capable and experienced finance and operations leader with the vision to ensure that we continue to grow in a sustainable, effective and efficient way.

We currently have a full-time manager and officer in our Finance and Operations team (F&O Team), which the CFOO will be joining to oversee, develop and guide all relevant functions. With the small size of the team at this time, the CFOO will be expected to jump into the detail in some areas. In the short term this will include delivering some of the more complex areas of the F&O team’s work, such as the audit process, multi-year financial planning and legal compliance, with support from other team members and external advisers as appropriate. If we continue to succeed in delivering our growth strategy, the role will progress over the medium term with increasing team size/supervisory duties and reducing involvement in immediate implementation. Remuneration would also increase in line with growth and assuming strong performance in the role.

For further information, please download the job pack below. Candidates must review the entire job pack before applying.

To apply, please email a cover letter and CV (each a maximum of 2 pages).

Closing date: 9.00pm on 29th January 2026, however we will be reviewing applications as they come in and reserve our discretion to extend the deadline if necessary.

First interview: First round interviews are expected to take place virtually on Microsoft Teams between 3rd-6th February.

Second interview: Second round interviews are expected to take place between 23rd-27th February.

Assessed task: There will be an assessed task which candidates will be asked to complete, either before the first round or second round interview.

Start date: The role will commence as soon as possible from 1st April 2026, subject to the successful candidate’s availability.

Job Title: Development Officer

Closing date: 19 January 2026 17.00 GMT

Interviews TBC

Reports to: Programme Manager  

Location: Min 2 days per week based in North London office,

remote working available for max 3 days a week

Pay: £37,000-£40,000 full time, gross per annum

Type of Contract: One-year fixed term contract

Annual Leave Entitlement: 28 days’ annual leave, including UK bank holidays. 

Pension: 3% employer pension contribution on eligible earnings.

About The Role 

The Development Officer is a key role in The Phoenix Way (TPW). It has a lead responsibility for strengthening organisational effectiveness and sustainability, enhancing the skills, knowledge, and resources of Black and racially minoritised voluntary and community-based organisations.

The Development Officers work will work closely with local community leaders and their staff, volunteers, and other stakeholders to assess needs, develop strategic plans, and implement capacity-building activities that promote growth, resilience, and optimal service delivery within the sector.

We are looking for exceptional candidates who can help developing staff capabilities, build strategic partnerships, and implement programmes that increase organisational capacity to achieve their outcomes. Strong communication, organisational, and interpersonal skills are essential for effectively facilitating change and empowering Black and racially minoritised community groups across TPW Greater London partnership.

Are you passionate about women’s health, community power and social change? Join Wellbeing of Women, the UK charity transforming the lives of women, girls and babies, and play a key role in closing the women’s health gap.

We’re looking for a Health Collective Community Managerto grow and nurture the Health Collective — a national, grassroots-led community representing women and people from marginalised communities. You’ll manage and expand a vibrant member network, create engaging digital content, organise inspiring events, and connect the Collective with decision-makers across the NHS and Government.

This is a rare opportunity to grow and support a powerful, values-driven community and lead inclusive campaigns and social content that influence policy and practice. 

You’ll thrive in this role if you’re a brilliant communicator, confident community-builder and organised project manager with a strong commitment to women’s health and equality.

• Benefits include private healthcare, employee discounts and cycle-to-work scheme.
• Funded by the National Lottery until 2028.

This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy.  The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams.  The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire.  More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. 

Main duties and responsibilities:

· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers

· Maintain and improve our performance at the top of the charity retail sector nationally

· Hold oversight of leases and ensure effective lease management

· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity

· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims

· Project manage the process of new shop openings as required

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity

· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM

· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge

· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact

· Accountable for ensuring a programme of community engagement and events where our shops are community hubs

· Leading projects including lead responsibilities in the set up and opening of new shops

· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance

· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates

· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required

· Embeds equality, diversity and inclusion across trading processes and practices

· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics 

· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.

· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation

· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners

· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers

· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation

· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships

· Hold oversight of leases and ensure effective lease management

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Project manage the process of new shop openings as required

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

Main Duties & Responsibilities

This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and café with event delivery and organisation.  This is a hands-on role focused on operational excellence, outstanding customer experience and sustainable income growth.  As a brand-new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally.  There will be scope for this role to develop further as the venue becomes established.

You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and café operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the café, a yurt, the hospice meeting rooms and gardens. You will oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service.

The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with our fundraising and communications teams to maximise bookings and promote the venue.

Key responsibilities include: café operation and development, leading venue operations and staffing; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards. 

Qualifications, Skills, Experience, Knowledge & Approach

· High level of education, degree level or equivalent

· 3 years’ customer facing work experience operating at a senior level

· Venue management including the successful delivery of conferences and events

· A track record of successful leadership and management (experience of leading staff and volunteer teams desirable), team-player leading by example

· Financial management, strong commercial awareness, including budgetary management

· Proven focus, delivery and understanding of equality, diversity and inclusion within the sector

· An unstinting focus on and demonstrable experience of delivering across all aspects of the role

· Excellent understanding of marketing and drivers for customer engagement to increase sales,

· Proven success in working with targets (experience of successfully driving growth is desirable)

· Proven experience of contributing proactively to creative thinking

· Proven experience of maintaining regulatory compliance in a venue setting

· Kindness, compassion and empathy

· High level of personal integrity and honesty

· Self- motivated and able to prioritise consistent with organisational objectives and targets

· Commitment to the aims and ethos of the Hospice

· Maintain an awareness of national developments, trends, latest techniques and best practice in relation to the charity retail sector

· Member of the Hospice H&S Committee

Salary: £24,479 pro rata per annum + Bothy accommodation 

Location: Dunkeld - Loch of the Lowes 

Status: April 2026 – June 2026.  

17.5 hours per week 

Closing Date: Friday 30th January – 12 noon 

Interviews will take place – W/C 16th February 

Scotland’s leading nature conservation charity is looking for enthusiastic individuals to undertake the role of Wildlife Protection Officer (WPO) based at Loch of the Lowes. This paid role includes free accommodation, invaluable training and the opportunity to develop experience in species protection, working with volunteers and public engagement. 

Based at Loch of the Lowes Wildlife Reserve, this 8-week role will focus on providing osprey and other wildlife, species protection during the sensitive period of the breeding season. The role will require working closely with the Perthshire Ranger, the Volunteer Nest Protection Team and Visitor Centre staff. 

Successful candidates will be housed on-site, in a lochside, wooden eco-bothy for the duration of the role. 

Duties include: 

· Monitoring and recording breeding ospreys’ behaviour 

· Providing protection for the resident ospreys, and other species, including their nest, eggs, and chicks during the critical part of the breeding season 

· Engaging with members of the public, both in the hides and on regular patrols around the reserve 

· Intervening and taking appropriate action in incidents of disturbance 

· Monitoring additional webcams for beaver activity and other wildlife footage 

· Working closely with Visitor Centre staff and volunteers 

· Managing observational data and producing an end of season summary report 

Training and Support: 

The candidate will have the fantastic opportunity to gain experience in; 

· Species ID 

· Use of webcam and security camera software 

· Working with volunteers 

· Public engagement 

The successful candidate will ideally have: 

· An interest and passion in nature conservation 

· Good knowledge of natural history, species ID and surveying skills 

· Experience of bird monitoring or species protection work 

· Experience of living in shared accommodation with colleagues and willingness to contribute to a positive living environment 

· The ability to work unsociable hours 

· A reasonable standard of physical fitness and personal resilience to working in cold conditions 

· A positive and flexible approach to work and other team members 

· The ability to communicate with volunteers, staff and members of the public in an approachable and confident manner 

· Experience of conflict resolution 

· A high level of self-motivation, personal responsibility and organisational skills 

· Good computer literacy skills, including Excel 

· Understanding of the Scottish Outdoor Access Code 

· Driver’s License (highly desirable) 

· First Aid Qualification 

Please note the Wildlife Protection Officer role is dependent on the return of breeding ospreys. Covid-19 precautions will be applied as appropriate, particularly with regards to the bothy accommodation. 

To apply, please click the green “apply now” button which will take you to our application pages. 

Scottish Wildlife Trust are an equal opportunity employer, we are committed to creating an inclusive environment for all employees and welcome applications from diverse groups. If you require more information, please contact us

As our HyPE Manager you will set up, embed and lead the implementation of Voyage’s Horizons Youth Programme for the Environment, a pioneering employability, mentoring and wellbeing programme combining a weekly Job Club, renewable energy and green-skills training, construction pathways and embedded therapeutic support linked to employment opportunities delivered in partnership with Repowering London, New city College and Talking Quest. 

The postholder will oversee recruitment, delivery and progression impact and outcomes for young people (16–21) from New City College, PRUs, Youth Offending Teams, courts, social workers and local schools, ensuring they are supported into education, apprenticeships, training or work. We are currently exploring expansion possibilities for the long term unemployed, as an alternative to custody and for refugee communities. We seek someone who can help embed the programme in the community college and assist our plans to expand.

PR & Marketing Manager

• Hours: Full time – 37.5 hours per week 
• Location: Hybrid/Oxford  
• Salary: £37,001 - £47,407 per annum 
• Closing date: 19th January 2026 at 12 noon 

Help shape the voice of Helen & Douglas House.

We’re looking for an experienced and dynamic PR & Marketing Manager to lead our public relations activity, balancing strategic thinking with hands-on delivery, telling powerful stories that connect people with Helen & Douglas House. You’ll lead media relations, manage brand guidelines and deliver marketing support for internal teams.

What you’ll do:

• Drive PR activity: build media relationships, develop communication plans, pitch stories, manage enquiries, and secure impactful coverage.
• Guide organisational messaging, monitoring public perception, and support leadership during sensitive issues.
• Own and maintain brand guidelines, ensuring consistent, high-quality communication.
• Lead marketing support for Retail and People/HR teams – planning campaigns, producing materials, and evaluating results.
• Collaborate across the charity to deliver inclusive, engaging communications that connect people with Helen & Douglas House
• Manage budget responsibly and use insights to improve performance.

We’re looking for a skilled PR and marketing professional with strong experience in media relations, brand management and producing high-quality, on-brand communications. You’ll be confident with Canva and Mailchimp, managing multiple projects, and working with a wide range of stakeholders. You’ll have a creative eye, strong copywriting skills and an insight-driven approach.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Our client is looking for an experienced Director of Operations to lead and oversee the organisations national operations, ensuring the highest quality of service delivery and full compliance with all contracts. This role is to support the front-line teams, push for continuous improvement and drive the organisation to grow. The Director of Operations will provide strategic leadership and share clear directions across the organisation to achieve their goals. As a member of the executive team, you will support set organizational strategy, lead operational improvement and credible operational leadership to the CEO, Board of Trustees and external stakeholders.  

You will be leading the operational performance of their services nationwide, to ensure the standard is consistent with their expectations, effective performance management and successful contract delivery which aligns with their financial targets. Provide national leadership of all services with a solid performance against KPI’s as well as ensure adherence to organizational governance frameworks, supporting their development and improvement. Your goal must be to embed a culture of reflective practice, continuous improvement and ongoing professional development. Lead to the resolution of complex complaints and act as a senior representative for our client at strategic meetings with partners, commissioners and donors. It is vital that you build strong relationships with staff, volunteers, service users and key stakeholders. 

You must have significant leadership skills within a multi-site service organisation, proven ability to deliver high-quality services that align with organizational values and demonstrate experience managing operational budgets. It is advantageous if you pose strong experience overseeing national service standards, contract delivery and regulatory compliance. We are looking for a candidate who is driven by values, integrity and resilience. A leader who develops a culture of mutual respect and teamwork, maintains calm and focuses on solutions under great pressure.  

Diversity: 

Our client is committed to equality of opportunity and celebrating diversity and they take great care to ensure that their actions as an employer reflect their ethos.  

They particularly encourage applications from protected characteristic(s), who are currently under-represented within the organisation. They are committed to human rights and creating equitable fair environments they welcome people from all backgrounds regardless of race, gender, gender identity, religion, sexual orientation, responsibilities for dependents, age or physical/mental disability.  

Our client is a member of the Disability Confident Scheme, a signatory of the Mindful Employer Charter and they currently hold the Investors in People (IiP) Silver Award. They are also an accredited Living Wage Employer.  

Safeguarding: 

Safeguarding is a term used in the United Kingdom and Ireland to describe measures to protect the health, well-being and human rights of individuals, which allow people – especially children, young people and vulnerable adults – to live free from abuse, harm and neglect. 

Our client believes everyone regardless of sex, age, gender identity, disability, sexual orientation, ethnic origin, religion or other diversities has a right to be protected from all forms of harm and abuse, including harassment, bullying, and exploitation.  

They are committed to providing a healthy and safe working environment for our staff and volunteers and committed to safeguarding anyone we engage with through their work and the services they provide  

To achieve this, they have a robust safeguarding children’s and adults policy, procedures and guidance in place, designed to help protect everyone who comes into  contact with our client and to provide staff and volunteers with the knowledge to support people when being subjected to any form of abuse. 

To ensure staff and volunteers uphold the highest standards in safeguarding practice, our client  complies  with the statutory legislative requirements and guidance that seeks to protect children, young people and vulnerable adults. In order to meet this responsibility, they follow a rigorous selection process to discourage and screen out unsuitable applicants throughout their recruitment process. 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 28 January 2026

Located in the historic town of St Andrews, St Leonards is one of Scotland’s leading independent schools, recently named Scottish Independent Secondary School of the Year for Academic Excellence 2026 by The Sunday Times. It is a vibrant, co-educational boarding and day community with a true international outlook.

Approaching its 150th Anniversary in 2027, the School is preparing to launch the most ambitious fundraising campaign in its history. This is a career-defining opportunity for an exceptional professional to drive this initiative, instilling a culture of philanthropy that will secure the future of St Leonards for generations to come.

Reporting directly to the Head, this post will be targeted with generating £500k+ of revenue and will demand both exceptional relationship building skills and technical fundraising expertise. The successful candidate will have freedom to innovate and make a tangible difference and be able to engage prospective donors and the wider highly supportive Seniors (Alumni) community. You will protect the School’s reputation by conducting thorough due diligence on donors and ensuring full compliance with OSCR regulations.

You will be responsible for the School’s capital and strategic fundraising initiatives supported by the Alumni and Development Officer and will work with the supportive, mission-driven Executive Team and Board of Governors to develop and implement these.

To be successful you will be educated to degree level and have knowledge and experience in previous roles where you have developed a demonstrable track record of devising and implementing multi-year fundraising strategies which have allowed you to personally secure 5 and 6 figure gifts from individuals, trusts or foundations. You will possess the financial and legal expertise to structure complex gifts and bring them to completion.

More information on the responsibilities of the role and the skills, knowledge and experience required of candidates can be found in the Candidate Pack.

St Leonards is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are subject to a satisfactory PVG check.

Interviews are expected to commence in St Andrews week beginning 26th January 2026