Jobs for the Social Welfare sector

Job Title: Occupational Therapist

Location: The role is based in East Croydon, accessible by Train and Tram Link. Unfortunately this location does not have step free access.

Salary: £40,000 (Full time equivalent)

Shift Pattern: 22.5 hours per week across three working days, Monday to Friday on a rota between 08:00 - 20:00

About the role

We're looking for an Occupational Therapist who has experience in Complex Mental Health and Substance Misuse to join our residential service based in Croydon. You will use your skills and knowledge to support residents with mental health challenges, complex needs, and will provide specialist occupational therapy as part of their recovery. This is a great opportunity to shape your own role, alongside a team of Positive Engagement Workers, a Dual Diagnosis Worker, and Clinical Psychologist, whilst working closely with the Group Psychological Lead and other external partnerships. You will receive regular supervisions and have time with an external Occupational Therapist. 

You will:

• Deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills
• Be proactive with planning and delivering meaningful activities; this includes one to one and group sessions
• Work closely with clinical teams to meet people where they are, assess their situation, and write recommendations and signposting accordingly
• Assess their current situation through holistic assessments and put plans in place for them to overcome their personal barriers, to enable them for independent living and stability
• Provide psychologically informed interventions in a person-centred approach, flexibly to the resident needs
• Complete various assessments from function to task related to help empower enhanced community and personal engagement
• Set SMART goals in a collaborative way with residents, taking into account all information present from various team members and partner agencies.  

About you

We’re looking for a passionate, driven and qualified Occupational Therapist, registered with the HCPC who has experience working with people that have multiple complex needs. You’ll be confident applying theory to the practical working environment. We use a trauma informed, non judgmental approach, so it’s important that you can work well with others, fit into the team, and build trusting relationships. You will be able to apply your knowledge of relevant guidance and protocols to the working environment. You will have a background in a similar role, able to provide specialist support to our residents who struggle with their mental health and substance use.

What we look for:

• Ability to provide specialised occupational therapy assessment and treatment for residents/participants.
• Willingness to work in adherence to Health and Care Professionals Council (HCPC) and Consultation Observation Tool (COT) and other practice guidelines.
• Ability to identify activity needs and wishes through various approaches such as assessments, observations, and discussions then use these to implement plans of action.
• Ability to recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.
• Supporting residents/participants with the relevant life skills, knowledge, and resources to support their journey to achieve independence and their desired goals.
• Ability to develop, participate in, and encourage residents/participants to participate in the running and development of various projects and group engagement activities.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Occupational Therapist | Occupational Therapy | Mental Health | Charity | Social Care | Substance Use | Complex Needs | Residential | Interventions | Therapy | HCPC

Westway Trust is seeking a highly motivated Caretaker who will be passionate about developing and maintaining high standards of security and presentation of buildings across the 23 acres of estate, to ensure continuity of the use of the buildings and grounds for tenants and community use. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

You will be an enthusiastic individual with a good level of customer service who will have the ability to deal confidently with tenants and the general public.

Key responsibilities of the role include but not limited to:

• Responsible for light maintenance and housekeeping duties across the Trust’s buildings and estate.
• Perform simple repairs and maintenance tasks as required.
• Conduct security checks of the Trust’s properties across the estate, involving opening buildings and locking all doors and windows when not in operation.
• Inspecting buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order.
• For the general upkeep of buildings, sourcing, booking and supervising contractors for minor repairs working with the Facilities Team.
• Work with the Grounds & Gardens team to ensure Westway Trust’s land remains clean and tidy at all times (fly-tipping/bins/parking).
• Liaising with colleagues to assist in the unit base parking operations.
• Monitoring of bin collections and cleaning and re-arranging as required.
• Preparing rooms for meetings and events, including the moving of equipment such as tables and chairs.
• Liaising with Events Team to deliver support to events.

Knowledge and Experience:

• Educated to GCSE standard or equivalent.
• Three years of working with a property team or as a caretaker or in a similar role.
• Electrical and plumbing experience and / or qualification is desirable but not essential.
• Painting/decorating experience is desirable but not essential
• Good understanding of technical information, building construction and design.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Good people management relationships.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Proficient at managing databases and programmes.
• Experience of handling anti-social behavior matters.
• A keen eye for detail and presentation in all aspects of work.
• Good knowledge of the local area would be particularly helpful.

Personal Skills:

• Confident communicator.
• Good people skills and conflict resolution skills.
• Effective problem-solver.
• Proactive approach
• Reliable and flexible.
• Ability to work on own initiative with minimum supervision.
• Ability to work independently and as part of a team in culturally diverse environment.
• Experience of adhering to health and safety regulations at all times.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Desirable: 

• Driving license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 21 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Location: Royal Free Hospital, London NW3 2QG

Start Date: Immediately

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

Role Purpose

To provide a high quality welfare benefits advice service to people affected by cancer with the aim of maximizing their income and advising on a range of related social welfare issues.

To work closely with the staff of the Citizens Advice Camden Macmillan Welfare Advice Service to maintain and further develop a quality provision ensuring that Citizens Advice standards are met. 

To work effectively with Macmillan Cancer Support, The Royal Free London NHS Foundation Trust, Macmillan Information Centre and other relevant agencies, to ensure that people living with cancer who have been referred to the service are appropriately supported. 

This role will primarily be based at the Citizens Advice Camden Welfare Advice Service at the Royal Free Hospital; some work may be undertaken at other sites. The Citizen Advice Camden office is based within the hospital’s Oncology department.

Key elements/Tasks 

The adviser will be expected to work in a busy and often demanding hospital environment. This role will require you to work with a large number of clients, many of whom will present with multiple and complex advice needs because of their condition. This can be an emotionally challenging and sometimes distressing working environment, and the adviser will need to demonstrate emotional resilience and an awareness of how to support herself/himself and to seek support from others in dealing with this. 

The adviser will need to be sensitive to the demands of working daily with healthcare professionals and other non-Citizens Advice Camden stakeholders and to work effectively as an ambassador for Citizens Advice Camden. A large part of the role, in addition to advising clients, involves building and maintaining strong relationships. 

To apply complete our application form and online application.

Closing deadline for applications is: 9.00am on Monday, 22 September 2025

CVs are not accepted. 

Interview date: w/c 29 Sept but tbc

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Job Title: Refuge Worker

Location: Hounslow (This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location)

Contract type: Full Time, Fixed Term Contract (Until February 2026)

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 September 2025

Interview Date: 25 and 26 September 2025

Area Coordinator – Community Connections

We are seeking an experienced and compassionate Area Coordinator to support individuals with their mental wellbeing and help them build resilience and independence.

Position: Area Coordinator – Community Connections
Location: Mole Valley
Salary: £30,906 per year
Hours: 37 hours per week
Contract: Permanent
Benefits: 25 days annual leave plus bank holidays, pension contribution, paid sick leave, staff wellbeing initiatives, discounts, and more
Closing Date: 26 September (interviews scheduled on a rolling basis)

About the Role

This role will see you managing a caseload of clients, working one-to-one with individuals to create tailored, person-centred support plans. You’ll help people access activities, groups and local services that promote positive mental health, and build relationships with carers, professionals and other community partners.

Key responsibilities include:

• Managing and supporting a caseload of clients experiencing a range of mental health challenges
• Providing advice, information, signposting and support around wellbeing
• Creating non-clinical support plans guided by client needs
• Working collaboratively with statutory and voluntary sector partners
• Supporting and facilitating occasional group sessions and activities
• Collecting and reporting data, including case studies

About You

To be successful in this role you will have:

• At least 2 years’ experience in community-based mental health and wellbeing support, or a relevant qualification (e.g. counselling, psychology, social work, health and social care)
• Knowledge of safeguarding, confidentiality, consent and GDPR
• Strong interpersonal and communication skills, with the ability to maintain professional boundaries
• An understanding of community-based and lone working practices
• Confidence in using Microsoft Office and updating client management systems
• Emotional resilience and the ability to manage challenging situations calmly and professionally

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).

Other roles you may have experience of could include; Community Support Worker, Mental Health Support Worker, Wellbeing Coordinator, Social Prescribing Link Worker, Caseworker, Recovery Coordinator, Mental Health Practitioner.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

#INDNFP

Rivers Project Officer
Location: Colne Valley Park Visitor Centre, Denham, Nr. Uxbridge
Contract: Permanent
Salary: £28,000, rising to £29,500 upon successful completion of probation period
Hours: 37.5 hours per week

We are looking for an enthusiastic Rivers Project Officer to deliver a variety of river enhancement, monitoring and citizen science-based community engagement across the Colne Catchment.

Summary of role: This is an exciting opportunity for someone who’s passionate about healthy rivers, skilled in ecological monitoring, and keen to bring people together to care for their local environment. The Rivers Project Officer will deliver river enhancement monitoring, and community engagement initiatives across the Colne Catchment — a landscape that stretches from internationally rare chalk rivers to the gravel pits and reservoirs of the Colne Valley Regional Park. This unique catchment supports remarkable wildlife, offers diverse recreational opportunities, and plays a vital role in public water supply.

Key responsibilities include:

• Gathering and analysing environmental data to inform action and solve catchment challenges.
• Monitoring water quality, riverfly populations, and physical habitats.
• Organising citizen science and hands-on conservation activities with local communities.
• Inspiring awareness, stewardship, and practical enhancement of local watercourses.

Our office in the middle of a country park right next to a chalk stream is a special place to work!

Groundwork South

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: Tuesday 30th September
Interview date: Tuesday 7th October (via teams)

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health.

As a Team Leader you will received guidance and support from the registered service manager to help maintain high quality support to oversee the supported accommodation service. You will also join a cohort of experienced regional managers who, alongside the registered manager, will provide peer support to you in your role.

The successful applicant will be supporting active and independent service users with mental health needs with a wide range of interests and goals. No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: meals out, cooking/baking, board games, movie nights, arts and crafts and many more.

The Role:

-To directly lead the team and be responsible for the line management of team members

-To operate as a Team Leader across different streams of support and ensure effective running of services with the support of other senior staff.

-To undertake within your duties direct support to service users. 

-To provide person-centred care and support to enable people with mental health needs to live as independently as possible and be part of their community. 

-To engage with service users and build trusting therapeutic relationships.

-To undertake assessments of new referrals and ensure robust review processes for those who use the services

-To work closely with other professionals and agencies to provide a coordinated personalised service, which meets the identified needs of individuals, promotes their recovery and maintains their quality of life. 

-To deputise for the Mental Health Manager in relevant work areas when required. To provide staff supervision and management, undertaking initial assessments and liaising with other professionals and agencies.

Vacancy Reference Number: 87379

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

We are recruiting a Supported Living Coordinator for our supported living and outreach service in Blackpool, which provides person centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.

We are looking for an experienced practitioner with management experience to provide care and support to people with learning disabilities.

Your role will include:

- Developing the independent living skills and community inclusion of service users

- Identifying and accessing activities with service user to promote valued and meaningful lifestyles

- Providing respectful personal care, emotional and practical support to service users

- Collaborating with service users, families, and the multi-disciplinary team to maximise service user outcomes

- Implementing Creative Support principles, policies, procedures and guidelines and ensuring that the service fulfils CQC requirements

- Supervising and supporting staff to best meet service user needs and preferences

- Supporting service users with behaviour that challenges services and implement positive behaviour support

Experience is essential for this role, as is access to a car.

You will be expected to work flexibly to meet the needs of the service, including evenings and weekends.

This unique and challenging opportunity will provide you with provide you with an environment that offers personal and professional development. We will provide you with further managerial training and qualifications to best meet the needs of the service.

Vacancy Reference Number: 87378

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Children And Family Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

Job Title: Children and Family Worker

Location: Based on site in West London (This location is hidden due to the sensitive nature of the service) Unfortunately this service does not have step free access.

Salary: £27,007.50

Shift Pattern: 37.5 hours per week on a rolling rota Monday to Friday between 07:30 - 15:30, 09:00 - 17:00 and 11:30 - 19:30 with occasional Saturdays, at least one Saturday every 3 months between 09:00 - 17:00. 

About the role

Are you passionate about providing safe and stable accommodation to women and children escaping domestic abuse? Wanting to help make a difference and provide specialist support to them to gain greater independence? This might be the role for you.

As a Children and Family worker, you will be based within our Women's Refuge service, supporting women and children up to the age of 15 who have escaped domestic abuse. You will deliver trauma-informed, child and family centred support to promote safety and wellbeing, working collaboratively with mothers to strengthen the parent-child relationship during a time of crisis. You will support with both emotional and practical day-to-day support. This is typically done through key work sessions, risk assessments, and empowerment focused activities. 

You will play a vital role in supporting families, being the sole specialist within the service, which gives you autonomy to shape the role based on your expertise and experience. You will lead on child-focused support, as well as working part of the wider team to provide the support to mothers. You will deliver a range of support for children and young people, as well as family and parenting support. 

About you

We are looking for someone who has a real passion to support families and children who have experienced domestic abuse. You will have a trauma-informed understanding of domestic abuse and the impact it has on families, and will be able to engage in sensitive conversations, recognising signs on trauma, and being proactive to support families to overcome this. This is a hands-on, active role, ideal for someone who is creative, energetic, and passionate about working directly with families. You will be a team player, able to collaborate and provide support to colleagues as needed. 

• A background in working with adults and children, particularly from trauma affected backgrounds
• Experience in supporting mothers in helping children transition to new schools
• Proven ability to plan and deliver engaging play sessions, after school activities, and family events as well as religious and national celebrations
• Confidence in working with children who may have behavioural challenges, being able to signpost to early intervention services
• Experience/ability to support children with special educational needs or additional behavioural needs
• Ability to work in a fast changing environment
• Patience, empathy and resilience
• Creativity, flexibility, and a can-do attitude
• Non judgmental approach and genuine commitment to empower families to overcome their barriers
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Domestic Abuse | Women services | Domestic Violence | Children Worker | Children specialist | Trauma Specialist | Womens Refuge | Female Services | Family Specialist | Trauma informed care

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

Brief role description:

The Employment Advisor (Community) North-West will support the following individuals in sourcing employment, training, vocational and/or educational opportunities:

• ​Early Service Leavers (ESLs) registered on CTP FHP
• ​Med Discharge requiring additional employment support.
• ​“At Risk”2 Employment Support Programme (ESP) Service Leavers (SLs).
• ​“At Risk” Core Resettlement Programme (CRP) Service Leavers (SLs).​

​

​The Employment Advisor (Community) will do this by providing employment & job finding support,​

access to wider support agencies and, when required, individual needs assessments.​

​

​Interested? Want to know more about the Charity? Check out our website

​

Eager to know more the role? Have a look at the Job Description attached.

​

​What’s in it for you? Check out the Benefits sheet attached.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date ​Friday, 12 September 2025

​

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

Ref: RVPL-251

Closing date: Monday, 22nd September 2025 at 9.00 am

Are you a proactive, collaborative and empathetic individual with experience of managing reception or front-of-house responsibilities? Do you have a proven record of recruiting, training, or managing volunteers and supporting people with barriers to employment?

If so, join St Giles as a Reception and Volunteer Pathway Lead (internal job title) where, as part of the Central Services or Service Delivery team, you will lead both front of house reception services and a structured volunteer employment pathway.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As Reception and Volunteer Pathway Lead, you will act as the first point of contact for visitors, ensuring a welcoming and professional environment, and also manage incoming calls, emails, and correspondence and maintain a tidy and accessible reception area.  You will also design and deliver a volunteer pathway programme for individuals returning to employment, which will include recruiting and onboarding volunteers with a focus on those who have been out of work and collaborating with internal departments to identify placement opportunities and role specifications.

We will also rely on you to provide induction and training support for volunteers and to offer ongoing supervision, coaching, and check-ins throughout placements.  Monitoring and evaluating volunteer progression with clear pathways to employment and maintaining accurate volunteer records, ensuring safeguarding and compliance standards are both key duties, as is supporting departmental teams in coordinating volunteer schedules and placement logistics.

What we are looking for

• Relevant experience in administration, HR, or volunteer management

• An understanding of barriers to employment and trauma-informed support

• Sound knowledge of GDPR and data protection and of safeguarding practice

• An understanding of of EDI and creating an inclusive work culture

• Excellent interpersonal, IT and communication skills, verbal and written

• A professional, collaborative and flexible approach to your work.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

Hours: Full-time position, 37.5 hours per week (including evenings and weekends)

We are a Peer-led organisation, so we value lived experience. We encourage you to apply if you have any experienced drug misuse, or homelessness in the past.

About us:

BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.

Our team plays a crucial role in engaging with people who may not access traditional services, offering immediate support and practical solutions to improve their well-being. Our team, many with lived experience, offers non-judgmental support, outreach, and education to help people on their journey to recovery. 

Main Purpose of the Role:

To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey across the Borough of Haringey. This role will require dynamic, hands-on management of BUBIC’s team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.

You will represent BUBIC’s values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.

Key Responsibilities

• Provide strong, responsive leadership and day-to-day management of a diverse team.
   

• Represent BUBIC at external meetings, events, and forums to promote our ethos and strengthen partnerships.
   

• Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
   

• Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
   

• Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service.
   

• Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
   

• Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
   

• Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
   

• Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
   

• Create and maintain referral pathways, particularly for individuals unfamiliar with formal drug services.
   

• Inspire and coordinate volunteer engagement, ensuring their efforts align with BUBIC’s objectives and values.
   

• Develop and manage a weekly timetable of service delivery, outreach, group work, and community events.
   

• Facilitate monthly themed sessions for service users, families, and community members, shaped by local need.
   

• Foster clear internal communication and lead regular team meetings to share updates, safeguarding concerns, and key trends.
   

• Deliver community-based presentations on substance misuse, emotional wellbeing, and public health themes.
   

• Plan and deliver outreach across Haringey informed by local intelligence and service-user needs.
   

• Coordinate events and co-produced projects within budget and to a high standard.
   

• Maintain a strong understanding of the substance misuse field, including professional developments and emerging practices.

Person Specification

Education and Training:

• NVQ Level 3 (or equivalent) in Health & Social Care.
   

• Demonstrable knowledge of drug use and its impact on individuals and communities.
   

• Familiarity with SMART Recovery, 12-Step Philosophy, harm reduction, and peer-led support.
   

Experience:

• 5+ years’ experience in substance misuse or related services.
   

• At least 2 years’ experience managing teams in a community or substance misuse setting.
   

• Demonstrated success in supervising and developing staff to meet high standards.
   

Skills and Abilities:

• Strong knowledge of safeguarding adults and managing complex needs.
   

• Proven ability to form partnerships with agencies supporting excluded or marginalised groups.
   

• Excellent report writing, care planning, and case noting skills.
   

• Competence in psychosocial interventions, group facilitation, and key working.
   

• Ability to maintain boundaries, work non-judgmentally, and resolve team conflicts.
   

• IT proficiency in Word, Excel, PowerPoint; able to manage data for reports and monitoring.
   

• Experience planning outreach or community events to promote services.
   

Personal Attributes:

• Calm, logical, and assertive under pressure.
   

• Organised with strong time management and initiative.
   

• Passionate, empathetic, and knowledgeable about local communities.

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Slough

£26,208.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service.

This role involves working on a rota pattern made by early, late, weekend and bank holidays.

What you'll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description