• Are you looking for volunteer roles ?

    Go to volunteering section

798

Learning jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Sovereign Network Group, Bristol (Hybrid)
£30,000 - £35,000 per year
Posted today
Top job
Shooting Star Children's Hospices, Hampton (On-site)
£39,726 - £41,893 per year
Posted 1 day ago Apply Now
Top job
Ada, National College for Digital Skills, London (Hybrid)
£35,000 - £45,000 per year
Posted 6 days ago Apply Now
Top job
British Heart Foundation, United Kingdom (Hybrid)
£28,000 per year
Are you ready to play a key role in protecting and optimising the c.£100 million left to the BHF in supporters’ Wills each year?
Posted today
MND Association, Northampton (Hybrid)
£48,500 - £51,000 per year
Posted 1 day ago
Look Ahead Care Support and Housing, Kensington and Chelsea (On-site)
Up to £28808 per annum
Posted today
Closing in 3 days
Women in Prison, Multiple Locations (On-site)
£26,650 per year
Posted 3 weeks ago
Closing in 5 days
South London Refugee Association, SW16, London (On-site)
£67,500 per year
Posted 1 week ago
Closing in 6 days
IntoUniversity, Oxford, Oxfordshire (On-site)
£28,250 per year (pro rata). Pro-rated salary is £10,885 per annum for 16 hours per week.
Posted 1 week ago
Look Ahead Care Support and Housing, West End (On-site)
Up to £12603.5 per annum + Annual leave increasing up to 30 days
Posted today
PLUS, East Dulwich (On-site)
£27367.00-£27367.00 per year
Posted 1 week ago
Diversity Role Models, London (Hybrid)
£40,000 per year
Posted 4 days ago Apply Now
Page 11 of 54
Bristol, Bristol City (Hybrid)
£30,000 - £35,000 per year
Full-time
Permanent
Job description

We have an opportunity for an Income officer to join our Customer Accounts team in Bristol.

This is a full time permanent role with a mix of customer visits, home and office working.

We are offering a starting salary of £30,000 - £35,000 per year. 

The role:

As an Income Officer you will be working directly with our customers to manage their accounts, provide payment solutions and take appropriate action to recover outstanding debts. 

You'll take a proactive approach to prevent customers from falling in to arrears, negotiating repayment arrangements, monitoring payment plans and working closely with internal teams and external agencies to make sure they receive the right advice and support. 

You'll be on standby to visit customers in their home as well as occasionally preparing paperwork for legal cases and attending court hearings.

About you:

To be an Income Officer at SNG you will need strong communication skills and the ability to advise customers sensitively on financial matters and arrears management.   

You'll have a knowledge of welfare benefits, arrears management, debt recovery processes and income collection. 

You will also need:

  • The ability to work collaboratively with colleagues, managers and external partners 
  • A high level of IT literacy
  • Strong organisational and time management skills
  • The ability to manage a caseload effectively
  • The ability to be office based and undertake regular customer visits, you'll need access to your own car and a full driving licence

A DBS check will also be undertaken for the successful candidate.

Interviews will take place on the 24th and 25th November.

What we can offer you:

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional Wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary 
  • Enhanced maternity/adoption pay 
  • Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.

Application resources
Posted by
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 04 November 2025
Closing date: 18 November 2025 at 14:20
Job ref: 7525
Tags: Advice / Information, Customer Service, Housing, Customer support, Information Management

The client requests no contact from agencies or media sales.