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We are looking for a dedicated & compassionate Road Collision Caseworker (RCC) to join our team in West Mercia.

A Road Collison Caseworker will provide trauma informed support to eligible service users. Eligible service users may include those bereaved by a criminal road traffic collision and those who have witnessed, or who are otherwise affected by, road death.

This role is part time, 30 hours a week and is home-based with regular travel across West Mercia required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Road Collision caseworker you will manage a caseload of complex cases, completing actions agreed on Support Plans and reviewing needs with service users on a regular basis. RCCs will advocate for service users, including with the Coroner, and where needed with utility companies, employees, schools and local authorities. Once a service user is ready to leave the service the RCC will help to ensure they have the ongoing support they need.

Key Responsibilities:

• Manage a complex case-load of eligible service users from the point of referral until they choose to exit the service, implement Victim Support's policy, procedures and standards
• Undertake needs assessments with all eligible service users, including children and young people
• Develop a bespoke Support Plan in collaboration with service users which is reviewed and updated at key points
• Provide trauma informed support to service users through a range of modalities including in-person and remotely, depending on the preference of the service user. This will include undertaking home visits.
• Advocate on behalf of service users throughout with Central Motorway Policing Group, Family Liaison Officers, Coroner, housing, schools and employers.

About You

Ideally, you will

• Experience of complex case management including advocacy
• Experience of developing links with partner organisations
• Experience of risk and needs assessment frameworks
• Understanding of coronial (inquest) processes
• Good knowledge of trauma informed working practices
• Understanding of effective safeguarding practices
• Knowledge of working with diverse communities

You will need:

• Experience of working with bereaved people, or other highly vulnerable people
• Ability to work autonomously
• Strong listening skills
• Ability to work calmly in emotional/stressful situations
• Ability to represent the organisation in a variety of settings in a confident and professional manner
• Demonstrate fluency in computer literacy
• UK Driving Licence, access to vehicle and ability to drive

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.