We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.
As Head of Housing Support, you will:
Lead & Inspire
- Provide strategic leadership for Housing Support Services across the UK.
- Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
- Embed a culture of collaboration, high performance and trauma‑informed practice.
Drive Operational Excellence
- Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
- Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
- Oversee tenancy management, rent setting, arrears management and income recovery.
Shape the Future
- Influence policy, develop best‑practice procedures and contribute to organisational strategy.
- Build strong partnerships with local authorities, housing developers and external stakeholders.
- Represent Life at networking events and act as an ambassador for the charity.
Lead with Purpose
- Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
- Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
- Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.
About You
We’re looking for someone who is:
- A values‑driven leader committed to Life’s mission and vision.
- Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
- Skilled at leading high‑performing teams and developing individuals.
- A confident communicator with excellent relationship‑building and presentation skills.
- Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
- Highly organised, strategic, creative and able to work under pressure.
- Passionate about trauma‑informed practice and delivering outstanding client outcomes.
Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £45,655 per annum
Hours: 35 hours per week, 5 days per week
Location: Home Based with Extensive Travel across Midlands and South East
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Thank you!
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About Us
Khalsa Aid International is an award-winning global humanitarian organisation providing aid in disaster zones and supporting vulnerable communities worldwide. We are seeking a Finance Assistant to join our growing team and help ensure transparency, accountability, and effective use of donor funds.
The Role
This is an excellent opportunity for someone early in their finance career to gain hands-on experience in a fast-paced charity / NGO environment. You will support core finance functions including accounts payable, bookkeeping, bank reconciliations, donor fund tracking, and financial reporting.
Key Responsibilities
• Process invoices and manage accounts payable
• Record and reconcile donations and income streams
• Perform bank reconciliations and maintain accurate ledgers
• Manage petty cash and staff expenses
• Daily book-keeping and record keeping
• Assist with month-end processes (journals, accruals, prepayments)
• Support budgeting and forecasting activities
• Maintain organised financial records for audit and compliance
• Assist with management accounts and donor reporting
• Monitor and track restricted funds
• Prepare and submit Gift Aid claims (HMRC)
• Update financial data on internal systems (e.g. Notion)
• Coordinate payments across international projects and teams
• Issuing donation receipts
• Ensure finance processes are followed as per finance policies in place.
• Assist with adhoc reports
• Expected to assist Operations team, for events to guide on best practices.
• Carrying out detailed walkthrough tests for all projects and payments.
• Working with other departments to support them where required.
• Handling finance-related queries internally and externally; keeping log of all finance letters and documents
• Keeping all finance-related tracker sheets up to date.
• Responsible for gift aid.
• Assisting with the audit queries and process.
Requirements
Essential:
• Studying towards or qualified in AAT / ACCA / CIMA or relevant degree
• 4-5 years’ experience in finance, accounts, or bookkeeping
• Experience with accounting software (Xero, Sage, QuickBooks)
• Strong Excel skills and numerical ability; strong analytical skills
• High attention to detail and organisation
• Strong communication skills
• Deadline oriented and has worked in a fast pace environment
Desirable:
• Experience in charity / non-profit finance
• Knowledge of fund accounting / restricted funding
• Exposure to audit
• Understanding of Gift Aid
• Been previously independently responsible for parts of finance function and as a team leader.
What We’re Looking For
• Passion for humanitarian and charity work
• Proactive, adaptable, and solution-oriented mindset
• Ability to manage multiple tasks and meet deadlines
• Strong interpersonal and cross-cultural communication skills
• High level of integrity and professionalism
Candidates must have the legal right to work in UK; we are unable to offer visa sponsorship for this position.
We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Registered Charity
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Recognise the whole human race as one
