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StepChange Debt Charity
CF11, Cardiff 1.36 miles
Competitive
The Big Issue Group
Cardiff, Cardiff
On Application
As part of the development of The Big Issue Group’s joint Social Impact Framework we are now looking to recruit an Impact Manager.
Citizens Advice
Cardiff, Cardiff
£38,775 plus £3,520 London Allowance (if applicable) per annum
Page 1 of 2
Cardiff 4.61 miles
Up to £24492 per annum
Permanent
Job description

Victim Support is looking for full time victim focused Fraud Project Team Leader for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide day to day line management for the Fraud Call Handlers, and allocate cases to staff on a daily basis. Additional responsibilities include assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

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More about Victim Support
About
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Posted on: 03 July 2020
Closing date: 21 July 2020
Job ref: 2768
Tags: Advocacy,Support Worker
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