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Closing in 5 days
Lewisham Refugee and Migrant Network, Multiple Locations (Hybrid)
£39,063 per year
Seeking a proactive, organised Campaigns & Comms Manager passionate about storytelling, policy change and building stakeholder relationships
Posted 5 days ago Apply Now
Darwen Asylum Seeker Refugee Enterprise (DARE), Blackburn with Darwen (Hybrid)
£34 000
Posted 2 weeks ago
Katherine Low Settlement, Battersea (On-site)
£25,500 per year pro rata
This is an excellent opportunity to work in a well-established and successful education programme, called Future Foundations
Posted 6 days ago
Closing in 4 days
The Baobab Centre for Young Survivors in Exile, London (On-site)
£42,000 - £46,000 per year pro rata
We are looking for an adult psychotherapist/counsellor- min. 3 years working with young adults inc. those with an asylum/refugee background.
Posted 1 week ago Apply Now
Katherine Low Settlement, Battersea (On-site)
£25,500 Pro rata
This is an excellent opportunity to work in a well-established and successful education programme, called Future Foundations.
Posted 6 days ago
Newham Community Renewal Programme Ltd, Multiple Locations (On-site)
£40,940 per year
Posted today Apply Now
Cities for Children, Multiple Locations (Hybrid)
£26,000 - £28,000 per year
Posted 1 day ago Apply Now
Makani, Remote
£35,000 per year pro rata (£20,000 for the 20 hour week)
Friendly, flexible and passionate young charity working with refugee women through the arts seeks a Finance and Administration Manager
Posted 6 days ago Apply Now
Action Foundation, Newcastle upon Tyne (Hybrid)
£24,715 - £27,832 per year (depending on experience) per annum plus 6% pension contribution
Posted 1 week ago
Target Housing Ltd, Rotherham (Hybrid)
£53,100 per year
Seeking a strategic, values-led leader to drive impact across our asylum support service. Help shape safe, dignified, quality housing
Posted today Apply Now
Page 2 of 5
London, Greater London (Hybrid)
£31,950 per year
Full-time
Temporary (12 months )
Job description

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.

To provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP.  Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.

     
About You

The ideal candidate should have experience in a supporter or customer care role. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different  audiences.  Ability to work well under own initiative and meet deadlines. Interest and ability to learn technical skills relating to the functions of the fundraising database. 

KEY RESPONSIBILITIES 
Supporter Experience and Relationship Management 
- Respond to supporter enquiries received by telephone, letter, email and social media, delivering a high-quality, empathetic and efficient service.
- Ensure interactions with supporters are engaging and supporter-centric at all times.
Income and Data Processing 
- Process donations from multiple income streams, such as cheques, cash, and online card payments, ensuring supporters are thanked according to internal processes. 
- Support with the development and maintenance of process documents.
- Maintain supporter and organisational records in our database, Microsoft Dynamics. Use data securely and in line with best practice data protection principles and GDPR. 
- Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary. 
- Open and process post received, bank cheques and cash donations received at MAP’s head office. 
General responsibilities 
- Develop & maintain effective working relationships with colleagues in and outside of the Fundraising and Marketing Team. Regularly communicate across teams to ensure information shared with supporters is accurate and up to date. 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care Manager. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Experience in a supporter or customer care role.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences. 
- Ability to work well under own initiative and meet deadlines.
- Interest and ability to learn technical skills relating to the functions of the fundraising database. 
- Strong attention to detail.

Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of handling complex queries and complaints, and adhering to appropriate policies and procedures.
- Experience using CRM systems or supporter databases (experience with Microsoft Dynamics is Desirable).
PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills and an excellent team player.
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Disclaimer
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification 

Application resources
Posted by
Medical Aid for Palestinians View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 02 September 2025
Closing date: 07 September 2025 at 20:00
Tags: Administration, Customer support

The client requests no contact from agencies or media sales.