It Operations Manager Jobs

The London Diocesan Fund (LDF) is seeking a Head of Governance to lead its complex governance operations and work closely with the Bishop of London and General Secretary in developing church and charity best governance practice, based from Pimlico (London).

Job Summary

The Head of Governance is responsible for the effective and efficient running of the key governance bodies of the Diocese of London and its main charity, the London Diocesan Fund, providing strategic governance, constitutional and compliance advice to the Bishop of London, General Secretary and Trustees, offering first line advice and training service to deaneries and parishes on synodical governance.

Job responsibilities

• Provide strategic support to Trustees aligned with the Diocese's Vision.
• Ensure adherence to governance standards and oversee Synod planning.
• Stay updated on governance trends, offering strategic advice to stakeholders.
• Manage meetings, ensuring inclusivity and constitutional integrity.
• Lead election processes and facilitate member development initiatives.
• Ensure compliance with legal and regulatory requirements.
• Offer advisory support to clergy and oversee leadership development.
• Manage operational aspects, including line management and financial responsibilities.

Please refer to the attached Job Description for the full details on the main responsibilities.

 

Person Specification

Essential

• Experience of working in a pressured governance environment and to tight deadlines.
• Educated to degree level or experience of governance in a charity or not for profit environment.
• IT proficiency (MS Office suite)
• Empathetic to the mission and values of the Church of England.
• Right to work in the UK.
• Willing and able to work evenings and weekends as required.

Desirable

• Experience of working in value-based organisation.
• Fellow or Associate of the Chartered Governance Institute, or comparable experience.

Please refer to the attached Job Description for the full details on Person Specification.

 

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

 

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

 

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months’ of employment
• Season ticket loans of public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

Interviews will be held on 11/12 July 2024.

Are you a process improvement professional who is passionate about animal welfare?
Dogs Trust is on a mission to become more efficient and effective in the way that we do things, and we need a Process Improvement Specialist to enable us to do more, with less, while still delivering the same great impact.

About this role:
As Process Improvement Specialist, you will:

• work closely with colleagues across the organisation to identify and implement process efficiency and automation opportunities, from start to finish,
• develop and maintain process documentation, such as procedures, process maps and guides,
• regularly analyse data to understand the effectiveness of processes across the organisation, paying close attention to detail at all times,
• complete process mapping and reviews in order to maximise efficiency, coming up with solutions to complex problems swiftly.

About you:
To be successful in this role you should be truly process driven, with experience of implementing new processes and streamlining existing ones, with a knack for understanding a problem, analysing, and then fixing it. You’ll need to be a people person, as you’ll be business partnering colleagues and ‘meeting them where they are’, as they map out their processes and identify areas for improvement. You’ll need to be very detail orientated, and it would be beneficial if you have some Six Sigma certification to support your experience in process improvement. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
Under the leadership of the Chief Operating Officer, the Finance, IT, Governance and Risk, Efficiency and Sustainability, Facilities and Legal teams provide professional business advice and central support to Dogs Trust. These traditionally ‘back-office’ teams work closely with the rest of Dogs Trust to enable them to work more efficiently and effectively to deliver our mission. Current turnover is in excess of £110m and is still growing and staffing levels are approaching 1,500 FTE. The Efficiency and Sustainability function is being introduced as a new department in a response to the growing need to work in a more cost effective, sustainable and strategically commercial way.

This role is being offered as a fixed term contract for 12 months.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Deputy Service Manager - Stroud

Location: Stroud
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 23 Jun 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance

If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-214707

Where conflict and division increase, Cord works for peace. Where Human Rights are denied, Cord strives for freedom. Where people suffer trauma, Cord facilitates healing.

We are looking for a highly motivated and experienced Administrator to support our Fundraising activities, ensure the smooth running of our UK office and assist our Leadership Team. This is a vital role in our work to build peace by tackling the root causes of conflict in some of the world’s most challenging contexts.

The Fundraising and Operations Administrator plays a critical role in a small team.

Job Purpose:

1. Fundraising administration and donation processing

2. Running the admin office

3. Providing admin support around Cord's global operations

Areas of responsibility:

1. Fundraising administration and donation processing

Cord has a loyal and committed UK supporter base of individual donors. The primary focus of this role is to support fundraising which involves

- the processing of donations and donation record keeping using a range of digital payment systems, entering records in to the supporter database, maintaining gift aid records and coordinating with finance colleagues regarding fundraising income.

- providing high quality supporter care to Cord's donors by assisting with the mailing of newsletters, writing thank you letters and notes to donors, and fielding enquiries promptly and politely.

- a range of other fundraising tasks including administering alternative gifts, helping with reports, liaising with payment platforms to ensure smooth processes, and supporting the preparation of resources for fundraising activities.

2. Running the admin office

Cord operates a predominantly remote working structure in the UK. However, there is a small admin office in Coventry which acts as a hub for the team with desks, resources and record storage. This role is responsible for overseeing this office and ensuring that remote office services run effectively. This involves organising the phone system and providing a reception service, managing mail procedures and monitoring office email accounts. It includes keeping the office in good order by managing supplies and storage, liaising with office suppliers, contractors and building agents. It also involves maintaining key holder registers, coordinating office access for the team, fulfilling health and safety requirements such as regular assessments and updating records, inducting and maintaining health and safety awareness amongst staff, when home working and working elsewhere, and providing logistical support for UK team meet-ups including sourcing venues and refreshment suppliers.

3.  Providing admin support around Cord's global operations

Cord has programmes in eight countries throughout Africa and Southeast Asia with offices and staff in four of them. The Fundraising and Operations Administrator plays a critical role in supporting operations to support the smooth running of the organisation's internal services. This involves:

 - IT systems: supporting the digital onboarding and offboarding of staff, purchasing and disposal of computer devices, maintaining records of current system users and liaising with Cord's external IT service provider on the issuing and billing of IT licences.

- Digital record systems: to support the organisation of Cord’s knowledge management system SharePoint, keeping key organisation administration information current, maintaining digital records in accordance with GDPR.

- Human resources: supporting recruitment processes, DBS applications, reference checks, monitoring employment contract terms, liaising with Cord's external HR advisor on employment contracts and policy amendments, supporting staff inductions, HR system record keeping and reporting.

- Finance: to carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory that country reviews payments against approval documents.

- support to the Leadership Team with other operational tasks as required.

About you

To succeed in this role you will be a team player who is self-motivated with an ambition to help the organisation to improve systems, processes and information sharing. The ideal candidate will be proactive and able to anticipate the needs of colleagues working remotely in the UK and abroad. They will be highly organised, with the ability to maintain records diligently, and deliver routine tasks to schedule whilst also being able to improve system and process processes that continually increase efficiency. They will need to be comfortable using and adapting to a wide range of digital tools. They will have a close eye for detail, be numerate and able to interact with a diverse range of people.

We understand that people may not have all the desired prior knowledge and experience but here are some that would be beneficial, although they could be learned whilst in post:

- understanding of office health and safety good practice

- GDPR regulations in relation to personal data

- experience of using a relationship database system (Netsuite or similar)

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

Do you thrive in a fast-paced environment where you can wear many hats? Are you passionate about supporting older people and those in need?

We are seeking a highly organised and motivated Operations Support Officer to join our team at MRS Independent Living. 

About the role

In this varied and rewarding role, you will provide vital administrative, financial, and operational support across a range of our services that enable older people and those living with disabilities and mental health challenges to stay independent, active and connected to their communities. 

Your day-to-day tasks will include:

• Administration: You'll be integral to delivery of our handyperson service, exercise programmes for older people and decluttering service, managing enquiries, referrals, bookings, invoices and payments.

• Project Support: You'll help support our community projects, supervising activities where needed, assisting with admin and data collection, and being a point of contact for new and existing volunteers. 

• General Operations: You'll wear many hats, supporting senior staff with HR, training, communications, IT, health & safety, and providing a friendly face. 

We are looking for someone who:

• Has empathy and can communicate effectively with a diverse range of service users, including older adults, those with disabilities, and those facing mental health challenges.

• Is a whiz with administration, has a keen eye for detail, and can work comfortably and effectively across multiple projects.

• Is confident using (or comfortable learning to use) a range of software and collaborative platforms (e.g. Google Workspace, Trello, Airtable) and accounts management software (ideally QuickBooks). 

• Has a warm, friendly personality and a proactive attitude, eager to contribute ideas and support colleagues.

• Is a team player who can adapt to changing priorities and a fast-paced environment.

It will be a bonus if you have:

• Experience working with third sector (community and voluntary) organisations.

• Experience as a volunteer or supporting volunteers.

• Familiarity with social media platforms like Twitter and WhatsApp.

• An interest in learning more about charity functions like fundraising and community development, and charity/social enterprise management in general. 

We welcome and encourage applications from people from all backgrounds, particularly those connected to the diverse communities represented in North East London.

We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. 

The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role, with the potential to extend beyond the initial period of maternity cover. On application, please detail your availability (and preferences) for working between 16 and 40 hours per week at our Centre. Working patterns can be flexed for the right candidate(s). Remote working is not appropriate for this role. 

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.

This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.

We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently

Reporting to our Director of Finance and Operations (DFO), our Centre Manager will:

• Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
• Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
• Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
• Support the DFO in maintaining HR systems and processes that adhere to best practice
• Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.

The person we are looking for will have:

• amazing organisational skills and the ability to work and manage others under pressure
• excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
• excellent customer service skills and experience
• the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
• a good knowledge of building management and the ability to maintain clear and comprehensive records
• a willingness to engage, negotiate and hold suppliers accountable for quality service provision
• confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.

Usual hours are within 9am to 5pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.

A generous holiday allowance is provided - 30 days a year for a full time position (rising to 35 after 5 years service) plus Bank Holidays and closure between Christmas and New Year.

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.   Please aim to keep your statement within a one page document.

This is a unique and exciting opportunity to build on your operations and project management skills, in a diverse role that has a large impact on our company. 

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community. 

At Enable, we value our employees and our culture, focussing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: 

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Operations Manager

Based: Battersea Park - Hybrid and Flexible Working Model

Salary: £29,480 per year

Contract: Permanent, Full Time

Role Overview

This position requires a proactive approach to ensure the smooth functioning of Operations and Facilities across our company. 

The ideal candidate is a self-starter, with proven organizational skills and able to manage time and prioritise workflow according to the fast pace of the role. Office management, operations administration and project management/development experience preferred. The candidate will be able to work independently, while being of support to the whole team; they will have a keen interest in developing in Operations and Project Management, as well as strong customer service experience and upbeat personality. 

Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. 

Job Purpose

• Review procedures to streamline and increase efficiency, including IT procedures, office management procedures, stock up keep etc. 
• Reception: Post and deliveries collection and dispatch, welcoming visitors and responding to queries. 
• Stock check of the staff shared space, responsible for orders placement and financial spend tracking. 
• Responsible for shared inboxes related to fleet management, operations, maintenance and feedback.
• Managing a central system for monitoring and logging complaints, comments, Freedom of Information Requests making sure all are dealt with in accordance with the procedure and reporting figures quarterly. 
• Tracking insurance claims and accidents report for quarterly KPIs. 
• Manage company performance data, ensuring deadlines are met and reports ready for client.
• Manage the repairs tracker, raising POs and maintaining accurate budget records with input of invoices and purchase orders raised and support mangers with the preparation of financial reports. 
• Collect data regarding current stock, i.e. warranty length, equipment health and durability, etc, to support Operations Manager in developing a more financially strategic approach toward IT equipment 
• Become first point of contact for IT queries, ability to resolve basic IT issues, before escalating to IT service desk. 
• Seeking quotes for goods and services in line with Enable’s Procurement Code. 
• To comply with all Enable Codes of practice and policies and procedures concerning data protection and health and safety. 
• Required to occasionally travel inside and outside of the borough either by driving, cycling or using public transport. Required to drive Enable’s vehicles both in and outside the borough when appropriate.

The successful candidate will have

• At least 1+ year of experience in an Office Management, Operations Administration or Facilities Management position
• Strong customer service skills and the ability to deliver excellent employee experiences
• Experience creating and monitoring databases
• A friendly, positive and helpful demeanour
• Basic knowledge of current Building Regulations and  maintenance/repairs
• A thorough understanding of Health and Safety standards

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

The Fundraising CRM Transformation Data Manager will play a crucial role in an exciting project to transform the technology that underpins all our fundraising activities. In this role you will support us to maximise fundraising efforts, enhance donor relationships, and drive revenue growth for the organisation.

As the Fundraising CRM Transformation Data Manager, you will play a pivotal role in helping us move successfully from Raiser’s Edge 7 to Dynamics 365. You will be responsible for overseeing data migration, support data integrations and system design, configure fundraising workflows, and engage in quality assurance.  This position requires a blend of technical data expertise, project management skills, and an understanding of fundraising processes.

This role is perfect if you possess a deep knowledge of CRM systems, have great stakeholder management skills, are able to work to tight deadlines, and possess a can-do attitude.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Fundraising CRM Transformation Data Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and build a better and more robust Fundraising CRM to further support our work. In order to achieve this we need a Fundraising CRM Transformation Data Manager! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Role: Finance Manager-Full time 37.5hrs per week (part time considered)

Salary: circa £34,000-£38,000 FTE per annum/pro rata (negotiable)

Work base: Howdon Community Hub (flexible working arrangements will be considered)

Accountability: Chief Executive Officer

The information provided in this job description is given to ensure that the post holder has the best opportunity of understanding what is required to be effective in the post. It is not intended to be prescriptive in every detail and it is expected that the post-holder will be as positive and flexible as possible as the role develops.

Role Information

 

The Finance Manager is a key strategic role within the organization and will be part of the Senior Leadership Team.  The post holder will work at a strategic level and attend and be answerable to the Board of Trustees in the areas of Finance, Compliance and Risk and undertake the position of GDPR lead on behalf of the organization working within the wider Senior Leadership Team that includes a CEO, Business Development Manager, Training and Development Manager and Operations Manager.

As Family Gateway enters into year 2 of its 3-year strategic plan, this is an exciting time in which the Board of Trustees, Senior Leadership team, staff and volunteers will shape the future of service delivery for the community that it serves in Howdon and Wallsend and as it reaches beyond and across the North East with its Barefoot Professional Model of service delivery with steady growth in mind.  The post holder therefore will be required to have a good understanding of the political and funding landscape and be able to form good stakeholder relationships.

The post holder will manage a small core staff team and will oversee the day-to-day financial operations within the company, including Payroll, Debtors, Creditors, and Banking. The post holder will be responsible for Budgets, Management Accounts, Taxation, and all income streams including Grant Funding. In addition, the postholder will ensure all statutory and regulatory requirements are met, Companies House and the Charity Commission. The post holder will also be the key contact for auditing, and other financial needs as necessary and will track the company’s financial status and performance to identify areas for potential improvement. 

The post holder will also seek out methods for minimizing financial risk to the company and research and analyze financial reports and market trends.  The post holder will also be responsible for the management of Family Gateways assets, IT and quality assurance systems and will ensure Family Gateway is complaint in all areas of risk, governance and business.

 

 

 

Key Accountabilities:

• To be responsible for the oversight of all Financial Services including risk management systems and processes within Family Gateway reporting directly to the CEO.

• The post holder will stay up to date with technological advances and accounting software to be used for financial purposes and oversee all IT and data functions within the organization

• Establish and maintain financial policies and procedures for the company

• Understand and adhere to Statutory and Regulatory financial regulations and legislation, including Companies House and The Charity Commissioners.

• To oversee the day-to-day management of the organizational risk register ensuring it is up to date and prepared for sub committee

• To write and/or contribute to the writing of tenders and grant applications and where appropriate collate information to aid the reporting requirements of funders

• To manage a small core function team as directed by the CEO providing regular supervision, performance management and annual appraisals.

• Be responsible for the maintenance and management of the Contracts Database ensuring all information is uploaded or removed as appropriate and that regular monitoring of this information provides information to the CEO and other managers in order to inform sound project management delivering projects to scale, to time and within budget

• To work in partnership with operations staff and The Senior Leadership Team (SLT) supporting the maintenance of an effective IT and CRM system which in turn will measure project data and produce KPI’s.

• Liaise with IT provider to ensure Cyber Security integrity measures are in place and working effectively. Control and Monitor IT access via Role Permissions and Passwords.

• To Control and Monitor as the GDPR Lead for the organization, keeping up to date with ICO registration and guidance and overseeing a robust Data Breach Register, ensuring all staff are trained annually in line with company policy

• Produce accurate and timely financial management information on a monthly basis to support decision-making and to present information to the Board of Trustees, attending Board meetings as required

• Establish and maintain appropriate, robust and secure financial recording processes for purchasing and payment of items and management of petty cash, including Cash Floats, Fixed Asset Register, Banking, and Taxation including VAT.

• To produce and prepare annual budgets and cost scenarios for the Board of Trustees, CEO and SLT and to host monthly finance reviews with SLT

• To ensure timely payroll data is prepared, checked and processed prior to submission to third party provider and thereafter import to Finance system via journal entry. To oversee appropriate pension and insurance provision is in place on behalf of the company and that legal compliance is followed.

• Prepare ad hoc financial and activity information to support new project development plans as required

• To engage fully in management meetings, supervision and appraisals

• Demonstrate professionalism, tenacity and empathy in their work

• To undertake any reasonable task as requested in line with the senior nature of this role

• Adhere to and work demonstrating Family Gateway values and support development of the Barefoot Professional Model.

This post is subject to a 6-month probationary period, an enhanced DBS check, two satisfactory references, proof of eligibility to work in the UK.

Employment benefits

· Generous AL policy with 25 days

· 1 days Birthday leave

· 1 days additional leave at Christmas (specified)

· 2 health and wellbeing leave days per year

· All Bank holidiays

· 1hr paid each week for wellbeing activities based in and around the Howdon Hub

· Stuck not sick policy

· Two paid wellbeing breaks a day for all staff

· Free secure car parking on site

· Community café on site

· Use of our community gym

· Generous sick leave 

· Employee Assistance Program-confidential 24hrs advice and support, access for both yourself and your family members, access to 6 sessions of counselling(non contractual)

· Cycle to Work scheme

· 4% employer contributory pension scheme

· Regular Supervision and Annual Appriasal with personal and professional development opportunities

· Additional holiday purchase scheme (up to 5 days per year, non contractual)

· Flexible working arrangements

· Emergency loan of up to £500 per year

 

Closing date: 5pm 28th June 2024

 

Inteview date: 17th July 2024

Deputy Service Manager - Didcot and Abingdon

Location: Didcot
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 23 Jun 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-214708

The For Baby’s Sake Trust seeks to appoint a Deputy Director of Operations. The Deputy Director will work with the Director of Operations to lead programme development and delivery across the Trust. If you share our passion for breaking cycles of domestic abuse and giving babies the best start in life, have a professional qualification in social work, and enjoy leading multidisciplinary teams, you might be the perfect fit for us!

As the Deputy Director, you'll manage Regional Team Managers, ensure the consistent and robust delivery of the For Baby’s Sake programme and other services across all sites, and collaborate with delivery partners. You'll also be key in promoting our work, identifying new partners and delivery sites, and leading the Parent Advisory Group and its related activities.

This is a full-time role, reporting to the Director of Operations. It's a permanent position with a salary of £60,000 and offers the flexibility of working from home, with occasional travel as needed.

Closing date: 11.59pm on Sunday, 16th June 2024.

After we receive your application, we'll send you the link to the equal opportunities monitoring form – this is confidential and voluntary and won't affect the selection process.

Shortlisted candidates will be notified by close of business on Friday 21st June and interviews will be held on 24th and 25th June in a central London location.

For more information about The For Baby’s Sake Trust, visit our website. 

Job Title: Assistant Shop Manager

Salary: £18,720 pro rata (FTE £23,400 per annum)

Team: Retail

Hours: 30 Hours pw

Location: Weybridge

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
 

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Closing Date: 21stJune

Interview Date: Rolling Interviews

We currently have an exciting opportunity for a Branch Development Manager to join our field operations team. You will join us working 21 hours per week (including some evening and weekends) on a permanent basis and in return you will receive a competitive salary of up to £24,817.80 per annum, plus car allowance and excellent benefits.

The role will be home-based and the successful candidate must be based in (or willing to relocate to) easy reach of the Northumberland, County Durham & Teesside areas and travel as necessary in the East Yorkshire area region.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our branch network is made up of groups of volunteers, led by a Branch Team Leader and overseen by a branch committee. Usually volunteering from their own homes, our branch volunteers foster cats until they are ready to re-home, raise funds to directly help the cats in their care, spread vital cat welfare messages across to members of the public, carry out trap-neuter-return activity, and much more!

Responsibilities of our Area Branch Development Manager:

As an Area Branch Development Manager you will be accountable for the development, growth and local governance of branches within a designated area. Providing a solution-driven approach with the aim of helping more cats through the effective engagement of local volunteers. You will develop and deliver an area plan that captures the importance of volunteer engagement, recruitment, support, enabling and succession planning to ultimately achieve branch growth and sustainability. You will work collaboratively with other CP regional teams where appropriate, identifying where there are opportunities to achieve more by working together.

What we’re looking for in our Area Branch Development Manager:

• Proven management experience including drafting business and operational plans
• Proven experience of leading and managing volunteers
• Experience of planning and implementing new processes and systems across a multi-site organisation
• Proficient IT skills, including all aspects of Microsoft Office relevant packages and knowledge of database management
• Personal and professional manner and credibility that generate trust and confidence in others
• Knowledge of the animal welfare sector
• Hold current full clean driving licence

What we can offer you:

• salary of up to £24,817.80 per annum plus excellent benefits
• generous annual leave entitlement
• car allowance
• contribution pension scheme
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date:  16 June 2024

Interview date:  TBC 06 or 07 July 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.