Jobs

Westway Trust is seeking a highly motivated and experienced Property Manager to manage a portfolio of commercial properties within the Trust’s estate and will be committed to working with a culturally diverse community.

You will possess extensive experience in property management, knowledge of property related legislation and commercial awareness, plus good knowledge of landlord and tenant related legislation, affecting commercial properties.

You’ll be a strategic, commercial and customer focused professional who will provide a friendly and efficient service to tenants, staff and other stakeholders with an aptitude for working in a complex and fast changing environment.

Key responsibilities of the role include but are not limited to:

• Responsible for day-to-day tenant and building management.
• Undertaking routine property inspections to ensure compliance with the lease/licence Agreements
• Provide property reports and follow up on required actions with facilities management and tenants
• Review and select suitable tenants and negotiate terms
• Oversee the management of car parks and public realm
• Prepare the scope of works for refurbishment of vacant premises
• Prepare basic reports to enable the governance of the Trust
• Line management of a direct reports

Qualifications:

• Commercial Property Management qualification or extensive related experience.

Knowledge, Skills and Experience:

• Commercial Property Management qualification or extensive related experience.
• Demonstrable experience in dealing with Commercial Landlord & Tenant matters, in a similar role across complex property portfolios.
• Experience of managing the delivery of projects/programmes to time and budget.
• Good people relationship skills
• Experience of line management
• Experience of commercial property and tenancy transactions in an environment that wants to invest in development via consultations
• Experience of Multi User property management software (or similar).
• Proficient in using databases and programmes.

The application deadline is Monday 3 November when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Please apply directly from our website.

We’re looking for an organised, proactive, and people-focused Executive Office Manager to join our team. If you love making things run smoothly, enjoy supporting senior leaders, and thrive in a busy environment where no two days are the same - this could be the perfect role for you.

This is an exciting time to join us. The Shakespeare Birthplace Trust is embarking on a bold new journey - reimagining what it means to be a contemporary museum with global reach, all while keeping Shakespeare at the heart of everything we do.

In this role, you’ll be the go-to person for our CEO, Directors, and Board of Trustees. You’ll help everything flow - from meetings and communications to special projects and events.

You’re someone who loves being at the centre of things - calm, organised, and great at juggling priorities. You can anticipate what’s needed before being asked, and you always bring a friendly, professional touch to your work.

You’ll bring:

• Experience supporting senior leaders or a busy executive team.
• Brilliant organisational, administrative, and IT skills.
• Strong communication and relationship-building abilities.
• A methodical approach, excellent attention to detail, and the ability to handle confidential information with care.
• A can-do attitude and the drive to make things happen.

At the Shakespeare Birthplace Trust, you’ll be part of a team that’s passionate about bringing Shakespeare’s story to life for people around the world. You’ll work closely with inspiring leaders, contribute to exciting new projects, and help shape the next chapter of an organisation with a remarkable legacy.

If you’re looking for a role that’s varied, meaningful, and full of opportunity we’d love to hear from you.

The closing date for applications is Sunday 2 November 2025, and interviews will take place on Wednesday 12 and Thursday 13 November 2025 in-person in Stratford-upon-Avon town centre.

If you would like to know more and to apply please go to our jobs website.

We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile.

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.

Salary: £35,000–£42,000 per year (starting salary typically at £35,000 with progression based on performance and experience)

Contract: Permanent

Location: Islington (EC1V 4NB) and Barking (IG11 8GR)

About the role

We’re looking for someone who shares our passion for promoting youth voice, believes in the power of education to drive change, and thrives in a collaborative, values-led team. You’ll bring a proactive, solutions-focused mindset and the ability to balance strategic thinking with day-to-day operational delivery.

Additionally, this role will play a key part in the development of our youth offer and the creation of online resources for teachers and schools. As part of a small charity making a big impact, you’ll help ensure Ben’s legacy continues to reach and inspire thousands more young people across London and beyond.

Key Responsibilities

Youth Programmes Management and Delivery

• Manage the operations of the charity’s youth programmes in London including our two Choices & Consequences exhibition sites, Youth Ambassador Programme and other projects.
• Deliver inspiring, high-quality workshops and help train others by modelling best practice and supporting their development
• Work closely with the team to maintain consistently high standards across all our programmes, playing a key role in quality assurance and continuous improvement.
• Take the lead on specific projects as needed, helping us grow and evolve our youth work in line with our mission.

Programme Development

• Assist with the review, shaping and strengthening our youth programmes by using insights from young people and service user feedback to inform ongoing development and improvement.
• Review, design and create engaging learning resources in collaboration with the Head of Programmes, including youth programmes and online resources for teachers and schools.
• Use feedback and evaluation data to support learning and improvement across the charity, and produce clear, insightful reports for internal use, stakeholders and funders.

People Management & Development

• Induction, training, development, performance management and line management for two direct reports (Youth Programmes Officers)
• Induction, training development and performance management of freelance facilitators and actors
• Work with the Head of Programmes to provide training to youth programmes delivery staff

Advocacy and Engagement

• Promote the work of the Ben Kinsella Trust and identify new leads and wider engagement in our workshops
• Represent the views of the Ben Kinsella Trust by speaking at public events
• Carry out any other reasonable duties in line with the role, as requested by your line manager, to support the smooth running of the charity

Person Specification

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.

While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.

Experience & Qualifications

• Experience in a similar/equivalent role in youth work, teaching, or programme/project management
• Significant experience delivering workshops, education, youth programmes or training to a diverse range of young people
• Experience in training adults or colleagues
• Experience of successful collaborative working with senior managers, practitioners, and stakeholders
• Experience of leading and managing teams, freelance or part time staff
• Experience of designing and creating learning resources and youth/education programmes
• Experience of programme and project management

Skills and Knowledge

• An effective educator, with the ability to empower and educate young people to achieve ambitious learning outcomes
• An understanding of knife crime, youth violence and other key current issues affecting young people
• Ability to work independently, with initiative, able to manage multiple priorities and projects effectively
• Programme and project management skills with an organised and proactive approach
• Written and verbal communication skills with attention to detail
• Familiarity with the youth work, education and charity sectors

Key Attributes and Values

• Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
• Empathetic and youth-centred – able to build trust and create safe, inclusive spaces where young people feel heard, respected, and supported
• Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
• Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice

Benefits

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities

How to apply

If you would like to apply for this role, please submit a CV and supporting statement, outlining how you fulfil the person specification (experience, skills and knowledge, key attributes and values) for this role.

Applications close: 10th November at 3pm

Interview schedule:

• 1st stage, 20th and 21st November (virtual)
• 2nd stage 27th and 28th November (in person)

The Head of Fundraising will lead all fundraising activities, overseeing the full spectrum of income generation to support our mission of empowering young people through football and education. This is an extremely exciting opportunity for the successful candidate to lead on fundraising for an organisation which has barely scratched the surface of the fundraising landscape. There is autonomy over the direction of travel with a lot of support from the CEO on ideas and future programmes.

KEY RESPONSIBILITIES

· Strategic Fundraising Leadership

o Develop and execute a comprehensive fundraising strategy to grow income across all streams, aligning with the Foundation’s goals.

o Set long-term targets for income growth, monitoring progress and adapting strategies to capitalise on emerging opportunities.

o Act as a key ambassador, representing the Foundation at senior-level meetings with funders and corporate leaders to secure support.

· Trusts, Foundations, and Statutory Funding

o Lead on securing multi-year grants from major trusts, foundations, and statutory bodies, producing compelling applications and stewardship reports.

o Manage a portfolio of high-value trust relationships, cultivating new leads and ensuring personalised engagement to maximise funding.

o Oversee statutory funding bids, including government departments and local authorities, to support programme.

· Philanthropy, Major Donors, and Individual Giving

o Build and steward a portfolio of major donors and philanthropists, networking to identify prospects and delivering tailored proposals to secure gifts.

o Develop individual giving campaigns, including digital appeals and supporter journeys, to grow recurring donations and engage a broader donor base.

o Foster long-term relationships through personalised stewardship, ensuring high levels of donor satisfaction and retention.

· Corporate Partnerships and Brand Collaborations

o Secure corporate partnerships for sponsorships, employee volunteering, and content production, leveraging the Foundation’s football focus to attract partners.

o Collaborate with the marketing team to align corporate engagement with brand visibility and impact storytelling.

o Negotiate and manage partnerships that provide financial support, in-kind contributions, or co-branded initiatives to enhance programme delivery.

· Events and Community Fundraising

o Plan and oversee fundraising events, such as corporate football tournaments, charity matches, and supporter evenings, to raise funds and build engagement.

o Manage event logistics, budgets, and partnerships to ensure successful delivery and measurable ROI.

· Digital Fundraising and Innovation

o Support digital fundraising strategies, including online campaigns, social media appeals, and email marketing to grow donor acquisition and retention.

o Champion the use of AI and new technologies to optimise fundraising processes, such as personalised donor communications and data analysis.

o Ensure robust data management in CRM systems to track donor interactions, compliance with GDPR, and fundraising performance.

· Team Management and Cross-Team Collaboration

o Work with programme delivery, marketing, and operations teams to create compelling propositions and gather impact data for fundraising materials.

o Ensure all fundraising complies with legal, ethical, and governance standards, mitigating risks and upholding transparency.

· Safeguarding

o Ensure all fundraising activities, events, and donor engagements comply with the Foundation’s safeguarding policies, including DBS checks and risk assessments.

Person Specification

· Essential Skills and Experience:

o Proven track record of securing significant funding across multiple streams, such as trusts, statutory bodies, philanthropy, corporates, and events.

o Experience leading a fundraising team, with strong people management and mentoring skills.

o Exceptional written and verbal communication skills, with the ability to produce compelling proposals, reports, and pitches tailored to diverse audiences.

o Strategic thinker with demonstrated success in developing and implementing fundraising strategies to achieve income growth.

o Strong networking and relationship-building abilities.

o Knowledge of fundraising regulations, governance, and compliance, including GDPR and ethical standards.

o Proficiency in CRM systems, data analysis, and digital fundraising tools.

o Passion for the Kinetic Foundation’s mission, with an understanding of challenges faced by disadvantaged young people in London.

o Commitment to safeguarding and promoting the welfare of young people.

· Desirable Skills and Experience:

o Experience in sport-for-good or youth-focused charities, particularly with football-based programmes.

o Knowledge of AI and digital innovations in fundraising.

o Track record of managing high-profile events or brand partnerships.

o Familiarity with London’s philanthropic and corporate landscape.

· Personal Attributes:

o Ambitious and proactive, with a growth mindset and commitment to continuous learning.

o Collaborative and supportive, able to inspire teams and build positive relationships.

o Resilient and calm under pressure, with strong organisational skills to manage multiple priorities.

o Ethical and transparent, with a focus on delivering measurable impact.

• £45,000 base salary + bonuses
• 4-day field week (Tues–Fri), Mondays work-from-home
• Full autonomy over team, site planning & logistics
• Work with leading UK & international charities

Ready to lead, inspire, and make a difference? Join Zen Fundraising as our London Manager — own your region, grow your team and drive results in street and private site fundraising.

About Zen
We’re a family-run, market leader in face-to-face fundraising. Trusted by top national and international charities, we deliver exceptional results and long-term donor support. Our team is experienced, ethical, and dedicated to helping you grow.

 Why Zen?

• Strong bonus structure for quality-focused performance
• ·Short, high-energy field days (just 5 hours/day)
• Clear progression and dedicated support from a hands-on HQ team
• All transport logistics and costs covered — including a Railcard (18–30)
• Culture built on ethics, development and real work/life balance

Your Role

• Lead, train & motivate your team in the field
• Plan weekly site allocations, transport and team logistics
• Ensure smooth daily operations and strong compliance
• Foster high morale, retention and consistent results
• Hit team targets for donor quantity and quality

What You Bring

• 6+ months in face-to-face fundraising or direct sales management
• ·Experience on the street or in private sites (e.g., shopping centres)
• Strong leadership, planning and interpersonal skills
• A driven, proactive attitude with a passion for impact

Additional Benefits

• Signing bonus + referral bonuses
• ·Company pension, paid sick leave & volunteer days
• Casual dress & regular team socials
• Free/subsidised food & mentoring programme
• No weekends — ever

The application deadline is Friday 31st October at 6pm.

We are looking for a Digital Fundraising Marketing Manager to join a global team fighting for a new era where people, wildlife and the planet thrive.

This is a Surrey based hybrid role with 2 days a week in the office.

The Charity
A passionate charity with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
This role is part of the Global Fundraising Team of over 50 staff. You will be responsible for planning and managing a digital fundraising portfolio including paid and organic advertising, Shop and eCommerce products, and Community and Events fundraising.

You will manage the delivery of digital campaigns from start to finish, from budgeting and scheduling through to audience selection, agency and supplier briefing, copy and creative development, digital production, and reporting.

Working in conjunction with the Head of UK Fundraising, you will identify innovative opportunities for the development of the UK digital fundraising strategy.

Data and measurement to optimise results working with fundraising, digital, CRM teams and external suppliers to evaluate and report on digital product and campaign income, identifying KPls to optimise for regular and single growth income.

Process management to drive efficiencies you will champion best practice digital production systems, processes, and platforms to improve ways of working.

The Candidate
Track record of working on successful digital marketing, campaigns and communications ideally in a charity setting.

Experience of delivering digital marketing strategy and campaign management for lead generation, acquisition and retention that is audience-centric, rooted in insight and target driven.

Experience of working across a range of digital channels including paid and organic social media, Google Ads , web and email.

Hands-on experience of working with digital production, service providers and platforms to identify and deliver best-in-class digital solutions.

Experience of digital and data reporting and analysis, with track-record of acting on insights to achieve KPls and income targets.

Experience working with a wide range of stakeholders to support their digital marketing planning and communication delivery.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Opportunity to join a global team fighting for a new era where people, wildlife and the planet thrive.

As the Senior Legacy Marketing Manager you will be responsible for the day to day implementation of the UK Legacy Marketing programme and also develop the UK and International Legacy Marketing strategy.

This is a Surrey based hybrid role with 2 days a week in the office.

The Charity
A passionate charity with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
Develop and refine UK and international legacy strategies.
Lead KPI reporting and recommend investment opportunities.
Stay updated on best practices and sector trends.
Plan and execute legacy campaigns via direct mail, email, social media, events, and publications.
International Legacy Support
Create adaptable marketing assets for local teams.
Support local campaign execution and enquiry handling.
Engage external agencies where needed.

The Candidate
Proven experience in legacy marketing and strategy.
Strong understanding of direct and digital marketing.
Excellent communication, copywriting, and strategic planning skills.
Proficiency in CRM systems (ideally Salesforce) and Microsoft Office.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About Us 

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team

This role sits within the Fundraising, Marketing and Communications team. We are a small team of passionate fundraisers, marketers and communications professionals with one goal - to find homes and better support for homeless LGBTQ+ young people. This role line-manages a Social Media Content Coordinator.

Job Summary

Please note there is one vacancy that can be done from any akt location (Manchester, London, Newcastle or Bristol). 

We are looking for a creative, outward-focused communicator to put akt on the map – developing stories and messages, and driving reach through strategic channel management, as well as ambitious celeb, PR and influencer partnerships.

With limited budget and resource, you’ll need to be strategic and inventive to make sure our cause is seen, heard and supported. You’ll also need to be rooted in LGBTQ+ online culture. You’ll be responsible for the management and content of akt’s ‘shop window’ – our social channels and website. You’ll advise the CEO and Director on the best strategy and opportunities for building akt’s reputation, presence and profile.

The ideal candidate will be:

• Confident, taking accountability and ownership for making it happen
• Being bold and courageous in new ideas
• Instinctively inclusive in approach to working with colleagues, young people and external partners

More information about the job role and benefits can be found in the documents attached to this vacancy. 

We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look! 

Application deadline: midnight (11.59pm) on 17th November 2025

Interviews: 24th or 25th November 2025

Harris Hill is delighted to be partnering with The Insurance Charity in their search for an experienced and compassionate Senior Grants and Services Caseworker.

Location: Central London (4 days office /1 day remote after probation)

Salary: £40,000–£42,000 per annum

Benefits: 20% employer pension contribution, life assurance, 25 days annual leave + discretionary closure days.

 The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

 In this pivotal role, you will:

• Assess and manage applications for financial and practical assistance.
• Provide personalised advice on benefits, housing, debt, and related issues.
• Recommend appropriate grants and ongoing support for individuals and families.
• Oversee the volunteer visitor network, ensuring beneficiaries receive the best possible service.
• Work closely with the Director of Welfare and Grants to develop partnerships with other organisations and enhance services.
• Line manage the Welfare Administration Assistant and contribute to continuous improvement in processes and policies.

Every day, you’ll make a tangible difference to someone’s life — helping people find solutions, regain independence, and move forward positively.

You’ll bring:

• Proven experience as a Caseworker or Grants Officer within a welfare or grant-making environment.
• Up-to-date knowledge of UK benefits and welfare systems.
• Strong understanding of financial hardship issues and the organisations that can help address them.
• Excellent interpersonal and written communication skills — empathetic, clear, and professional.
• Strong data analysis and digital skills, including experience with case management systems and MS Office.
• The ability to manage a complex caseload with compassion, attention to detail, and fairness.
• A collaborative, proactive approach — you enjoy being part of a small, supportive team where everyone contributes.

 Experience in line management, partnership development, or programme management is desirable but not essential.

 If you’re an experienced caseworker who combines empathy with sound judgment and wants to use your skills to make a real impact, we’d love to hear from you.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.

We’re looking for passionate, faith-filled Regional Coordinators to help raise awareness, inspire prayer, and grow support across the UK — particularly in Scotland, the Midlands, and London.

About the Role

You’ll be the local face of Barnabas Aid — building relationships with churches, supporters, and Christian communities in your region.

• Share the stories of persecuted Christians and mobilise prayer and action
• Represent Barnabas Aid at church meetings, events, and conferences
• Encourage giving and ongoing support to sustain vital projects worldwide
• Strengthen engagement through inspiring communication and personal connection

About You

• A practising Christian, actively involved in a local church
• Passionate about the global persecuted Church and Barnabas Aid’s mission
• A confident communicator and network builder
• Organised, proactive, and comfortable presenting to groups
• Able to travel within your region

Why Join Us?

You’ll be part of a mission-driven international ministry that turns compassion into action. Every conversation, event, and prayer you inspire helps bring hope and aid to Christians in need.

We are entering an exciting phase of growth and are looking to expand our services supporting families and individuals and extend our reach across Birmingham, the Black Country, and surrounding areas. This new Operations Manager role is central to these plans.

As Operations Manager, working closely with the CEO, you’ll oversee the day-to-day running of organisation across our 2 main premises and in other community venues.   You will manage the admin and appointments functions and ensure our services run smoothly, consistently, and with a focus on quality, sustainability, and user experience. 

Initially, the role will be hands-on and operational, with responsibility for recruiting and training administrative staff, fully re-opening our 2 main premises, and transitioning to a hybrid model of online and face-to-face counselling. You will also support the implementation of updated policies, procedures, and new online appointment and case management systems.

As the organisation grows, there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team, and help us meet the increasing need for our services.

Based at our Birmingham office, this role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

· Oversee day-to-day operations across Birmingham, Wolverhampton, and community venues.

· Lead and manage the administration team, including recruitment, training, and volunteer coordination.

· Manage appointments, service utilisation, waiting times, and payments.

· Streamline processes and systems to improve efficiency, consistency, and client experience.

· Support implementation of new technology, online appointments, and case management systems.

· Ensure premises are safe, functional, and fit-for-purpose.

· Monitor service performance, budgets, and KPIs; prepare reports for management and funders.

· Promote a positive, inclusive, and supportive workplace culture.

· Work closely with service managers and the CEO to align operations with strategic goals.

· Ensure compliance with HR, health & safety, and organisational policies.

What we’re looking for

· Proven experience in operational management, ideally in third sector, health, or community services.

· Strong administrative experience and ability to oversee budgets, KPIs, and performance.

· Experience designing and embedding processes, policies, and systems.

· Confident in implementing technology and using data to drive decisions.

· Experience managing premises and creating safe, functional environments.

· Understanding of client journeys and accessibility, with experience improving engagement and service utilisation.

· Knowledge of HR and health & safety, with experience managing staff wellbeing and compliance.

· Strong leadership, communication, and relationship-building skills, with a commitment to inclusion and equity.

About Kapella

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training, and domestic abuse programmes across Birmingham and the Black Country. Our work includes self-paying clients as well as funded projects delivered through contracts, grants, and partnerships.

Why join Kapella?

Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
Be part of a passionate, supportive, and values-driven team.
Significant opportunity to shape operational processes and grow into a senior leadership role.
25 days annual leave plus Bank Holidays, pension, CPD and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role. 

Closing date: Wednesday 5 November 2025.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Location: Birmingham Office (with travel to Wolverhampton and other community venues)
Hours: Full-time (37.5 hours per week) – 4 days considered for the right candidate
 

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION

This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.

Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.

This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.

You will be a key member of the charity's Extended Leadership team

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.

• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours

Stakeholder Management

• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.

Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.

Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.

Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.

Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance

General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.

Essential Criteria 

Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging

Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.

Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.

Interview date: week commencing 10 November 2025

The Initiatives and Partnerships Manager plays a key role in the Trust’s Initiatives and Partnerships Team. The post holder will support the development and implementation of the Trust’s projects, manage team members and on occasion support external and partnership projects. Our work is varied, ranging from early-stage feasibility planning, partnership development, fundraising, business planning and design development, as well as supporting our conservation team who lead construction phase oversight. 

This role builds on the successes of the Trust’s longstanding Regeneration programme, which has undertaken pioneering Regeneration projects addressing some of our most pressing conservation needs, as well as developing new operating models for some of the churches in our care. The job will support our regional teams in developing and implementing projects to deliver a range of conservation, social and regeneration benefits; with the balance of each responding to local need, demand and opportunity.

In addition, it encompasses the work undertaken to develop new commercial income opportunities. Examples are our groundbreaking Champing™ initiative, as well as others such as filming, and other commercial partnerships.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.