Diversity Inclusion And Volunteer Lead Jobs
The Diocesan Safeguarding Team supports parishes and senior clergy to safeguard children and adults who may be at risk of abuse and neglect, and those in abusive relationships.
As a vital part of the safeguarding team, the Training Administrator supports the department through a variety of tasks from the booking and administration of safeguarding training courses run by the Diocese and content management for the training webpages through to the maintenance of the personal safeguarding training record database.
If you have excellent IT skills, the ability to effectively prioritise and manage your workload, matched with a conscientious and flexible approach, then this may be the opportunity for you.
In return, you can expect to receive a generous annual leave entitlement, inclusion in a non-contributory pension scheme and season ticket loan.
Please refer to the Information Pack available on the link below for the full job description, person specification and information on the Diocese.
Main Duties And Responsibilities
Training
- In conjunction with the Diocesan Safeguarding Adviser, facilitate a safeguarding learning and development programme for the diocese aligned with the national church Learning and Development Framework, Church Safeguarding Standards, reflecting the specific safeguarding responsibilities of those in role.
- To administer all lay and clergy safeguarding training run by the Diocese in line with above, in approximately 80 sessions a year. This includes: producing a deadlines document; administers the sessions on Zoom / Teams, posting courses on Eventbrite and operating as content manager for publicity on the Diocesan website.
- To administer bookings for training courses; copy course materials and respond to emails and queries on training matters, ensure compliance of work submission required before and after courses.
- Log entry of all course participants onto a database to ensure each person has a personal safeguarding training record, and each parish has a safeguarding training profile.
General Administrative
- Work with IT and Information and Data Manager position to produce reports for the Diocesan Safeguarding Adviser on safeguarding training issues and trends, and annual statistics represented in charts and graphs for inclusion in the annual safeguarding review.
- Produce quarterly reports on training compliance for Archdeacons and the Diocesan Safeguarding Advisory Panel meetings.
- Helping to organise and minute meetings when the safeguarding administrator is not available/on leave.
- Support the safeguarding team with other tasks and projects as identified by the Safeguarding Administrator or Diocesan Safeguarding Adviser.
If you are interested in applying, please download the full job information pack, which contains the person specification
The client requests no contact from agencies or media sales.
We are seeking an experienced and successful fundraiser who has creative communication skills to join our team in the role of a Fundraising and Communications Manager.
This person will be responsible for the fundraising and communications function of the organisation, helping us to secure income via individual and community fundraising and charitable trusts and foundations as well as taking initiative to develop and grow into new areas of fundraising to help maintain and grow our services to survivors.
This post will also lead on internal and external communications and marketing to engage with internal and external stakeholders, including communities, donors, grant makers, supporters and professionals who feel as passionately about the need to support survivors of sexual assault and abuse as we do.
Benefits:
- 28 days annual leave pro rata, plus bank holidays
- 24/7 emotional and practical support
- A generous individual training budget to support your ongoing professional development
Please see the full job description and personal specification attached
Interviews for shortlisted candidates will take place on week commencing 17th June
This post will be subject to an enhanced DBS check. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. If we can make this easier through accommodation in the recruitment process, please do get in touch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Chief Executive – full-time, permanent, London (flexible/hybrid)
The Institute of Food Science and Technology (IFST) is seeking a new Chief Executive to lead the organisation through the next phase of its growth and development. This is an incredibly exciting opportunity for a highly experienced and energetic senior player to lead a small executive team, along with many highly dedicated and capable Institute members, as we embark on a number of key development projects which will continue to grow our charitable activities and influence in the food sector. The role is a key point of contact and ambassador for the Institute with many senior and influential stakeholders within the food sector and governments.
We are looking for a strong strategic and conceptual thinker, experienced in business and financial management, who can communicate with and influence people at all levels. The role leads a small team and will have significant hands-on involvement in day to day operational matters.
The individual will have attained a BSc or equivalent level, and have demonstrable experience in leadership and people management. They will have a broad understanding of the food (or associated) sector (and preferably experience working in the sector). Ideally, the individual will already have experience managing or running a charity, and so will have a practical understanding of charity governance best practice.
With multiple activities from publishing through to professional recognition and from scientific and technical events and communication through to supporting the next generation of talent, the Institute is looking for a leader who can work creatively and yet in a focussed way to ensure all these activities are progressed.
Ideally, they will have previously worked for a professional membership body and are likely to have experience in the food sector.
About the role:
- Full-time, permanent. London-based (Hammersmith) with flexible working – the individual will be required to attend regular physical meetings, often in London, but with some other meetings in the UK. This role may also include some international travel. Salary: On application. No agencies.
About the Institute
IFST is the leading professional body for those involved in all aspects of food science and technology.
As a charity and independent professional body, IFST is in a prime position to provide impartial, science-based information. In addition to publishing peer-reviewed papers, guides, periodicals and reports, we host events, webinars, lectures and conferences throughout the year.
We also aim to be a source of professionalism in our field that reflects the dynamic and innovative nature of food science and technology. We provide independent professional recognition of knowledge and skills. Our professional registers and accreditation schemes are widely recognised and valued throughout the sector as the benchmark for skills and expertise for food technical professionals.
IFST is guided in its decision-making and activities by its five values and through a strong commitment to equality, diversity and inclusion.
Values:
- Evidence-based - All that we do and deliver is based on evidence. This fundamental principle lies at the very core of IFST’s consciousness. We provide scientific evidence that the public, policymakers and our members can trust and use.
- Professional - We aim to be a repository of professionalism in our field of food science and technology and to ensure our profession serves the public. We demand and expect professionalism from our members whether drawn from academia, industry or the public sector.
- Innovative - Food science and technology is, by nature dynamic and innovative. Whilst a serious subject and with serious implications, it is exciting and fun. We will seek to reflect this dynamism in the way we work and communicate with others. We will therefore be responsive to the constantly changing environment in which we work and to the needs of our members and stakeholders.
- Independent - Our independent position and voice is critical and is what we are valued and respected for. We will ensure our governance, agendas and outputs are based on the best and most complete evidence available and, in gathering this evidence, we will not be unduly influenced by any single views or commercial pressures. We will build trust by being open about all our decision-making processes.
- Food Science Community - We value our members as a community of food scientists and technologists. We respect and value the diversity of our membership and all that this diversity brings. We seek to learn from each other and always encourage a friendly, approachable, inclusive and supportive spirit from all who work for and with us.
IFST’s EDI Statement:
The Institute of Food Science and Technology (IFST) recognises that diversity is not only a moral imperative but also a catalyst for innovation and excellence in scientific endeavours. We recognise the importance and benefits of equal opportunities, diversity, inclusion and eliminating discrimination in every aspect of our work. By embracing diverse perspectives, experiences, and talents, IFST aims to drive positive change and advance the field of food science for the benefit of society.
We aim to ensure that no individual or group is treated more or less favourably than others on grounds of sex, gender identity, age, marital status, disability, race, ethnic origin, nationality, sexual orientation, pregnancy, maternity/paternity or religion.
We work to comply with all the legislation related to equal opportunities to ensure that the culture, philosophy and processes within IFST are free from bias of any kind.
We actively encourage applications from individuals who may be underrepresented in our workforce, including those from Black, Asian, and minority ethnic backgrounds, individuals with disabilities, LGBTQI+ individuals, and women.
To apply:
Please send your CV and a brief cover letter detailing your relevant experience/skills and what attracts you to this role .Please note that any CVs received without an accompanying cover letter will not be considered.
All applications must be submitted via Charity Job no later than 5:00pm on 14th June 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Young Persons Advocate
Salary: £26,000 - £30,5000
Location: Brent Civic Centre and Hammersmith head office
Hours: 35 Hours per week
Contract: Fixed Term Contract until September 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster and Kensington & Chelsea. We work within a coordinated partnership response to violence against women and girls in these three boroughs as part of the Angelou Partnership, within the partnership Advance provides independent domestic violence advocacy and support for women, children and young people who have experienced domestic abuse.
About You:
To be successful as the Young Persons Advocate you will need the below experience and skills:
The post holder will have proven experience of working with children and young people and may have a background in youth work. They will have an excellent understanding of violence against women and girls, risk management and of best practice within the young people’s sector. As an experienced youth worker who has worked with young women and girls with complex and multiple needs, the post holder will be skilled in risk management and safety and support planning, remaining calm in a crisis and in handling sensitive information on a daily basis.
Experience of direct work with young women and girls who have experienced abuse, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Sunday 2 June 2024@ 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an Employment Coach with our Employcare Project you will be supporting unpaid carers living in Manchester; providing support and coaching in order for them to re-enter paid employment or voluntary roles. The successful candidates will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.
This role is subject to a Basic DBS check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
We are recruiting for 1.5 full-time equivalent roles, but are open to a mixture of parttime hours, so please put in your application how many hours you are interested in.
In your application, please outline how you meet the ‘Essential Criteria’ for this role. This is outlined in the ‘Person Specification’. If you don’t meet all the criteria, don’t worry, we still welcome your application and you can always get in touch with us for a formal chat if you have any questions.‘Desirable criteria’ are things that would help you in this role but are not essential. If you don’t meet these criteria, please still apply. You can use examples from your personal life as well as your professional experiences when completing the application.
Applications for this role close at 5pm on Tuesday 28th May, with interviews scheduled for the W/C 10th June. We may close this vacancy early if successful candidates are appointed, so please apply as soon as possible.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Please note, this is a 6 Month Fixed Term opportunity.
We now have an opportunity for a fixed term Performance Marketing Specialist to join us at Battersea. This role is responsible for delivering, optimising and evaluating Battersea’s digital advertising campaigns, specialising in paid social advertising channels such as Meta and TikTok. You will implement and manage large annual media spends to support the achievement of strategic objectives and individual campaign targets.
We are looking for someone with the skills and experience to manage the development of Brand focused digital media plans, from media planning through to implementation and end of campaign reporting. You will be required to deliver against performance targets and establish paid social activity as a key acquisition driver for teams and objectives across the organisation. You will also advise and recommend the best use of the platforms to hit performance targets.
To be successful in this opportunity, you will need excellent creative skills, and strong experience in developing campaign strategies and implementing a busy social media advertising plan, with a proven ability to manage large budgets across multiple ad platforms.
What we can offer you
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our Hybrid Working Model
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 21st May 2024
Interview date(s): 27th & 28th May 2024
For full details, please click on apply and download our recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
- Job Title: Data and Insights Lead
- Closing Date: Monday 26th May
- Salary: £26,500 (plus £3,000 Inner London Weighting where applicable)
- Working Pattern: Full-time (37.5 hours per week)
- Contract: Fixed Term (Paternity Cover. 1st September 2024 - 31st December 2024)
- Reporting to: Head of Programme Quality
- Job Location: Remote (with regular travel to London Office as required)
About the organisation
We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.
Our mission is to support students from under resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
The Access Project Values
Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.
Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
About the role
The Access Project is an evidence-based, data driven intervention. Central to our programme are the ways in which we use data to ensure each of our students receives the provision they need, to learn about how we can improve our delivery and to evaluate our impact on our students’ university prospects. We have developed sophisticated monitoring and evaluation systems bringing together data from a variety of sources to track students’ progress (impact management) as well as ascertain their outcomes (impact evaluation). We collect data on our students’ academic and socio-demographic background, their participation on our programme and progress on our bespoke university readiness scales, and their academic results and university destinations. We use this data to intervene in real time when delivery goes off-course but also to understand how The Access Project programmes affect student outcomes and publicize this impact externally.
As part of the Strategy and Impact Team, the Data & Insights Lead will be responsible for ensuring all teams have the right data and to deliver and monitor our programme in a timely and effective way. They will manage, analyse, interpret, and present data and information, most of it recorded on our Salesforce system, to enhance the quality of delivery, maximise the achievement of outcomes by participants and ensure that the project achieves the greatest possible social impact. They will also project manage distinct pieces of work ranging from system optimization to external reporting for impact-related projects and partnerships.
Duties and responsibilities
1) Ensure the efficacy of our monitoring & reporting systems
- Identifies required changes related to how we collect and manage data in Salesforce so that programme delivery data is available in the right format and at the right frequency to support decision making across teams and allow for accurate reporting.
- Make recommendations for changes to the Salesforce system in line with this and support the Operations Team with reviewing options.
- Support other teams to have the confidence and skills to effectively use our monitoring & reporting tools and processes for their specific needs.
- Identify required improvements to our data processes (e.g. processes for collecting/collating data, for automation, etc), and project manage their implementation.
2) Coordinate the use of data to guide tactical and strategic decision-making on programme delivery and design
- Define the key questions for our termly performance management meetings and input into the design and content of the dashboards used in these fora.
- Process and analyse data to derive useful insights about our programme delivery and present your findings effectively to various stakeholders to inform tactical conversations around programme design and delivery.
- Ensure data is understood and used effectively in decision-making.‘delve deeper’ into programme data to understand trends highlighted by staff, students, and school leaders.schedule performance management meetings at the right time, ensure the right stakeholders are involved, and capture and follow up actions from these meetings as required.
3) Lead other evaluation, research and reporting activities
- Ensure that student feedback is disseminated, analysed, shared, and used to inform ongoing performance management discussions
- Lead the data contributions throughout our annual impact evaluation process which may include the preparation of large datasets, as well as analysis and interpretation of data.
- Drive the monitoring and evaluation of pilot projects, e.g. development of monitoring tools and processes, data analysis, systems development, etc. prepare required datasets for external impact-related reporting. This includes tasks ranging from designing data collection processes, compiling the data, continuously adapting processes, and communicating effectively with all internal stakeholders.
4) Any other duties consummate with the role as required.
Person specification
Essential
- Highly numerate and analytical
- Excellent attention to detail
- Confident in data analysis, including handling large data sets using relevant software, such as Power BI, Tableau, SQL, SSRS, R, Stata, SPSS, or Excel
- Excellent database skills and confident in the use of Microsoft Excel for data analysis
- Experience in systems development and optimisation
- Ability to combine large amounts of data from a wide range of sources and to identify key points from a range of data outputs
- Ability to communicate complex information and processes in a structured and clear manner
- Experience of coordinating cross-organisational projects and processes
- A collegiate, diplomatic, and supportive approach to working with colleagues across the organisation
- A high degree of personal initiative and a solutions-focused mindset
- Ability to manage time effectively and deliver to regular deadlines for multiple audiences
- Highly efficient and able to quickly perform administrative tasks
- A commitment to delivering high quality work
Desirable
- Knowledge and/or experience of impact evaluation
- Knowledge and/or experience of Salesforce CRM
Benefits:
• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.
• Employee Assistance Programme, a 24-hour helpline for staff
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.
• Interest-free travelcard loans
• Cyclescheme loans
• 3 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options
• The Access Project welcomes requests for flexible working arrangements
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Equal Opportunities Statement
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training:
● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
● Proof of qualification is required before the appointment is confirmed.
The client requests no contact from agencies or media sales.
Join our team as a Community of Practice Lead within the Services and Partnerships Directorate. In this role you will develop and deliver strategic projects with the MND Professionals' Community of Practice, utilising the Community's membership to engage meaningfully with the MND workforce at a national level.
Your responsibilities will include:
- Developing strategies to evolve our Community of Practice, encouraging members to actively participate.
- Strategise and lead the development of an active and effective professionals' groups within the Community to enhance Association engagement.
- Create and deliver an engagement plan to facilitate two-way communication, ensuring our activities are informed by and responsive to members.
- Guiding projects that involve Community members in developing resources and aids to practice, aligning with the NICE guideline.
- Expanding our Information and Knowledge Exchanges through effective relationships with members and staying informed about regional activities.
- Organising our annual networking event in collaboration with the Education Lead.
- Driving continual innovation of the members' area, working closely with the Professional Resources Lead.
- Managing our Expert Core membership list and coordinating annual meetings.
- Maintaining our Community membership database while upholding GDPR principles.
- Collaborating with our team to promote the Community through various channels, including articles and awards applications.
If you're passionate about collaboration, driving engagement, and making an impact for those living with and affected by MND, we want to hear from you. Apply now to be part of our dedicated team!
What are we looking for?
A skilled individual with a talent for stakeholder engagement, innovative problem-solving, and a proven track record in project management.
With a collaborative approach, you will work effectively with teams to achieve shared goals.
As a confident communicator with exceptional networking skills, you'll excel at building relationships both internally and externally.
Previous experience in the health or social care sector, particularly engaging with NHS professionals, is highly desirable.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Proficient in stakeholder engagement.
- Project management capability.
- Effective team worker adept at cross team collaboration.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please click here for our full recruitment pack for this role.
Job Title: Designated Safeguarding Officer
Reporting To: Safeguarding Manager
Contract: Remote
Hours: Full time
Salary: £45,000
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Vitality health insurance;
- Company electronic devices;
- Competitive pension;
- Remote and flexible working;
- Excellent opportunities for training and career progression.
About Mental Health Innovations (MHI)
MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK.
Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.
Job Summary
To take the lead in ensuring that appropriate arrangements for keeping children, young people and adults at risk of harm safe are actioned at MHI as part of a Designated Safeguarding team covering the Shout platform 24/7. The role is responsible for promoting the safety and welfare of children and young people on our platform, being a consistent and reliable presence on the Shout platform, and advising Shout Supervisors on safeguarding actions and practise while raising and recording safeguarding issues as they arise.
Key Responsibilities
- To act as an MHI Designated Safeguarding Officer.
- Contribute to developing and reviewing MHI’s safeguarding and child protection policies and procedures.
- Alongside the DSO, contribute to ensuring that everyone working or volunteering with or for children and young people at MHI, including the board of trustees, understands the safeguarding and child protection policy and procedures and knows what to do if they have concerns about a child’s welfare
- Take a lead role in implementing MHI’s safeguarding and child protection policies and procedures: ensuring all safeguarding and child protection issues concerning children and young people who take part in MHI’s activities are responded to appropriately
- Take the lead on responding to information that may constitute a child protection concern, including a concern that an adult involved with MHI may present a risk to children or young people. This includes:
- assessing and clarifying the information
- calling in and recording all safeguarding issues as they arise.
- supporting and responding to staff who raise internal concerns as well as supporting those who make external safeguarding referrals to police or Adult / Children's Services
- making referrals to statutory organisations as appropriate
- consulting with and informing the relevant members of the organisation’s management
- following the organisation’s safeguarding policy and procedures
- Immediately referring cases to the Safeguarding Panel where there is a radicalisation concern
- Liaise with, pass on information to and receive information from statutory child protection agencies such as:
- the local authority child protection services
- the police
- this includes making formal referrals to agencies when necessary.
- Record and retain child protection records according to legal requirements and the organisation’s safeguarding and child protection policy and procedures.
- Work closely with the management committee/board of trustees and Designated Safeguarding Lead to ensure they are kept up to date with safeguarding issues and are fully informed of any concerns about organisational safeguarding and child protection practice.
- Contribute to regular reports to MHI’s board of trustees on issues relating to safeguarding and child protection, to ensure that child protection is seen as an ongoing priority issue and that safeguarding and child protection requirements are being followed at all levels of the organisation.
- Be familiar with and work within inter-agency child protection procedures developed by child protection agencies working in partnership with MHI.
- Be familiar with issues relating to child protection and abuse, and keep up to date with new developments in this area.
- Attend regular training in issues relevant to child protection and share knowledge from that training with everyone who works or volunteers with or for children and young people at MHI.
- Attend team meetings, supervision sessions and management meetings as arranged.
- Hold safeguarding workshops and drop-in consultations for the ongoing training and support of MHI clinical and volunteer support staff.
- Work flexibly as may be required and carry out any other reasonable duties.
- Child protection leads must have received relevant safeguarding and child protection training that MHI require and that is specific to their role. This training should be refreshed regularly and they should keep up to date with any changes in safeguarding and child protection legislation and guidance.
This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change as needed by the charity. You will be expected in undertaking the above role to comply with any policies and procedures that MHI may issue.
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
Here at Battersea, we are looking for someone to join our Finance & Corporate Services Team to provide comprehensive and proactive executive assistance to the Director and departmental functions across the Directorate.
The successful candidate would be responsible for providing effective EA support, convening and supporting committees and regular meetings across the directorate, supporting on strategic workstreams across the Directorate, and providing a range of administrative and co-ordination support to the Heads of the Finance & Corporate Services Teams including support for team projects.
We are looking for someone who has experience in a similar role with a demonstrable track record of inbox and diary management, administrative support to a Director across multiple functions, with a proven ability to manage the day-to-day operations of a busy office, prioritising a high-volume workload effectively and exercising a high degree of judgment, tact, and discretion at times working to deadlines.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 24th May 2024
Interview date(s): w/c 27th May 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Counselling Support and Development Manager
Responsible to: Head of Counselling
Location: Norwich and Great Yarmouth
Hours: 30 Hours Per Week
Salary: £33,000 per annum FTE (pro rata to 30 hours per week)
What are we looking for?
Sue Lambert Trust are looking for a resilient and experienced counsellor ready to take on the challenge of a leadership and management role within an organisation passionate about offering a kind, safe and supportive therapeutic service to survivors of sexual abuse and violence. In this role you would be responsible for the professional development of our team of counsellors as well as supporting both trainee and experienced counsellors in their work with us.
Background Information:
Sue Lambert Trust provides kind, safe, supportive help for people who have experienced sexual or domestic abuse at some point in their lives.
We provide free, specialist support that enables people to recover, heal and build resilience to face the future. Our support is organized around a three-phased trauma informed approach.
Phase One Groundwork is designed to support clients with practical issues as well as providing stabilisation in preparation for counselling. Around 200 clients per year access this service.
Phase Two Counselling is the core provision and is delivered by 50+ trained counsellor volunteers working with around 300 clients weekly.
Phase Three aims to build resilience and includes interventions such as self-help groups.
We are funded by the Office of the Police and Crime Commissioners Office, Ministry of Justice, National Lottery and several local and national Trusts and Foundations.
With the launch of a new strategy to guide us through to 2026 it is an opportune time to be joining an organization that is ambitious in its support for its clients.
Job Title:Counselling Support and Development Manager
Responsible to: Head of Counselling
Job purpose:
- To ensure that all counsellors and staff are provided with the skills and knowledge to deliver and develop Sue Lambert Trust services.
- To support the Head of Counselling to manage a team of staff and counsellors in delivering effective, safe and quality counselling and other appropriate therapeutic services.
- To support the Head of Counselling in the development of clinical services, and work collaboratively with the Service Support and Development Manager to implement Trauma Informed Practices (TIP)
- To support the Head of Counselling in creating a safeguarding culture throughout the organisation.
Main responsibilities:
Operational Delivery
1. To develop and lead a needs-based plan for the learning and development of the counselling team aligned with Sue Lambert Trust strategy.
2. To organise and manage trainee counsellor placements, working in partnership with counsellor training providers to support and develop trainees in their ongoing training.
3. To act as the Senior Counselling Lead for all trainee counsellors, undertaking case management monthly
4. To work collaboratively to develop and support the implementation of consistent working practices across our sites with a focus on our Great Yarmouth office.
5. To lead on the development and training of a dedicated team of EMDR practitioners.
6. To act as one of the designated safeguarding leads within the organisation, providing support to Senior Counselling Leads and counsellors
7. To deputise for the Head of Counselling as and when required
Service Delivery
1. To provide one to one counselling and other therapeutic services as appropriate in line with the policies and requirements of the organisation
2. To ensure a skilled clinical team can deliver initial assessments, review and top-up calls, effective allocations, and any other services as directed.
3. To line manage the Senior Counselling Leads based in Great Yarmouth
4. To lead on best practice in clinical service delivery as outlined by BACP guidelines and statutory and regulatory requirements throughout the organisation.
5. To liaise where necessary and appropriate with external supervisors to support counsellors and clients.
Service Development
1. To ensure the clinical team collect client outcome measures and experience of service feedback to inform the ongoing development of the organisation.
2. To lead on recruiting, interviewing, inducting, and training new volunteers and trainees
3. To lead on clinical development within the counselling management team working alongside the Service Support and Development Manager to ensure quality of policies and procedures is client centred and trauma aware.
4. To lead on the development of our services ensuring they are accessible to all our users, monitoring and implementing practices that reflect our ongoing commitment to Equality, Diversity and Inclusion (EDI)
5. To champion developmental change in our service delivery and provide support and training to enable this
Other Duties
1. To maintain a physical presence across our offices, working to a flexible principle of a 60/40 split between Great Yarmouth (60%) and Norwich (40%)
2. To work within the policies and procedures of the organisation
3. To work to the principles of equality and diversity within all aspects of the organisation
4. To promote the work of Sue Lambert Trust to stakeholders as and where applicable
5. Any other duties as commensurate with the role
PERSON SPECIFICATION – Counselling Support and Development Manager
Qualifications:
1. Minimum Diploma level qualification in counselling
2. Minimum 450 hours clinically supervised counselling experience
3. Achieved or working towards BACP accreditation.
Skills/knowledge required:
1. Experience of planning and implementing a needs-based training and development programme for a team
2. Experience of working and understanding the needs of trainee’s and volunteers within a service
3. Experience of working in a client focussed multi disciplinary service
4. Experience of implementing quality standards and training across teams of staff, volunteers and trainees.
5. Experience of implementing and managing change
6. Current ongoing and proven counselling experience within an organisation
7. A deep understanding and empathy with people who have experienced trauma particularly in relation to sexual violence and abuse.
8. Exceptional communication skills, both verbal and written, with proven ability to communicate with a range of different people
9. Clear understanding of the person-centred counselling approach and/or EMDR or Somatic therapy, within the context of a person centred service.
10. Experience in working with other agencies and stakeholders
11. Experience of managing and implementing processes to collect and analyse evidence of the impact of services on clients e.g. outcome measures and experience of service questionnaires
Personal Attributes
1. Collaborative and enabling
2. Dynamic / solution focussed approach
3. Ability to work well within a team and across different disciplines and counselling modalities
4. Ability to work on own initiative and to lead diverse teams
5. Good negotiation skills
6. Ability to motivate and manage people, displaying clear leadership when and where required.
Other requirements:
1. Ability to work flexibly with occasional unsocial hours
2. Ability to commit to working across multiple venues
3. Full driving licence or ability to travel at alternative locations in the county (for which reasonable expenses will be paid)
4. To attend clinical supervision as required by BACP
Application process
To apply, please send an email (email address can be found on our website) including:
· an up-to-date CV
· a covering letter addressing all the requirements in the person specification
Closing date for applications is 9am Thursday 9th May.
The client requests no contact from agencies or media sales.
Position: Head of Internal Communications and Engagement
Contract: 1 year fixed term contract. (There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post)
Hours: Full-time (35 hours a week)
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £60,946 - £66,695 per annum plus excellent benefits
Salary Band: Band H3
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Achieving a high level of engagement with our people is key to achieving our ambitious goals. We’re looking for a strategic thinker, effective influencer and outstanding planner to lead our high performing internal communications and engagement function.
At a time of transformative and exciting change within the organisation, this role will be responsible for developing internal communications and engagement initiatives that inspire people and drive cultural change.
This is an exciting, challenging opportunity. And is ideal for an enthusiastic and proactive individual with excellent interpersonal skills and experience in communicating strategically to an internal audience.
The post-holder will have a central role in ensuring all of our people feel engaged, valued and well informed, and have a voice which is heard.
Responsible for the delivery of a UK-wide internal communications and engagement strategy that supports our organisational strategy, this role will seek to continually improve our engagement and communications approach, including the use of new technologies and innovations.
The role will be responsible for internal communication channels and resources, such as our intranet, virtual strategic updates and e-newsletters.
As a member of our Leadership Group, you’ll also actively contribute to the strategic leadership, planning and policy formulation of the MS Society as a whole.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a fixed term contract for 1 year. There may be the possibility to further extend the contract end date and this will continue to be reviewed while the successful candidate is in post.
Closing date for applications: 9am on Monday 27 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
No agencies please.
Salary: £37,181 per annum pro rata
Location: Flexible working within the Leeds area with potential to work from First Direct Head Office
Contract: Fixed Term for 12 months
Hours: 30 hours per week (0.8 FTE)
Closing date: 22nd May 2024 at 11:30pm
*Please note, this role is being advertised as a Corporate Volunteering Manager, however on appointment your title will be Corporate Volunteering Development Manager
Do you have proven experience of leading the development of volunteering programmes plus an excellent understanding of what makes a quality volunteer journey? Then join Shelter as Corporate Volunteering Manager and you could soon be playing a pivotal role at the heart of our Volunteering team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. We support the mobilisation of volunteers to deliver Shelter’s strategic priorities and provide the infrastructure and insight that enables that mobilisation.
We’re a fast-moving team, working to support corporate volunteering operations and develop innovative ways to involve corporate volunteers that allows us to tap into their skills, expertise and time.
Corporate Volunteering is key to helping us win and maintain high value partnerships. We have successfully developed and extended long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. These partnerships are an essential part of Shelter’s income and we work closely with the Corporate Partnerships Team to do this.
About the role
This is an exciting role within the Volunteering Team. You’ll have responsibility for designing and piloting Shelter’s financial resilience volunteer programme in Leeds as well as supporting our nationwide volunteering programme. We’ll rely on you to use best practice volunteer management to design and pilot volunteering journeys from attraction, recruitment and training all the way through to ongoing support and exit. You’ll also be leading on evaluating the pilot and adapting our approaches based on learnings. The role involves collaborating with key stakeholders not only across Shelter but with our financial corporate partners to implement a volunteer programme that equips our volunteers to deliver their roles independently, whilst also having the biggest impact. Monitoring the contribution of volunteering activity, you’ll ensure our volunteers are recognised, celebrated, and feel valued for the part they play.
You will work closely with colleagues throughout our Volunteering Team to implement Shelter’s volunteering strategy and contribute to a consistent and quality experience for our Volunteer’s by developing new resources and processes that we can implement on a national scale. Working with the Corporate Volunteering Administrator, you’ll help utilise the volunteer database and report on data to evidence impact. And where relevant, you’ll seek to build co-production into ways of working so that people with lived experience of homelessness and bad housing are at the heart of what we do.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With experience of leading the successful development of volunteering projects and solid volunteer management experience, you will be passionate about volunteering, with an excellent understanding of what makes a quality volunteer experience. You will have demonstrable experience of applying best practice principles to volunteering, to succeed, you’ll need experience of using innovative approaches to planning new volunteering activities and the processes that support them.
You’ll be capable of managing multiple projects simultaneously, including identifying conflicting demands and establishing clear priorities to meet agreed objectives. Your great communication skills include an ability to influence and negotiate with a variety of stakeholders at all levels. What’s more, you’ll be confident creating and delivering high-quality presentations both online and in-person. You’ll be experienced in managing the specific approaches needed when involving corporate volunteers as opposed to non-corporate volunteers.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the ‘About You’ points in the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Job Title: Customer Experience Manager
Salary £36,000
Hours: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
About the role
We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.
You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
- A leader who is forward thinking and inclusive.
- A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
- A process driven, bold individual who is not afraid to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: 10am on Friday 24th May 2024
Interview dates: Wednesday 29th and Thursday 30th May 2024
Interview format: Virtual – Teams link will be sent with invite to interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for an expert who can bring their enthusiasm and knowledge of autistic learners with complex needs to join our team as our resident complex needs expert. You will work with a group of learners who have a combination of conditions and differences that make learning more challenging in all areas of life. It may be ADHD, Down’s syndrome, OCD or a genetic difference, but all our learners have the opportunity to make their life into what they want it to be. Your role will be to enable this and remove the barriers. Do you want to be an enabler of independence, work skills and functional skills?
This role reports to the Aspirations Manager, and you will be responsible for the necessary work for your small group of learners. None of our groups are above 7 learners, all groups have support workers, and some have 1:1 support. There will be a team with you leading and working to celebrate the achievements and find solutions to the barriers our learners face.
Who we are:
At Red2Green, we have a vision that everyone should be confident in their own ability, be part of a community, enjoy their life, have the best possible access to independence, and, if they desire to, should be able to work. We offer a range of opportunities to support and promote adults with autism and/or learning disabilities in Cambridgeshire to learn new skills, enjoy lots of different leisure activities, make new friends, gain confidence, and prepare themselves for employment where possible. We also work to raise awareness of the potential of people with disabilities to make a positive and valuable contribution to society.
Our Aspirations Service supports autistic clients to:
- gain maximum benefit from meaningful activities
- integrate with their peer group and encourage social inclusion
- increase independent living skills
- reach their targets and outcomes in accordance with their Educational Health Care Plan (EHCP) and annual reviews
- feel supported in the workplace in regard to their autism
Key duties and responsibilities of the role:
· Tutors Aspirations learners, leads the complex needs group and manages the staff within their group
· Supports learners needs and behaviours by creating and utilising positive behaviour support plans, risk assessments and staff’s knowledge of individuals within the group
· Organises, attends and takes a lead at EHCP reviews for their group, writes EHCP offers and provides professional reports when needed
- To promote good practice to upskill all relevant staff by using own training and knowledge, and is the resident complex needs expert
· Works as Deputy Designated Safeguard Lead (DDSL) for the complex needs group and stand in DDSL for Aspirations service when the Aspirations manager is absent
- Builds professional relationships with other agencies, provisions and professionals
- Builds good relationships with learners’ families/carers to make sure that they are involved (as appropriate) in developing learners’ skills and abilities
Person specification:
You will have:
· Experience teaching autistic learners and a good understanding of the complexities that come from having more than one diagnosis
- Experience of working with people with learning disabilities
- Experience of working with those who may display challenging behaviours
- Experience of leading support staff
· Understanding of Education Health Care Plans
· Understanding of safeguarding duty
· Qualification for teaching (adults or QTS)
Benefits:
· Red2Green is located in a beautiful rural environment, with free and ample parking,
· We contribute 4% employer pension contributions
· Paid 20-minute break
· As a member of our support staff, you are provided with Red2Green T-shirts and hoodies.
· Training is provided and undertaken during working hours.
· We make staff wellbeing a priority, with 3 Mental Health First Aiders, and regular supervision sessions with managers.
It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.
We will ask you to complete an application form and an equal opportunities form. Please let us know if you would like to arrange a tour to site before you complete this stage.
We support and promote people aged 16+ in Cambridgeshire and the surrounding areas who are autistic and/or have learning disabilities.
The client requests no contact from agencies or media sales.